They put me in a room where the ceiling was leaking right outside the door. The ceiling tile had fallen and was in the trash can being used to catch the leak. The shower dripped nonstop. The toilet didn’t flush properly so there were nasty stains in the toilet. The shower doors were obviously wiped but not cleaned. Service was the worst I have ever dealt with. I tried to tell the woman at the counter the door was messed up and it took a bunch of attempts to get the key to work. She went on a monologue for a good five minutes about how the cards were getting demagnetized even after I said that it was an issue while the keys were working. Next day I reserved the same type of room for one night and asked if they could roll my deposit over, like every other place I ever did that at. She said they can’t. I said, “no, you won’t.” She went off on another condescending monologue. I’m all for condescending but not when you’re wrong and the entire conversation flew over your head. After ignoring her the whole time (5+ minutes) she explained that her system wouldn’t allow her do it, I tried to explain to her that what she was talking about had nothing to do with what I said. She was arguing semantics but was too stupid to understand that’s what was going on. Not all policy decisions go through the front desk lady, I’m fairly sure. Setting up the system so the employees can’t roll over the deposits is a policy decision even if her smooth brain wasn’t consulted on the decision.