Estimado Jorge Eduardo, En primer lugar, le queremos dar las gracias por habernos preferido su destino vacacional. Nos complace saber que haya disfrutado de su experiencia The Reserve, y de nuestras playa y piscina, en cual contamos con áreas exclusivos para los huéspedes The Reserve. Esperamos poder darle la bienvenida pronto de nuevo. Saludos cordiales

Dear Joel, Thank you very much for your high rating and support. We are looking forward to welcoming you back soon. Kind regards

Querido Huésped, En primer lugar, le queremos dar las gracias por habernos preferido su destino vacacional. Nos complace saber que haya disfrutado de sus vacaciones. Sin embargo, notar que nuestro equipo no haya resuelto su petición a su satisfacción, nos entristece y por cual nos queremos disculpar. Tenga seguro que estaremos compartiendo sus palabras con ellos para su mejora. Esperamos poder darle la bienvenida pronto de nuevo. Saludos cordiales,

Dear Guest, Thank you very much for your five star rating. We hope you spent an amazing time at our resort and are looking forward to welcome you back soon. Kind regards

Dear Guest, Thanks for your high rating. We are glad to know you had a great time at The Reserve Paradisus Punta Cana. We look forward to welcome you back. Warm Regards, Hotel Management

Estimado Huésped, Gracias por sus comentarios. Nos alegra saber que, en general, ha disfrutado su experiencia en nuestro hotel. Sin embargo, nos disculpamos por los inconvenientes que ha encontrado en su habitación. Le aseguro que compartiré sus comentarios con los departamentos encargados para asegurarnos el mantenimiento y el cuidado de nuestras habitaciones. Gracias por ser parte de nuestra familia. Estaremos esperando su regreso en The Reserve Paradisus Punta Cana. Cordiales Saludos, Hotel Management

Estimada Jenny, Antes de todo, permítame extenderle mi agradecimiento por el tiempo precioso que ha dedicado para compartir sus comentarios con nosotros. Nos alegra saber que ha disfrutado su estadía en The Reserve Paradisus Punta Cana. Sin embargo, nos excusamos sinceramente si nuestro team no ha sabido solucionar los inconvenientes que ha encontrado con los teléfonos en modo rápido y eficaz. Le aseguro que discutiremos sus comentarios con nuestro staff, para asegurarnos una rápida respuesta a las exigencias de nuestros huéspedes. Reiteramos nuestras excusas. Esperamos regrese a visitarnos en un futuro no muy lejano. Cordiales Saludos, Hotel Management

Estimada Cath, Gracias por sus hermosas palabras. Es un honor saber que ha disfrutado plenamente su estadía y que ha recibido un servicio excepcional y personalizado durante sus vacaciones. Le damos las gracias por ser parte de nuestra familia. Esperamos poderle recibir nuevamente en un futuro no muy lejano. Cordiales Saludos, Hotel Management

Estimado Huésped, Es un gran placer saber que ha transcurrido un período fenomenal en nuestro hotel y que ha apreciado sinceramente nuestras instalaciones, habitaciones y servicios. Gracias mil por sus hermosas palabras. Esperamos poderle recibir nueva vez en The Reserve Paradisus Punta Cana. Cordiales Saludos, Hotel Management

Estimado José Luis, Le damos las gracias por su gentil consideración de nuestro resort. Es un enorme placer saber que ha transcurrido un periodo de vacaciones estupendo en The Reserve Paradisus Punta Cana. Estaremos esperando su regreso en un futuro no muy lejano. Cordiales Saludos, Hotel Management

Estimado Alfonso, Permítame extenderle mi agradecimiento por sus gentiles palabras y sincera consideración de nuestro hotel. Nos alegra saber que usted y su familia han podido relajarse y disfrutar plenamente de su periodo de vacaciones. Por otra parte, le agradezco sus comentarios acerca del restaurante mexicano. Lamento sinceramente que no haya apreciado la calidad de nuestro menú y deseo asegurarle que discutiré sus sugerencias con el departamento de Alimentos y Bebidas. Esperamos poderle dar la bienvenida nueva vez a The Reserve Paradisus Punta Cana. Les estaremos esperando. Cordiales Saludos, Hotel Management

Dear Guest, We thank you for the high rating you dedicated our hotel. It is a pleasure to know you had such a wonderful vacation time at The Reserve Paradisus Punta Cana. Hopefully, we will be welcoming you again in the near future. Warm Regards, Hotel Management

Estimado González, Deseo agradecerle por sus gentiles comentarios y consideración de nuestro hotel. Gracias por habernos escogido como su destino vacacional en una segunda ocasión. Le doy las gracias, asimismo, por compartir con nosotros sus sugerencias acerca de nuestros servicios actuales. Le aseguro que compartiré sus comentarios con nuestra gerencia. Esperamos poderles recibir nueva vez para poder así brindarle el servicio excepcional que usted merece. Cordiales Saludos, Dariel Gómez Community Manager

Estimado Manuel, Antes de todo, permítame agradecerle por sus gentiles palabras y por el tiempo precioso que ha dedicado para compartirlas con nosotros. Nos llena de satisfacción saber que ha disfrutado plenamente su estadía en The Reserve Paradisus Punta Cana. A tal propósito, le agradecemos por su consideración de nuestra infraestructura, ubicación, habitaciones, comida, bebidas, animación y el trato amable recibido de nuestro personal. Aprovecho la oportunidad para excusarme por las algas en la playa. Procedemos con la limpieza diaria de nuestra playa, sin embargo, la cantidad de algas es debida a un fenómeno natural que está actualmente afectando las costas de la República Dominicana y otras islas del caribe. Gracias por su recomendación de nuestro hotel. Esperamos poderle dar la bienvenida nueva vez en un futuro no muy lejano. Cordiales Saludos, Hotel Management

Apreciado Huesped, Es para mí una gran satisfacción saber que como equipo hemos sido capaces de ofrecerle una estancia memorable. Aprecio mucho el tiempo que ha dedicado en reconocer la labor realizada por nuestros colaboradores, con quienes compartiré sus amables palabras. Gracias de verdad por el tiempo dedicado a compartir su experiencia con nosotros y futuros viajeros. Será para nosotros un verdadero honor recibirle nuevamente en un futuro cercano a esta, su casa en el Caribe, The Reserve at Paradisus Punta Cana Resort. Cordialmente, Adrián Alonso Hotel Manager The Reserve at Paradisus Punta Cana

Apreciado Huesped, Gracias por su lealtad en nuestra cadena y por el tiempo dedicado a compartir su reciente experiencia en nuestro The Reserve at Paradisus Punta Cana Resort. Me alegra saber que ha disfrutado de nuestros servicios Una vez más, gracias por sus valiosos comentarios; será un honor recibirle nuevamente en un futuro en esta, su casa en el Caribe, The Reserve at Paradisus Punta Cana Resort. Saludos cordiales, Adrián Alonso Hotel Manager

Estimada Leticia Mariela, Reciba un soleado saludo desde The Reserve at Paradisus Punta Cana! gracias por habernos elegido como su destino de vacaciones! Agradecemos grandemente sus comentarios y sobre todo su sinceridad en dejarnos saber acerca de nuestras áreas de oportunidad, puede usted estar segura de que nuestro departamento de Alimentos & Bebidas superará sus expectativas para su próxima visita. Quedamos a su completa disposición y con ansias de volverla a recibir en The Reserve at Paradisus Punta Cana!. Sinceramente, Eduardo Perera General Manager

Dear Anna, First and foremost, we would like to thank you for the continuous preference for our The Reserve at Paradisus Punta Cana as a vacation destination, and as a frequent guest for taking the time to share your comments regarding your visit to our hotel. It is only through our guest's valued comments and feedback that we can identify our shortcomings, make amends, and prevent the occurrence of similar situations. Since our goal is to always strive for service excellence, we trust this relationship with our guests, and their comments will help us achieve it in no time. Permit us to express our most sincere apologies for the situations encountered during your stay. We are very concerned to hear about your disappointment and the disconcerting experience that you faced. We regret to hear the impressions you received from the staff. It should be noted that the granting of tips by guests is not imposed by the hotel and in no way affects the quality of service provided by our staff. Our hotel is passionate about the satisfaction of our guests and we understand that their needs must be met on equal terms. Please be assured that such behaviors, in no way correspond to the vocation of service that characterizes us. Regarding the gastronomic offer, we are somewhat surprised because our Food and Beverage Directors along with our Executive Chef are concerned about providing a culinary experience that can meet the expectations of our diverse clientele who visit us, offering a wide variety of a la carte restaurants and buffets also national and international drinks, however, rest assured that we have shared your comments with our food and beverage managers so that they can take the necessary measures. We regret to notice that you get sick during your stay and we hope you are fully recovered to date. Sometimes the change in climate and gastronomy can interfere with our state of health. We need to highlight that the safety of our guests is our priority. We are certified by Cristal America and we follow strict hygiene procedures in the management and preparation of food and beverages. We are certain that regaining your trust is a task rather challenging; however, we believe The Reserve at Paradisus Punta Cana is a resort up to the task. We hope to have a new chance to welcome you and create the best memories in Punta Cana. Kind regards

Dear Tracy, Firstly, we appreciate your preference in selecting our property for your days of enjoyment. The Reserve at Paradisus Palma Real is committed to going above and beyond guests' expectations by offering optimal service in a tropical environment surrounded by gardens and vegetation, with the highest culinary selection with activities for the whole family and many places to discover. Your rating makes us feel fulfilled as it confirms that we have achieved our goal of achieving your highest satisfaction. We look forward to welcoming you again for more memorable moments. Kind Regards, Guest Service Center Management.

Estimated Luciano, First and foremost, we want to thank you for choosing our brand as the destination for your recent vacations. Meliá Hotels & Resorts is distinguished by its authentic Spanish hospitality style combined with a deep-rooted passion for service. Consequently, this means that we offer our guests a unique wellness experience. For this reason, realizing that certain areas have negatively affected your current impression has saddened us, and for this, we would like to apologize. We regret your dissatisfaction regarding the change of hotel due to the renovations we are carrying out in our Paradisus Punta Cana to offer an even more attractive product. As soon as we received your feedback, we requested a report to the hotel to learn the details of this situation and the measures taken. According to the report provided, your reservation was confirmed to stay with the "Roulette Room" promotion which allows our guests to receive a "Paradisus Junior Suite" category room at Paradisus. This promotion is an offer that allows our guests to benefit from a preferential rate to stay in a "standard" category room at our hotel. With respect to The Reserve attribute, after carefully reviewing our records, we have confirmed that you were accommodated under the corresponding benefits of our The Reserve concept. Mr. Luciano once more receives our most sincere apologies. Our honest desire is to have the chance to regain your trust in our brand and to show you that the occurrences from your recent stay are not representative of the high-quality service that we are accustomed to providing in our properties. Warmest Regards, Guest Service Center Management.

Dear Alexander, First, we would like to thank you for choosing us as your vacation destination. We are glad to know that you overall enjoyed your stay, the facilities, and the service received. However, we are concerned about your shared observation, as our team strives to resolve our guests' requests as quickly as possible. Please be assured that we have shared your review with the appropriate departments for continuous improvement to avoid similar situations in the future. We hope to get the chance to welcome you back on a future occasion, so you can witness our improvements. Kind regards

Dear Georgina, Thank you very much for choosing us as your vacation destination. We hope that you overall enjoyed your stay. Our company believes that every aspect that is part of the service offered by a hotel adds value to the overall experience we provide to our customers. We regret that the Food and Beverage service, during your stay, did not cause the impact we desired; our gastronomic offer has been designed seeking to guarantee your satisfaction and not having achieved it, motivates us to analyze it and implement corrective measures to ensure that our future customers do not experience it. It would be a pleasure for us to welcome you back soon, so you can experience our improvements. Kind regards

Dear Yasmin, We would like to thank you for choosing us as your vacation destination to Punta Cana. Paradisus’ focus is to surprise, delight, and satisfy every occasion and traveler - creating unforgettable experiences through impeccable service is the aim we strive to achieve. For this reason, to realize that certain areas have negatively affected your current impression has saddened us, and for which we would like to apologize. The best way to verify if the rendered services were well accepted by our guests, is through their honest insight, providing more detailed information regarding the opportunity areas presented during their stay. We appreciate the time invested to share with us your thoughts and the details that might have affected your visit; remain confident they have been shared with our operational team for their review and to implement corrective measures where necessary. However, thank you for letting us know about the positive aspects enjoyed during your stay. On behalf of our team, we thank you once again and hope to welcome you very soon, and we guarantee that your feedback has been taken into consideration. Kind regards,

Dear Guest, Thank you very much for sharing your wonderful experience with us. We are amazed to know that you overall enjoyed your stay, and the daily activities, like the Yoga, and painting classes with Happy Boy. On the other side, we appreciate your observation regarding the food, which we will share with our F&B department. We are looking forward to welcoming you back soon. Kind regards,

Querido Huésped, Gracias por compartir parte de su experiencia con nosotros, lamentamos que sus expectativas no hayan sido cubiertas, así mismo lamentamos no tener más detalles de las áreas que usted siente debemos mejorar, hubiésemos esperado una reseña más substancial. Esperamos tener una segunda oportunidad de recibirlo y así ofrecerle las vacaciones memorables que usted se merece. Saludos cordiales,

Dear Guest, Thank you very much for choosing our property as your vacation destination and recommend it. We are glad to note that you had a great time at our resort, enjoying the culinary offer and the excellent service received from our team. It will be a pleasure for us to share your compliment with Alvaro. Thanks to you for visiting us and we are looking forward to welcoming you back soon. Kind regards

Dear Guest, Thank you very much for sharing your experience with us. We are glad to note that you enjoyed your stay and the excellent service received from our team, especially from Pelegrin, Gustavo, and Francier. We are looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you very much for sharing your impressions with us. We are glad to notice that you enjoyed your stay and the Dominican hospitality. We are looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you very much for your five- star rating and support. We are looking forward to your next visit. Kind regards

Dear Máncora, Thank you very much for choosing us as a destination for your getaway. We love to know that you had a nice experience at our resort and enjoyed the received service. On the other side, we appreciate your shared observations, which we'll pass on to the corresponding departments for their handling. It would be a pleasure for us to welcome you back soon. Kind regards,

Dear Elsa, It was an honor to host you in such an important moment, and it is a joy to all of us to know that we could exceed your expectations. We're looking forward to welcoming you back soon. Kind regards,

Dear Guest, Thank you for honest feedback. We regret that we´re not able meet your expectations and hope that you give us another chance to convenice you from the contrary. Sincerely,

Dear Stela, Thank you for your honest feedback. Our objective is to provide all our unforgettable vacations. However, we lament that we were not able to meet your expectations and didn´t reach our aim. Regarding our A la Carte Restaurants and the Dinner Reservations System, we offer our sincerest apologies if any misimpression was made. Please note that the movements in the gastronomical concepts were planned to enhance and focus the night activities in the lobby area; this move facilitates the ease of access and participation of our valued guests in the diverse nightly activities after dinner, promoting integration and offering rich experiences. On the other sid, we´re glad that you enjoyed the received service and you can be sure that we´ll let Launer Jean know about your comment. Hopefully, we get the chance to welcome you back and to mitigate your first impression. Warm regards,