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Opiniones sobre Country Inn & Suites by Radisson, Rapid City, SD

3 out of 5
Country Inn & Suites by Radisson, Rapid City, SD
2321 N Lacrosse St, Rapid City, SD

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 912 de 1481 opiniones" "
Evaluación: 8 - Bueno. 358 de 1481 opiniones" "
Evaluación: 6 - Aceptable. 121 de 1481 opiniones" "
Evaluación: 4 - Mediocre. 51 de 1481 opiniones" "
Evaluación: 2 - Terrible. 39 de 1481 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Yimin

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2022
Respuesta de Jesse el 13 jun. 2022
Dear Yimin, Thank you for sharing with us about your time at our hotel. We are so gleeful to hear you enjoyed your time with us! We will see you on your next visit with us. Safe travels.

10/10 Excelente

Jeri

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great breakfast in the morning. Nice clean hotel. Family friendly!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

sheldon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff did a great job welcoming me in the establishment.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sadie M el 6 may. 2024
Hi Sheldon,Thank you for taking the time to leave us a fantastic 5 out of 5 rating on Expedia! We're thrilled to hear that our staff did a great job welcoming you to our establishment.Providing excellent service and making our guests feel welcome is a top priority for us, and we're delighted to know that our efforts were appreciated.We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

8/10 Bueno

Sean

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had an amazing stay here. The staff was super nice and when I had a problem with a chirping smoke detector the night shift auditor quickly resolved the issue. Definitely recommend staying here
Se hospedó 1 noche en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Sean,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had an amazing stay and that our staff were able to quickly resolve the issue with the smoke detector. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent experience in the future.

4/10 Mediocre

Julie

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Service people were rude and the hotel was dirty. Mold in the shower and chair was stained and nasty!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Julie,We are deeply sorry to hear about your disappointing experience during your stay with us. Please accept our sincerest apologies for the issues you encountered with our service and cleanliness. This does not reflect the high standards we aim to uphold.Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for our guests in the future.Thank you for bringing these matters to our attention.

8/10 Bueno

Deborah

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall was very nice. The one thing I would suggest is that the pool area is better monitored. I notice there was a camera but the 2 hours I spent in there we saw countless kids misusing the water slide. They were climbing over it, standing at the bottom and doing flips and stopping and having several kids bottleneck at the top. The sad thing was that the parents sat and watched, but to me you are asking for a lawsuit.
Se hospedó 3 noches en marzo de 2023
Respuesta de Krista E. el 3 may. 2024
Dear Deborah,Thank you for sharing your feedback with us. We're glad to hear that you had a nice overall experience at our hotel.We take safety very seriously, especially in areas like our pool. Your concerns about the pool area are duly noted, and we will review our monitoring procedures to ensure a safer and more enjoyable experience for all our guests.We appreciate your valuable input and look forward to welcoming you back for an even better stay.

10/10 Excelente

Isabella

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were doing a honeymoom on a budget and this was by far the nicest hotel we stayed at. It was clean, safe and the employees were very kind and helpful. The meal was also great. We wish we could have stayed there longer
Se hospedó 1 noche en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Isabella,Congratulations on your honeymoon! We're thrilled to hear that you chose our hotel for such a special occasion and that we could contribute to making it a memorable experience. Your kind words about our cleanliness, safety, staff, and meals mean a lot to us. We're delighted that you enjoyed your stay, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future.

10/10 Excelente

Jane

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location if you have a car. Very affordable. Good breakfast. Rooms clean and comfortable.
Se hospedó 3 noches en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Jane,Thank you for choosing to stay with us and for sharing your positive experience. We're glad to hear that you found our location convenient, our rates affordable, and enjoyed our breakfast offerings. It's great to know that you found our rooms clean and comfortable. We appreciate your feedback and look forward to welcoming you back on your next visit.

10/10 Excelente

Nihar

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and clean
Se hospedó 2 noches en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Nihar,Thank you for your wonderful review! We're delighted to hear that you found our hotel very nice and clean. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.

10/10 Excelente

Marco

Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Best Country Inn and Suites I’ve ever stayed at.
Se hospedó 1 noche en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Marco,Thank you for your kind words! We're thrilled to hear that you consider us the best Country Inn and Suites you've ever stayed at. Your satisfaction means a lot to us, and we look forward to providing you with another exceptional experience in the future.

10/10 Excelente

Joshua

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really good breakfast and very clean rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Joshua,Thank you for your positive feedback! We're delighted that you enjoyed our breakfast offerings and found our rooms to be clean. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.

10/10 Excelente

Agata, Bend

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place to stay. Great price.
Se hospedó 2 noches en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Agata,Thank you for choosing to stay with us and for sharing your positive feedback! We're glad to hear that you enjoyed your time at our hotel and found our pricing to be great. We look forward to welcoming you back on your next visit.

2/10 Terrible

Dawn, Grove

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The electricity went out during our stay and we had to get ready in the dark and we weren't compensated for anything
Se hospedó 1 noche en abril de 2024
Respuesta de Krista E. el 2 may. 2024
Dear Dawn,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the power outage during your stay. Please note that the outage was beyond our control as it affected the entire city, not just our hotel.We understand the frustration of getting ready in the dark, and we regret that we were unable to compensate for this situation. Your comments are valuable to us as we strive to improve our guests' experiences.We appreciate your understanding and hope to welcome you back for a smoother stay in the future.Best regards,

10/10 Excelente

Poul

Viajó en grupo
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Good price, nice room and a decent breakfast.
Se hospedó 3 noches en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Poul,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay, especially the good price, nice room, and decent breakfast. We appreciate your recommendation and hope to welcome you back again soon.

8/10 Bueno

Alicia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel. Great perks. Only downfall was the bed was uncomfortable.
Respuesta de Krista E. el 3 may. 2024
Dear Alicia,Thank you for staying with us and for your feedback. We're glad you enjoyed our hotel and its perks. We apologize for any discomfort you experienced with the bed and appreciate you bringing it to our attention. We'll look into this to ensure a more comfortable stay for our guests in the future.

10/10 Excelente

Sam

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Other than some rowdy kids in the pool we had a great time and enjoyed our stay!
Se hospedó 1 noche en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Sam,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you had a great time overall. Your feedback about the pool is noted, and we'll work to ensure all guests can enjoy a peaceful and enjoyable stay with us.We look forward to welcoming you back on your next visit to Rapid City!

10/10 Excelente

Christina

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Krista E. el 3 may. 2024
Dear Christina,Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your kind words about our staff and amenities mean a lot to us.We look forward to welcoming you back for another great stay whenever you're in Rapid City!

10/10 Excelente

Jerome

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was clean and up to date.
Se hospedó 3 noches en abril de 2024
Respuesta de Sadie M el 24 abr. 2024
To Jerome,Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you had a positive experience and that you found your room to be clean and up to date.Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we're glad that we met your expectations during your stay.If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Katie

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The kids loved the pool and it was in a great location
Se hospedó 3 noches en abril de 2024
Respuesta de Sadie M el 24 abr. 2024
To Katie,Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you and your family enjoyed your time at our hotel and that the kids loved the pool.We're also glad to hear that you found our hotel to be in a great location. Providing a convenient and enjoyable experience for our guests is very important to us, and we're delighted that we succeeded in meeting your expectations.If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you and your family back for another fantastic stay in the future.

8/10 Bueno

lindsay

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
this was our 2nd time stay here and it was great. friendly staff, clean, and within shopping and restaurants.
Se hospedó 6 noches en abril de 2024
Respuesta de Sadie M el 24 abr. 2024
To Lindsay,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you had a great experience during your second stay with us.We're glad to know that you found our staff friendly, our hotel clean, and our location convenient for shopping and restaurants. Your satisfaction is very important to us, and we're grateful for your recognition of our efforts.If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Bethanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Sadie M el 25 abr. 2024
Certainly! Here's a suggested response:Dear Bethanie,Thank you for taking the time to leave us such a positive review on Expedia. We truly appreciate your feedback and are thrilled to hear that you had a 5-star experience during your stay with us.Your kind words mean a lot to our team, and we're delighted to know that you found everything to your satisfaction. Providing excellent service and ensuring our guests have a wonderful stay is our top priority, and we're glad that we met your expectations.We will be sure to share your feedback with our staff as it serves as motivation to continue delivering exceptional service to all our guests.We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excelente

gerri

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms were clean and comfortable. Staff was helpful and friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sadie M el 24 abr. 2024
To Gerri,Thank you for taking the time to share your positive feedback about your recent stay with us. We truly appreciate your kind words and are thrilled to hear that you found our rooms clean and comfortable and our staff helpful and friendly.Providing exceptional service and ensuring our guests' comfort are our top priorities, and we're delighted that we met your expectations during your stay. Your satisfaction is very important to us, and we're grateful for your recognition of our efforts.If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Bueno

jody

Viajó con su familia
No le gustó: Limpieza
Excessive traffic noise. Pool area was dirty. Hotel was clean.
Se hospedó 2 noches en abril de 2024
Respuesta de Sadie M el 24 abr. 2024
To Jody,Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and taking the time to provide us with valuable insights.We're sorry to hear that you experienced excessive traffic noise and found the pool area to be dirty. Please accept our sincerest apologies for any inconvenience these issues may have caused during your stay. Rest assured, we will address these concerns with our team to ensure that improvements are made promptly.We're glad to hear that you found the hotel to be clean, and we appreciate your recognition of our efforts in this regard.Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.If there's anything more we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly.

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great
Se hospedó 1 noche en abril de 2024
Respuesta de Krista E. el 19 abr. 2024
Here's a response you could use for Nicole's 5 out of 5 rating on Expedia:Dear Nicole,Thank you for your wonderful 5-star rating! We are thrilled that you had a fantastic experience with us. Your satisfaction is our priority, and we look forward to providing you with exceptional service again in the future.

10/10 Excelente

Melody

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Krista E. el 19 abr. 2024
Dear Melody,Thank you so much for taking the time to rate your experience with us. We appreciate your positive feedback and are delighted that you had a great stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excelente

Julia, Hettinger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All was good.
Se hospedó 2 noches en abril de 2024
Respuesta de Krista E. el 16 abr. 2024
Thank you, Julia, for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback is valuable, and we appreciate you choosing to stay with us. We hope to welcome you back soon!

10/10 Excelente

Robyn

Se hospedó 1 noche en abril de 2024
Respuesta de Sadie M el 6 may. 2024
Hi Robyn,Thank you for leaving us a stellar 5 out of 5 rating on Expedia! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience during your stay with us.If you have any further comments or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

6/10 Aceptable

Kyle

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Water from the swimming pool everywhere
Se hospedó 2 noches en abril de 2024
Respuesta de Sadie M el 15 abr. 2024
Thank you for your feedback, Kyle. We apologize for any inconvenience caused by water from the swimming pool. Ensuring a clean and enjoyable environment for our guests is our top priority. We will address this issue promptly to prevent any recurrence. We appreciate your patronage and hope to welcome you back for a more pleasant experience in the future.

10/10 Excelente

Liliana

Viajó con su pareja
The pool hours were not respected
Se hospedó 1 noche en abril de 2024
Respuesta de Sadie M el 15 abr. 2024
Thank you for bringing this to our attention, Liliana. We apologize for any inconvenience caused by the pool hours not being respected. Ensuring that our facilities are available and accessible to our guests according to the advertised hours is important to us. We will address this issue with our staff to ensure better adherence to the scheduled pool hours in the future. We appreciate your feedback and hope to have the opportunity to improve your experience on your next visit.

8/10 Bueno

Roland

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
schönes Hotel für Ausflüge in den Custer State Park, Mount Rushmore usw. Hotel wurde renoviert, hat Innenpool und ist gut zu erreichen, Walmart ist in der Nähe! Ist wichtig, denn im Hotel ist das kein Frühstück, selbst die Amerikaner fanden das alles anders als schön.
Se hospedó 3 noches en abril de 2024
Respuesta de Sadie M el 15 abr. 2024
Vielen Dank für Ihr Feedback, Roland! Wir freuen uns zu hören, dass Sie unser Hotel für Ausflüge in den Custer State Park, Mount Rushmore und die Umgebung als geeignet empfunden haben. Es tut uns leid zu hören, dass Sie enttäuscht waren, dass wir kein Frühstück anbieten. Wir verstehen, wie wichtig diese Annehmlichkeit für unsere Gäste ist, und werden Ihre Rückmeldung nutzen, um unser Angebot zu verbessern. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen einen noch angenehmeren Aufenthalt bieten zu können!

6/10 Aceptable

LUIS, Lincolnwood

Viajó con su familia, Viajó en grupo
Le gustó: Estado de la propiedad e instalaciones
I did not like that every 3 days you have to request to clean your room. We stayed for 5 days. Also, if you need new towels, you have to get it from the front office. You have to put your garbage & used dirty towels outside your room. The hallway carpet is kind of dirty not vacuumed. Also the elevator. I like the staff very friendly and helpful. The breakfast is ok. The same everyday except one day instead of biscuits & gravy, there was sausage and scrambled eggs. It has a lot of parking space and close to restaurants and shopping
Se hospedó 6 noches en abril de 2024
Respuesta de Sadie M el 13 abr. 2024
Dear Luis,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they help us identify areas where we can improve our guest experience.We apologize for any inconvenience you experienced with our housekeeping policy. We understand your concerns and will review our procedures to ensure they align with our guests' expectations for room cleanliness and maintenance.Regarding the distribution of towels and disposal of garbage, we will assess our processes to make them more convenient for our guests. Your feedback about the cleanliness of the hallway carpet and elevator will be addressed with our housekeeping team to ensure thorough and consistent cleaning practices.On a positive note, we're glad to hear that you found our staff to be friendly and helpful. Providing exceptional service is a priority for us, and we're pleased to know that our team made a positive impression on you.We also appreciate your feedback about our breakfast offerings. We'll take your comments into consideration as we evaluate and potentially update our menu options to provide greater variety for our guests.Thank you again for your feedback, Luis. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excelente

youssef

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like it it’s clean and quite I would recommend it
Se hospedó 1 noche en abril de 2024
Respuesta de Sadie M el 10 abr. 2024
hank you, Youssef, for your fantastic 5 out of 5 review! We're thrilled to hear that you enjoyed your stay with us and found our hotel clean and quiet. Your recommendation means a lot to us, and we're delighted that we could provide you with a comfortable experience. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the pool and Hot tubs. Very nice room, great shower, etc. We were surprised at the accommodations, especially for the cost.
Se hospedó 1 noche en abril de 2024
Respuesta de Sadie M el 9 abr. 2024
Dear David,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you loved our pool and hot tubs, as well as your room and the shower.Providing excellent value for our guests is something we take great pride in, and we're delighted that you found the accommodations to exceed your expectations, especially considering the cost.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Jordyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 18 noches en marzo de 2024
Respuesta de Krista E. el 4 abr. 2024
Dear Jordyn,Thank you for taking the time to leave a positive review on Expedia. We sincerely appreciate your feedback and are delighted that you had a great experience at Country Inn & Suites, Rapid City.We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excelente

Jacqueline

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Angela the front desk lady is an amazing person! Very helpful and kind!! I love this place its clean ,safe ans amazingly comfortable!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Krista E. el 2 abr. 2024
Dear Jacqueline,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that you had such a positive stay!It's fantastic to know that Angela made a positive impression on you with her helpfulness and kindness. We will be sure to pass along your kind words to her.We are delighted that you found our property clean, safe, and amazingly comfortable. Providing a welcoming and comfortable environment for our guests is our top priority, and we're glad to hear that we met your expectations.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

6/10 Aceptable

Kaleb

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
The bed was not clean and the jetted tub was filthy. Left slime residue everywhere.
Se hospedó 2 noches en marzo de 2024
Respuesta de Krista E. el 2 abr. 2024
Dear Kaleb,Thank you for sharing your feedback regarding your recent stay. We apologize for the issues you encountered with the cleanliness of the bed and jetted tub in your room.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We have addressed your concerns with our housekeeping team to ensure that such lapses do not occur in the future.We appreciate your feedback, as it helps us identify areas for improvement and strive for a better guest experience.We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Aceptable

Barbara

Se hospedó 1 noche en abril de 2024
Respuesta de Sadie M el 24 abr. 2024
To Barbara,Thank you for sharing your feedback about your recent stay with us. We value your input and appreciate you taking the time to provide us with your insights.We're sorry to hear that your experience fell short of your expectations, and we apologize for any inconvenience you may have encountered during your stay. Your feedback is important to us, and we will use it to identify areas for improvement and make necessary adjustments to enhance the guest experience.If there are specific issues or concerns you would like to address, please don't hesitate to reach out to us directly. We are committed to ensuring that all our guests have a comfortable and enjoyable stay, and we would welcome the opportunity to address any issues you may have experienced.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Krista E. el 2 abr. 2024
Dear Robert,Thank you for taking the time to share your feedback on Expedia. We truly appreciate your positive rating and are delighted that you had a great experience at Country Inn & Suites, Rapid City.We look forward to welcoming you back for another wonderful stay in the future.

8/10 Bueno

Greg, Sherwood Park

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed two nights...place was adequate.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sadie M el 1 abr. 2024
Dear Greg,Thank you for taking the time to share your feedback regarding your recent two-night stay with us. We're glad to hear that you found our place to be adequate for your needs.At our establishment, we strive to provide a comfortable and satisfying experience for all our guests, and we appreciate your acknowledgment of our efforts.Should you have any suggestions on how we can elevate your experience to a 5-star level, please feel free to share them with us. Your input is invaluable as we continuously work to improve our services.Thank you once again for choosing to stay with us, and we hope to welcome you back in the future for an even better stay.

10/10 Excelente

Kari

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great places to visit
Se hospedó 5 noches en marzo de 2024
Respuesta de Sadie M el 1 abr. 2024
Dear Kari,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your recent visit.It's always our goal to provide our guests with memorable stays, and we're delighted that we could contribute to your enjoyment. If you have any favorite spots or experiences from your visit that you'd like to share, we'd love to hear about them!We appreciate your recommendation and hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excelente

Denise

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was well kept, rooms were clean, and well designed. Staff was friendly and welcoming. Unfortunately didn’t get to try the free breakfast because we had to leave before it started.🙁
Se hospedó 1 noche en marzo de 2024
Respuesta de Sadie M el 1 abr. 2024
Dear Umpo,Thank you so much for your perfect score and glowing review! We're delighted to hear that you found our establishment to be nice, clean, and safe during your recent stay.Maintaining a welcoming and secure environment for our guests is a top priority for us, so we're thrilled that you appreciated the locked doors and pleasant hallway ambiance.We're also glad that you enjoyed your room and would consider staying with us again, especially with your family. We look forward to welcoming you all back for another wonderful stay!If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Terry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Country Inn & Suites is the best hotel we've stayed in in Rapid City. We had a king bed suite so there was plenty of room to work and to rest on the couch. The staff was helpful and pleasant. The breakfast was excellent with helpful staff to keep the tables and area clean. The pool is large and has a nice open slide and 2 hot tubs. Shopping is 5 minutes away. All good!
Se hospedó 4 noches en marzo de 2024
Respuesta de Sadie M el 1 abr. 2024
Dear Terry,Thank you so much for your fantastic review and perfect rating! We're thrilled to hear that your stay at Country Inn & Suites was the best you've had in Rapid City.It's wonderful to know that you found your king bed suite spacious and comfortable for both work and relaxation. We're also delighted that you enjoyed our helpful and pleasant staff, excellent breakfast offerings, and the amenities like our large pool with the open slide and hot tubs.We're glad to hear that our convenient location near shopping added to your overall experience.Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.

10/10 Excelente

gerri

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I enjoyed the continental breakfast and the staff were polite and helpful. Plan on staying there again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Krista E. el 27 mar. 2024
Dear Gerri,Thank you for choosing to stay with us and for sharing your wonderful feedback! We are delighted to hear that you enjoyed our continental breakfast and that our staff were polite and helpful during your stay. It's always a pleasure to receive such positive comments, and we look forward to welcoming you back on your next visit. If there's anything else we can do to make your future stays even more enjoyable, please let us know.

10/10 Excelente

Zane

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great rooms for a very affordable price
Se hospedó 1 noche en marzo de 2024
Respuesta de Krista E. el 27 mar. 2024
Dear Zane,Thank you for your excellent review and for choosing to stay with us! We are thrilled to hear that you found our rooms to be great and that you appreciated our affordable prices. Providing value for our guests is important to us, and we're glad that we could meet your expectations. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know.We look forward to welcoming you back soon!

10/10 Excelente

Lee

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great rooms and hospitality!
Se hospedó 1 noche en marzo de 2024
Respuesta de Sadie M el 23 mar. 2024
Dear Lee,Thank you for sharing your positive feedback with us on Expedia! We're thrilled to hear that you had a great experience during your stay with us.Providing comfortable rooms and excellent hospitality is our top priority, and we're delighted that we were able to meet your expectations in both regards.If there's anything specific that stood out to you or any suggestions you have for how we can make future stays even more enjoyable, please feel free to let us know.We look forward to welcoming you back for another fantastic stay in the future!Respond

10/10 Excelente

Kenzie

Viajó con su pareja
Le gustó: Servicios
Beautiful and not crazy expensive
Se hospedó 1 noche en marzo de 2024
Respuesta de Sadie M el 23 mar. 2024
Dear Kenzie,Thank you for taking the time to share your positive experience with us on Expedia! We're thrilled to hear that you had a wonderful stay and found our accommodations to be beautiful.We're also glad to know that you found our pricing to be reasonable and accessible. Providing exceptional value for our guests is important to us, and we're delighted that you found our rates to be fair.If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make future stays even more enjoyable, please feel free to let us know.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excelente

Debby

Viajó con su familia
Le gustó: Servicios
I liked that housekeeping only came every 3 days made me feel more secure - I don’t need housekeeping every day and it is also saving on water use - very nice stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sadie M el 23 mar. 2024
Dear Debby,Thank you for sharing your feedback with us following your recent stay. We're thrilled to hear that you had a pleasant experience with us and that you appreciated our approach to housekeeping.We understand the importance of guest privacy and environmental sustainability, and we're glad to know that our policy of housekeeping every three days contributed to your sense of security and helped conserve water. Your comfort and well-being are our top priorities, and we're delighted that our approach resonated with you.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excelente

Debra, Winona

Se hospedó 1 noche en marzo de 2024
Respuesta de Sadie M el 9 abr. 2024
Dear Debra,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we were able to meet your expectations.Your feedback means the world to us, and we truly appreciate your kind words. We strive to provide all our guests with exceptional service and a memorable stay, and we're delighted to hear that we succeeded with you.We look forward to welcoming you back again in the future for another fantastic stay!

8/10 Bueno

Jodi

Viajó con su pareja, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Our room was very clean, except for the carpet you could tell they vacuumed in a hurry. The vacuum had pushed things up against the baseboard, instead of it picking it up. But I could deal with that and just picked the things up.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sadie M el 23 mar. 2024
Dear Jodi,Thank you for sharing your feedback with us following your recent stay. We truly appreciate your insight as it helps us improve our service for future guests.We're delighted to hear that you found your room to be very clean overall. However, we apologize for any inconvenience caused by the issue with the carpet. Your observation regarding the vacuuming process is valuable, and we will address this with our housekeeping team to ensure that we pay closer attention to detail in the future.Your understanding and willingness to handle the situation yourself are greatly appreciated. It's our goal to provide a comfortable and hassle-free experience for all our guests, and your feedback helps us work towards achieving that.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 Bueno

Alfonso

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Checking in took too long, and was told room cleaning service was done on the third day unless we made other arrangements- room was not service during our 5 night stay and when I asked for room to be serviced, I was told it was too late- we kept having to ask for toilet paper Rooms were spacious, breakfast was great and pool and gym were also great.
Se hospedó 5 noches en marzo de 2024
Respuesta de Sadie M el 17 mar. 2024
Response:Dear Alfonso,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spacious rooms, great breakfast, and our pool and gym facilities during your stay.However, we apologize for the inconvenience you experienced during the check-in process and with our room cleaning service. It's certainly not the level of service we aim to provide, and we understand your frustration. Rest assured, we'll address these issues with our team to ensure smoother check-ins and better communication regarding room cleaning services in the future.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for an even more enjoyable stay.