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Opiniones sobre Copthorne Hotel & Apartments Queenstown Lakeview

4 out of 5
Copthorne Hotel & Apartments Queenstown Lakeview
88 Frankton Road, Queenstown

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 351 de 1000 opiniones" "
Evaluación: 8 - Bueno. 431 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 151 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 51 de 1000 opiniones" "
Evaluación: 2 - Terrible. 16 de 1000 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2017

8/10 Bueno

Jeff

Le gustó: Limpieza, personal y atención
The veiws were nice
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Sharon

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Sadly it is very dated
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ella

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good place to stay. nice view
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Ravi

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Yaohua

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The stunning view from the balcony of the hotel room.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Robert

Se hospedó 2 noches en marzo de 2024

4/10 Mediocre

Kevin

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Badly damaged room, no views (Bushes in front) They mentioned Lakeview, if you need to jump up on a chair to see the lake then it shouldn't be Lakeview. The room has no air conditioning and very dated decor. We had a large gap in our wall with constant humming.
Se hospedó 2 noches en marzo de 2024

4/10 Mediocre

ross

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
The spa pool was the best part. Hotel was looking a bit tired
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Beverley

Viajó con su pareja
No le gustó: Personal y atención
Dominic on the front desk,was very unwelcoming, unhelpful and made us feel stressed trying to get information. The description was a short stroll to town….true if you were a mountain goat. When we asked him about buses he said they wouldn’t stop and we could get a taxi. Also told about the road works at the front and if the noise gets too bad come and get earplugs! Apart from that…lovely spacious room, comfortable bed and clean
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Gregory

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet room close to central Queenstown.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Robyn

Le gustó: Limpieza, personal y atención
Staff were great and rooms comfortable However the exterior of this hotel is dated and needs upgrade
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Shiraan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable accommodation and great beds. Staff were always helpful and very polite. Will be great once all the roadworks have been completed out the front - outside of Copthorne control of course. The weights in the gym facility were great. Treadmill and bike likely need servicing or updating as there was a bit of lag during use.
Se hospedó 4 noches en febrero de 2024

6/10 Aceptable

Robyn

Viajó con su pareja
Le gustó: Limpieza
Spacious 2 bedroomed apartment with a lovely view over the lake. Dated decor, limited and unimpressive food offerings. Housekeeping was usually good but one morning a bed was left unmade, the towels weren't attended to properly and a rubbish bin wasn't emptied - not a big issue really. Roadworks right outside the building were a nuisance but not the hotel's fault.
Se hospedó 4 noches en febrero de 2024

6/10 Aceptable

BOK HEE

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not clean
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Rob

Le gustó: Limpieza, comodidad de la habitación
Copthorne queenstown
The room description was misleading at first. We had a superior lake view room that you couldn’t see the lake from. We had to upgrade to get what I expected
Se hospedó 4 noches en enero de 2024

8/10 Bueno

Lorna

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good room, nice place. Lots of roadworks around the property but nothing they can do about that. Breakfast was alright
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Susan

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Helpful service
The service was great. The front desk was very helpful. The bathroom could have been updated slightly. There were some marks on the bathroom floor that appeared like they couldn’t be cleaned up.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Hyeonjoo

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Yang

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
We asked for a parking instruction map but denied, so we missed turning left at first attempt looking for car park and need to drive a long way to return back to hotel. Then scratched car chassis in acute u turn for parking at lower level.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

KEUM JIN

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
환상적인 뷰
너무 좋은 위치에 너무 좋은 시설 넝수 좋은 직원들이 있습니다 주차장 입구와 출구가 불편한 것은 아쉬운 점입니다
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Heather

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Was disappointed that the restaurant was closed for dinner. I was travelling with my 90 year old aunt, so ended up eating in the bar. The buffet breakfast was nothing special, it was a bit on the cool side when we went for breakfast at 9am. I would not recommend this place for food. The staff were lovely and friendly but hospitality was not one of their strengths. We likened it to Fawlty Towers. On the plus side, the room was lovely.

8/10 Bueno

Nagisa.

Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Ross

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Decent hotel, spoilt by noisy drain cover outside
Clean, comfortable room (especially bed), hotel is walkable to central Queenstown. However, in room 120 (furthest from reception on ground floor) we were next to entry/exit to car park which had a drain cover which clanked twice every time a vehicle went over it, all night! There was a surprising amount of traffic in and out and my wife hardly slept. Avoid rooms at this end of the corridor unless and until it's fixed.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Amir

Se hospedó 2 noches en enero de 2024

6/10 Aceptable

lynette

Se hospedó 10 noches en diciembre de 2023

10/10 Excelente

Vivienne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location, big rooms
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Zhaoli

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Do not stay in this hotel! I booked so quickly for our NZ vacation without further investigating the reviews. Now I agree with the low ratings of this hotel - all are genuine, confirming my experience. These are the reasons you should never book and stay in this place. 1. False advertising: it is NOT a 4-star place; no air conditioning exists. They use windows to ventilate the hotel. The room smelled mildew, and my kids and husband sneezed all night. 2. It is not a lake-view hotel. The picture of the hotel makes it look like it is right next to the beautiful lake from the balcony. It is FALSE marketing. It is next to the busiest street in Queenstown, with the bus stop right in front of the hotel. 3. The hotel room is filthy, and amenities are old and broken: The carpet looked like it had not been vacuumed for months. Truly disgusting. The bedsheets were not changed, which made me feel itchy the whole night, that I could not sleep. The bathroom sink was yellowish, and the shelf in the shower was broken. The TV SET was not working correctly. On the balcony, there was a bunch of hair under the chair. 4. Noisy rooms and no one can sleep: all the rooms were designed to face the main road. So you can imagine the traffic noise on Frankton Road. They do not bother installing any A/C in the rooms. So, to get fresh air, we relied on opening the windows in the room. All traffic noise is so loud, and it is impossible to sleep from 9 pm until 7 am. 5. Badly designed carpark entrance- the
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Cheryl

Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Dzu

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
When first got into the room, we noticed streaks of feces still present in the toilet bowl. It appeared that the janitor didnot clean the toilet .
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Elizabeth

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
I don’t have any mobility problems but I realised that if you arrived by car and approached the hotel from the car park, which is below the building, you would not be able to get into the hotel, as there is no lift. Even for an able bodied person managing a suitcase up stairs and then down to reception was a nuisance. Quite impossible in a wheelchair.
The rooms. Each had a small balcony with those on the first floor and above having a great view of the mountains.9
The reception area from the street
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Hisham

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Priyanka

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel; excellent service.
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Kelly Jane

Viajó con su familia
Le gustó: Servicios
Nice location , shame restaurant not open for evening meals only breakfast .bar closes at 9 strange as many people came in for a drink after being out
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Maria

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Thierry, Thornlands

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful view, central spot of Queenstown. However, the current road work make it hard and confusing to access. The parking is very hard to find and better signage should be be consider. Breakfast buffet was “ok” and hotel restaurant menu is limited.
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

T

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención
Disappointing and dated
The vibes of an old ski lodge. Restaurant was shut after breakfast and the bar shuts around 9 or so. You have to book use of the hot tub but they don’t give you any information about the process, need to pick up a card from reception and drop it off when your are in a towel. Dated decor although the views from the hotel are amazing.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

King Shui

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
值得推薦
環境清靜，房間整潔，服務態度很好，巴士可以到達，早餐豐富。離市中心不遠，走路大約10多分鐘。
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Lynne

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved the views of the lake and surrounding mountains.
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spacious great views close to town.
Se hospedó 3 noches en noviembre de 2023

4/10 Mediocre

Byeong Woo

Se hospedó 3 noches en noviembre de 2023
Respuesta de HM el 21 nov. 2023
We appreciate your feedback.Kind regardsHotel Management

8/10 Bueno

Minako

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de HM el 21 nov. 2023
Thank you for your feedback.Kind regardsHotel Management

8/10 Bueno

CHINTAN RAMANBHAI

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall satisfactory. Nothing too much to hype given the season I visited
Se hospedó 2 noches en noviembre de 2023

4/10 Mediocre

Tanja

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Our superior lake view room was right on street level with traffic and ongoing construction noise. The room and bathroom furniture is dated and looks worn, there was a chair missing on the terrace and due to that and the ongoing noise we weren’t able to enjoy the view at all. When I complained about the view and noise I was asked to pay $40 extra for a higher floor which I declined. Overall we weren’t satisfied with anything the hotel offered and the rating and description were misleading. I will not stay here again.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Wayne

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Close proximity to conference at the millennium and town.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Susan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms were clean and extremely comfortable beds. There front desk staff were exceptional and went above and beyond with any query. The access to the car pack was tricky and reception area and halls were very dated …imagine ‘The Shining’
Se hospedó 3 noches en octubre de 2023

4/10 Mediocre

Wing Lam

Se hospedó 2 noches en octubre de 2023
Respuesta de HM el 21 nov. 2023
We appreciate your feedback.Kind regardsHotel Management