Thank you very much for your kind review and for choosing Six Flags Great Escape Lodge for your trip. We are pleased to know you enjoyed your stay, and we would be delighted to welcome you back with us again soon.

First and foremost, we want to sincerely apologize for this. We always strive to provide the best service to our guests, and on this occasion, we did not exceed your expectation.

Buenos días Jenifer, Gracias por sus comentarios y lamentamos que su habitación no estuviera lista cuando llegó. Soy el supervisor que habló con usted, también soy hispano, así que le aseguro que esto no estaba relacionado con la raza. Pido disculpas por su experiencia, la noche que se registró su esposo dijo que esperó horas y es por eso que quería ofrecerle una estadía de regreso. Después de la revisión, vi que esperó una hora y le dieron 50.00 en cupones de comida, así como fichas de arcade para ayudarlo a pasar el tiempo mientras esperaba su habitación. Los otros huéspedes que vio registrarse también tuvieron que esperar a sus habitaciones, por lo que fueron llamados para recoger sus llaves. Le aseguro que esto no tiene nada que ver con la forma en que reservó, Expedia es uno de nuestros mayores agentes de reservas y, a pesar de todo, tratamos a todos los huéspedes por igual. Queremos que tenga una visita increíble cuando venga a nuestro resort y nos decepciona saber de su experiencia. Pasaremos esto al equipo correspondiente para que lo revise.

Thank you for coming to visit us! See you again soon!

Thank you for coming to visit us! See you again soon!

We are very glad you stayed with us! We hope you visit again soon!

Thank you for staying with us and for providing us with feedback. We hope you visit us again soon!

Gracias por su respuesta! Nos alegra que nos visitara. Lamentamos su mala experiencia con nuestras habitaciones. Actualmente estamos renovando nuestras habitaciones para nuestros huéspedes. Esperamos que nos vuelva a intentar en el futuro para experimentarlos.

We appreciate your positive feedback about your experience. We take pride in serving our guests and hope to see you again soon!

Thank you for coming to visit us! See you again soon!

Thank you very much for your kind review and for choosing Six Flags Great Escape Lodge for your trip. We are pleased to know you enjoyed your stay, and we would be delighted to welcome you back with us again soon.

Thank you for sharing! We cannot wait to welcome you back again soon!

Thank you for sharing! We cannot wait to welcome you back again soon!

Thank you for coming to visit us! See you again soon!

Thank you for your kind words! We're delighted to hear that you had a great stay and that there was plenty to keep your kids entertained. We hope to welcome you back again soon for another wonderful experience!

We're sincerely sorry to hear about your disappointing experience during your recent stay. It's certainly not the impression we want to leave our guests with. We apologize for any inconvenience caused by the unexpected closure of the water park. The park was temporarily closed for necessary maintenance because a transformer that serves the water park was being replaced. We understand how frustrating this situation must have been, especially after driving for three hours. Your feedback about the accommodations and complementary breakfast is valuable to us, and we'll use it to improve our services and facilities. Please know that we take guest satisfaction seriously, and we're committed to addressing these concerns to ensure a better experience for future guests. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly.

Thank you for coming to visit us! See you again soon!

Thank you for sharing your experience with us! We're glad to hear that you enjoyed the shopping, dining, and arcade during your stay. We apologize for any inconvenience caused by the water temperature at the water park and the issues in your room. Your feedback is valuable to us, and we will address these concerns to ensure a better experience for future guests. We hope to welcome you back again soon for another enjoyable visit!

Thank you for taking the time to share your feedback with us. We're glad to hear that your children had a fun time during your visit.I apologize for the inconvenience you experienced with our front desk responsiveness and the lack of washcloths and towels provided promptly. Your comments have been shared with our team for further review and improvement. We strive to ensure that all guests receive timely and helpful assistance, and we regret that we fell short of your expectations in this regard.Regarding your concerns about cleanliness, please rest assured that we cleanliness very seriously. Your observations have been shared with our housekeeping team to address the issues you mentioned promptly and ensure a more enjoyable experience for our future guests.We appreciate your understanding and patience, and we're delighted that these issues didn't overshadow your overall positive experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Thank you very much for your review and for choosing Six Flags Great Escape Lodge. We are glad to know you enjoyed your stay overall; however, sorry that some areas left you slightly underwhelmed. We will pass this along to our resort team for future consideration.

Thank you for bringing your recent experience to our attention. We sincerely apologize for the dissatisfaction you encountered during your stay with us. Your feedback is invaluable to us as we continuously strive to improve our services.We regret that your room was not cleaned to our usual standards and that you found items on the floor, as well as the remote under the nightstand. This is not indicative of the level of cleanliness we aim to maintain, and we are addressing this issue with our housekeeping team to ensure it does not happen again.Furthermore, we apologize for the disturbance caused by the noise from the adjacent room. We understand how important a peaceful environment is for our guests, and we will take steps to minimize such disruptions in the future.Regarding the presence of law enforcement, we want to assure you that the safety and security of our guests are of utmost importance to us. While we cannot control external factors, we always prioritize maintaining a secure environment within our premises.We truly regret that we fell short of meeting your expectations and that you do not intend to stay with us again. Please know that we take your concerns seriously, and we are committed to regaining your trust.

We appreciate your positive feedback about your experience. We take pride in serving our guests and hope to see you again soon!

Thank you for coming to visit us! See you again soon!

Thank you very much for your review and for choosing Six Flags Great Escape Lodge. We are glad to know you enjoyed your stay overall; however, sorry that some areas left you slightly underwhelmed. We will pass this along to our resort team for future consideration.

Receiving your comment is our daily motivation to give true service from the heart. Here at Six Flags Great Escape Lodge, we strive to maintain a high quality/one-of-a-kind experience. We deeply thank you for taking a moment of your precious time to write and rate us.

We are honored that your time with us was up to your expectations. Thank you so much for highlighting all the incredible details that our hotel holds; guests like you are the main reason why we are always innovating and creating new experiences for our visitors. Thanks for taking appreciation to our staff who are constantly working on the well-being of all of you.

Thank you very much for your review and for choosing Six Flags Great Escape Lodge. We are glad to know you enjoyed your stay overall; however, sorry that some areas left you slightly underwhelmed. We will pass this along to our resort team for future consideration.

We appreciate your positive feedback about your experience. We take pride in serving our guests and hope to see you again soon!

Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon!

Thank you for coming to visit us! See you again soon!

We would like to hear more details regarding your visit, please reach out to vipsupport@sixflags.com and our guest support team is here to help!

Thank you for sharing! We cannot wait to welcome you back again soon!

Thank you for choosing to stay at our Lodge. We sincerely regret that our team failed to execute a flawless experience for you and we didn’t get the opportunity to discuss your experiences prior to your departure so that we could have helped to recover your trip experience. Your feedback will be shared with our management team so they can make improvements for future guest experiences. Thank you for taking the time to share your experience.

We appreciate your positive feedback about your experience. We take pride in serving our guests and hope to see you again soon!

We are glad to hear you enjoyed your visit! We look forward to seeing you again soon!

Thank you very much for your kind review and for choosing Six Flags Great Escape Lodge for your trip. We are pleased to know you enjoyed your stay, and we would be delighted to welcome you back with us again soon.

Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

We are glad to hear you enjoyed your visit! We look forward to seeing you again soon!

Thank you for sharing! We cannot wait to welcome you back again soon!

We are pleased to know you enjoyed your stay, and we would be delighted to welcome you back with us again soon.

Thank you very much for your review and for choosing Six Flags Great Escape Lodge. We are glad to know you enjoyed your stay overall; however, sorry that some areas left you slightly underwhelmed. We will pass this along to our resort team for future consideration.

Thank you for coming to visit us! See you again soon!

Thank you very much for your review and for choosing Six Flags Great Escape Lodge. We are glad to know you enjoyed your stay overall; however, sorry that some areas left you slightly underwhelmed. We will pass this along to our resort team for future consideration.

We appreciate your positive feedback about your experience. We take pride in serving our guests and hope to see you again soon!

Thank you for sharing! We cannot wait to welcome you back again soon!

We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to learn more about your concerns to address them effectively.