5 out of 5!!!!!!!!!!!!"Good service nice stay very clean rooms very comfortable and spacious" Thank You

4 out of 5!!!!!!!!Yes, the hotel completing FULL RENOVATION of all the GUESTROOMS and PUBLIC SPACE!!!Soon...whole interior will be NEW HOTEL :)

5 out of 5!!!!!!!!Nestor thank you for outstanding review!!!!!!

5 out of 5!!!That's Fantastic Gerson A.Thank you!!!

5 out of 5!!! That's excellent!!! Elias Thank you Thank you Thank you

"10 out of 10" Excellent Review!!!

5 out of 5!!! Fantastic Review!!! Thank You!!!

10 out of 10 WOW. Thank you Victor!!!

"10 out of 10" Jesus thank you for the awesome survey!!!

"10 out of 10" Fantastic!!!

thank you!!!!

"10 out of 10" FANTASTIC REVIEW!!! Jose thank you!

"10 out of 10" WOW WOW WOW Excellent Review!!! thank you Jose!

"4 out of 5" Fantastic review! Thank you for taking the time to complete the survey. Happy Holidays

Thank you so much for taking the time to share your recent review of the hotel. It's great to hear that you enjoyed your stay and that you will hopefully be visiting us the next time you are in Durham North Carolina area.

"5 out of 5" Fantastic Review! Entire stay of the SpringHill Suites appreciate your patronage and nice survey.

Thank you for the review!

4 out of 5!!!!!!Glad to see we fix the issue. Thank you Georgiana!!!!!!!!!!!

5 out of 5!!!!!!!!!!!!!!!!!Fantastic review Baiyina!!!!!!!!!!!Thank you so much!

5 out of 5!!!!!!!!!!!!Laquasia thank you!Next time, we'll provide room that's make you very comfortable and happy.

5 out of 5!!!!!!!!!!!!!!!Thank you GordonAlso, like your comments: "My early arrival was accomated in caring fashion"

GREAT REVIEW!!!!!!!!!!!!4 ouf 5!!!!!!!!!!!Thank you Scottie

4 out of 5!!!!!!!!!"Very polite guest service @ check-in"Thank you Kevin

4 out of 5!!!!!!!!!Kaleesha thank you for the nice comments about overall experience was great, hotel staff very helpful and friendly...I would definitely stay here again" I look into your comments. Thank you

5 out of 5!!!!!!!!!!!!Thank you BERT!Much appreciatation.

Unfortunately, I have no knowledge of this situation at the hotel. Was manager contacted and informed of the situation and explain what happened details? Hotel is fully renovated building all the guestroom, lobby, front desk and public spaces are brand new.

"5 out of 5" "Very clean and very professional atmosphere! Gym was clean and had cold water bottles for guests! Nice touch! I loved the breakfast and the room was spotless and very spacious! Overall wonderful experience!!!!!"Thank you Rosanna!!!!!!!!!!!

"5 out of 5""It was a great environment"Sharika thank you very much!Happy you enjoyed the newly renovated rooms d:))

5 out of 5!!!!!!!!!!!!!!!!!!!!Thank you Ashley!!!!!!!!!!!!!!!!!

"5 OUT OF 5"!!!!!!!!!!!!!!!!!!!"The staff was amazing!!!"YES, another guest who very satisfied with the full renovated hotel!!!!!!!!!!!!!!!

5 out of 5!!!!!!!!!!!!"Hotel was amazing, very clean!! Setup nice and clean air"Thank you!!!!!!!!!

Recent improvement to the "The Market" area of the hotel. Thank you for the comment.

5 out of 5!!!!!!Thank you Giselle

"5 out of 5"Grady Bailey thank you for the amazing survey!!!!!!!!!!!

5 out of 5!!!!!!!!!!"Very nice rooms - I heard they just renovated, so they did good."

KristyObviously, this wasn't typical weekend at the hotel and items you described isn't normal occurance. I'll look into all the items mentioned and correct. Have wonderful day and great life!

ArdellaI really appreciate your comment /survey and staying in our hotel. Yes, the hotel was recently renovated and it's great hotel. No, we don't take pet at the moment and I'm not sure why pet was at the hotel...unless guest didn't tell us. I'll handle all the items you mentioned.

MistyI apologize for the breakfast situation. With training new staff members there can be issue with demands of the customer during peak breakfast hours. I'll correct this situation. I'm sorry. Normally, breakfast staff members are on top of guest needs and exceed them.

"10 out of 10" Fantastic!!!!!!!!!!!!!Thank you Amy!!!!!!!!!!!!!!!!!

5 out of 5!!!!!!!Thank you Sa'eeda

8 out of 10!!!!!!!!!!Thank you Matthew

10 out of 10!!!!!!!!Linda thank you for the excellent review!!!"Beautiful room, love the layout of whole area. Thank you."

JamesI'm not sure the low score without any comments. Take care

thank you completing the survy!ReysThe hotel hasn't had hot tub in operation for 9 months and all communication of hot tub was taken from the Marriott.com website. I'm not sure where you said that hotel had hot tub communication. Hotel just completed full renovation of the all the guestrooms, public space, lobby, front desk and basically the entire hotel BRAND NEW. Have great 2024!!!!!!!!!!

Excellent!!!!!!!!!!!4 out of 5!!!!!!!!!!!!!Fantasic comments "The front desk staff were friendly and helpful" Thank you

"5 out of 5" WOW WOW WOW"The newly renovated property is great! Everything is clean and better than the past layout. The staff is friendly and made the stay even better" Thank you Pamela!!!!!!!!!!

I apologize for what might have caused the no hot water issue. That's isolated issue and it's been resolved. Sorry for the inconvenience.

Thank you for your review and for taking the time to provide feedback. Please accept my sincere apology that we let you down during your recent stay at our hotel. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect with our brand. I truly appreciate your feedback as it will help our management team continue to improve and strive towards providing great service every stay. Your comments have been shared with our leadership team members so we can look for further opportunity and to address the specific feedback you provided.