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Opiniones sobre GrandStay Residential Suites - Rapid City

2.5 out of 5
GrandStay Residential Suites - Rapid City
660 Disk Dr, Rapid City, SD

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 1198 de 2139 opiniones" "
Evaluación: 8 - Bueno. 600 de 2139 opiniones" "
Evaluación: 6 - Aceptable. 197 de 2139 opiniones" "
Evaluación: 4 - Mediocre. 83 de 2139 opiniones" "
Evaluación: 2 - Terrible. 61 de 2139 opiniones" "

8,8/10

Limpieza

9,2/10

Personal y atención

8,2/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

jaime

Viajó con su familia
No le gustó: Servicios
Para el precio no esperes mejores atención
Se hospedó 2 noches en abril de 2023
Respuesta de Serenity - AGM el 21 abr. 2023
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. Thank you for choosing to 'Stay Grand'!

10/10 Excelente

Edwin

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Todo excelente
Respuesta de Serenity Taylor-Assistant GM el 7 dic. 2022
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'!

10/10 Excelente

Cassandra

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved the fact i could cook my own meals love my room great place!
Se hospedó 3 noches en mayo de 2024
Respuesta de Tracey Kennedy el 21 may. 2024
We're so happy to offer the option of cooking meals instead of having to eat out. Glad you loved the room, we loved hosting you!

10/10 Excelente

Allen

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean and staff very friendly will go back
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracey Kennedy el 20 may. 2024
Thanks so much for your review Allen, we're glad you chose to "Stay Grand"! Hope to see you again in the future!

10/10 Excelente

Tami

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice staff and great hotel. Would have given all 5 stars but our fold out had used sheets, hut staff was quick to fix and very friendly/helpful
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracey Kennedy el 20 may. 2024
We're so sorry for the oversight, but glad the rest of your stay was "Grand"! Hope to see you again in the future!

6/10 Aceptable

Alicia

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2024
Respuesta de Tracey Kennedy el 17 may. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests and are sorry your stay wasn't as expected.

10/10 Excelente

Karen

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Exercise room was closed for renovation and one of the dryers was out of order. Except for that the facilities were great. Location was central to all attractions around Rapid City. Staff were very friendly and knowledgeable. I would highly recommend this facility.
Se hospedó 6 noches en mayo de 2024
Respuesta de Tracey Kennedy el 14 may. 2024
Thanks so much for taking the time to provide feedback about your stay. Our fitness center has reopened with brand new equipment so we hope you get a chance to visit us again and enjoy it!

10/10 Excelente

Allen

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Wife and I are on a 10 state, 3400 miles road trip. This by far was the absolute nicest room!
Se hospedó 2 noches en mayo de 2024
Respuesta de Tracey Kennedy el 14 may. 2024
We're so happy to hear this Allen, thanks for choosing to "Stay Grand" and have fun on your big adventure!

8/10 Bueno

Charlene

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Quiet location, comfortable beds, clean, & great water pressure in showers, helpful front staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracey Kennedy el 14 may. 2024
We're so pleased you enjoyed your stay, thank you for choosing to "Stay Grand"! We hope to see you again in the future.

10/10 Excelente

Lora

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Spacious room. Clean and friendly staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracey Kennedy el 10 may. 2024
Thanks for your feedback Lora, we're so glad your stay was Grand! Hope to see you again in the future.

10/10 Excelente

Osmar

Le gustó: Limpieza, estado de la propiedad e instalaciones
Very good place
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracey Kennedy el 14 may. 2024
Thank you for choosing to "Stay Grand" Osmar! We hope you'll visit us again in the future.

10/10 Excelente

Tamra

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We stay here a lot
Se hospedó 3 noches en mayo de 2024
Respuesta de Tracey Kennedy el 6 may. 2024
Thanks for the love again, Tamra, and for choosing to 'Stay Grand'!

10/10 Excelente

Christy

Le gustó: Limpieza, estado de la propiedad e instalaciones
This hotel was so nice for our family of 4. I was a little hesitant because it looked a little outdated but truly this was one of the best hotel stays I’ve had! It was so comfortable, quiet, and the staff was sooooo friendly! Absolutely can’t wait to stay again.
Se hospedó 4 noches en abril de 2024
Respuesta de Tracey Kennedy el 3 may. 2024
Christy we are so happy you decided to stay with us! We're adding some new furniture and fixtures this year and hope you enjoyed the brand new pillowtop mattresses. Thank you for staying Grand!

10/10 Excelente

Tamra

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
This is our favorite place to stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Tracey Kennedy el 2 may. 2024
And you're one of our favorite guests Tamra! Thanks for staying Grand!

10/10 Excelente

Geraldine

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
The lobby is welcoming and warm. Check in was easy and Paul at the front desk is super nice. The one bedroom suite is quite spacious with kitchenette and jetted tub. We would stay here again. ☺️
Se hospedó 1 noche en abril de 2024
Respuesta de Tracey Kennedy el 29 abr. 2024
We're so glad your stay was "Grand" and hope to see you again soon!

10/10 Excelente

Wendy Marie

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 6 noches en abril de 2024
Respuesta de Tracey Kennedy el 25 abr. 2024
Wendy: We're so happy the hotel and staff exceeded your expectations, thanks for Staying Grand and we hope to see you again soon!

10/10 Excelente

Christian

Se hospedó 1 noche en abril de 2024
Respuesta de Tracey Kennedy el 9 may. 2024
Thank you for your five star rating, we're happy you chose to "Stay Grand"!

10/10 Excelente

Jamie

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Would stay here again. Excellent staff, nice, clean and spacious room
Se hospedó 1 noche en abril de 2024
Respuesta de Tracey Kennedy el 8 abr. 2024
Jamie:We're so happy your stay was GRAND and hope to see you again soon!Yours in Hospitality,Tracey KennedyGeneral Manager

8/10 Bueno

Aaron

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Property was as expected, rooms was as expected. Beds and pillows were comfy. Happy to have a kitchen, no oven, and we didn’t have enough utensils for our family of 5. Staff was friendly, front desk was friendly, would stay again.
Se hospedó 3 noches en abril de 2024
Respuesta de Tracey Kennedy el 8 abr. 2024
Thanks so much for your feedback, Aaron. We strive to keep utensils stocked in our rooms and are happy to provide extras for larger groups. We hope to serve you again in the near future!Yours in Hospitality,Tracey KennedyGeneral Manager

10/10 Excelente

Arlene

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The deal I was able to get for our deluxe studio was extremely affordable- even with two pets! The breakfast provided was good. My son and I were disappointed that the pool was small and the spa wasn’t working. The back door also did not work due to ice freezing the key system. Other than that, it was a very pleasant stay and I would recommend this hotel and stay again :)
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'!

6/10 Aceptable

Randy

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios
I was not informed until after I checked in the hot tub was down ( one of the main reasons for the stay). We could get in and park easily, the breakfast was delicious.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to leave us a review as your feedback is very important to us. I do apologize for the hot tub being down during your stay. We hope to have it up and running again soon.

10/10 Excelente

Nanette

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Frienliness, and very helpful ...especially Mayme and Dawn..thank you.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

10/10 Excelente

Imadylle

Le gustó: Limpieza, estado de la propiedad e instalaciones
Family friendly! Very affordable
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

10/10 Excelente

Molly

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
There were a few things I needed during my stay ( no dish for the microwave, needed quarters for the laundry, needed to extend my stay) and the front desk staff were friendly and immediately resolved whatever I needed. I felt safe here and felt like “ home”. The pool was and hot tub were fun for all of us ( traveled with kids).
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

8/10 Bueno

Deneen

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property fit my needs for my trip to Rapid City fo an extended stay. It gave us room to spread out and not feel cooped up in a hotel room for 3 days.
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

10/10 Excelente

Stefani

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

8/10 Bueno

Chris

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
…
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

8/10 Bueno

Tracy

Le gustó: Limpieza, estado de la propiedad e instalaciones
Good spot to get to the airport
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 20 mar. 2024
Thank you so much for taking the time to leave us a review as your feedback is very important to us.

10/10 Excelente

Rita

Viajó con su familia
Was a very nice stay staff was very friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 19 mar. 2024
Thank you so much for taking the time to leave us a review as your feedback is very important to us.

2/10 Terrible

Nicholas

No le gustó: Limpieza, servicios
Well to start, when I got to my room there was no toilet paper or towels. I called the front desk and let them know. The desk stated they would have some down shortly. 2 hours of waiting I went to the desk myself and was told they forgot. My first night I had to listen to a lady screaming and crying on the phone in the next room most of the night. The hot tub and floor around had candle wax all over the place. The room was outdated and just grimy looking. The fridge in the room had not been wiped down and was dirty inside. The second night the room on the opposite side of me had their tv blasting and would not turn it down. Definitely will stay somewhere else next time I’m in town.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM el 12 mar. 2024
Thank you so much for taking the time to provide your feedback as it is very important to us. I do apologize for the inconveniences you experienced during your stay with us. We have used this as an opportunity to coach our new housekeeping team.

4/10 Mediocre

Sontavio

Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager el 4 abr. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. Thank you for choosing to 'Stay Grand'! Thank you,Kodi DobbinsGeneral Manager

6/10 Aceptable

Kimberly

Se hospedó 4 noches en febrero de 2024
Respuesta de GM el 27 feb. 2024
Thank you for taking the time to review on your recent stay with us. We value the opinion of all of our guests. We are so glad that your time with us was exceptional. Thank you for choosing to 'Stay Grand'!

10/10 Excelente

Janelle

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Loved our room. Stay here often, and staff is always welcoming and courteous!
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 23 feb. 2024
Thank you for leaving us a review as your feedback is very important to us. We are so happy to hear you had a great stay.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024
Respuesta de GM el 23 feb. 2024
We are so sorry to see your review of us was so low. We would love to hear your feedback.

4/10 Mediocre

Kim

There was no soap in the bathroom and none of the shower bottles were there.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 12 feb. 2024
Thank you so much for the review. I do apologize for the amenities not being in your room. It does look like this was remedied pretty quickly. We thank you for choosing Grandstay in Rapid city for your lodging needs.

10/10 Excelente

Rory

Le gustó: Limpieza, comodidad de la habitación
Solo stay with dog
The hotel overall was quiet, and the one bedroom suite was ideal to have that extra layer of quiet between your bedroom and the hallway. The biggest downer as a dog owner was that the dog friendly rooms are on the third floor, so you have to go quite a ways to take your dog outside. Aside from that, overall was good.
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 12 feb. 2024
Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you again.

10/10 Excelente

Samantha

Se hospedó 3 noches en febrero de 2024
Respuesta de GM el 20 mar. 2024
Thank you so much for leaving us a review as your feedback is very important to us. We are happy to see you had a GRAND experience.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Comodidad de la habitación
Bed was hard as a rock, room was clean but showing age and had an odor
Se hospedó 2 noches en enero de 2024
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.

4/10 Mediocre

Gabriel, SIOUX FALLS

Viajó en grupo
No le gustó: Limpieza, servicios
It took 45 minutes to get checked in because the internet was down and when we finally got checked in the room they gave us hadn’t been cleaned and it took another 30 minutes to get into another room.
Se hospedó 2 noches en enero de 2024
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.

4/10 Mediocre

Sammie

No le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

8/10 Bueno

Carla

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
Clean, especially the bathroom which impressed me. I ordered room service food and what was supposed to be 45 minutes turned into 90, so consequently my food was cold. Not very appetizing. Other than that I was very happy with my room and stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Crystal Hatcher el 31 ene. 2024
Although we do appreciate your feedback, I question on if we may be mixed up with another property as we do not have room service for food at our property? We hope to have you stay with us in the future to be able to provide you with an amazing experience.

10/10 Excelente

Thomas

Se hospedó 2 noches en enero de 2024
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

4/10 Mediocre

Alexia, Dickinson

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

6/10 Aceptable

Sarah

Le gustó: Limpieza, comodidad de la habitación
Don't call it Continental breakfast
The staff was great the room was great. The Continental breakfast was A JOKE empty pans that were supposed to have sausage and eggs the only other thing offered was waffles and oatmeal. If you are done serving breakfast 35 minutes after it started adleast get rid of the empty pans. The orange juice was out and the fire out out side does not work. It's -20° here!!!!
Se hospedó 2 noches en enero de 2024
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.

8/10 Bueno

Imadylle

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It was very affordable for the four of us. Plus you cannot hear your neighbors which is a BIG plus for us with kids. It was clean also... the only thing that bothers me is the drainage in the tub is kinda clog... it drains so slowly the water was almost on my shin after I took a shower.
Se hospedó 1 noche en enero de 2024
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

10/10 Excelente

Yuko

Se hospedó 1 noche en enero de 2024
Respuesta de Crystal Hatcher el 12 ene. 2024
Thank you for taking the time to review your recent stay with us. We appreciate all the feedback from our valued guests. Thank you for choosing to 'Stay Grand'!

10/10 Excelente

Dorothy

Viajó con su pareja
Le gustó: Servicios
Friendly staff quiet streets. Room was great! Nice place to relax and chill. Breakfast was available. I would highly recommend!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Crystal Hatcher el 12 ene. 2024
Thank you Dorothy for you review on your recent stay with us. We are thrilled to hear that your stay was exceptional for you. Thank you for choosing to 'Stay Grand'!

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Comodidad de la habitación
We stayed in 2 different rooms. The first room was quiet and nice. The second room was not as quiet, missing the sink drain stop, missing the sheer curtains and the sheets had makeup stains on them. Breakfast was also not as expected but decent.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

8/10 Bueno

Gary

Le gustó: Limpieza, comodidad de la habitación
Would stay again
Comfortable stay. Great value for price. Staff very helpful and accommodating. Would stay here again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback from all of our valued guests. Thank you for choosing to 'Stay Grand'!

6/10 Aceptable

Harold

Viajó por negocios
No le gustó: Limpieza
Be more efficient
Really a decent set up for a room. However little things can add up to a poor review. Bathroom walls has either dirty water runs down it or something. Toilet tank and bowl has paint all over it from when they last painted the same wall i just mentioned. If that wall is that dirty then paint was done some time ago means the toilet doesn’t get whiped down or the paint would have been removed by now. Gross buildup on the calking around the toilet to the floor. The tub spout was half threaded on at a angle so basically loose. The shower head is the oldest cheapest one they can buy. One shelf bar on fridge door missing. Ice maker is noisy but doesn’t even make ice so whats the point. Bed was very squeaky any time you moved in it. 3 different times cable went out with a no signal longest was approximately 20 min.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Crystal Hatcher el 31 ene. 2024
Thank you for taking time to review your recent stay with us. We are sorry to hear that your stay was less than the best experience possible. In hopes that we can make things right, we hope to see you stay with us again in the future.