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Opiniones sobre Waldorf Astoria Ras Al Khaimah

5 out of 5
Waldorf Astoria Ras Al Khaimah
Vienna Street, Ras Al Khaimah

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 347 de 448 opiniones" "
Evaluación: 8 - Bueno. 68 de 448 opiniones" "
Evaluación: 6 - Aceptable. 18 de 448 opiniones" "
Evaluación: 4 - Mediocre. 5 de 448 opiniones" "
Evaluación: 2 - Terrible. 10 de 448 opiniones" "

9,6/10

Limpieza

9,2/10

Personal y atención

9,6/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Nikita

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My husband and I went for a staycation to celebrate our anniversary and it was worth every penny. They upgraded us for free to a suite. The view was amazing, and the sound of the waves at night set a relaxing mood. We enjoyed the pool bar, and then had drinks and shisha at one of the restaurants when the pool closed at 7pm. We will definitely be back with our kids for a family staycation and get connecting rooms. Highly recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 25 abr. 2024
Dear Nikita,Thank you so much for taking the time to share your wonderful experience with us on Expedia. We are thrilled to hear that you and your husband had a fantastic staycation to celebrate your anniversary at our hotel.It warms our hearts to know that you enjoyed the hospitality, the amazing view, and the relaxing ambiance of the waves at night. We are delighted that you had a great time at the pool bar and that you were able to continue your evening with drinks and shisha at one of our restaurants.Your recommendation means the world to us, and we can't wait to create more memorable experiences for you and your family in the future.Thank you once again for choosing to celebrate your special occasion with us. We can't wait to have you back!Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

4/10 Mediocre

Farah

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 6 feb. 2024
Dear Farah,Thank you very much for taking the time to share your review. We appreciate your input as it helps us in our continuous efforts to improve our services and meet guest expectations.However, we noticed that your score reflects dissatisfaction, and unfortunately, no comments were provided regarding the reasons for your experience. In order for us to better understand and address your concerns, ww kindly request you to provide specific details about experience during your stay. This will enable us to investigate the matter thoroughly and take appropriate actions.Your satisfaction is of utmost importance to us, and we value every guests comments.I do hope that this does not deter you from giving us another chance to serve you again on your next visit as we would definitely like to have an opportunity to redeem ourselves.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

2/10 Terrible

Vishal

Viajó con su familia
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Olga

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Everything was amazing, thank you very much
Se hospedó 1 noche en mayo de 2023
Respuesta de Adrian el 29 may. 2023
Dear Olga, Thank you very much for posting this review and sharing your feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah.It is a great pleasure to know you have enjoyed your stay with us and that our team has contributed to an unforgettable experience at Waldorf Astoria Ras Al Khaimah. It is our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.Please let us know when you plan to revisit, as we are happy to welcome you again for another wonderful experience. Yours sincerely, Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 Excelente

YVONNE

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Adrian el 9 may. 2023
Dear YVONNE, Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am delighted to learn that you had an enjoyable time at our Resort, creating positive memorable experiences for our guests is one of our highest priorities.Please let us know when you plan to revisit us, as we are more than happy to welcome you back.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 Excelente

Samuel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en mayo de 2023
Respuesta de Adrian el 9 may. 2023
Dear Samuel, Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am delighted to learn that you had an enjoyable time at our Resort, creating positive memorable experiences for our guests is one of our highest priorities.Please let us know when you plan to revisit us, as we are more than happy to welcome you back.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 Excelente

jaswinder

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Sehr freundliches und hilfsbereites Personal, Liegestühle am Strand und im Sunset Club immer verfügbar.Sehr freundliches und hilfsbereites Personal, Liegestühle am Strand und im Sunset Club immer verfügbar. Wir haben libanesisches und indisches Essen vermisst. Es wäre gut, wenn es weitere Restaurants gäbe, die dies anbieten.
Se hospedó 8 noches en abril de 2023
Respuesta de Adrian el 9 may. 2023
Dear jaswinder, Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am delighted to learn that you had an enjoyable time at our Resort, creating positive memorable experiences for our guests is one of our highest priorities.Please let us know when you plan to revisit us, as we are more than happy to welcome you back.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 Excelente

Nabeela

Se hospedó 6 noches en abril de 2023
Respuesta de Adrian el 5 may. 2023
Dear Nabeela,Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Please let us know when you plan to revisit us, as we are more than happy to welcome you back again for another wonderful experience.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 Excelente

Hasan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient for families
Se hospedó 1 noche en abril de 2023
Respuesta de Adrian el 5 may. 2023
Dear Hasan,Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Please let us know when you plan to revisit us, as we are more than happy to welcome you back again for another wonderful experience.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 Excelente

Michael

Se hospedó 7 noches en abril de 2023
Respuesta de Adrian el 21 abr. 2023
Dear Michael, Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am delighted to learn that you had an enjoyable time at our Resort, creating positive memorable experiences for our guests is one of our highest priorities.Please let us know when you plan to revisit us, as we are more than happy to welcome you back.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 Excelente

su

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
From the check in onwards the staff have been brilliant. Great with kids and there is an adult section too. Nothing was too much for the staff and they were always smiling. Lovely hotel. The rooms were great, food was brilliant.
Se hospedó 5 noches en abril de 2023
Respuesta de Adrian el 18 abr. 2023
Dear Su,We appreciate you for taking the time to leave a perfect score and we are truly heartened to receive your generous review of Waldorf Astoria Ras Al Khaimah. Thank you for letting us know how much you enjoyed your stay, and we are especially pleased that you felt well-looked after. It is our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. Please let us know when you plan to revisit us, as we are more than happy to welcome you back for another wonderful stay at Waldorf Astoria Ras Al Khaimah.Kind regards,Adrian StoppeGeneral Manager

10/10 Excelente

Charlotte

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2023
Respuesta de Adrian el 11 abr. 2023
Dear Charlotte, We appreciate you for taking the time to leave us a very good rating. We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon. Kind regards,Adrian StoppeGeneral Manager

10/10 Excelente

yafen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2023
Respuesta de Adrian el 27 mar. 2023
Dear yafen,We appreciate you taking the time to leave us a 5-star rating. We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon. Kind regards,Adrian StoppeGeneral Manager

10/10 Excelente

Jonathan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ideal...superb
Just superb quality
Se hospedó 1 noche en marzo de 2023
Respuesta de Adrian el 27 mar. 2023
Dear Jonathan,We’re so grateful you took the time to leave us a 5-star review. Thank you!We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

8/10 Bueno

Charlie

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Dorian J

Se hospedó 1 noche en marzo de 2023
Respuesta de Adrian Stoppe el 7 mar. 2023
Dear Dorian J,Thank you for taking the time to give a rating.We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

4/10 Mediocre

Brett

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Not the best
Terrible night sleep was caused by the Construction noise over night till early morning. Furniture worn out in the family suite. Tennis court all booked for 2 days due to some tournament without prior notice.
Se hospedó 1 noche en febrero de 2023
Respuesta de Adrian Stoppe el 3 mar. 2023
Dear Brett,Thank you for taking the time to write a review. We appreciate your comments and regret that you were disappointed during your stay. Please allow me to express my apologies, and rest assured that we are taking the appropriate measures to address the problem. We hope that you will allow us to serve you better shortly.Kind regards, Adrian StoppeGeneral Manager

10/10 Excelente

Pam

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff - cleanliness The amenities top notch !
Se hospedó 1 noche en febrero de 2023
Respuesta de Adrian Stoppe el 20 feb. 2023
Dear Pam,We are glad to hear we provided you with top-notch service.We look forward to the next time we are able to serve you again.Kind regards,Adrian StoppeGeneral Manager

10/10 Excelente

Andrew and Pouneh, Bristol

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have stayed at the RAK Waldorf many times now. A wonderful hotel. We love our walks on the beach, gorgeous sunsets, the adult pool, the food and drink and the super attentive staff. Such a relaxed atmosphere with great service.
Se hospedó 5 noches en enero de 2023
Respuesta de Adrian Stoppe el 26 ene. 2023
Dear Andrew and Pouneh,Thank you for taking the time to post a review of our property. I’m happy to hear that you overall enjoyed your stay with us and appreciated the resort facilities, amenities and the service provided by our team members. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

8/10 Bueno

Suren

Se hospedó 1 noche en enero de 2023
Respuesta de Adrian Stoppe el 7 mar. 2023
Dear Suren,Thank you for taking the time to give a rating.We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

8/10 Bueno

Yousef

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022
Respuesta de Adrian Stoppe el 23 ene. 2023
Dear Yousef,Thank you for taking the time to give a rating.We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

2/10 Terrible

ajit

Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Clive

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing hotel! Very imposing and love the detail in the main areas especially Peacock Alley! Great beach and pools , loved the terraces at the restaurants in the evenings - some of the best meals I've had in ages Everywhere we went the staff were unbelievably nice and helpful Suite was huge! Only took 50mins from Dubai International so very easy transfer Was only there three nights so sadly didn't get to the mountains - look forward to that next time!
Se hospedó 3 noches en diciembre de 2022
Respuesta de Adrian Stoppe el 7 dic. 2022
Dear clive,Thank you for taking time to share your experience with us.I am delighted to read you had a wonderful stay and extremely impressed with hotel facilities, culinary experience and service provided by our team membersWe hope to have the pleasure of welcoming you back soon!Kind regards,Adrian StoppeGeneral Manager

10/10 Excelente

Oleksandr

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing experience
Great place, the best in area of Ras Al Khaimah.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Adrian Stoppe el 4 dic. 2022
Dear Oleksandr,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Waldorf Astoria Ras Al Khaimah. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Kind regards,Adrian StoppeGeneral Manager

8/10 Bueno

bachar

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place for vacation
Se hospedó 1 noche en octubre de 2022
Respuesta de Adrian Stoppe el 31 oct. 2022
Dear bachar,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Waldorf Astoria Ras Al Khaimah. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Kind regards,Adrian StoppeGeneral Manager

10/10 Excelente

Nurettin

Se hospedó 1 noche en octubre de 2022
Respuesta de Adrian Stoppe el 24 oct. 2022
Dear Nurettin,Thank you for your time to give a great rating. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

10/10 Excelente

GANGSEOK

Se hospedó 1 noche en octubre de 2022
Respuesta de Adrian Stoppe el 19 oct. 2022
Dear GANGSEOK,Thank you for your time to give a great rating.We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind Regards,Adrian StoppeGeneral Manager

10/10 Excelente

Jonathan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2022
Respuesta de Adrian Stoppe el 25 sept. 2022
Dear Jonathan,Thank you for your time to give a great rating. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind Regards,Adrian StoppeGeneral Manager

10/10 Excelente

luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2022
Respuesta de Adrian Stoppe el 13 sept. 2022
Dear luis,Thank you for your time to give a great rating. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind Regards,Adrian StoppeGeneral Manager

10/10 Excelente

Idrees

Se hospedó 3 noches en julio de 2022
Respuesta de Adrian Stoppe el 14 jul. 2022
Dear Idrees, Thank you for your time to give a great rating. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon. Kind regards, Adrian Stoppe General Manager

8/10 Bueno

Charbel

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2022

10/10 Excelente

Amar

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2022

6/10 Aceptable

David

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Dirty pool bar, slow service, not the best of experience
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Seyed Ehsan

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

adib

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Tonje

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Great place for family with A wonderful pool. Would love to come back!
Se hospedó 7 noches en abril de 2022

8/10 Bueno

Jacob

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastisk hotel
Hotellet er fantastisk, høj standard og serviceminded personale. Morgenmadsbuffeten er det bedste jeg har prøvet. Årsagen til, at jeg ikke giver top karakter samlet set hænger sammen med priserne på mad/drikkevarer er ganske enkelt alt for høje samt nærområdet er kedeligt og kræver en lejebil, så man kan komme ud og opleve noget.
Se hospedó 6 noches en abril de 2022

10/10 Excelente

shaik

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2022

10/10 Excelente

Jane

Se hospedó 5 noches en marzo de 2022

10/10 Excelente

Gilles, Abu Dhabi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect
Se hospedó 1 noche en marzo de 2022
Respuesta de Olga Kutsenok el 6 mar. 2022
Dear Guest, thank you very much for sharing your great score about your recent experiences at Waldorf Astoria Ras Al Khaimah. I am delighted to read that you enjoyed your stay at the Waldorf Astoria Ras Al Khaimah. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Olga Kutsenok Assistant Front Office Manager Waldorf Astoria Ras Al Khaimah

10/10 Excelente

Kayleigh

Se hospedó 1 noche en febrero de 2022
Respuesta de Olga Kutsenok Personal Concierge Manager el 21 feb. 2022
Dear Kayleigh, thank you very much for sharing your great score about your recent experiences at Waldorf Astoria Ras Al Khaimah. I am delighted to read that you enjoyed your stay at the Waldorf Astoria Ras Al Khaimah. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Olga Kutsenok Personal Concierge Manager Waldorf Astoria Ras Al Khaimah

10/10 Excelente

monica

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Struttura bellissima personale super cortese , cibo buono , esperienza fantastica
Se hospedó 7 noches en febrero de 2022
Respuesta de Wojtek Orlewicz el 17 feb. 2022
Dear Ms. Monica, Warm greetings from Waldorf Astoria and thank you for the wonderful review. We are glad you have had a wonderful stay with us and are all looking forward to welcoming you again. Sincerely yours, Wojtek Orlewicz Director of Front Office

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing stay . Very spacious and luxurious room. Check in staff very efficient
Se hospedó 1 noche en febrero de 2022
Respuesta de Kristoffer el 16 feb. 2022
Dear Anonymous, Thank you very much for sharing your kind review about your recent experiences at Waldorf Astoria Ras Al Khaimah. I was delighted to read that you had an amazing stay with us at the Waldorf Astoria Ras Al Khaimah. Thank you for highlighting your enjoyment of the room and efficiency of the team during check in. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Kristoffer Nordstrom Director of Operations Waldorf Astoria Ras Al Khaimah

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We check in and the room wasn’t even ready. Waited for almost 3 hours to get another room. We ordered a beer at the adults pool and waited for 1 hour to get it. The property is in need of a lot of maintenance. Management doesn’t really care much about guest experience.
Se hospedó 2 noches en febrero de 2022
Respuesta de Kristoffer el 16 feb. 2022
Dear Anonymous, Thank you very much for sharing your kind review about your recent experiences at Waldorf Astoria Ras Al Khaimah. It is with regret I learnt of your disappointment regarding your arrival and food and beverage experience. Please rest assured that we have taken the issues mentioned in your feedback seriously and have also shared them with the appropriate departments to handle accordingly. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Kristoffer Nordstrom Director of Operations Waldorf Astoria Ras Al Khaimah

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
호텔에 관심없는 가족들도 조만간 다시 오자고 하네요~청결, 서비스, 액티비티 다 최고입니다!
Se hospedó 1 noche en febrero de 2022
Respuesta de Olga Kutsenok Personal Concierge Manager Waldorf A el 18 feb. 2022
Dear Guest, thank you very much for sharing your kind review about your recent experiences at Waldorf Astoria Ras Al Khaimah. I am delighted to read that you enjoyed your stay at the Waldorf Astoria Ras Al Khaimah. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Olga Kutsenok Personal Concierge Manager Waldorf Astoria Ras Al Khaimah

6/10 Aceptable

Mariana

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Staff training….
Great hotel - personnel was so so. Lost our jacket and didn’t return it until saying it wasn’t found at all, until we confronted front desk and they magically brought it to us. On the beach, delivered our food when we We’re away from our beach bed and let flies sit on it. We asked to change the dish, they brought it back and again served the same plate. Nightmare! Several order issues throughout our 2 day visit, wrong bills and wrong orders..forgot orders. On day of arrival we waited intill 5pm to get a room with proper sea view, which we originally booked. In evening restaurant said they had a French male chef, when actually the chef (who was amazing by the way) was not French. No idea why they need to come up with this and change story. Morning of check out they came to do a “mini bar check” never seen this in a 5 star hotel before, and 4 hours before our check out. If this is considered the better hotels in RAK it’s far from organized.. we had to chase every part of the service.
Se hospedó 1 noche en febrero de 2022
Respuesta de Kristoffer el 10 feb. 2022
Dear Mariana, We first of all would like to convey our heartfelt apologies for the inconvenience you encountered during your stay. It is with regret I learnt of your disappointment regarding your missing jacket and your Food & Beverage experience. Please rest assured that we have taken the issues mentioned in your feedback seriously and have also shared them with the appropriate departments to handle accordingly. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Kristoffer Nordstrom Director of Operations Waldorf Astoria Ras Al Khaimah

10/10 Excelente

Karla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful facilities and very friendly service.
Se hospedó 1 noche en enero de 2022
Respuesta de Kristoffer el 10 feb. 2022
Dear Mohanad, Thank you very much for sharing your kind review about your recent experiences at Waldorf Astoria Ras Al Khaimah. I was delighted to read that you enjoyed your stay with us at the Waldorf Astoria Ras Al Khaimah. Thank you for highlighting your enjoyment of hotel facilities and team member’s friendliness. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Kristoffer Nordstrom Director of Operations Waldorf Astoria Ras Al Khaimah

10/10 Excelente

Venkata Surya Sekhar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2022
Respuesta de Wojtek Orlewicz el 13 feb. 2022
Dear Ms. Sekhar, Thank you for your review and exceptional rating. I was thrilled to see that your stay at the Waldorf Astoria Ras Al Khaimah was a pleasant experience. My Team and I look forward to welcoming you again. Sincerely yours, Wojtek Orlewicz Director of Front Office