Kia Ora Davin,Thank you for your feedback.We are proud of our service and your feedback is passed to the whole team. Please let s know if I can be of any assistance during your stayRegards,ArunDuty Manager

Kia Ora Josh,Thank you for your great review.We are proud of our service and you feedback is passed to the whole team.Hope you had a lovely stay with us.Regards,ArunDuty Manager

Kia Ora Claude, Thank you for your 5/5 review. I'm sorry to hear you could not understand some of our staff members as they all speak wonderful English. I hope the remainder of your trip was wonderful.

Kia Ora Jeffrey,We would like to thank you for having stayed with us as well as for taking the time to provide us with your feedback.We are glad to hear that you enjoyed your last stay with us. We appreciate your positive rating of our staff and our hotel! Of course, I passed your comments on to the respective departments, as such guest remarks are the greatest motivation for our employees.We look forward to welcoming you back at The Rees Hotel, Queenstown. Meanwhile, please do not hesitate to contact me for further questions or information.Ngā mihi nui (Kind regards), Arun ChandyRESERVATIONS

Thank you Alok. We appreciate your 5/5 review.Come back and see us again soon.

Kia Ora Charlotte, We are thrilled you enjoyed your stay, but sorry we you were unable to find the underfloor heating controls for the bathroom. Our rooms are super toasty with the heated tiles throughout.

Kia Ora Tamara, Thank you for taking the time to leave your detailed feedback. While we are only 1.8km from the city centre, it can seem a lot further with the heavy traffic at peak times. Our drivers are instructed to take the scenic route (great views from Queenstown Hill) to avoid the traffic jams which does make the trip to town a little longer. Given all the road works in the town, we think our location is just perfect.

Kia Ora Sandra,We would like to thank you for having stayed with us as well as for taking the time to provide us with your feedback.We are glad to hear that you enjoyed your last stay with us. We appreciate your positive rating of our staff and our hotel! Of course, I passed your comments on to the respective departments, as such guest remarks are the greatest motivation for our employees.We look forward to welcoming you back at The Rees Hotel, Queenstown. Meanwhile, please do not hesitate to contact me for further questions or information.Ngā mihi nui (Kind regards), Arun ChandyRESERVATIONS

Kia Ora Stephaie Thank you for putting your trust in us for such a special occasion. We are thrilled your wedding day and stay was perfect. We hope to welcome you back again next year on your anniversary.

Kia Ora Danchi, Thank you for your 5/5 review. Our new menu is rolling out this week, with plenty of options for everyone. We were waiting for our new Chef to arrive so we are pretty stoked to share our new range of offerings with our guests. Sorry you were not able to experience it this time around. We hope to welcome you back again in the near future.

Kia Ora Ryan, A huge congratulations on your engagement. So sorry we missed the mark on acknowledging this special moment in your life. We are honoured you chose to stay with us as a special getaway night. I only wish we could have had the chance to show you a few other room options with different outlooks. We apologise for the morning noise from the dining room and that we were full in our restaurant for the breakfast rush. Our team do a fantastic job of managing breakfast to the best of their ability, but unfortunately have no control around when guests want to eat breakfast.... and it is always at the same time. I will take on board all your comments and relay them to the Department managers. We value your feedback and strive to make changes to enhance our guest experience.

Kia Ora Roger, In all my years at the hotel, you are the first guest to mention this. Planes do not regularly fly over The Rees Hotel as there are various approaches and flight paths into Queenstown. In fact, over the lake is one of the least used by pilots. Given the aviation rules around early and late flights, this is really a non issue for all our guests as the earliest flight out is 7am and the latest is 9pm but rarely do we hear them.Our rooms are sound proof with triple glazed windows, therefore when the doors are shut, this should not disturb our guests. We thank you for leaving your feedback.

Kia Ora Kimberlee, Thank you for taking the time to leave your 5/5 feedback. We are sorry you experienced a shaky start in Queenstown but thrilled we were able to turn your experience around. We certainly appreciate you recommending us and would love to welcome you back again soon.

Kia Ora Kim, Thank you for taking the time to leave your 10/10 review.We are thrilled you enjoyed your time with us and you loved our clean hotel with a great view.

Kia Ora Brian, Thank you for your review.We are currently looking at new equipment for the gym but would like to hear from you what equipment you thought needed to be upgraded?

Kia Ora James, Thank you for your review score. Would love to hear about your stay with us.

Kia Ora Tracie, Thank you for the wonderful review and the wee reminder to our guests to pull their blinds for privacy. We hope to welcome you back again soon.

Thank you for your 5/5 review.

Kia Ora Mayu, Thank you for taking the time to leave your 5/5 review.We are thrilled you enjoyed your stay. Warm Regards

Kia Ora Engel, Thank you for taking the time to leave your 5/5 review. We are thrilled you enjoyed your stay.

Kia Ora Byron, We would love to hear some comments on your stay and how we could have made it a 5/5 experience.

Kia Ora Caleb, Thank you for your 10/10 review.

Kia Ora Richard, We would love some feedback from you regarding your review score. Please reach out to me directly.

Thank you for your 10/10 review.

Kia Ora Mark, Thank you for taking the time to sing our praises. We love 10/10 reviews and thrilled you enjoyed your stay with us.

Kia Ora Clifford, Thank you for your 5/5 review.We hope to welcome you back again soon.

Kia Ora Grant, We are thrilled you came back for a second stay and even more thrilled it was just as good as the first.We are looking forward to you making it a hat trick.

Thank you for your 10/10 review Terance.

Kia Ora Hyungsuk,Thank you for your lovely review. We are pleased you enjoyed your honeymoon with us. We'd love to welcome you back for your anniversary stay with us.

Thank you for your 5/5 review Debora.Our team are dedicated to making the necessary changes in all departments (including breakfast), to ensure our guests have a wonderful stay throughout.We can't wait to welcome you back.

Thank you for your 5/5 review Graham.

Thank you for taking the time to leave a review. We like to hear more about your stay with us and what may not have lived up to your expectation.

Kia Ora Larry, Thank you for taking the time to leave a review.While the Queenstown Lakes District Council has the boil water advisory in place, the Rees Hotel have been collecting water in 25L containers to provide for our guests to refill their own bottles. If guests do not have refillable bottles, we have bottled water available at the front desk which is complimentary.

Thank you Trish for your 5/5 review.

Thank you for your 5/5 review Rachael.

Kia Ora June, Thank you for taking the time to leave a 5/5 review. We are thrilled you enjoyed your stay.

Kia Ora Jennifer, Thank you for your kind review. We would love to have you back in the future. Please reach out to our wonderful team.

Kia Ora Jennifer, Thank you for taking the time to share the rating of your recent stay. We're sorry the massage you received was "bad" and did not meet your expectations. We have fed this back to the external company for review. We are also extremely frustrated by the water issues we are facing as a business in Queenstown and staff are working hard to ensure our guests are not disadvantaged by this. Thank you for your praises of our team. I will share your feedback amongst them.Kind regards

Kia Ora Brooke, Thank you for your 8/10 score.Would love some feedback on the areas we didn't excel in and hope to welcome you back again.

Kia Ora Pamela, We are just as happy you chose to stay with us. So glad you enjoyed your accommodation in our beautiful property. We hope to welcome you back again one day soon.

Thank you for staying at the Rees Hotel

Kia Ora Nevin, Thank you for your feedback. We are thrilled you enjoyed your stay with us.

Thank you for for your feedback.

Thank you Jane for your 10/10 rating of your recent stay. We look forward to welcoming you back soon. Kind regards

Hi MikaThank you for taking the time to share the rating of your recent stay. We're sorry that it didn't seem to meet your expectations. We would appreciate any feedback as it will only allow us to improve our service standards.Kind regrards

Kia Ora MikaThank you for your 10/10 rating of your recent stay.We look forward to welcoming you back in future. Kind regards

Kia Ora Karen,I'm sorry to hear your stay with us only ranked 2 out of 5. I have taken a look into your reservation and can see you received a complimentary upgrade from a hotel room to a Lakeview One Bedroom Apartment on arrival. There are no notes on your booking or in our daily log to suggest there were any issues during your stay. We do welcome all guest feedback during a guest stay so we can ensure any issues are dealt with and all our guests leave with a 5 out of 5 experience.

Kia Ora LizThank you for your 5/5 rating of your recent stay.We look forward to being of service in the future.Kind regards

Kia ora ChuThank you for kind your comment and 10/10 rating of your recent stay. We look forward to welcoming you back in future.Kind regards