Caja de seguridad en la habitación y escritorio

Opiniones sobre Holiday Inn Queenstown Frankton Road, an IHG Hotel

4 out of 5

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 387 de 944 opiniones" "
Evaluación: 8 - Bueno. 374 de 944 opiniones" "
Evaluación: 6 - Aceptable. 124 de 944 opiniones" "
Evaluación: 4 - Mediocre. 44 de 944 opiniones" "
Evaluación: 2 - Terrible. 15 de 944 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniel Oscar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
DEFINITIVAMENTE VOLVERÍA SIN DUDAR
Excelente eleccion. Muy recomendable
Se hospedó 3 noches en mayo de 2018
Respuesta de Customer Service el 24 jul. 2018
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excelente

JIGAR MAHENDRAKUMAR

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very beautiful view and convenient to all facilities.
Se hospedó 4 noches en abril de 2024
Respuesta de Neeraj Parmar - Duty Manager el 11 abr. 2024
Thank you, JIGAR MAHENDRAKUMAR, for sharing your experience! We're delighted to hear that you enjoyed the beautiful views and found our facilities convenient. We look forward to welcoming you back for another memorable stay soon!

8/10 Bueno

Chi Hou Adrian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Staff are friendly and helpful. The hotel is built on the hill, the pedestrian road is a bit wracked.
Se hospedó 5 noches en abril de 2024
Respuesta de Neeraj Parmar - Duty Manager el 10 abr. 2024
Hi Adrian,Thank you for taking the time to leave a review! Your feedback is invaluable to us, and we'll certainly take it into consideration as we continue to make improvements.We hope to welcome you back soon and aim to make your next stay even better!Warm regards

10/10 Excelente

Hui

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s by the shore, easy access to public transportation. The staff are very helpful, giving us a lot of information to help us enjoy our trip even more. Thank you 🙏 for the service!
Se hospedó 3 noches en abril de 2024
Respuesta de Neeraj Parmar - Duty Manager el 9 abr. 2024
Thank you so much, Hui, for your wonderful review! Our team takes great pride in providing excellent service and ensuring our guests have all the information they need to make the most of their trip. We appreciate your kind words and hope to welcome you back again soon!

10/10 Excelente

Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Neeraj Parmar - Duty Manager el 5 abr. 2024
Hi Anna,Thank you for the perfect rating! We're thrilled you had a 5-star experience with us. We look forward to hosting you again soon. Best wishes !

8/10 Bueno

Donald James

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Neeraj Parmar - Duty Manager el 3 abr. 2024
Thank you for taking the time to leave us a review, Donald James! We're glad to see you had a positive experience with us. We hope to have the pleasure of hosting you again in the future and aim for that perfect 5-star experience on your next stay !

4/10 Mediocre

Janice

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
We booked a king size room with lake views, and upon check in were told we were being ‘upgraded’ to a premium room with two double beds 🙄 I requested the room I originally booked with a queen bed, and was then told their was ‘maintenance’ happening. The only other option was a room with a double bed and a single bed, so basically we had no choice but the room they gave us. No apology given, or discount, they just continued to act like this was an ‘upgrade’. Conditions were to be expected based on the price point. Older motel in need of renovations. Overall displeased with the experience and would not recommend to others.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nuttapong Chaiyawong (IQ) - Duty Manager el 27 mar. 2024
Dear Janice,I remember checking you in yesterday and understand your concerns regarding the room allocation. While we aimed to offer an 'upgrade,' it seems this did not meet your expectations for which I apologize.To make your stay more comfortable, we waived the parking fee as a gesture of goodwill. Additionally, I reached out via Expedia with an offer to change your room to King bed as one of the booking cancel but did not receive a reply.Your feedback is invaluable, and we will use it to improve our service. We hope to have the opportunity to better serve you in the future.

10/10 Excelente

NATHALIE

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing food! Bartender Neil was so sweet and helpful! Neeraj Parmar was the most wonderful guide and went beyond in his customer service. He gave me tips for what to see in the area and provided a truely exceptional customer service!! Thank you Neeraj!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Nuttapong Chaiyawong (IQ) - Duty Manager el 14 mar. 2024
Kia ora Nathalie,We're thrilled to learn that you savored our culinary offerings and experienced exceptional service from team members like Neil and Neeraj. Your commendations will be shared with them. We eagerly anticipate your return visit.Warm regards,

10/10 Excelente

Udara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The check in process is fast and smooth. The staff is really helpful and kind. The property is clean.
Se hospedó 3 noches en febrero de 2024
Respuesta de Neeraj el 2 mar. 2024
Kia Ora Udara,That's fantastic to hear that your check-in experience was fast and smooth, and that the staff was helpful and kind. Also pleased to hear that we met your expectations in regard to cleanliness standards as well. We are delighted to hear about your overall great experience and hereby looking forward to welcoming you back.RegardsNeeraj Parmar - Duty ManagerHoliday Inn Team

10/10 Excelente

RONALD

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff
Se hospedó 11 noches en febrero de 2024
Respuesta de Holiday Inn team el 2 mar. 2024
Dear Ronald, Thank you so much for your wonderful review and we're glad to hear you found our staff to be very friendly. We look forward to welcoming you back soon! Best regards, Neeraj Parmar - Duty Manager

10/10 Excelente

Matthew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The views from our room are perhaps the most beautiful and majestic in my stays in hotels around the USA and several other international destinations. Service was top notch and the staff was very friendly. Great stay.
Se hospedó 3 noches en febrero de 2024
Respuesta de Nuttapong Chaiyawong - Duty Manager el 29 feb. 2024
Dear Matthew,Thank you for sharing your fantastic experience with us! We're thrilled to learn that you found the views from your room to be the most beautiful and majestic among your hotel stays worldwide. Our team is delighted to hear that the service was top-notch, and we appreciate your kind words about our friendly staff. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another great stay.Best regards,

8/10 Bueno

zhimin, Mercer Island

Le gustó: Limpieza, estado de la propiedad e instalaciones
Average
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nuttapong Chaiyawong - Duty Manager el 16 feb. 2024
Dear zhimin,Thank you for choosing our hotel. We're pleased to hear you had an overall positive experience. Your feedback helps us improve.Best regards,

10/10 Excelente

CHIH CHENG

Viajó con su pareja
Le gustó: Servicios
Good
Se hospedó 4 noches en febrero de 2024
Respuesta de Nuttapong Chaiyawong - Duty Manager el 16 feb. 2024
Dear CHIH CHENG,Thank you for the positive feedback! We're delighted to hear that your experience was good. We appreciate your support and hope to welcome you back soon.Best regards,

10/10 Excelente

Seipepa

Se hospedó 3 noches en febrero de 2024
Respuesta de Nuttapong Chaiyawong - Duty Manager el 22 mar. 2024
Hi Seipepa,Thank you for the perfect rating! We're thrilled you had a 5-star experience with us. We look forward to hosting you again soon.Best wishes,

10/10 Excelente

Sriram

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great views of the lake. Loved the balcony views. No parking, have to pay additional, so that was the only downside.
Se hospedó 2 noches en enero de 2024
Respuesta de HIQ Team el 25 ene. 2024
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better. We will look forward to welcoming you again in the near future.

10/10 Excelente

Sara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was amazing having free breakfast and hot chocolate any time you wanted it. The staff was helpful and friendly. Our room was very clean and comfortable and we had a beautiful view of the Remarkables mountain range and water!
Se hospedó 3 noches en enero de 2024
Respuesta de Nuttapong Chaiyawong (IQ) - Duty Manager el 25 ene. 2024
Dear Sara,Thank you for the glowing review! We're thrilled you enjoyed the breakfast, hot chocolate, and the stunning view of the Remarkable. Our team is pleased to have made your stay comfortable. We look forward to your next visit.Best regards,

10/10 Excelente

Emma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing staff, very friendly and happy to help
Se hospedó 1 noche en enero de 2024
Respuesta de Nuttapong Chaiyawong(IQ) - Duty Manager el 25 ene. 2024
Dear Emma,Thank you for the wonderful feedback! We're delighted you had a great experience with our staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

8/10 Bueno

Liang-Cheng

Se hospedó 1 noche en enero de 2024
Respuesta de Nuttapong Chaiyawong(IQ) - Duty Manager el 25 ene. 2024
Dear Liang-Cheng,Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience. We value your input and hope to welcome you back in the future.

10/10 Excelente

Madhavi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Nuttapong Chaiyawong (IQ) - Duty Manager el 20 ene. 2024
Dear Madhavi,Thank you for taking the time to leave us a 5-star rating. We're thrilled to hear that you had a positive experience. We hope to welcome you back for another enjoyable stay.

10/10 Excelente

Mahomed

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de Nuttapong Chaiyawong (IQ) - Duty Manager el 17 ene. 2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a positive experience. We hope to welcome you back for another enjoyable stay.

10/10 Excelente

Nastaran

Viajó con su pareja
Le gustó: Servicios
Se hospedó 3 noches en enero de 2024
Respuesta de Nuttapong Chaiyawong (IQ) - Duty Manager el 15 ene. 2024
Dear Nastaran,Thank you for taking the time to leave us a 5-star review. We're thrilled to hear that you had a positive experience. We hope to welcome you back for another enjoyable stay.

8/10 Bueno

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Nuttapong Chaiyawong (IQ) - Duty Manager el 11 ene. 2024
Thank you for choosing us! We appreciate your feedback. If there's anything specific you feel we can improve, please let us know. We hope to welcome you back soon.

10/10 Excelente

Yogeeta

Se hospedó 1 noche en enero de 2024
Respuesta de Nuttapong Chaiyawong (IQ) - Duty Manager el 11 ene. 2024
Dear Yogeeta,Thank you for your glowing 5-star review! We're thrilled to hear you had a wonderful experience. Looking forward to hosting you again.Warm regards,

8/10 Bueno

Aleksandar, Hampton Park

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Nuttapong Chaiyawong (IQ) el 31 dic. 2023
Dear Aleksandar,Thank you for your 4-star rating. We appreciate your feedback. If there's anything specific you enjoyed about your stay or any suggestions you have for improvement, feel free to share.We hope to welcome you again soon!

10/10 Excelente

jayesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nuttapong Chaiyawong (IQ) el 31 dic. 2023
Dear Jayesh,Thank you for the 5-star rating! We appreciate your positive feedback.

2/10 Terrible

reza

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Such a dirty and old hotel experience
The hotel room was so old and dirty looking. Sink faucet in the bathroom was close to the wall of sink so made it so tough to wash hands without touching the wall of the sink. Very low pressure water. They also charge us 2% additional for credit card fees in addition to parking fee
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nuttapong Chaiyawong (IQ) el 29 dic. 2023
Dear Reza,We apologize for your experience. Your feedback is important. We'll address the concerns mentioned, and we appreciate your understanding. If your travels bring you back, we aim to offer an improved stay.

10/10 Excelente

Winnie

Se hospedó 7 noches en diciembre de 2023
Respuesta de Nuttapong Chaiyawong(IQ) el 25 dic. 2023
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

2/10 Terrible

yung kin

Se hospedó 3 noches en diciembre de 2023
Respuesta de Nuttapong Chaiyawong (IQ) el 29 dic. 2023
Dear Yung Kin,We appreciate your feedback regarding the noise during your stay. We apologize for any inconvenience caused. Your comments are valuable, and we are committed to improving this aspect. If you have any specific details or if there's anything else we can address, please share. We understand your concerns and would appreciate the opportunity to make it right for you. Thank you for your understanding.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 9 noches en diciembre de 2023
Respuesta de Nuttapong Chaiyawong(IQ) el 25 dic. 2023
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

8/10 Bueno

Toni-Lee

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The rooms
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nuttapong Chaiyawong(IQ) el 25 dic. 2023
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Old building feels like motel but like the location and has ample of parking and good breakfast
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nuttapong Chaiyawong(IQ) el 25 dic. 2023
We're pleased you enjoyed our convenient location, ample parking, and breakfast. Your feedback is valuable, and we hope to welcome you back for an even better experience.

8/10 Bueno

Madison

Se hospedó 3 noches en diciembre de 2023
Respuesta de Nuttapong Chaiyawong (IQ) Duty Manager el 4 ene. 2024
Thank you for the positive review! We're glad you enjoyed your stay. If you have any suggestions for improvement, feel free to share. Looking forward to welcoming you back!

10/10 Excelente

DILINI

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No onsite free parking.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Nuttapong Chaiyawong(IQ) el 25 dic. 2023
We appreciate your feedback. We look forward to welcoming you again

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A gem of a motel!
Great service, very well-appointed rooms, amazing views, restaurant onsite & fabulous location - just a short ride to town.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 22 nov. 2023
Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

10/10 Excelente

Laurence

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great view of the mountains and lake. Liked the sauna. Good breakfast. Convenient parking.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 22 nov. 2023
We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

2/10 Terrible

lewis

Viajó con su pareja
Door lock broken, sprung a $20 parking fee on us, told us buffet breakfast was $25 a head but didn’t mention prebooking required then wanted $32 a head!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 22 nov. 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations fully. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

8/10 Bueno

Priyesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice lake view rooms
Hotel with lake view is nice but there was no coffee in hotel which was a disappointment.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 22 nov. 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

10/10 Excelente

Heather

Viajó con su familia
Le gustó: Servicios
Lovely outlook.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 7 nov. 2023
Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.Warm Regards,

10/10 Excelente

Hiromasa

Se hospedó 2 noches en octubre de 2023
Respuesta de Holiday Inn Queenstown el 22 nov. 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.

10/10 Excelente

Natasha

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly helpful staff
Se hospedó 3 noches en octubre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 25 oct. 2023
We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

4/10 Mediocre

Christelle

Viajó con su pareja
No le gustó: Personal y atención
Upon arrival, we were advised that the card machine does not work for eftpos/debit payment and that we can only make our payment via paywave. This was annoying as it means we were forced to pay the surcharge. Rajesh, who was on the front desk then tried to charge bond separately as well which then meant we would have had another $15 surcharge taken from us. I then respectfully called him out and said " what are you doing, i am not making the payment twice" and he immediately knew that what he was doing was not okay. Rajesh then said we don't have to pay the bond and that is fine. We were happy with that, we also VERY CLEARLY advised that we will not be using the property carpark of $20 per night. Upon checkout we were charged for every night that we stayed saying we used the parking which we definitely did not. This is clearly just the workers trying to rip us off and it was very obvious from the start that this is whats happening. As soon as we said we didn't park there they were like :"oh oh oh and removed it acting stupid. I wonder how many foreigners are being ripped off here ! Its also pathetic that i called twice before check in to advise this was a very special occasion for us and that we would like to be suited in a room with a bit more privacy (the one with the balcony). we were promised that the staff would accommodate our request. Rajesh then told me there were no notes on my file for the room request which is untrue. Disgraceful customer service we won't be back !
Se hospedó 3 noches en octubre de 2023
Respuesta de HIQ Team el 25 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Queenstown. We'll talk to the staff about your issues and make sure they're aware that our service was not up to par in this case. We recognize that it is all about consistency, and while the majority of our guests compliment us on how well the crew looks after them, we are always reminded that we are only as good as the last guest we served.Once again, we apologize if you felt this situation could have been handled differently - we do hope that you enjoyed your time in Queenstown though.

10/10 Excelente

Jaskirat

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff and service was amazing, the view from the hotel was beautiful. Quiet place and convenient for traveling to places nearby.
Se hospedó 3 noches en octubre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 16 oct. 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. It is always a pleasure to receive such positive feedback & appreciate your comments regarding your stay as we always aim to deliver a great experience. Looking forward to welcoming you again in the near future.Warm regards,

10/10 Excelente

Sarah

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing staff
Se hospedó 3 noches en octubre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 10 oct. 2023
Dear Sarah, We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

8/10 Bueno

Kadirvel

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Excellent views of the mountains and water views. Some of the amenities like heating and fan in toilet weren’t working. Had a spot inside room next to bathroom some water leaked damage. Had some electrical tripping issue which was fixed after talking to reception. Room was very clean and was very good breakfast and hospitality. If the issues mentioned above were fixed then I would say this is 5 star. Still not a bad hotel as I absolutely loved the views and breakfast and cleanliness of the room
Se hospedó 3 noches en octubre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 10 oct. 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

6/10 Aceptable

Lorraine

Le gustó: Limpieza, estado de la propiedad e instalaciones
I was very frustrated with my communication with this hotel I did book through Expedia but for only two days. When I realized I needed to stay for four days I communicated that I need the same room. This didn’t happen but it was finally settled as I waited for room to be ready. I was not allowed to add on to booking, or cancel or assure that I would have the same room. This was 2-3 weeks before my arrival and I would have thought that they could have easily extended my stay for 4 days without complications. I disagree with the $200 charge to credit card too for a damage deposit. I will be hesitant ti book at IHG hotel again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 16 oct. 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. Booking extension is subject to availability in that specific room type, as we have variety of room types and configuration. Depending on hotel and third party website policies most hotel do take an incidental bond for any extra charges. We will use the feedback to make us better and provide improved service. Once again, we apologize if you felt this situation could have been handled differently - we do hope that you enjoyed your time in Queenstown though. Warm Regards,

6/10 Aceptable

Tracey

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en septiembre de 2023
Respuesta de HIQ Team el 29 sept. 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

10/10 Excelente

Pavanisha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall. It was good.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 18 sept. 2023
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. It is always a pleasure to receive such positive feedback & appreciate your comments regarding your stay as we always aim to deliver a great experience. Looking forward to welcoming you again in the near future.Warm regards,

10/10 Excelente

Gerald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 5 sept. 2023
Dear Gerald, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.Sincere Regards,

10/10 Excelente

Mele Tonga

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very excellent accommodation
Se hospedó 1 noche en agosto de 2023
Respuesta de Anshul Nagpal (Operations Manager) el 3 sept. 2023
Dear Mele Tonga, Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. It is always a pleasure to receive such positive feedback & appreciate your comments regarding your stay as we always aim to deliver a great experience. Looking forward to welcoming you again in the near future.Warm regards,

8/10 Bueno

jaydeep

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Should be include parking with it as lots of parking spaces available.
Se hospedó 3 noches en agosto de 2023
Respuesta de Holiday Inn Queenstown el 3 sept. 2023
Dear Jaydeep, Thank you for taking the time to share your feedback. Its great to read that you enjoyed overall stay and our prime location. I acknowledge your comments and apologise that there were aspects of parking that you were not happy with. We’ll strive to do better. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.