This is an amazing property very close to the beach and well kept. My only concerns were around the cleaning crew and a confusing communication I received from the property manager after we finished our stay.
Shortly after we arrived, a cleaning crew knocked on the door to check in and see if we had any concerns with the cleanliness of the place. We had not actually even been through the entire place yet, so we asked if they had cleaned it and welcomed them to clean if they had not done so. They told us they don’t track whether a cleaning crew had been through a location to clean, so they didn’t know, but they declined our invitation to do so at this point and said if we thought everything was fine, they would depart.
Later that day, we noticed that the upstairs bathroom was very dirty and that there were dirty towels left there from a previous guest. Further inspection suggested that perhaps the location had not been cleaned at all (dust, etc.), though it wasn’t in bad shape by any means. In any case, we called the managers and requested that they come clean since it had apparently not been done, and they promised to send someone the following day. Despite this promise, no one ever came, and we didn’t pester them because we did some clean-up ourselves and it wasn’t a big deal.
After a perfectly nice stay, I received a voicemail and email from the management company that we had left the place in too dirty a state and they were going to charge my credit card for a cleaning fee. I called back to object, explaining both that I thought we had cleaned up well but noting that they had never cleaned from the prior guests before we got there. The manager representative told me that she believed we had given the cleaning crew a “hard time” when we arrived, which I found a little bit offensive but was also not true. In any case, she told me she would send me photos of the location from the cleaning crew to support additional cleaning charges and that we could then have a follow-up call.
Four days later, I have not received any photos and my credit card has not yet been charged.
In sum, it doesn’t seem like they have the best communication practices or cleaning crew, but we really did have a nice stay.
