Terraza en la azotea

Opiniones sobre Hotel Alex Johnson Rapid City, Curio Collection by Hilton

4 out of 5

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 594 de 1003 opiniones" "
Evaluación: 8 - Bueno. 232 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 94 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 47 de 1003 opiniones" "
Evaluación: 2 - Terrible. 36 de 1003 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

aimee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The area around the hotel is nice and walkable. Check-in was easy and the restaurant downstairs was great! The view from the rooftop bar is fantastic too.
Se hospedó 1 noche en abril de 2024
Respuesta de Masen N. el 1 may. 2024
Aimee,Thank you for your feedback and thank you for being a wonderful guest. We're glad you enjoyed your stay and we hope to see you again. Thank you for staying with us; have a fantastic day, and safe travels!

10/10 Excelente

Cyril, Memphis

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent front desk agent!
Se hospedó 1 noche en abril de 2024
Respuesta de Masen N. el 29 abr. 2024
Dear Cyril,We appreciate your feedback and we are overjoyed to hear that you had a wonderful experience with us, namely the front desk staff. We pride ourselves on being the first memory you have when you check in, and the last when you check out. Thank you again, and have a fantastic day! Safe travels!

10/10 Excelente

Corinne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful!
Se hospedó 1 noche en abril de 2024
Respuesta de Masen N. el 29 abr. 2024
Thank you for your feedback and thank you for staying with us. We're glad to see you enjoyed your stay, and we hope to have you again. If you have any additional information and/or feedback you'd like to share with us, please feel free to reach out. Thank you and have a fantastic day!

6/10 Aceptable

Sara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The common areas of the hotel, lobby, hallways, even elevators were very nice, cozy, and interesting. The room itself was disappointing. It was VERY small, as was the bathroom - so small that two queen beds, as is basically standard in the US, wouldn't even fit, so two doubles were used instead. They were comfy, but everything was just way too small. The bathroom basically had no countertop. The room would be great for a single person with one bed, but that's it. Unfortunately, we won't be back, which is a bummer because the common areas are cool.
Se hospedó 2 noches en abril de 2024
Respuesta de Masen N. el 23 abr. 2024
We apologize for the sizing within your room, and we understand the frustrations when amenities seem too small. When the hotel underwent renovations in the 1960s to add private plumbing for every single room, some sacrifices regarding space had to be made. We appreciate your stay with us, and we hope you have a wonderful rest of your day. Safe travels!

10/10 Excelente

Joette

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Masen N. el 23 abr. 2024
Thank you for providing feedback, and we're glad you enjoyed your stay with us. Have a wonderful day, and safe travels!

10/10 Excelente

Brad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
One of the best hotel stays I’ve had. Wonderful staff. Thanks Patrick at front desk. Cool neighborhood and lovely city. Rapid City very cool.
Se hospedó 2 noches en abril de 2024
Respuesta de Masen N. el 23 abr. 2024
Thank you for providing us with input regarding your stay! Our staff strive to make everybody's stay perfect, Patrick being a perfect example as such. We're glad you got to enjoy yourself at our hotel while experiencing our lovely city. Have a wonderful day, and safe travels!

10/10 Excelente

JOHN

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The downtown propert. Excellent rooftop experience. Shout out to Bailey! The downtown view from above. Hey, George Washington at the corner, say no more.
Se hospedó 3 noches en abril de 2024
Respuesta de Mitch M (GM) el 19 abr. 2024
Thank you for your review!I'm glad you enjoyed your stay, and experience at Juniper at Vertex. I will pass this on to Bailey!Safe travels.

10/10 Excelente

Janet

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful staff!
Se hospedó 1 noche en abril de 2024
Respuesta de Mitch M el 19 abr. 2024
Thank you for the review!I love to see recognition of our amazing team here. I'm glad you enjoyed your stay.Safe travels.

10/10 Excelente

Adam

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a unique and interesting hotel. It has historic and kind of kitschy details, but the rooms and amenities are very nice for an older hotel. The walls are a bit thin, so you can hear adjacent noise in rooms. Parking is not very convenient, unless you pay for valet. Staff was very friendly. The hotel and nearby dining options are very good.
Se hospedó 3 noches en abril de 2024
Respuesta de Mitch M el 19 abr. 2024
Thank you for the review!Happy to hear you enjoy the historic charm. We love that you had positive things to say about our wonderful team. We hope to see you again!Safe travels.

10/10 Excelente

Joe

Viajó con su pareja
Le gustó: Personal y atención, servicios
Nice place to stay in downtown Rapid. We enjoy the off season here best because there aren’t as many people.
Se hospedó 1 noche en abril de 2024
Respuesta de Mitch M el 19 abr. 2024
Thank you for the review!I am thrilled that you spend your off seasons with us, and we hope to see you again!

8/10 Bueno

Debora

Se hospedó 5 noches en abril de 2024
Respuesta de Masen N. el 29 abr. 2024
Thank you for your feedback, and thank you for staying with us. If you have any additional information you'd like to share with us, please feel free to reach out. Thank you, and have a fantastic day!

6/10 Aceptable

Lawrence

Viajó con su familia
Le gustó: Limpieza, personal y atención
The rooms are very small. The guest rooms bathrooms needed to deep cleaned, especially the bathroom. If you really look you will see the baseboards dirty, black prints all over the door, tile needed a good cleaning. The shower curtain was not wide enough for the bathroom which led to water on the bath roomn floor. Very oddly small shower curtain. The Customer service at the front desk is very good! Especially the person checking me in. They have a nice rooftop with great drinks. Overall the property has a unique old time feel.
Se hospedó 2 noches en marzo de 2024
Respuesta de Mitch M el 19 abr. 2024
Thank you for your review!I am happy our front desk was friendly, and you enjoyed your time on the rooftop!We are working on a complete remodel towards the end of 2024 which will remedy a lot of the issues you mentioned. Safe travels!

8/10 Bueno

Andrew

Se hospedó 2 noches en marzo de 2024
Respuesta de Erik ~ FOM el 28 mar. 2024
Thank you for Choosing the Hotel Alex Johnson. We are glad to hear you enjoyed your stay with us. We hope next time you stay with us we are able to change your 4 rating to a 5. Safe Travels!

10/10 Excelente

Katina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Erik ~ FOM el 28 mar. 2024
Thank you so much for your excellent rating. We appreciate your stay with us and hope to see you again in the future. Safe Travels!

10/10 Excelente

Steven

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff.
Se hospedó 5 noches en marzo de 2024
Respuesta de Erik ~ FOM el 28 mar. 2024
On behalf of the entire staff at the Hotel Alex Johnson, I want to thank you for taking the time to fill out our online survey. We are delighted you enjoyed your time with us and appreciate the feedback. We will share your scores, comments, and compliments with our staff members to ensure we continue to provide great service and amenities to all of our guests. Our staff are exceptional and I will make sure to get in touch with them regarding your experience. Thank you again and hope to see you in the future on your next trip to Hotel Alex Johnson! Safe Travels!

6/10 Aceptable

Neal

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Erik ~ FOM el 28 mar. 2024
Thank you for your stay with us. We hope to see you again in the future. Safe Travels.

10/10 Excelente

Gregory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Erik el 13 mar. 2024
Thank you for your amazing review. Glad you enjoyed what we do here at the Hotel Alex Johnson. Safe Travels!

10/10 Excelente

Carlos, Anaheim Hills

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Erik el 13 mar. 2024
Thank you very much for the great review. I am happy that we were able to provide great service to you!

10/10 Excelente

ROSELIE, MASTIC

Se hospedó 1 noche en marzo de 2024
Respuesta de Erik ~ FOM el 28 mar. 2024
5 out of 5, WOW!!! I am happy that you had a great stay with us!

2/10 Terrible

Judith

Se hospedó 1 noche en marzo de 2024
Respuesta de Erik ~ FOM el 28 mar. 2024
On behalf of the entire staff at the Hotel Alex Johnson, I wanted to reach out and thank you for your feedback. Your comments helps us to see what we are doing right and where we can improve. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations.

10/10 Excelente

Son

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en febrero de 2024
Respuesta de Erik el 13 mar. 2024
Thank you for the Great Review!

10/10 Excelente

Janie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything at the Alex Johnson is wonderful. The hotel staff went out of their way to correct the problem that was created by my use of Expedia. I will never use Expedia again. Use the hotel’s website or call the property, I do not believe my outcome would have been the same at some other properties. The Alex Johnson went above and beyond to make me a happy guest.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mitch M el 23 feb. 2024
Thank you so much for the kind words, Janie! I'm thrilled to hear my team was able to accommodate, and you were able to enjoy your stay. I will definitely pass this on to the Front Desk team and we hope to see you again soon!Cheers,

10/10 Excelente

Emily

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the old atmosphere and the originality of the rooms. It is also haunted, so I would have loved to stay on the haunted floor just to see if I can get an experience.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mitch M el 23 feb. 2024
Thank you, Emily! I am glad you enjoyed your experience. We would be happy to have you on the haunted floor next time you visit! Cheers,

10/10 Excelente

Gordon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The fire alarm as I checked in was exciting
Se hospedó 1 noche en febrero de 2024
Respuesta de Mitchell McKeithan el 23 feb. 2024
Thank you for the good review Gordon! I'm glad you appreciate our mission for fire safety at the Hotel... :)

6/10 Aceptable

radu

Se hospedó 1 noche en febrero de 2024
Respuesta de Erik ~ FOM el 28 mar. 2024
I am so glad you chose us for your stay. We hope to see you again in the future. Hopefully next time we can turn that 3 into a 5 rating. Safe Travels!

10/10 Excelente

Dan

Se hospedó 1 noche en febrero de 2024
Respuesta de Erik ~ FOM el 28 mar. 2024
Thank you for sharing your experience at the Historic Hotel Alex Johnson. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with our staff, to continue to inspire and motivate them to deliver exceptional customer service.

2/10 Terrible

Jeni

Viajó en grupo
No le gustó: Estado de la propiedad e instalaciones
We had no hot water and motel wouldn’t/couldn’t refund anything because we booked with you
Respuesta de Erik ~ FOM el 3 feb. 2024
I am sorry that you had some difficulty with the hot water. luckily maintenance was able to get it up and running fast. We hope to see you again on the next trip through our area. Safe Travels

2/10 Terrible

Craig

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not recommended. Poor visit.
Beds were dirty, bed sheets had stains.Carpet needs to be shampoo. Room service did not change them.valet staff was friendly. Beds were suppose to be queen size. Beds were only double size. Check out staff was rude. Hard to comunicate with. Room over all size is smaller than advertised. Room was over priced also. Would not recommend staying here in the future. I am requesting a full refund.
Se hospedó 3 noches en enero de 2024
Respuesta de Erik ~ FOM el 29 ene. 2024
Thank you for reaching out to us and calling the hotel, I am glad that we could clear up the confusions that may have taken place during your stay. We look forward to your stays in the future.

10/10 Excelente

Sylvia

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was friendly and attentive.
Se hospedó 9 noches en enero de 2024
Respuesta de Erik ~ FOM el 25 ene. 2024
It is great to hear that you enjoyed your stay with us and that we could provide service that you appreciated. I will be sure to let our staff know of your kind words!

10/10 Excelente

Lance

Viajó con su familia
Wonderful Hotel
Se hospedó 1 noche en enero de 2024
Respuesta de Erik ~ FOM el 21 ene. 2024
Thank you so much for your recent stay with us and we hope to see you again soon!

10/10 Excelente

Lucinda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en enero de 2024
Respuesta de Erik ~ FOM el 21 ene. 2024
Great to hear that you had an enjoyable stay with us. Hope to see you again soon!

10/10 Excelente

Payton

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Erik ~ FOM el 21 ene. 2024
Woo Whooo. 10 out of 10! We appreciate your rating! Glad to hear you had a good stay with us!

10/10 Excelente

Geral

Le gustó: Limpieza, personal y atención
Cynthia at front desk was very courteous and professional
Se hospedó 1 noche en enero de 2024
Respuesta de Erik ~ FOM el 21 ene. 2024
Thank your for your kind words. I will pass this along to Cynthia. See you the next time you are in our neck of the woods. Safe Travels!

10/10 Excelente

Spencer

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Deadwood Great Service
Iron Horse Inn is a classic Deadwood Hotel...rustic, cowboy charm with excellent downtown location. Sheri at front desk is forever helpful and there is a great little breakfast spot, The Wooden Nickel.
Se hospedó 1 noche en enero de 2024
Respuesta de Erik ~ FOM el 21 ene. 2024
While I appreciate the kind words I must say it is for the wrong Hotel. We are the Hotel Alex Johnson. Safe Travels and we hope to host you in the future!

10/10 Excelente

Joel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Erik ~ FOM el 4 ene. 2024
Thank you for the favorable review on your recent stay with us. We are glad to hear that you enjoyed what we do here at the Hotel Alex Johnson and we hope to serve you again in the future! Thank you and Safe Travels.

10/10 Excelente

Tazkia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Erik ~ FOM el 4 ene. 2024
Thank you for the Great Review. Hope to see you again soon!

10/10 Excelente

Rachel Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Erik ~ FOM el 21 ene. 2024
I am so glad that you enjoyed your stay with us. We hope to see you again in the future!

2/10 Terrible

Robinson

Se hospedó 1 noche en enero de 2024
Respuesta de Erik ~ FOM el 21 ene. 2024
I am sorry that you didn't enjoy your stay with us. Please let us know if there is anything that we can do to make the stay you had with us better. We do hope to see you again in the future.

10/10 Excelente

k

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Erik ~ FOM el 4 ene. 2024
It is so great to hear when we are doing a great job! We are very happy that you enjoyed your stay with us! Thank you so much and we hope to see you again soon!

8/10 Bueno

Shauna

Se hospedó 1 noche en diciembre de 2023
Respuesta de Erik ~ FOM el 4 ene. 2024
Hope to see you again soon!

8/10 Bueno

Melinda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Erik ~ FOM el 4 ene. 2024
Glad to hear that your stay with us was enjoyable!

10/10 Excelente

julie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Erik ~ FOM el 4 ene. 2024
We are so glad that you enjoyed your stay with us. We hope to see you again soon. Safe Travels!

10/10 Excelente

Ron

Se hospedó 2 noches en diciembre de 2023
Respuesta de Erik ~ FOM el 21 ene. 2024
Thank you so much for your stay with us. We hope to see you again soon!

10/10 Excelente

Jennifer

Se hospedó 5 noches en diciembre de 2023
Respuesta de Mitch M el 26 dic. 2023
Thank you for your positive review, Jennifer! We appreciate you staying with us.

8/10 Bueno

DALE

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Didn’t know they didn’t have free parking. Had to use valet and that was an added expense
Se hospedó 2 noches en diciembre de 2023
Respuesta de Erik ~ FOM el 22 dic. 2023
I am sorry to hear that you had some issues with the parking. It is slightly difficult with our building being downtown. There is an app that the City provides that you can also pay for the metered parking throughout downtown. The app is fairly easy to use if you are not wanting to used Valet Services. I trust the rest of your stay was enjoyable!

6/10 Aceptable

Dee

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza
The carpet needs cleaning. And the room I had, the bathroom was way too small. And I do not like to have to utilize the valet parking. The hotel should offer something to offset the cost of the parking.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Erik ~ FOM el 22 dic. 2023
On behalf of the entire staff at the Hotel Alex Johnson, I wanted to reach out and thank you for your feedback. Your comments helps us to see what we are doing right and where we can improve. Our guests comfort is at the forefront of our practices and I sincerely apologize if we fell short of your expectations.

10/10 Excelente

jason

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2023
Respuesta de Erik ~ FOM el 22 dic. 2023
Great to hear you had an amazing stay with us. We look forward to your next stay. Safe Travels!

6/10 Aceptable

Patrick Stephen, Sicklerville

Se hospedó 2 noches en diciembre de 2023
Respuesta de Erik ~ FOM el 21 ene. 2024
Thank you for your recent stay with us. It looks as if you had some issues during your stay. Please let us know if there is anything that we can do to make it better for you. Safe Travels and hope to see you again in the future.

10/10 Excelente

Mary

Le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Erik ~ FOM el 22 dic. 2023
Thank you for the favorable review on your recent stay with us. We are glad to hear that you enjoyed what we do here at the Hotel Alex Johnson and we hope to serve you again in the future! Thank you and Safe Travels.

10/10 Excelente

Peggy

Se hospedó 3 noches en octubre de 2023
Respuesta de Erik ~ FOM el 22 dic. 2023
Thank you for you for your recent stay with us. We are happy to hear that you enjoyed your stay and that you had a chance to partake in some of the outlets that we have here at the Hotel Alex Johnson. We hope to see you again in the future!