Hi Kimberley, So pleased to read how much you enjoyed the Easter Egg hunt. It is one of the many highlights of our year putting on a show for our guests. We hope you stay again next ear for another hunt with the family.

Hi Rosemary, Thank you so much for taking the time to provide us with feedback about your recent stay. We do hope to see you again in the future for another great experience.

Hi Colleen, Thank you so much for the glowing review. Seeing as you loved the hotel we hope this means we can welcome you back in the future and spend more than two nights at the Novotel. Thank you again and have a good day!

Hi Gary, Thank you for the comments about the staff. The team here are amazing to work with and I am so pleased you experienced this during your stay. Thank you again and we hope to see you again in the future.

Hi Daniel, Thank you for the glowing review about the staff and location. These are two things we pride ourselves on. I cannot wait to share this with the staff at the hotel. Thank you again and have a good day.

Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!

Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!

Hi Huimin, So happy to read how much you loved the location. It is one of our biggest positives staying at the Novotel Queenstown. We look forward to seeing you again in the future.

Hi Madison, Thank you for taking the time to provide feedback about your recent stay and I am sorry to read we dropped the ball in some areas. We are working on updating the hotel and this is a project that can take time. I have shared your feedback with our Executive Housekeeper and had the iron and hairdryer replaced in this room based off your feedback. I do hope you give us another go in the future to improve your current impression of the Hotel.

Hi Pamela, I am so sorry to read you did not have the best check in experience. I have shared this with out Front Office Manager to look into as this is not the impression we want to leave on our guests. I do hope you give us another go in the future to improve on your last experience.

Hi Korekiyo, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found the atmosphere to be great. We take pride in our convenient location, just a stone's throw away from the lively shops, yet nestled in a peaceful area by the lake.It's wonderful to know that you appreciated the tranquility of our surroundings and took advantage of the beautiful gardens and scenic walks along the lake. We're delighted that you found your room's view of the courtyard with its cherry blossoms and roses to be amazing. It's indeed a serene spot to unwind and soak in the natural beauty. Thank you again and we hope to see you again in the future.

Hi Jan, Thankyou so much for the review! I cannot wait to share your feedback with Lauren who will be so very grateful for the recognition. Thank you again and we hope to welcome you back again in the future.

Hi Linda, Thank you so much for the detailed feedback! I look forward sharing your comments with the concierge team that their hardwork and planning has not gone un-noticed. I also loved reading how much you enjoyed the location of the Hotel. We are well located and it makes it so easy to walk around town. Thank you again and we hope to see you again in the future.

Hi Stephen, Thank you for taking the time to provide us with feedback about your recent stay. We are very pleased to see how much you enjoyed your stay, we hope the next time you stay we are able to improve the score. Have a good day!

Hi Mike, Thank you for your review of the rooms. We understand the rooms are a little dated but we are in the process of working through plans to update. I cannot wait to tell the housekeeping team about the positive comments you have made. Thank you again and we hope to see you again in the future.

Hi Jan, Thank you again for the second glowing review about Lauren. I am sure she will love all the attention. Have a good day!

Hi Rachel, thank you so much for the glowing review! We look forward to seeing you again in the future for another great stay.

Hi Tina, I love this review! Seeing our guests rate us so highly we must be doing something right at the Hotel. I look forward to sharing this with the team at the hotel who will be thankful their hardwork paid off. Thank you again and we look forward to seeing you again in the future.

Hi Christopher, Thank you so much for the amazing review! It is so pleasing to see how much you enjoyed the Hotel during your recent trip. We look forward to seeing you again for another perfect stay!

Hi Nicola, Thank you for your comments. We are aware our rooms are a little older and we are working on a plan on how to tackle this as soon as possible. Despite this I am still very appreciative of the score you have given us. We look forward to seeing you again in the future.

Hi Judith, I am so grateful for your review! It is so pleasing to read how much of a positive impression the Hotel has left if you rated us so highly. I look forward to welcoming you back in the future.

Hi Andrea, Thank you for your review! Thank you for your comments about the staff. They are one of the best teams I have worked with in my time with Accor, I look forward to sharing this with the team you would have interacted with during your time here. Thank you again and we look forward to seeing you again soon!

Hi Felicia, Thank you so much for taking the time to write about your recent stay. I am so grateful to read you had a pleasant trip to the Novotel. I also look forward to sharing your comments with the housekeeping team. Thank you again and we look forward to seeing you again in the future.

Hi Catherine, I loved reading your review of the Novotel Queenstown. It is safe to say you had an amazing time. Thank you again and we look forward to welcoming you back in the future.

Hi Melissa, Thank you so much for the amazing rating! It will be a pleasure to share this with the team. We look forward to welcoming you back in the future!

Hi David, Thank you so much for leaving an incredible review! I enjoyed reading how much you loved the location of the Hotel. Thank you again and we hope to see you again soon!

Hi Paul, Thank you for the review. I look forward to sharing your comments with the team and the service they provided during your stay. We thank you again and look forward to welcoming you back in the future.

Hi Tahl, Thank you for taking the time to review the Hotel. We are pleased to see you have rated us so highly and I look forward to sharing this with the team. Thank you again and we hope to see you soon!

Hi Trinh, Thank you for the review. I am pleased to read how much you enjoyed our location! We are aware of our aging product and we do aim to work with our Owners to improve the aging product. Thank you again for the review and have a good day!

Hi Grace, We loved the review! I look forward to sharing this with the team at the Hotel. We also look forward to seeing you again in the future for another great stay!

Hi Ana, Thank you for the perfect review! The team will love the feedback you have left. We look forward to seeing you again for another perfect stay.

Hi Imran, We loved the seeing this perfect review. We must have left quite the impression during your stay. We look forward to greeting you again in the future.

Hi Jiayi, Thank you for leaving a 10 out of 10 review. We are so grateful to be recognised for our hardwork. Thank you again and we do hope to welcome you back again in he future.

Hi Arun, Thank you for the amazing score you have given the Hotel! We look forward to welcoming you back in the future.

Hi Jane, Thank you for the near perfect review. I do wish you left a few comments to tell us where improvement was needed to make it perfect. Thank you again and have a good day!

Hello Christiane, The staff loved this review, thank you so much for taking the time to leave one! We do hope you visit us again in the future for another great stay.

Good Morning, Thank you for taking the time to leave us a perfect review. We hope you stay with us again for another perfect stay in Queenstown.

Hi Jeff, Loved the perfect review! It was such a joy to see you enjoyed your stay so much. Thank you again and we look forward to welcoming you back in the future.

Hi Charles, Sorry to read we missed the mark with your stay. We do wish you have left us a few more details so we know what we need to improve on. Have a good day!

Hi Jovina, Thank you for leaving us an amazing review! We look forward to welcoming you back for another perfect stay.

Hi Hari, Thank you for your kind words about our Hotel. I am so pleased to read you enjoyed everything from the breakfast to the onsite laundry. We hope you stay again in the future for another perfect stay.

Hi Rau, Thank you for the perfect score! 5 out of 5 is always such a pleasure to receive. Next time you book please call us and request a groundfloor room, we would be more than happy to accommodate the request. Thank you again and we look forward to seeing you again soon.