Bonjour Gihan,Thank you very much for sharing your experience at Sofitel Queenstown Hotel and Spa. We're delighted to hear that our staff made your stay memorable and that you enjoyed our variety of breakfast offerings. We look forward to welcoming you back for another memorable stay in the future.Merci,Pradnya LohateFront Office Manager

Bonjour Lisa, Thank you very much for sharing your experience at Sofitel Queenstown Hotel and Spa. We're glad you found our central location convenient for exploring our beautiful town. We understand parking can be challenging in Queenstown and are pleased that we could offer you valet parking during your stay.It's wonderful to hear you enjoyed our gin cocktails at Le Salon Rouge and found your room comfortable, especially with the added luxury of heated bathroom floors. We hope to welcome you back soon for another enjoyable stay!Merci,Pradnya LohateFront Office Manager

Bonjour / Kia ora Maria,Thank you for taking the time to tell us about your experience at the Sofitel Queenstown - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you could touch base with us directly we would love to have a discussion about your stay.We hope that you will give us the opportunity to better serve you in the near future.Merci / Mā te wā,Philip RileyOperations Manager

Thank you so much for sharing your fantastic review! We are thrilled to hear that you had an excellent experience during your stay at our hotel. It's wonderful to know that our location, knowledgeable staff, and outstanding massage therapists, especially Dewi, exceeded your expectations.We will be sure to pass along your compliments to Dewi and the rest of our team. Your positive feedback serves as great encouragement for us to continue providing exceptional service to our guests.We appreciate your choice in staying with us and look forward to welcoming you back for another wonderful stay. If there's anything specific you loved about your visit or any suggestions you have for improvement, please feel free to share.Thank you once again for your glowing review!MerciPhilip RileyOperations Manager

Bonjour Rajesh Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our hotel quiet and convenient. Providing a peaceful environment and convenient amenities are among our top priorities, and we're thrilled to know we met your expectations.If there's anything specific that stood out to you during your stay or any suggestions you may have for further improvement, please feel free to share. We appreciate your support and hope to have the pleasure of welcoming you back in the future.MerciPhilip RileyOperations Manager

Bonjour Vanessa,Thank you for choosing Sofitel Queenstown for your recent stay. We appreciate you taking the time to provide a rating, although we noticed there were no specific comments accompanying your review.We value guest feedback immensely, as it helps us understand areas where we can improve and continue delivering exceptional experiences. If there are any particular aspects of your stay that you feel could be enhanced or any concerns you'd like to share, we would love to hear from you.Our goal is to ensure all our guests have a memorable and enjoyable stay, and your input is invaluable in helping us achieve this. If there's anything we can do to address your concerns or make your future visits more satisfying, please don't hesitate to reach out.We hope to have the opportunity to welcome you back to Sofitel Queenstown and provide an even better experience.Best regards,Philip RileyOperations Manager

Bonjour PhilipI'm thrilled to hear about your fantastic experience at Sofitel Queenstown! Being centrally located made exploring the vibrant surroundings convenient for you, with easy access to the best shops and restaurants. The fact that you enjoyed a new, modern, and clean room is wonderful. It's evident that the staff's helpfulness left a positive impression on your stay, contributing to the overall satisfaction.A good night's sleep is crucial during travels, and I'm delighted to know that the comfortable bed provided the rest you needed. Your positive feedback not only highlights the hotel's excellent amenities but also emphasizes the commitment to quality service. Sofitel's dedication to maintaining a high standard is commendable, as reflected in your experience.Thank you for sharing your delightful review, and we look forward to welcoming you back for another enjoyable stay in the future!Seasons Greetings Philip Riley Operations Manager

Bonjour StephanieThank you so much for your fantastic review! We are overjoyed to learn that your experience at our facility was nothing short of perfect.It's heartening to know that you found our facility beautiful, clean, and well-maintained. We take pride in providing a welcoming and comfortable environment for our guests. We're also thrilled to hear that our staff, known for their friendliness and helpfulness, contributed positively to your stay. We believe in going the extra mile to ensure our guests have a memorable experience.We're delighted that our valet service eased the stresses of parking for you, making your visit even more enjoyable. And we're glad you enjoyed the perks of your room, particularly the heated floors – a small touch that can make a big difference!Thank you for choosing us, and we look forward to the pleasure of welcoming you back for another exceptional stay.Warm regards,Philip RileyOperations Manager

Bonjour RajeshWe appreciate your time in sharing your thoughts and providing us with a 6/10 rating. Your feedback is important to us, and we sincerely apologise that your experience did not fully meet your expectations. We're committed to continuous improvement, and your insights are invaluable in guiding our efforts to enhance our services.If you could kindly share more details about the aspects that fell short of your expectations, it would greatly assist us in addressing specific areas for improvement. We genuinely value your perspective and aim to ensure that future visits are more enjoyable for our guests.Thank you for choosing Sofitel Queenstown, and we hope for the opportunity to welcome you back, delivering an improved and more satisfying experience.Best Regards,Philip RileyOperations Manager

Bonjour BrentThank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that our location, amenities, and the dedicated team contributed to making your stay a great one.It's fantastic to know that our proximity to hiking trails, the Zipline, and Gondola added to the enjoyment of your visit. We strive to offer a convenient and memorable experience for our guests, and we're delighted that you found our location to be ideal.We're especially pleased that you enjoyed the breakfast, as well as the evening snacks and drinks in our lounge. Providing quality dining options is a priority for us, and it's rewarding to hear that it met your expectations.Our team takes pride in creating a welcoming and accommodating atmosphere, and we're delighted that their efforts made a positive impact on your stay. Your kind words are truly appreciated and will be shared with the entire staff.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay.Best Regards,Philip RileyOperations Manager

Bonjour Mr McCall,Thank you for providing additional details about your experience during your recent stay at Sofitel Queenstown Hotel & Spa. Your feedback is valuable to us, and I'd like to address your concerns more comprehensively.Wi-Fi Provider: We sincerely apologise for the ongoing Wi-Fi issues you faced during your stay. It's unfortunate that our Wi-Fi provider had difficulty resolving the problem promptly. We understand how important a stable internet connection is, especially for work purposes, and we have taken note of the challenges faced in addressing this matter.Discount Gesture: We appreciate your patience and understanding during the TV issue and the Wi-Fi troubles. As a gesture of goodwill, a discount was applied to your stay to compensate for the inconvenience you experienced. We aim to make amends and ensure that our guests feel valued.Review Platforms: Thank you for sharing your feedback on Google and Hotels.com. Guest reviews like yours help us identify areas where we can improve our services and ensure a better experience for future guests.TV Issue Resolution: We apologize for the initial inconvenience with the TV. Technical glitches can happen, and we're glad to hear that it was eventually fixed, albeit with some delay. We will review our procedures to ensure a more efficient response to such issues in the future.We understand your disappointment, and we're genuinely sorry that your stay did not meet your expectations. Your satisfaction is of the utmost importance to us, and we take your feedback seriously. We hope you will consider giving us another opportunity to provide you with a seamless and enjoyable stay. If you choose to return, please do not hesitate to contact us directly, and we will ensure that your next visit is memorable for all the right reasons.Once again, we apologize for any inconvenience you encountered, and we appreciate your understanding.Merci Philip RileyOperations Manager

Bonjour CarmelitaAs you had booked through a third party, we were not able to communicate the renovations that were taking place as the third party does not provide sufficient ways to communicate with you nor do they update the listing to provide this information.If you had booked directly you would have seen several warnings that some of the hotel was under renovation as we have pop-ups and banners on our app, website and reservation confirmations.The choice to renovate during the day was a decision not made lightly, but effects the least of our guests as most guests are out exploring the region from snow capped mountains on the ski fields or having an adventure to Fiordland. I am sincerely apologetic that we fell short for an experience that you had been waiting for.SincerelyPhilip Riley Operations Manager

Thank you for taking the time to share your fantastic experience with us! We're thrilled to hear that you found our property fabulous, enjoyed our great location, and received amazing service from our staff. Your recommendation and 5-star rating mean the world to us. We can't wait to welcome you back for another wonderful stay at our hotel!

Thank you so much for your wonderful review! We're thrilled to hear that your stay at our hotel lived up to your expectations and that you enjoyed the spacious room, comfortable bed, and excellent breakfast. We're delighted that you had the opportunity to experience our club facilities and found the salon bar to be pleasant.We apologise for any inconvenience you may have faced with parking. Our central location does indeed provide easy accessibility to the town, and we appreciate your understanding in this matter.Your perfect score of 10/10 means a lot to us, and we're grateful for your support. We hope to have the pleasure of welcoming you back to our Sofitel in the future for another exceptional stay!

Bonjour Keat Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Our team works hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. .As you have not provided any information about your stay, so we can address the issues you had. I invite you to touch base with us directly by email or by calling the the hotel, so I can hear from you directly and we can have a discussion.I look forward to hearing from youMerciPhilip RileyOperations Manager

Bonjour Bridget,Thank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I would be keen to hear what went wrong with your check-in process, I invite you to touch base with me at the hotel ether by calling the hotel and asking for me or via email.Thank you again for sharing your experience we look forward to welcoming you back in the future.Warm regards / Merci,Philip RileyOperations Manager

Bonjour LouiseThank you for taking the time to share your feedback and for choosing Sofitel Queenstown for your recent stay. We appreciate your kind words about our excellent location and the friendly service provided by our cleaning staff and team in the restaurants and bars. It's wonderful to hear that you enjoyed the welcome gift in your room as well.However, we sincerely apologise for any inconvenience caused by the discomfort of the bed, I understand you had originally booked a twin configuration and our team reached out to you and assisted in making sure you had a King. We understand that a good night's sleep is crucial, and we regret that we fell short in this aspect. Please be assured that we take your feedback seriously, and we will address this matter with our management team to ensure improvements are made.Regarding the limited options for bar and dining, we operate Left Bank Bistro, this is our morning / breakfast room open till 130pm for brunch we also have Le Salon Rouge our supper club with a focus on locally made gin and our room service options.It is a concern to me and I apologise if our front office staff did not meet your expectations. Providing friendly and efficient service is of utmost importance to us, and we will use your feedback as an opportunity to reinforce our training and ensure consistent service delivery for the team member who checked you in.We value your patronage and would be grateful for the opportunity to welcome you back on a future visit. Should you decide to stay with us again, we will make every effort to ensure a more comfortable and enjoyable experience overall.Thank you again for sharing your feedback, and we hope to have the chance to host you once more.Merci Philip RileyOperations Manager

Bonjour Mr LuThank you for sharing your feedback regarding your recent stay at Sofitel Queenstown. We genuinely appreciate the opportunity to address your concerns and apologise for any inconvenience you experienced during your visit.We understand that you had a non-refundable or non-transferable booking through a third-party website. It is important to note that such bookings often come with specific terms and conditions that limit our ability to modify reservations directly. While we strive to accommodate our guests' requests to the best of our abilities, we must adhere to the policies set forth by the booking platform.We are committed to providing exceptional service, and your feedback will help us in our ongoing efforts to enhance the guest experience, so we thank you for your feedback.Merci Philip Riley Operations Manager

Bonjour ParadaThank you so much for awarding us a perfect score of in your review! We are absolutely thrilled to hear that you had such a fantastic experience at Sofitel Queenstown.We take great pride in providing exceptional service and ensuring our guests have a memorable stay. Your positive feedback means the world to us and serves as a great motivation for our team to continue delivering outstanding hospitality.Should your travels bring you back to Queenstown, we would be delighted to welcome you again and provide another exceptional stay. Thank you for choosing Sofitel Queenstown, and we look forward to serving you in the future.Until next time,MerciPhilip Riley Operations Manager

Bonjour PaulThank you for choosing to stay with us at our Sofitel hotel and taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations and for any inconvenience caused by the issues you encountered during your stay.We appreciate your feedback regarding the bedside lamps and on-demand TV. We understand how important it is to have a comfortable and well-equipped room, and we apologize for any inconvenience caused by the issues you experienced. We are currently undergoing renovations to improve the lighting and upgrading the in-room features, and we hope that this will resolve the issue for future guests. We will also ensure that our staff members are properly trained on accessing on-demand TV services so that our guests can enjoy their favorite programs during their stay.Regarding the issues with the sinks and bathroom door stop, we apologize for any inconvenience caused. We take maintenance issues seriously, and we are working to ensure that all our rooms are in top condition for our guests.We are sorry to hear that your experience with us fell short of your expectations. We hope that you will give us another chance to provide you with the exceptional experience that we are known for.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future.RegardsPhilip

Bonjour Barry,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience we look forward to welcoming you back in the future.Merci,Philip RileyOperations Manager

Bonjour Barry Thank you for choosing to stay with us and for sharing your feedback regarding your recent stay. We are thrilled to hear that you found your room to be clean and comfortable, and that you were able to enjoy a good night's sleep on our comfortable bed.We take pride in providing our guests with a clean and welcoming environment, and we are delighted to hear that we met your expectations. We hope that your stay was a pleasant one and that you were able to take advantage of all the amenities and services that we offer.We appreciate your feedback and hope to have the pleasure of welcoming you back soon.Warm Regards Philip

Bonjour StephenThank you for choosing to stay with us and for sharing your feedback regarding your recent stay. We apologise that your experience fell short of your expectations and that you encountered some issues during your stay.We are sorry to hear that your room overlooked a bar and that noise suppression was inadequate, causing you to experience disruptions during your stay. We understand the importance of a good night's sleep and apologize for any inconvenience caused. We are currently undergoing upgrades and renovations to our rooms, and we hope that this will resolve the issue for future guests.We appreciate your feedback regarding the use of synthetic blankets and mattress protectors. We understand that some guests may be sensitive to certain materials, and we apologise if this impacted your stay. We take all feedback seriously and will review our bedding options to ensure that they meet the needs of our guests. I have placed this feedback on your profile, so we can correct this for your next stay.We appreciate your patience and understanding during this time of renovations, and we hope that you will consider giving us another chance to provide you with an exceptional stay once the upgrades are complete.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future.Warm regardsPhilip

Bonjour JohnThank you for taking the time to share your feedback with us. We are delighted to hear that you found our property to be great and we appreciate your 5-star rating.We understand that the ongoing construction around the property may have been inconvenient during your stay, and we apologise for any disruption it may have caused. We are consistently working with our local countil to minimize the impact of the construction on our guests and we hope that the improvements being made will enhance your experience with us in the future.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regardsPhilip

Bonjour JeanThank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one.Merci,Philip RileyOperations Manager

Bonjour KellyThank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one.Merci beaucoup,Philip RileyOperations Manager

Bonjour JacquelynThank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one.Merci,Philip RileyOperations Manager

Bonjour JacquelynThank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as 'magnifique' as the previous one.Merci,Philip RileyOperations Manager

Bonjour StuartThank you for taking the time to write a review, we very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as 'Wonderful in every way' as the previous one.Merci,Philip RileyOperations Manager