We think Roger was a good guest, however, we completely disagree with some of his comments, this property is very close to the beach so insects can be expected, especially during this season, there is always spray available in the house, however, we are not sure if Roger was aware of that. Regarding the AC, most short-term rentals experience ups and downs with the electricity, and that can affect home appliances, they are not often, but they can happen, that is why we have a ground team that takes care of the issues if they present, and our response time is usually less than 30 minutes. We always provide two sets of towels per guest, home towels and beach/pool towels, so if a set of towels is missing, all the guests need to do is let us know so we can solve the issue immediately, and the same with everything else. Finally regarding the smell, please note the water in the area is rich in minerals, especially sulfur, and sometimes even clean water can smell a bit funny, but is completely safe for dishwashing and cooking, although bottled or filtered water would be recommended for drinking. So this is the reality of most short-term rentals in Punta Cana, beautiful properties, with character, close to the beach, etc. but they are not five-star hotels and will never be, and some guests really like that and some don’t, like Roger.

Dave, thank you for your review! I am sorry your experience was not the best in our place. I don't need to dispute your review because your opinion it's important to us. Please check below our opinion too: 1- My contact information is at your disposal in our Host profile. Me and my team make sure to provide our guests the information needed for a smooth check-in and my greeter was always a phone call away to attend your needs. I'm not sure how it was difficult to communicate with us. 2- Since the beginning we informed you about our payment methods, you accept it and decided to confirm your reservation. As you saw, it was safe for you because we always follow VRBO rules. 3- We explained to our guests, some photos of the condo in the photo gallery were made by a professional photographer with a professional camera: illumination and color tones may be slightly different from the real ones. 4- That information is not related to our property, in our listing and with our guest we are not able to inform about other buildings or properties. We know this is uncomfortable for our guests, so we ask security to prevent this type of situations in the building where our property is located. 5- Can you please explain this point more? 6- Thank you for informed my team about this issue, we appreciate you communicate with us to give us the opportunity to find a solution and fixed them during your stay. After your check-out, we programmed a deep inspection with our technician to guarantee AC will be working for the next reservations. 7- Please remember your reservation from the beginning was for 7 nights. I know you want to share your opinion, but please make sure to share an accurate information. 8- The electricity is charged according your consumption, we took pictures at meter readings during check-in and check-out with you. You were clear all time about that, the bill just proved the ACs were working. They reheated for the use but were working. We gave you a discount to avoid you spend more in your budget, but please note we do not have any profit for electricity payment. The money you did not pay us, we need to pay from our pockets to Electricity company. 9- Please note we worked in the pipes in our building to avoid this bad odor, but that smell was not coming from our building. As you said, we don't own the building. This is a small family business and we do not have unlimited resources. Each discount we give you comes out of our pocket. We wanted to help you enjoy your trip to Punta Cana, we will love to see you again in our property so you can see all changes and improvements we did to offer a better experience to our guests.

Robert, thank you for your review! So good you enjoyed our staff and our easy communication to give you the best hospitality service during your stay. Please note every three months we remodel our place. Ocean breeze is amazing for our guests health and at the same time destroys the property easily. Based on your comments, we start some repairs before the three months to guarantee our guests will find an updated place and enjoy the beauty of our property. We appreciate your suggestions and we will love you give our property a second chance to know the changes and improvements we did. Hope to see you again in the future!

Art, It's great to hear that you enjoyed your stay at the VRBO property and found it to be wonderful with an amazing location. It's also fantastic to hear that you had excellent communication with our team. We appreciate your positive feedback and would love to have you back as a guest in the future!

Dear Nashid! We were very happy to host you! Thank you for choosing our property and services, - transportation and excursions! We will be happy to host you again! Always yours, Vasiliy, Everything Punta Cana - The Best oceanview apartments and private villas in Punta Cana.

Dear Elizabeth! Thank you for your review! It was a pleasure to host you. Hope to see you soon in Punta Cana!

Daer Beverly! Thank you for your so warm words. We always do our best for our lovely guests. Your review is what makes us happy. Hope to see you again in Punta Cana. We will organize the best excursions for you. We already have some new.

Dear Melissa! Thank you for finding time to leave a review. It was a pleasure to hosting you here, in Punta Cana. We strive to ensure that guests stay in our apartments exceeded their expectations. I hope that you will visit us again and be able to rest better than last time.