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Opiniones sobre Red Roof Inn Reading

2 out of 5
Red Roof Inn Reading
2545 N 5th Street Hwy, Reading, PA

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 93 de 253 opiniones" "
Evaluación: 8 - Bueno. 57 de 253 opiniones" "
Evaluación: 6 - Aceptable. 40 de 253 opiniones" "
Evaluación: 4 - Mediocre. 22 de 253 opiniones" "
Evaluación: 2 - Terrible. 41 de 253 opiniones" "

7,4/10

Limpieza

7,8/10

Personal y atención

6,2/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

jose

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No no no
Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist el 28 abr. 2024
Thank you for your 4/5 score of our Red Roof Inn Reading, Jose. It's great to see that we're doing a good job for our guests. We hope you choose to stay with us again here at our Red Roof Inn Reading.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

Ambar

Bueno
Se hospedó 1 noche en enero de 2024
Respuesta de Oshane RediResponse Specialist el 22 ene. 2024
Querida Ámbar,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios luego de su reciente estadía en RED ROOF INN READING. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Sincerely,Red Roof Management

8/10 Bueno

Velez

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good relax
Se hospedó 3 noches en enero de 2024
Respuesta de Nishaye RediResponse Specialist el 16 ene. 2024
Hello Velez,We are delighted to hear that you had a wonderful experience at our hotel Red Roof Inn Reading. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to our Red Roof team. We look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Bueno

Ambar

Se hospedó 1 noche en diciembre de 2023
Respuesta de Gabrielle RediResponse Specialist el 3 feb. 2024
Thank you for taking a moment to leave a review, Ambar. The staff and I at the Red Roof Inn Reading appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excelente

Angely

Viajó con su pareja
Le gustó: Limpieza
Tiene que mejorar el servicio al clise
Se hospedó 1 noche en noviembre de 2023
Respuesta de Linton Red Roof Management Rediresponse Specialist el 28 nov. 2023
Querida Angely,Gracias por contarnos sobre su reciente visita a RED ROOF INN READING. Es bueno ver que hemos obtenido su puntuación de 5/5. Sin embargo, usted indicó que nuestros servicios deben mejorarse. En Red Roof, sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Gracias nuevamente por compartir tu experiencia con nosotros. Nos encantaría volver a verle si sus viajes le traen de vuelta a nuestra zona.Atentamente,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Frank

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist el 14 nov. 2023
Hello Frank,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excelente

Luis, Chicago

Se hospedó 1 noche en octubre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist el 20 nov. 2023
Hello Luis,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Chevanese RediResponse Specialist el 10 oct. 2023
Hello Maria,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Reading and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excelente

Norkaliss

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El café deben dejarlo más tiempo en el área de servicio ,en cuanto a la piscina no o pude usarla ya que por esa razón hice la reserva y me encontré que estaba cerrada. En cuanto a la habitación espectacular limpieza y el trato muy bien .para la próxima también pido primer piso ya que mi esposo tiene impedimentos para subir escaleras .en este viaje estuvimos en el red roof de Pensilvania .muy agradable también .gracias
Se hospedó 1 noche en septiembre de 2023
Respuesta de k el 12 sept. 2023
Thank you for taking the time to complete our online survey regarding your stay with us, Our coffee station is always on 24hrs ,I am sorry about the pool our pool is closed for renovations .

8/10 Bueno

Sigrid

Se hospedó 1 noche en agosto de 2023
Respuesta de Kamaria RediResponse Specialist el 11 sept. 2023
Hello Sigrid, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

10/10 Excelente

Antonia

Se hospedó 3 noches en agosto de 2023
Respuesta de Oshane RediResponse Specialist el 6 sept. 2023
Hello Antonia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Saul

Se hospedó 1 noche en julio de 2023
Respuesta de Kerry-Lee RediResponse Specialist el 10 ago. 2023
Thank you Saul, for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN READING. It’s sad to see your stay as less than ideal resulting in a low score. We aim to deliver enjoyable experiences for all our guest and we’re sorry to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your review and all the best in your future travels.Sincerely, Kerry-Lee RediResponse Specialist

8/10 Bueno

Lillian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Recordo Rediresponse Specialist el 14 jun. 2023
Hello Lillian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

10/10 Excelente

Juan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Tiene buena ubicación
Se hospedó 1 noche en junio de 2023
Respuesta de Recordo Especialista en redirección el 18 jun. 2023
Hola Juan,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN READING. Agradecemos sinceramente sus comentarios y nos alegra saber que tuvo una gran experiencia con nosotros, especialmente con respecto a lo más destacado de nuestra ubicación. Esperamos continuar brindándole excelentes experiencias.Gracias de nuevo por su evaluación. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,RecordoEspecialista en redirección

2/10 Terrible

Enmanuel

Se hospedó 2 noches en mayo de 2023
Respuesta de Kerry-Lee RediResponse Specialist el 22 jun. 2023
Dear Enmanuel, We at the Red Roof Inn Reading are disappointed to see your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your participation. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Bueno

hm

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
En 4 dias no hieron la limpieza en mi cuarto
Se hospedó 4 noches en mayo de 2023
Respuesta de Linton Rediresponse Specialist el 25 may. 2023
Estimado Hm,Gracias por compartir sus pensamientos después de su reciente visita al Red Roof Inn Reading. Lo valoramos como nuestro invitado y apreciamos su puntuación de 4/5. Usted indicó que la falta de limpieza dificultó su estadía. Los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias nuevamente por compartir su experiencia con nosotros. Nos encantaría volver a verte, si tus viajes te traen de vuelta a nuestra zona.Atentamente,LintonRediresponse Specialist

10/10 Excelente

Yesmery, Reading

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Buen servicio y me gusto la limpieza
Se hospedó 1 noche en marzo de 2023
Respuesta de Olivia RediResponse Specialist el 30 mar. 2023
Hello Yesmery,Thank you for writing a review of your recent stay at the Red Roof Inn Reading. We appreciate your comments and welcome your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.At this time I would like to extend the opportunity for you to share your experience with others. You can post information about your stay at our hotel on Google. Your review can help others make their choice of hotel with confidence.Directions for writing a review on Google1. On your computer, sign in to Google Maps.2. Search for a place.3. On the left, scroll and click Write a review.4. To score the place, click the stars. You can also write a review.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRediResponse Specialist

10/10 Excelente

Diego

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Griselda

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
That the front desk told me that the deposit of 100.00 will be returned in 35 days and I don't see it as fair
Respuesta de Sashauna RediResponse Specialist el 9 mar. 2023
Hello Griselda,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Reading. I'm so glad we earned your 5/5 score. You indicated that our deposit return policy did not meet your expectations which is truly disheartening to hear. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

6/10 Aceptable

Rachel

Viajó con su familia y niños pequeños
No le gustó: Estado de la propiedad e instalaciones
Don’t stay here if have young children or like to have quiet when trying to sleep! There is a restaurant/bar attached to hotel and they play very loud music from 10 p.m.-2 a.m. They only state it as a restaurant on website, when should tell you it’s a bar after dark.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Brenda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Very clean and up to date facility . Newly remodeled . Staff at check in was amazing , kind and helpful . Room was spacious and had a fridge and microwave , door to outside to sit and relax . Out skirts were a bit shady and scary but the hotel was safe and secure . Room was very clean and smelled amazing. Noise was very minimal . Overall -4 stars
Se hospedó 1 noche en mayo de 2024
Respuesta de Olivia RediResponse Specialist el 14 may. 2024
Thank you, Brenda, for taking the time to complete our guest survey. We appreciate your comments following your stay at the Red Roof Inn Reading. I am glad to read that you were pleased with our clean and updated facility, our amazing staff, our spacious rooms and all the other kind remarks highlighted. However, please accept our apologies for the noise and the out skirts not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Mediocre

Adrian

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Sharma RediResponse Specialist el 6 may. 2024
Hello Adrian, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN READING and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excelente

Joshua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Kamaria RediResponse Specialist el 5 may. 2024
Hello Joshua, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Bueno

Oswaldo, Woodbridge

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
it was ok.
Se hospedó 1 noche en abril de 2024
Respuesta de Oniel Rediresponse Specialist el 3 may. 2024
Thank you Oswaldo, for taking the time to write a review of your stay at the Red Roof Inn Reading. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Aceptable

Julie

Viajó con su pareja
Le gustó: Limpieza
2nd day of stay, no coffee, none! On check in keys wouldn’t open room, staff acted like it was our fault, they couldn’t open either and quickly moved us.
Se hospedó 3 noches en abril de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 29 abr. 2024
Dear Julie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN READING. I am sorry that there was no coffee, and your keys were faulty. Luckily, you were quickly given another room. Guest feedback is always welcome at Red Roof as we push towards improving the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Tom

Le gustó: Personal y atención
Rooms were comfortable but noisy. Pillows are very thin, so bring your own if you need a good one. The lounge is pretty nice, good menu and prices are average. No coffee in room, have to go to the front desk area.
Se hospedó 2 noches en abril de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 29 abr. 2024
Dear Tom,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN READING. I was happy to read you were pleased with our comfortable room, nice lounge, good menu and average rates. However, you mentioned the pillows were thin, the room was noisy and there was no coffee at the front desk area. Guest feedback is always welcome at Red Roof as we push towards continuous improvement of the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Kevin

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Security door at back of room was broken. Could not return to room from this exit. Bathroom floor was filthy.
Se hospedó 1 noche en abril de 2024
Respuesta de Oniel Rediresponse Specialist el 28 abr. 2024
Thank you Kevin, for taking the time to write a review of your stay at the Red Roof Inn Reading. Please accept our most sincere apologies for the door, know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes. I've shared your comment with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excelente

Michelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The outside of the facility needs updating, but upon walking into the lobby it smells clean. Looks clean. The rom was clean & smelled clean
Se hospedó 1 noche en abril de 2024
Respuesta de Oniel Rediresponse Specialist el 28 abr. 2024
Thank you Michelle, for taking the time to write a review of your stay at the Red Roof Inn Reading. I'm really glad you were pleased with the cleanliness of our rooms and lobby, however, you indicated that the outside of our facility needs improvement. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Bueno

Mohan

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Kat

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very dirty floors. Room wasn’t able to lock from inside. Had the housekeepers just walk into my room
Se hospedó 1 noche en abril de 2024
Respuesta de Linton Rediresponse Specialist el 23 abr. 2024
Dear Kat,Thank you for telling us about your recent visit at RED ROOF INN READING. It's regrettable to read that uncleanliness of the floors and your room not being able to lock from the inside hindered your experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 Bueno

Chantelle, Peterborough

Viajó con mascotas
Le gustó: Personal y atención
I like staying at this hotel but it’s really noisy on weekends because of the nightclub. You can’t leave the property with your vehicle because you will lose your parking due to all the vehicles for the nightclub. My room was ok and the staff were great, especially the manager who checked me in.
Se hospedó 3 noches en abril de 2024
Respuesta de Xao RediResponse Specialist el 21 abr. 2024
Thank you for sharing your feedback with us, Chantelle. The team at the Red Roof Inn Reading was pleased to know that you were fond of our great staff and that the room was satisfactory. However, you made mention of the property being noisy on weekends and the parking situation. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Bueno

Max

Se hospedó 1 noche en abril de 2024
Respuesta de Adraine Rediresponse Specialist el 13 may. 2024
Hello Max, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Mediocre

Evelyn

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had an emergency stay with our two kids. The cleanliness of the room wasn’t impressive. We had to clean the stained faucet, clean hair out from the shower, we found half a plastic knife tip on one of the side tables and ended up requesting an additional fitted sheet. The fitted sheet on the bed had yellow and black stains. The replacement sheet had a hole and additional black markings. Parking was a mission due to the lack of available slots near the hotel…this was never highlighted. The location has venues/lounges and we ended up parking 3 blocks away. There were guest running within the hallways and this kept waking up the kiddos. The staff was very helpful, they work their best around the hotels limitations. Receiving a refund would recompense this bad experience.
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist el 15 abr. 2024
Dear Evelyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Reading. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our friendly staff. You indicated that you were unsatisfied with stained faucet, hair in shower and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennifer, Philadelphia

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
1. I arrived 10 min prior to 3pm according to the front desk person who didn't wven come to the desk to greet me there was no rooms ready. 2. The shower leaked being a handicapped room this was a bit hazardous when going to ise the toilet. 3. The secondary lock did not work they replaced it with a flimsy chain. 4. Wifi was sporadic couldnt watch tv because all they had was a firestick. 5. There is a night club attached not a restaurant that place music so loud it was vibrating my windows until 2 am 6. The outer door where you are suppsed to use your roo. Key to acces never latched. 7. Came back to my room after my work day there was no parking spaces...so i guess they dont care about guests who are paying a ridiculous amount of money for such a horrible place. 8. I slept with my pistol..licensed to carry because i did not feel safe. 9. No phone in room to contact front desk i had to look up the number and call the front desk. Which was a useless step. I will never stay there again...and everyone i know social media and my internet radio listeners will be warned
Se hospedó 1 noche en abril de 2024
Respuesta de Chirell RediResponse Specialist el 15 abr. 2024
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Reading. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the shower leaking, lock not working, no phone and the other concerns you described. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Moises

Se hospedó 1 noche en abril de 2024
Respuesta de Kamaria RediResponse Specialist el 8 may. 2024
Hello Moises, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Aceptable

Madison

Le gustó: Personal y atención
No le gustó: Limpieza
Respuesta de Dannielle Rediresponse Specilaist el 9 abr. 2024
Hello Madison, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Toni-Ann RediResponse Specialist el 1 abr. 2024
Hello David,I am pleased to have had you as our guest at our Red Roof Inn Reading. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Bueno

Christina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just say I will be back !😊
Se hospedó 2 noches en marzo de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 28 mar. 2024
Dear Christina, It is so wonderful to see that we at the RED ROOF INN READING were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value here at Red Roof.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Victoria

Viajó con su familia y niños pequeños, Viajó con mascotas
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Your front Staff can be a little nicer
Se hospedó 7 noches en marzo de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 27 mar. 2024
Dear Victoria, Thank you for your feedback following your experience with us at the RED ROOF INN READING. In response to unprofessional staff, we sincerely apologize for the less-than-ideal experience reflected in your poor rating. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Aceptable

Steven

Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Breakfast was cookies and brownies out of a bag. The juice was good along with the coffee. Someone tried my door handle each night. There was no secondary lock on my door, missing.
Se hospedó 3 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist el 23 mar. 2024
Dear Steven,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN READING. We value you as our guest and welcome your 3/5 score. At Red Roof we are to know that the juice and coffee was good. However, as it relates to your comment of the breakfast option and having no secondary lock, these will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Aceptable

Erin

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Smoking is not allowed at this place but the smell of Marijuana was nauseating. I walked past 2 men outside who were smoking a joint outside of their room. In the morning, when leaving, the entire hallway where our room was reeked of it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Carla RediResponse Specialist el 22 mar. 2024
Dear Erin,We are sorry to hear your recent experience at the Red Roof Inn Reading did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Mediocre

Julianne

Viajó con su familia
Le gustó: Limpieza
At checkin they charge an Xtra $100 because of the no smoking policy. "That will be returned at checkout". I was NOT notified in advance of the fee and the return of the money takes 3-5 days! Fortunately I had the Xtra $100! But because of this policy I will never use Red Roof again
Se hospedó 1 noche en marzo de 2024
Respuesta de Red Roof Management el 12 mar. 2024
Thank you for taking a moment to leave a review, Julianne. The staff and I at the Red Roof Inn Reading were disappointed to see your 2/5 score following your stay. It saddens us to read that our refundable deposit policy was not communicated to you before arrival, which dampened your experience with us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and we wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Bueno

Chad, Reading

Viajó en grupo
Le gustó: Servicios
Atmosphere
Se hospedó 1 noche en marzo de 2024
Respuesta de Red Roof Management el 9 mar. 2024
Thank you for your review, Chad. The staff at the RED ROOF INN READING and I were so glad we earned your 4/5 score following your stay. It's also great to hear that you were pleased with our atmosphere. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

10/10 Excelente

Chantelle, Peterborough

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great affordable place with excellent staff. I would stay again anytime
Se hospedó 3 noches en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist el 20 feb. 2024
Thank you, Chantelle, for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN READING. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted your pleasure with our affordable rates and excellent staff. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Red Roof Management

4/10 Mediocre

Charles, Reading

No le gustó: Estado de la propiedad e instalaciones
No breakfast
Se hospedó 1 noche en diciembre de 2023
Respuesta de OnielRediresponse Specialist el 17 feb. 2024
Hi Charles,Thank you for taking the time to write a review of your stay at the Red Roof Inn Reading. Relative to breakfast, yes, we do not offer breakfast at this particular location, however, we do have restaurants on-site open daily 4pm-2am.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excelente

Jose M

Viajó por negocios, Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Tianna Red Roof Management el 15 feb. 2024
Hello Jose,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Reading and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RediResponse Specialist

2/10 Terrible

Scott

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Avoid this place
They put me in a room where the ceiling was leaking right outside the door. The ceiling tile had fallen and was in the trash can being used to catch the leak. The shower dripped nonstop. The toilet didn’t flush properly so there were nasty stains in the toilet. The shower doors were obviously wiped but not cleaned. Service was the worst I have ever dealt with. I tried to tell the woman at the counter the door was messed up and it took a bunch of attempts to get the key to work. She went on a monologue for a good five minutes about how the cards were getting demagnetized even after I said that it was an issue while the keys were working. Next day I reserved the same type of room for one night and asked if they could roll my deposit over, like every other place I ever did that at. She said they can’t. I said, “no, you won’t.” She went off on another condescending monologue. I’m all for condescending but not when you’re wrong and the entire conversation flew over your head. After ignoring her the whole time (5+ minutes) she explained that her system wouldn’t allow her do it, I tried to explain to her that what she was talking about had nothing to do with what I said. She was arguing semantics but was too stupid to understand that’s what was going on. Not all policy decisions go through the front desk lady, I’m fairly sure. Setting up the system so the employees can’t roll over the deposits is a policy decision even if her smooth brain wasn’t consulted on the decision.
Se hospedó 3 noches en febrero de 2024
Respuesta de Tianna RediResponse Specialist el 13 feb. 2024
Dear Scott, Thank you for taking the time to tell us about your stay at the Red Roof Inn Reading. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the ceiling leakage, the toilet and the less than ideal encounter you had with the staff. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Bueno

Nancy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Frances

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Gabrielle RediResponse Specialist el 2 feb. 2024
Thank you for taking a moment to leave a review, Frances. The staff and I at the Red Roof Inn Reading appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 Bueno

Christina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good place to stay
Se hospedó 2 noches en enero de 2024
Respuesta de Kamaria RediResponse Specialist el 30 ene. 2024
Dear Christina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN READING. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management