6/10 Aceptable
Matthew B., Litchfield, Connecticut
3 jul. 2023
Not what it seems
The Old Brewery is im the beautiful medieval market town of Richmond. There are numerous walks in the area, several delightful pubs amd restaurants, and it is a great base for exploring North Yorkshire.
The property itself, though, needs some work. The kitchen and dining room are beautiful. The living rooms are extremely comfortable (with the exception of one chair). The bedrooms and bathrooms each have their quirks and drawbacks. We had to repair one bed during our stay. Several doorknobs were loose and one of our party briefly got trapped in a bathroom. There is no key to the rubbish bins (and one neighbor stated thst she had called the property manager numerous times about this issue).
The biggest issue for our party of 12 international travelers on a two week holiday to the UK was that the washer and dryer were not in operation. The dryer only blew cold air and the washer wasn't even hooked up to water. The laundry shed was filthy. We ended up spending over a hundred pounds at the local cleaners to have our clothes washed and dried. We notified the property manager of this issue two days into our stay, and despite numerous assurances that a maintenance team would come and look at it, no one ever arrived. I now have to fill out more paperwork in order to get any compensation from the company. Host and Stay is not a good managemeny company and they do not do anything to help their customers or their properties' neighbors.
Matthew B.
Se hospedó 7 noches en junio de 2023