6/10 Aceptable
Lina, Rockwall
Viajó con su pareja
19 dic. 2025
Le gustó: Estado de la propiedad e instalaciones
We had the 2 story beachfront suite, but there was a large balcony with a pool underneath us that extended really far out. So you can look down and see everything. People would come out there and smoke, a lot. That made it impossible for us to enjoy our own outdoor space. Room itself needs a lot of noise protection. We could hear every footstep, every conversation, and every noise from the hotel staff outside our door. The resort itself was well cared for, but staff was not friendly at all. There were a few exceptions, but most would t even say hi or smile. Excellence club pool needs some serious cleaning. There was debris and bird poop floating around every day. Overall, for how much the resort costs, it definitely does not live up to a supposed 5 star rating. Food was mediocre at best. “Club” service was very lacking in service. This is my 4th time coming to DR and this was the most expensive resort I’ve stayed at, but it was the worst experience I’ve had.
Lina
Se hospedó 6 noches en diciembre de 2025
