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Opiniones sobre Candlewood Suites Richmond - West Broad, an IHG Hotel

2.5 out of 5
Candlewood Suites Richmond - West Broad, an IHG Hotel
2100 Dickens Rd, Richmond, VA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 372 de 728 opiniones" "
Evaluación: 8 - Bueno. 198 de 728 opiniones" "
Evaluación: 6 - Aceptable. 65 de 728 opiniones" "
Evaluación: 4 - Mediocre. 48 de 728 opiniones" "
Evaluación: 2 - Terrible. 45 de 728 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

RUTH M

Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Stacy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Spacious and a very lovely stay
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Kristen

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very gross. Random hairs all in the bed. Dirty towels. Part of the wall in the bathroom was falling apart. Just… incredibly gross and disappointing.
Se hospedó 1 noche en mayo de 2024
Respuesta de BJ el 25 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay! We do apologize that we failed to meet your standards during your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Constance

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de BJ el 25 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Rajendra

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good user interface
Se hospedó 1 noche en abril de 2024
Respuesta de BJ el 17 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

shenyi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff!
Se hospedó 1 noche en mayo de 2024
Respuesta de BJ el 16 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a GREAT hotel! Clean, roomy, pleasant staff. The only negative I saw was the property adjoining the hotel is a bit industrial and dirty. Definitely plan to stay there again.
Se hospedó 1 noche en mayo de 2024
Respuesta de BJ el 15 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Thomas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
N/A
Se hospedó 1 noche en mayo de 2024
Respuesta de BJ el 16 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
My wife and I enjoyed the property and all of the amenities that were offered but our room had a pretty bad odor coming from the AC unit. It may have been mold or just lots of humidity from the AC not being on for a period of time and then it being placed on. The floors seemed to be very slippery as well, but we think it was due to the high level of humidity present in the room before the AC was turned on. We did not complain because we had an excellent experience the last time we stayed, and we are willing to give it another shot. Things happen. Anyway, thanks for a great stay!!
Se hospedó 1 noche en mayo de 2024
Respuesta de BJ el 11 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay! Thank you for letting us know about the issue with the HVAC unit. We will look into this.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Monique

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel staff was kind and efficient, my room was comfortable and clean. I’ll definitely book with candlewood for my upcoming visit.
Se hospedó 1 noche en abril de 2024
Respuesta de BJ el 4 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Christopher

Le gustó: Estado de la propiedad e instalaciones
Convenient No bar
Se hospedó 1 noche en abril de 2024
Respuesta de BJ el 4 may. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Kristen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The suite was handicapped and had a recliner. Made me very happy. The suite felt large too. I really liked it much better than having just one room.
Se hospedó 4 noches en abril de 2024
Respuesta de BJ el 30 abr. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Scott

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel and pet friendly
Se hospedó 1 noche en abril de 2024
Respuesta de BJ el 28 abr. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Natasha

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great price for the suite! Only wish they had free breakfast but was able to use the kitchen.
Se hospedó 1 noche en abril de 2024
Respuesta de BJ el 21 abr. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Shanita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de BJ el 21 abr. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

Lisa

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza
There were things we really liked about our stay and things we didn’t like. First the likes. We had reserved a suite with a queen bed and pull out couch. When we got to the hotel, we were upgraded to a suite with a queen and a king. Just because. Our suite was VERY clean. That’s a biggie for me. If it’s not clean, we’re not staying. The kitchen was great and there were enough necessities that we did not need to purchase anything. The location was good, close to lots of restaurants and stores. Now the dislikes. One of the outlets in the kitchen only worked when the garbage disposal was on! That is just completely bonkers. Our coffee pot wasn’t working and when I told the front desk about it, their response was, “so you want a new coffee pot?” Well, yes we do. The king-sized bed was VERY squeaky, every time you moved, it groaned. The bathroom door wasn’t hung properly. To close the door securely, you had to pull the door up with the door knob and push with your other hand to close it. As a result, the door knob was quite loose. One of the kitchen chairs was very wobbly. We were all scared to sit in it. All in all, the hotel served the purpose we needed it for, but it was NOT worth what we paid.
Se hospedó 2 noches en marzo de 2024
Respuesta de BJ el 25 mar. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay! Thank you for bringing these issues to our attention. We will address them immediately.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Bob

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good except need towels restocking each day
Se hospedó 2 noches en marzo de 2024
Respuesta de BJ el 25 mar. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean room friendly staff. Convenient location would stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de BJ el 19 mar. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Isobel

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Smelled like marijuana in the hallways and some parts of my room. The area was ok, probably would not have gone back out at night. I appreciated that you provided dishes in the suites.
Se hospedó 1 noche en marzo de 2024
Respuesta de BJ el 17 mar. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Mediocre

Carl

Viajó con su familia y niños pequeños
No le gustó: Limpieza
Upon intitally check-in, my son and I had to wait 20mins due to it being only one staff member (front desk cherk) on duty. He had a small live that needed services but had to rush on elevator to help someone else while we waited till he returned. After being finally checked in we had to go through unprogrammed keys, a full bed in place of a couch in living area, broken tv with line down the center, multiple hairs in shower and the bathroom floor. I like candlewood suites but this located need some work.
Se hospedó 1 noche en marzo de 2024
Respuesta de BJ el 13 mar. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay! We do apologize that we failed to meet your standards during your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

Jennifer

Se hospedó 1 noche en marzo de 2024
Respuesta de BJ el 9 mar. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Ethel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy parking,
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 27 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Gloria

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There was tons of dog poop on the grass in front of the "disabled" parking...horrific
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 27 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay! Thank you for bringing this issue to our attention!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay just a bad stench
Candlewood is always my go to! The only bad thing I will have to say is that both rooms had an awful smell. I had to buy cleaning products to disinfect and clean up a bit. I had to use carpet odor spray because the carpets smelt like feet.
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 27 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay! We do apologize and will address this issues. Thank you for letting us know.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Jennifer

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean.
Se hospedó 2 noches en febrero de 2024
Respuesta de BJ el 25 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Roxanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really nice facility
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 24 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Claire

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and helpful staff, clean room with new appliances, great stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 23 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Ryan

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 23 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Frank

Le gustó: Limpieza, personal y atención
Didn't like no covered entrance and parking was limited.
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 7 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Amit

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent stay option for a family of 4. The place is clean, safe and just perfect. I would highly recommend to stay in this Hotel even though it would be little long drive.
Se hospedó 2 noches en febrero de 2024
Respuesta de BJ el 7 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

4/10 Mediocre

Carolyn

No le gustó: Personal y atención, estado de la propiedad e instalaciones
There is no toilet paper or facial tissues in the room, and the attendant at the desk has gone for the night it seems
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 7 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay! We do apologize that we failed to meet your standards during your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
loved room size
Se hospedó 1 noche en febrero de 2024
Respuesta de BJ el 7 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Theresa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de BJ el 7 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

6/10 Aceptable

Maria

Viajó por negocios
Se hospedó 1 noche en enero de 2024
Respuesta de BJ el 28 ene. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Kendra

Se hospedó 1 noche en enero de 2024
Respuesta de BJ el 23 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Michael

Se hospedó 1 noche en enero de 2024
Respuesta de BJ el 14 ene. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Edward

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All staff were extremely helpful and pleasant. The suite was clean and in good order.
Se hospedó 2 noches en enero de 2024
Respuesta de BJ el 10 ene. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Debbie

Se hospedó 1 noche en diciembre de 2023
Respuesta de BJ el 10 ene. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Gwendolyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de BJ el 7 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Kharon

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great stay!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de BJ el 5 ene. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de BJ el 4 ene. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de BJ el 23 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Herm

Le gustó: Limpieza, personal y atención, servicios
Respuesta de BJ el 23 feb. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Melo

Se hospedó 3 noches en diciembre de 2023
Respuesta de BJ el 21 dic. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Ronald

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de BJ el 16 dic. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Darrius

Se hospedó 2 noches en diciembre de 2023
Respuesta de BJ el 4 ene. 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Bueno

Chanelle

Le gustó: Limpieza, personal y atención
Rooms could use upgrades and repair
Se hospedó 2 noches en diciembre de 2023
Respuesta de BJ el 12 dic. 2023
Dear,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excelente

Tashekia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de BJ el 8 dic. 2023
Thank you so much for choosing us during your recent visit to Richmond!! We're so happy you that you took a few moments from your day to reply to the survey. Safe Travels

2/10 Terrible

christopher bryan

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de BJ el 8 dic. 2023
Dear Valued Guest, sorry that the services did not meet your expectations. We do apologise as this is not typical of us. We appreciate your feedback and we hope that you visit us once again in the future.

8/10 Bueno

Neil

Se hospedó 2 noches en noviembre de 2023
Respuesta de BJ el 21 dic. 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND - WEST BROAD.It was a pleasure hosting you during your stay!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.