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Opiniones sobre The Westin Rancho Mirage Golf Resort & Spa

4 out of 5
The Westin Rancho Mirage Golf Resort & Spa
71333 Dinah Shore Drive, Rancho Mirage, CA

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 506 de 1000 opiniones" "
Evaluación: 8 - Bueno. 199 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 132 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 93 de 1000 opiniones" "
Evaluación: 2 - Terrible. 70 de 1000 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Juan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta muy bonita
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager el 9 ago. 2023
Dear Juan, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at The Westin Rancho Mirage Golf Resort & Spa look forward to your next visit.Tom Scaramellino General Manager

10/10 Excelente

JORGE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
me gustaria que no cobren el estacionamiento
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager el 23 jul. 2023
Dear Jorge, Thank you for making The Westin Rancho Mirage Golf Resort & Spa a part of your travel plans. While we appreciate your perfect rating, we regret your disappointment with the parking costs. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again, and we look forward to your next stay. Tom Scaramellino General Manager

10/10 Excelente

Ruben

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 7 jul. 2023
Dear Ruben, Thank you for choosing The Westin Rancho Mirage Golf Resort & Spa and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Tom Scaramellino General Manager

10/10 Excelente

Maria

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Buenos cuartos y buenas instalaciones
Se hospedó 3 noches en abril de 2023
Respuesta de General Manager el 26 abr. 2023
Dear Maria, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room and all the amenities we offer here. We understand that fresh and clean guestrooms are of the utmost importance, and we are proud of our team for their great work. Thank you for taking time out of your day to recognize our efforts, and we look forward to you choosing The Westin Rancho Mirage Golf Resort & Spa any time your travels bring you back this way.Tom Scaramellino General Manager

8/10 Bueno

Jorge Serra

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Gusto: pileta, room y el personal. Falla: no informacion adecuada sobre clausuras en la pileta. Pobre calidad en el menu del breakfast, en el restaurante.
Se hospedó 2 noches en agosto de 2022
Respuesta de General Manager el 11 ago. 2022
Dear Jorge, thank you for sharing your feedback with other travelers regarding your visit to The Westin Rancho Mirage Golf Resort & Spa. We are happy to know you had an overall pleasant stay and that you liked our accommodations and associates. However, we regret the disappointment you had with our breakfast and that it did not meet your expectations. We are also sorry that our team was not as informative as they should be and for the inconvenience this caused. We will address these concerns with the appropriate individuals and are grateful for your patience. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Tom Scaramellino General Manager

4/10 Mediocre

jorge

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Un inmueble muy bonito pero muy descuidado, requiere mantenimiento a la brevedad.
Se hospedó 1 noche en octubre de 2021
Respuesta de General Manager el 5 oct. 2021
Dear Jorge, thank you for choosing to stay with us during your recent visit to Palm Springs. We appreciate your feedback as your comments allow us the opportunity to focus on areas where we can exceed expectations. Thank you again for your assistance as we work to strengthen our guest experience. We hope that you will allow us another chance to provide you with the seamless stay you deserve. Tom Scaramellino, General Manager

4/10 Mediocre

luz maria

Viajó en grupo
Le gustó: Limpieza
esta sucio
Se hospedó 1 noche en agosto de 2021
Respuesta de General Manager el 30 ago. 2021
Dear Luz, thank you for staying with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We would welcome another opportunity to show you our commitment to providing each guest with an enhanced and meaningful experience. We wish you all the best with your travels. Tom Scaramellino, General Manager

4/10 Mediocre

luz maria

Viajó en grupo
Le gustó: Servicios
No le gustó: Limpieza
un poco sucio
Se hospedó 1 noche en agosto de 2021
Respuesta de General Manager el 29 ago. 2021
Dear Maria, we want to thank you for choosing us and for taking the time to post your review. We sincerely apologize for any cleanliness issues you encountered. We take our guest’s feedback seriously, and appropriate action will take place to ensure a better outcome going forward. Thank you for your patience, and we would welcome an opportunity to make your next visit the rejuvenating and fulfilling stay you deserve. Tom Scaramellino General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de General Manager el 5 ago. 2019
Dear Guest, we are delighted you had an outstanding stay at The Westin Mission Hills Golf Resort & Spa and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Tom Scaramellino, General Manager

10/10 Excelente

Stan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I thought the property was well maintained, clean and the food options were good.
Se hospedó 1 noche en abril de 2024
Respuesta de Resort Manager el 25 abr. 2024
Dear Stan, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are thrilled you loved our impeccable resort and the food offerings at our in-house restaurants. It was our pleasure accommodating you, and we hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager

10/10 Excelente

Joey, Los Angeles

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I want to gate keep this place especially for Coachella because of good my previous stay here was… this place is just perfect! Also Jay the receptionist you’re awesome! I guess you’d have to find out how good this place is yourself lol
Se hospedó 3 noches en abril de 2024
Respuesta de Resort Manager el 19 abr. 2024
Dear Joey, Thank you for being our guest and for your generous review. We are pleased that you enjoyed your stay again at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates, especially Jay, helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure hosting you, and we look forward to welcoming you back very soon.Roman La Rose,Resort Manager

10/10 Excelente

Yolanda

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spacious bedroom and bathroom
Se hospedó 1 noche en abril de 2024
Respuesta de Resort Manager el 15 abr. 2024
Dear Yolanda, Thank you for being our guest at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our spacious guestrooms. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we hope to see you again soon.Roman La Rose,Resort Manager

10/10 Excelente

Sharon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a comfortable and positive experience
Se hospedó 2 noches en abril de 2024
Respuesta de Resort Manager el 15 abr. 2024
Dear Sharon, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager

10/10 Excelente

Hector

Viajó con su familia
Excellent Customer Service
Se hospedó 1 noche en abril de 2024
Respuesta de GENERAL MANAGER el 13 abr. 2024
Dear Hector, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Roman La Rose,Resort Manager

10/10 Excelente

Lauren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Resort Manager el 11 abr. 2024
Dear Lauren, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager

6/10 Aceptable

Keya

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Resort Manager el 10 abr. 2024
Dear Keya, Thank you for taking the time to rate your visit. We are glad your stay overall was pleasant, but we want it to be perfect. Our focus is on exceeding the expectations of our guests, and we apologize for not doing so during your time with us. We hope you will give us another opportunity to welcome you to the enriching experience you deserve.Roman La Rose,Resort Manager

4/10 Mediocre

RITA

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
While the limited staff were helpful and super nice, there were not enough staff or pool facilities to handle the crowd. There were dishes left sitting at restaurant, public bathrooms were disgusting and missing toilet paper, broken lanterns hanging in lobby and tiles missing in pool area. Hot tub smelled like throw up. Golf course was beautiful. Prices were crazy high. I won’t go back
Se hospedó 4 noches en abril de 2024
Respuesta de Resort Manager el 9 abr. 2024
Dear Rita, Thank you for being our guest and for sharing your thoughtful review. We sincerely apologize for not meeting your expectations during your recent stay at our resort. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback will be shared with the appropriate individuals to ensure that such lapses do not happen again. We certainly understand the frustration you must have felt and are very grateful for your patience. That said, we appreciate knowing you liked our attentive associates. Thank you once more for your comments, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Roman La Rose,Resort Manager

8/10 Bueno

Cynthia

Se hospedó 3 noches en abril de 2024
Respuesta de Resort Manager el 28 abr. 2024
Dear Cynthia, Thank you for choosing The Westin Rancho Mirage Golf Resort & Spa. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Roman La Rose,Resort Manager

8/10 Bueno

Andrew

Viajó con su familia
Liked the resort but it was understaffed and not maintained properly.
Se hospedó 3 noches en abril de 2024
Respuesta de Resort Manager el 7 abr. 2024
Dear Andrew, Thank you for sharing your review of The Westin Rancho Mirage Golf Resort & Spa. We hope you had a pleasant stay, and we are glad you liked our beautiful property. That said, we regret not meeting all of your expectations, and we are sorry for any inconvenience you may have had during your time with us. We are continually striving to improve our guest experience, and we are grateful for feedback that helps us with these goals. Thank you again for your business, and we look forward to exceeding your expectations on your next visit.Roman La Rose,Resort Manager

8/10 Bueno

Traci

Se hospedó 2 noches en abril de 2024
Respuesta de Resort Manager el 26 abr. 2024
Dear Traci, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your nice rating and are pleased we could be a part of enhancing your time here in Palm Springs. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager

4/10 Mediocre

Jeremy

Viajó con su familia
Le gustó: Servicios
No le gustó: Personal y atención
They didn’t have the room that we laid for available when we were there. So instead of the executive suite we stayed in’s two queen bed room. They initially wouldn’t do any to make the stay better. After a couple more nudges they offered us Credit for food and hotel service fees.
Se hospedó 2 noches en abril de 2024
Respuesta de Resort Manager el 6 abr. 2024
Dear Jeremy, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Furthermore, it is disheartening to hear that we may have also missed the mark with some of our services as well; this will be addressed with our team to make sure we are improving our services moving forward. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Roman La Rose,Resort Manager

6/10 Aceptable

Lawlun

Se hospedó 5 noches en marzo de 2024
Respuesta de Resort Manager el 25 abr. 2024
Dear Lawlun, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Roman La Rose,Resort Manager

4/10 Mediocre

Kye, Encinitas

Viajó con su familia y niños pequeños
Le gustó: Servicios
No le gustó: Limpieza
Disappointed in the property compared to the last time. Just seems to be losing quality maintenance and service. The wifi is awful. The gym was filthy and appears to not have been cleaned or dusted in months. Bathrooms, especially at the main pool were messy and unclean. Every department seemed understaffed. Long lines at the front desk, no answers when calling the front desk, food orders at the pool took more than an hour (and were wrong), food order at the game room took more than an hour. We visited on a busy week and the main pool was excessively crowded. We left early as it wasn't enjoyable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Resort Manager el 5 abr. 2024
Dear Kye, Thank you for choosing our resort again and for your review. Please accept our sincere apologies for the service shortfalls you experienced during your time with us, and we are sorry to read you left us earlier than expected. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We are also sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our resort very seriously, and steps are already underway to ensure this is not repeated. Thank you once more for your patience, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Roman La Rose,Resort Manager

6/10 Aceptable

Camilla, Redmond

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Room location faced an electrical room and was near the laundry station. Loud noises starting at 6am. Thin walls with kids shouting next door. Pool overcrowded and broken loungers with pitiful towels. Over run with kids and poor dining options. Bed was comfortable. Lack of bins in bathrooms and no floor mats on tile floor in bathroom Extra overcharge on room bill. No apology when it was their mistake. Comfortable bed and nice sheets . Parking extremely limited. Won't stay here again
Se hospedó 2 noches en marzo de 2024
Respuesta de Resort Manager el 5 abr. 2024
Dear Camilla, Thank you for sharing your thoughtful review. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and are very grateful for your patience. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. It was also disappointing to read about the issues you had with the lack of upkeep of our resort; we will share this with the appropriate individuals as we always strive to enhance our guest experience. That said, we appreciate your comments about our signature Westin Heavenly Bed. Thank you again for your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Roman La Rose,Resort Manager

8/10 Bueno

Alex

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was excellent
Se hospedó 1 noche en marzo de 2024
Respuesta de Resort Manager el 2 abr. 2024
Dear Alex, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to welcoming you back again.Roman La Rose,Resort Manager

10/10 Excelente

Susan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely grounds and great room. Other than fairly thin walls, the room was very comfortable and quiet. The staff was amazing -- competent, pleasant and incredibly accommodating. Thank you for a wonderful stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Resort Manager el 1 abr. 2024
Dear Susan, Thank you for being our guest and for sharing your review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our intuitively designed property and thoughtful associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for your feedback, and we look forward to your return.Roman La Rose,Resort Manager

8/10 Bueno

Eitan

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice place to stay for families. Lots of activities for kids. Only issue was understaffing. They needed more servers and waiters. Food was very slow to be served.
Se hospedó 3 noches en marzo de 2024
Respuesta de Resort Manager el 1 abr. 2024
Dear Eitan, Thank you for your review of The Westin Rancho Mirage Golf Resort & Spa, a refreshing and relaxing family retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. That said, we regret not meeting some of your expectations, and we will share your feedback appropriately to ensure a better guest experience going forward. Thank you again for your positive rating, and we look forward to making more memories with you and your family on your next visit.Roman La Rose,Resort Manager

10/10 Excelente

Ariel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to say, worth every penny I've paid. I definitely recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Resort Manager el 1 abr. 2024
Dear Ariel, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. Thank you again for your recommendation, and we hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager

10/10 Excelente

Chris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great resort for families has lots of activities for everyone
Se hospedó 3 noches en marzo de 2024
Respuesta de Resort Manager el 1 abr. 2024
Dear Chris, Thank you for your gracious review and for all the lively things that you had to say about The Westin Rancho Mirage Golf Resort & Spa, a refreshing and relaxing family retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you again for your feedback, and we look forward to making more memories with you and your family on your next visit.Roman La RoseResort Manager

10/10 Excelente

Judith

Le gustó: Limpieza
Best service, best accomodations, best yrip eberyte!
Se hospedó 1 noche en marzo de 2024
Respuesta de Resort Manager el 1 abr. 2024
Dear Judith, Thank you for your generous review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our beautiful property and attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to your next visit.Roman La Rose,Resort Manager

10/10 Excelente

Marilin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved everything about it The staff is amazing
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 31 mar. 2024
Dear Marilin, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Roman La Rose,Resort Manager

10/10 Excelente

Lisa

Se hospedó 1 noche en marzo de 2024
Respuesta de Resort Manager el 19 abr. 2024
Dear Lisa, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making us an ideal place to relax and rejuvenate. We hope we will be your home whenever you are in the area.Roman La Rose,Resort Manager

2/10 Terrible

Sharon

Se hospedó 1 noche en marzo de 2024
Respuesta de Resort Manager el 19 abr. 2024
Dear Sharon, Thank you for choosing us and for your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Roman La Rose,Resort Manager

10/10 Excelente

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Positive: nice rooms, friendly staff, large area, gaming room, good breakfast buffet, decent drinks at bars, adult pool area Neutral: cleaning comes in really random times - one day at 9 am, the other at 4pm. Unfortunately, 2nd day we were in a rush to get to restaurant right after gym and they were cleaning. Since they didn't speak English, it felt a bit uncomfortable for them and us when we had to close ourselves to bathroom to quickly wash and change clothes while they were cleaning the rooms, as we were unable to communicate that. Minuses: * Not enough food options on the premises in the evening. * The main restaurant is quite expensive, and the food is not with good quality/price ratio. * The main restaurant breakfast was meh (coffee, Denver omelet, toasts) and expensive, while the buffet (which they don't really promote) was so much better (custom-made omelet, fresh fruit, oatmeal, smoked salmon, etc.) and with very good price-to-value ratio.
Se hospedó 3 noches en marzo de 2024
Respuesta de Resort Manager el 27 mar. 2024
Dear Robert, Thank you for evaluating your stay with us. We are glad you were satisfied with many aspects of our resort, including our accommodations, cordial associates, and especially our breakfast buffet. That said, we appreciate you sharing your valuable insights which help us enhance our future guest experiences. It was our pleasure to have served you and hope you will choose The Westin Rancho Mirage Golf Resort & Spa whenever your travels bring you our way.Roman La Rose,Resort Manager

4/10 Mediocre

Anthony, Los Angelesa

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
The shower/tub was visibly dirty and the heater didn’t work in the room we were in originally. We called the front desk and was told housekeeping would come and clean and never did. We called the front desk, and we were given a different room. The heater worked but we noticed hair in the shower. Ended up cleaning the shower ourselves.
Se hospedó 1 noche en marzo de 2024
Respuesta de Resort Manager el 27 mar. 2024
Dear Anthony, Thank you for choosing to stay with us during your visit to Palm Springs. We regret learning about the difficulties in both of your guestrooms and sincerely apologize for the inconvenience caused. Everything we do is designed to provide a revitalizing experience, and we are truly sorry for not meeting these expectations. We have shared your comments with the relevant teams, and we will take the appropriate action to prevent these issues from happening again. We hope to have another occasion to exceed your expectations on your next visit.Roman La Rose,Resort Manager

10/10 Excelente

Leslie

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 26 mar. 2024
Dear Leslie, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your excellent rating and are delighted we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager

10/10 Excelente

Daryl

Viajó con su pareja
to far to walk to bar and restaurant
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 25 mar. 2024
Dear Daryl, Thank you for your perfect rating of The Westin Rancho Mirage Golf Resort & Spa and for letting us know you enjoyed your overall visit. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Roman La Rose,Resort Manager

10/10 Excelente

Nancy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We love this place! Beautiful resort. Can’t wait to come back for a longer visit.
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 24 mar. 2024
Dear Nancy, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. Located near Coachella Valley, our resort sits on 360 acres in the Californian alpine landscape, making it an ideal place to relax and rejuvenate. We are excited to be your home whenever you are in the area.Roman La Rose,Resort Manager

10/10 Excelente

Nancy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved everything about this resort. It was beautiful, the staff was always so nice and accommodating, the room was beautiful and comfortable, all the amenities and "freebies" included with the resort fee were so great. I'll definitely be back!
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 24 mar. 2024
Dear Nancy, Thank you for sharing your experience at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our comfortable guestrooms and attentive service. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we are excited to see you again soon.Roman La Rose,Resort Manager

10/10 Excelente

Melody

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was excellent!
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 24 mar. 2024
Dear Melody, Thank you for the perfect rating of The Westin Rancho Mirage Golf Resort & Spa, a refreshing retreat in Palm Springs. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. Thank you once more for being our guest, and we hope you will revisit soon to be recharged again by the Californian desert and stunning mountain views here in our beautiful area.Roman La Rose,Resort Manager

10/10 Excelente

Denise K.

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Such a great place! All the staff were extremely helpful and friendly. Food was great and rooms very clean beautiful surroundings. Love the Westin.
Se hospedó 2 noches en marzo de 2024
Respuesta de GENERAL MANAGER el 18 mar. 2024
Dear Denise, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. We are glad you loved our thoughtful hospitality, delicious food, and well-kept guestrooms. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager

10/10 Excelente

Inderdeep

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de GENERAL MANAGER el 19 mar. 2024
Dear Inderdeep, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your perfect rating and are pleased we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager

10/10 Excelente

Rosa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were welcomed by the staff at The Westin and they were all very pleasant and professional. Beautiful flowers on grounds. Had a very enjoyable experience. Will definitely stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Resort Manager el 17 mar. 2024
Dear Rosa, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service.We look forward to your next visit.Roman La Rose,Resort Manager

8/10 Bueno

Thomas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not enough parking for buildings close to hotel center
Se hospedó 2 noches en marzo de 2024
Respuesta de GENERAL MANAGER el 12 mar. 2024
Dear Thomas, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We are glad that you had an enjoyable experience staying with us. However, we apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. It was our pleasure accommodating you, and we hope to see you again soon.Roman La Rose,Resort Manager

10/10 Excelente

Jeffery

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hospitality!
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 11 mar. 2024
Dear Jefferey, Thank you for your perfect rating. We are pleased that you enjoyed your stay at The Westin Rancho Mirage Golf Resort & Spa and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your return.Roman La Rose,Resort Manager

10/10 Excelente

Myckola

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Didn't like the fact that we couldn't extend check-out time - which was quite reasonable given the fact that daylight savings shortened the night by 1 hour.
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 12 mar. 2024
Dear Myckola, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Roman La Rose,Resort Manager

10/10 Excelente

Adria

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 11 mar. 2024
Dear Adria, Thank you for taking the time to share about your stay at The Westin Rancho Mirage Golf Resort & Spa. We appreciate your generous rating and are pleased we could be a part of enhancing your time here in Palm Springs. We look forward to being your home whenever you are in the area.Roman La Rose,Resort Manager

10/10 Excelente

Heidi

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Want to come back. Beautiful property, comfortable rooms, and something for everyone to enjoy. Staff is very polite and go out of their way, when they can, to help.
Se hospedó 2 noches en marzo de 2024
Respuesta de GENERAL MANAGER el 5 mar. 2024
Dear Heidi, Thank you for sharing your experience at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our spacious guestrooms and attentive service. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we are excited to see you again soon.Roman La Rose,Resort Manager

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Met staff member Mike who greeted me with a smile and his kind words made my stay safe. I got to see him again right when I was driving off He was helping someone else unload her bags. He stopped and recognized me and asked about my stay/ concert. That made me feel special to know your staff members are there to make customers stay and experience a memorable one. Thank you Mike !
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER el 5 mar. 2024
Dear Mary, Thank you for your recent stay at The Westin Rancho Mirage Golf Resort & Spa and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Mike, and thank him personally for the work that he is doing daily. Thank you again, and we look forward to having the opportunity to welcome you back very soon.Roman La Rose,Resort Manager

10/10 Excelente

Jessica

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfy bed, stay was good.
Se hospedó 1 noche en febrero de 2024
Respuesta de GENERAL MANAGER el 27 feb. 2024
Dear Jessica, Thank you for sharing your experience at The Westin Rancho Mirage Golf Resort & Spa. It is a pleasure to know how much you enjoyed our spacious guestrooms and our signature Westin Heavenly Bed. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you once more for choosing our resort for your visit to Palm Springs, and we look forward to seeing you again soon.Roman La Rose,Resort Manager