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Opiniones sobre Holiday Inn Express Hotel & Suites Raton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Raton, an IHG Hotel
101 Card St, Raton, NM

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 420 de 830 opiniones" "
Evaluación: 8 - Bueno. 246 de 830 opiniones" "
Evaluación: 6 - Aceptable. 83 de 830 opiniones" "
Evaluación: 4 - Mediocre. 43 de 830 opiniones" "
Evaluación: 2 - Terrible. 38 de 830 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angelica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Excelente

ESTHER

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfecto en todo
Check inn rapido, comodidad de camas almohadas sabanas extras suaves y duras, horario de almuerzo extendido hasta las 12:00 al igual que check out, la alberca y el jaccuzzy abierto las 24 horas los empleados muy amables., usualmente siempre llegamos a los hoteles despues de las 10 y nunca podemos usar la alberca por que ya esta cerrada y nunca tomamos desayuno por que dejan de darlo a las 10, y aqui nos gusto mucho que pudimos tomar ventaja de los horarios, todo estuvo muy perfecto el parking era muy amplio tambien, si volvemos por ahi nos volveremos a hospedar ahi

10/10 Excelente

Lily, Big Cabin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I added Lily to my reservation,as my guest and when I arrived: Donna Mayo. They could not find my reservation. It was only under lily Shaw. Very irritating. I arrived at 4 and lily wasn’t coming till after 8. So that was very inconvenient that I paid for a room I couldn’t even check into.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

HERB

Viajó con su familia
Showed age
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Barbara

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Staff were kind
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Gregory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Pat Farmer el 10 may. 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

10/10 Excelente

Roger

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good breakfast, quiet area. Easy to get to local restaurants
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Lloyd

Se hospedó 1 noche en abril de 2024

10/10 Excelente

William

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Okay
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 10 may. 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

2/10 Terrible

Elizabeth

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Receptionist gave us a room that someone was in there already. We walked in and the person was sleeping. I dont even know if he knew we walked into his room. Very dangerous what if we were some creeps and we walked in a single women's room. She didn't even apologize! Then she gave us another room and the key card was not activated. Made 3 trips to the Receptionist at 1:30am after a 5 hrs drive!! She never apologize for anything.
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Thank you for the feedback we will bring this to management.

8/10 Bueno

Maya

Viajó con su pareja
Nothing outstanding, but the room is clean!
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Dear Maya we appreciate your business.

10/10 Excelente

karin, N. Platte

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Close to interstate
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Dear Karin thank you for the business we appreciate your feedback.

10/10 Excelente

Anne

Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 10 may. 2024
Anne thank you for the valued time to let us know about stay please do visit us again.

10/10 Excelente

Hansika

Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 10 may. 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

6/10 Aceptable

Danette

Some maintenance issues.
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Thank you for the business and the feedback.

8/10 Bueno

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was updated and pleasant with good facilities.
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Dear David we appreciate your business please do come and see us again.

6/10 Aceptable

Theresa

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The only exits from the building were from the front door and back patio. We were on the 2nd floor and near an exit door except it said out of order and was boarded up. We are elderly and asked if we could move to the first floor or nearer to the front of the building. The person at the desk was extremely rude in their response of no. We stayed here but cannot reccomend for safety reasons.
Se hospedó 1 noche en abril de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Dear Theresa thank you for bringing to our notice about the door yes, we are working on it ASAP as you know things happened, we appreciate your business.

10/10 Excelente

Carla, Grand junction

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wow to their staff. The room was decorated well and it was really clean, towels folded in designs like a 5 star resort they were so kind to us including our dog.
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

4/10 Mediocre

Chris

Viajó con su pareja
This hotel was not up to Holiday Inn Express standards. The hotel was a little run down and our bathroom was dirty.
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Chris thank you for the feedback we appreciate your business.

10/10 Excelente

Randolph, Poteau

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access from I 25
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Excelente

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Comfortable beds & nice spacious rooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Excelente

Charles

Viajó en grupo
Clean and modern
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Farmer el 16 mar. 2024
Dear Charles thank you for the feedback to let us know about your stay please do come and see us again.

10/10 Excelente

Richard

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Farmer el 15 mar. 2024
Dear Richard thank you for your feedback we appreciate your business.

10/10 Excelente

Timo, Pearland

Se hospedó 1 noche en marzo de 2024
Respuesta de Pat Farmer el 22 abr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Excelente

lawrence

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Farmer el 15 mar. 2024
Dear Lawrence we appreciate your business and thank you for the feedback.

10/10 Excelente

Marcia

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Very nice everyone friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Farmer el 29 feb. 2024
Dear Marcia thank you for the feedback we appreciate your business. Please do come and see us again.

6/10 Aceptable

Catherine

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Farmer el 29 feb. 2024
Catherine thank you the feedback we appreciate your business.

8/10 Bueno

Herschel

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Sunday morning they ran out of food for breakfast. If they did not run out of food the young lady who's in charge of the breakfast did not want to prepare anymore, she was on her phone texting and laughing rather than working.
Se hospedó 2 noches en febrero de 2024
Respuesta de Pat Farmer el 20 feb. 2024
Dear Herschel we are very sorry for the inconvenience yes we had not received the truck this week I appreciate your understanding.

8/10 Bueno

Christian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The shower faucet was loose, the parental control was set on the TV & codes we were given to remove it didn’t work. We were on the first floor and we could hear the conversations and people walking walking above us at 2am. Pillows were not great. We didn’t sleep all that great due to noise factors. We have stayed here before and it’s was not as good of an experience this time.
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Farmer el 20 feb. 2024
Dear Christian thank you for the valued time to let us know about your stay.

8/10 Bueno

Carolyn

Le gustó: Limpieza
Clean and comfortable. Water not as hot as I would like and heater had to be turned off even though set to 62 degrees.
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Farmer el 20 feb. 2024
Carolyn we appreciate your business and thank you for the feedback.

8/10 Bueno

Jasmin

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Decent place
The hotel staff were very friendly and accommodating for my family and I. The room was comfortable and clean. The only issue there was, was with the shower. There was not much hot water. It was just luke warm at best and the tub was slow to drain, often leaving water up to my ankles when taking a shower.
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Farmer el 20 feb. 2024
Dear Jasmin we are glad you had great stay, we appreciate your business.

10/10 Excelente

Yanti

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recommended
Very comfortable, we will stay there again
Se hospedó 1 noche en febrero de 2024
Respuesta de Pat Farmer el 20 feb. 2024
Dear Yanti thank you for letting us know about your stay we are happy you had great experience please do come and see us again.

8/10 Bueno

Joan

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Farmer el 5 feb. 2024
Dear Joan thank you for the feedback and we appreciate your business.

6/10 Aceptable

Christie

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Farmer el 16 ene. 2024
Dear Christie thank you for the feedback we appreciate your business

10/10 Excelente

Julia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Farmer el 12 ene. 2024
Dear Julia thank you for your valued time to let us know about your stay please do come and see us again

6/10 Aceptable

Janet L

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Disappointing
A disappointing Holiday Inn. Very, very basic room for 3 people. Lots of room for a small table and a couple of chairs but had only 1 king bed and 1 small sofa bed which we had to seek out bedding for
Se hospedó 1 noche en enero de 2024
Respuesta de Pat Farmer el 12 ene. 2024
We appreciate your business and thank you for your feedback.

4/10 Mediocre

Leslie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 12 ene. 2024
Leslie thank you for your feedback and we appreciate your business.

4/10 Mediocre

Jealani, Madison

Viajó con su familia
No le gustó: Personal y atención
Holiday inn in express has certain expectations like nice clean rooms, new buildings and good breakfast. This place is an old building franchised to IHG hotels group. This is a pet friendly hotel. So one would expect staff to clean it properly. We had pet hair on the sofa. I am sure someone forgot to clean it. I could easily pick them up with my hands. The front and the lounge is old and does not look modern. When you spend more than $150 dollars per night you would expect more. The bedding was neat and clean though. Bathroom looks old. Gym is there to tick a box. The kitchen was understaffed and the equipment broken, so we got served cold omelets (frozen omelets could not be properly warmed). Scrambled eggs were not there. Also got charged $10 more per guest for breakfast which we did not have. Overall disappointed with HolidayInn express brand for marketing properties that do not meet customer expectations or standards.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 12 ene. 2024
We apologize for inconvenience we will work hard to fix and do better.

8/10 Bueno

Ernesto

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 12 ene. 2024
Dear Ernesto thank you for your feedback, We appreciate your business.

10/10 Excelente

Dana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great customer service
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 12 ene. 2024
We glad Dana you had great experience with us we appreciate your business.

10/10 Excelente

Lisa, Austin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 12 ene. 2024
Dear Lisa we thank you for your feedback to let us know about your experience please do come and see us again.

10/10 Excelente

Sweetheart

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 12 ene. 2024
Dear Sweetheart we appreciate your business and your valued time to let us know about your stay.

8/10 Bueno

Haley

Viajó con su familia
Le gustó: Personal y atención
Our sink drain was draining super slow. The water was luke warm for our shower. Other than that, it was a good place to rest. The continental breakfast will be the tell all :)
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management el 24 dic. 2023
We apologize for the inconvenience in your stay but appreciate your feedback and will correct those issues for future stays! Thank you.

8/10 Bueno

Juanita B

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place
Nice place. Breakfast wasn't great. Seemed to run out of stuff alot.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 12 ene. 2024
We work hard to make sure all our valued guest is happy with every experience thank you for letting us know about your experience.

10/10 Excelente

Joseph

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 12 ene. 2024
Dear joseph we are glad you had great time please do come and see us again.

6/10 Aceptable

Mark

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
I was disappointed by the condition of the property it was below the standard. I am accustomed to with Holiday Inn express my shower did not drain adequately and the carpet was torn and their fix was to put clear tape over it. Disappointing with summit up.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 19 dic. 2023
Dear Mark thank you for the feedback we appreciate the business.

8/10 Bueno

Matt

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Pat Farmer el 19 dic. 2023
Matt we appreciate your business and the feedback to let us know about your stay.

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay
This is the best value in College Station.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Pat Farmer el 19 dic. 2023
Dear William we are glad you had great stay please let your family and friends know about your experience..

10/10 Excelente

Gregory

Se hospedó 1 noche en octubre de 2023
Respuesta de Pat Farmer el 19 dic. 2023
Gregory thank you so much for your valued time to let us know about your stay please do come see us again.