This guest did have a couple minor things that were not perfect and if you knew hard this team strives for perfection - you would understand how upset I am that we fell short. I personally text/ email every guest to be sure there isn't anything that needs improvement the morning after arrival, and did not hear about this imperfection until shortly before the group left . The maid had not cleaned the crumbs out from the toaster oven and also did not thoroughly clean the coffee maker. I am 100% sure that problem would have been fixed immediately if I was informed.

Thanks William, we are fortunate to have the right ingredients for a fabulous time. great location just off the beach, chef available, 20 + outstanding restaurants within easy walking distance, five bedrooms - all with attached private baths, 3 very large furnished balconies, full staff of Villa manager, repair crew available, chef, cleaning staff and driving team to help you enjoy your vacation I work with the team and you from the moment you book to give you a wonderful can't wait to come back vacation.

2. Electricity is NOT buried in the fine print. It is in the listing. It is in the rental contract, and it is also in the acceptance letter. ALL the big Villas like ours charge for electricity in this area because there is too much of a disparity between the usage of electricity between various VRBO groups (size of group< time of year, air conditioning temperature desired).

I care about my guests vacations. I want everyone to have a really good time. So I am personally involved from the time you book to the time you depart. I work with our Villa manager, cleaning staff , driver team to help every group have the best vacation possible. I needed to help this group because they were arriving from both the Punta Cana airport as well as the Santo Domingo airport which is 3 hours away. Driving in the Dominican Republic can be very dangerous because local drivers especially motor cyclist pass both on the right and on the left even if you are turning. YOU NEED TO BE VERY CAREFUL WHEN TURNING.

I believe that it is the responsibility of the host/hostess to help the guests to have a wonderful time. Doesn't matter if the guest is my best friend or someone I never met. That's why I wrote the 50 page hospitality booklet.The house, location, beach and amenities certainly help as does the team of property manager, driver, chef, cleaning staff all work together as a team to create this vacation.

We maintain a crew that consists of a Villa manager- Greg , a repair staff headed up by Marcos , A cleaning team headed up by Estafany, a driving team headed up by Cesar and an excursion office which is conveniently located 75 yards from the house. We do that so that we can maintain really high standrads for keeping everything well maintained and fixing anything that needs to be fixed asap. I am the owner and I am in touch with every group of guests from the time they make an inquiry to the time they get on their departure airplane. I care deeply about YOUR vacation being wonderful and work with each group to make sure they attain that.

Precious memories - That is music to my heart! For me, this is what being a hostess is all about - helping families and friends build precious memories! Thanks

This gentleman had the wonderful experience of sharing 2 birthday birthdays in the same week, and had the time of their lives parting with them at Coco Bongo, doing excursions. They certainly had a great time and I am very thankful to have been a tiny part of that. Yes, this is a BIG house with 5 bedrooms- all with attached baths and 4 large furnished decks - the price can be very afordable especially in the summer months.

All I can say is that I really enjoy having these wonderful guests who seem to have wonderful vacations. I really enjoy connecting my guests with a numnber of resources that we have - chef, cleaners, house manager, excursions, wedding companies, even a party store for Baloons or incredibly delicious birthday cakes. It's all part of creating great vacations and I absolutely love being a part of it.!

Thanks. I really enjoy hosting, helping my guests have a really great experience here in Punta Cana. I have additional resources that I can connect you with to make this a very special trip: a chef, a villa manager, an excursion office , a private driver - and a hospitality book that ties the whole vacation together and gives you the information about the private beach, the pool, the house itself, restaurants, and excursions – even tipping customs and where to find the ATM. We hired a new cleaning team and are experimenting with additional cleaning packages which will also be available in the soon future. About that dishwasher - We have had to hire a technician that works 3 hours away in Santo Domingo. He arrives Monday – July 22,2022. Dishwashers are extremely rare in the Punta Cana area and none of the big appliance stores here have anyone who can service them. BUT we are looking forward to its repair on Mopnday!

5 ladies celebrating a special birthday - each with their own private bedroom suite. Nice! a driver who took them practically every day to a new adventure. We interviewed extensively to find the cleaning company that has really high quality standards. We have a really great chef who seems to make very Yummy meals available - as long as he is booked ahead of time . Gregory is the Villa manager who is backed by a great repair team if needed. I am happy to have happy guests! Pat Fahy - owner

Thanks. It is very important to me that our guests have a wonderful vacation. To that end we employ a team of cleaners, a property manager, a team of drivers. In addition there is a chef who cooks wonderful food reasonably. I am a premiere partner of VRBO because of the excellent standards that I maintain. I am available as well as the on site property manager to answer questions or handle any concerns. I try to go " above and Beyond" by providing the hospitality book to all of our guests. It has a wealth of informmation about the house, the pool , the beach, restaurants, even photos and menus. It ties it all together so you have a great reference source. When you are happy, I am happy. Thats how it works.

Understandably, it is very disheartening to get this review. There is a lot of factually incorrect information expressed by this guest - it is only fair to correct. This reply is based on my knowledge – I was there March 31, 2022 & I spoke with the property manager, Gregory, the Driver, Cesar and the Chef, Rafael . I am an owner who cares deeply about my guests having a truly great vacation. We are continually repairing & improving this house. Every year we put a minimum of $10,000 into the house for routine maintenance issues, replacing/ buying new furniture/appliances etc. We have already invested over $100,000 since 2012 in improvements and plan to spend another $20,000 minimum in 2023 to remodel the kitchen which has already started with taking out a wall & adding a dishwasher FYI - 99% of rentals in this area do not have dishwashers. We spent $40,000 USD upgrading the Villa from a 3 bedroom to a 5 bedroom during the pandemic – all bedrooms have private attached baths. 2 of them are fully tiled marble. I also added a large sun deck which is 20’ x 20’. This major renovation was completed in June of 2021. I think the kitchen is a little bit outdated also. It is very functional and accurately shown in the photos. The kitchen is 17 years old like the rest of the house. This was considered to be very stylish in 2012 when I bought the house. I started updating it during the pandemic also by adding the dishwasher. We have blocked off rentals for the3.5 month high season of 2023 in order to completely renovate the kitchen. Cost estimates are approximately $20,000. All but 2 windows of the original wooden windows have now been replaced. The window that this young lady complained about what VERY recently installed - less than a month old. Unfortunately, it only has a temporary screen – supply problem. So the exterior ledge of that window is rough looking. As soon as the window vender gets that part, he will complete this job. Then the concrete vender will be able to complete the temporarily rough exterior. My apologies if the exterior window frame looks rough.- it’s a temporary problem. We also put in a brand new shower in the black and white marble bathroom in March 2022. So 3 of the 5 Bathroom fixtures are less than a year old. I was there until Mar 31 2022 so I admit 2 of the 5 showers have MINOR oxidation problems. My apologies , but in fairness this is VERY exaggerated in the review of this young lady. We routinely replace shower fixtures every 2 -3 years at maximum. The sea salt is very corrosive to anything metal. We also replaced the wooden stair treds to the 3rd floor sky deck which we created. That sky deck is a real favorite with everyone. We bought a new outdoor furniture set in early February 2022 to add to the lounge chairs & rocking chairs already there. I’ll add a photo to the photo gallery here later today. We have gotten a lot of nice reviews about that deck particularly since we added that new 6 piece sofa 2 chair and cocktail table set. Unfortunately, The SUN has damaged the covers in only 3 months of use! This is the first I have heard of it. So we are researching the local availability of solar resistant fabric to be able to repair that sofa covering as soon as possible. – it is the fabric used by boats where the fabric is constantly exposed to sun and weather. My apology for any temporary inconvenience. Should be done within a week or so. Cleaning issues: I have a full page sheet available which explains my detailed expectations to the cleaning team regarding cleaning for every room and every balcony line by line – available upon request. My policy is that if any guest tells us of any cleaning problem, we send the cleaning team in asap to remedy the situation. This young lady communicated a problem. Then shortly after refused extra cleaning help when the cleaning team reached out to her because she said it was not necessary. Blankets: In Punta Cana – the temperature range was between 74degrees to 88 degrees during the time of this young ladies stay. This is very typical weather at this time. Owners generally supply lightweight duvets for blankets. Duvets are 2 heavy weight sheets sewn together. This is generally more than adequate in this hot climate. This young lady texted a request to me for heavy weight blankets at 10:48 PM on April 30. I saw that text at 9 am the next morning and she received the blankets by 12:30 PM that day. Rain: It is very unusual to have 2 rainy days but it can happen. Apparently, the brand new window in the kitchen left a puddle of water on the floor in the kitchen. Gregory, the property manager will look at adding temporarily additional caulking until the part comes in to complete the installation and new window ledge restoration. I admit the window ledge looks shabby and as soon as that part comes in- it will be fixed. Sorry for the temporary inconvenience. The upstairs master bedroom that was referred to - has a small 4th balcony off of it. Gregory looked into it and there was a small 12“tree growing from the drain pipe which was greatly reducing the draining of water. It was easily repaired once we were found the problem. I realize that a 5-day vacation can be completely miserable if it rains for 2 of those days. You really only get 4 full days of vacation with arrival partial day and departure partial day. These 5 young ladies were extraordinarily miserable during their stay with us. They took their exasperation with the weather out on the staff relentlessly They were miserable because of the rain. Their attitudes suffered. I received complaints about the way they were being treated from the property manage, the driver, and the chef. NONE of the team has ever complained about ANY guest So I got more involved. The ladies complained multiple times a day because they insisted things were broken and the property manager drove there multiple times a day calming them down and showing them how to operate the things that they thought were broken but were operating perfectly. This young lady had a lot of questions/ concerns/ and needs for additional information. She sent me a total of 55 Emails/text messages and phone calls prior to her stay and another 33 text messages/emails during her stay. She needed a tremendous amount of hand holding. We have had MANY people who have been guests in our house that have a 5 star experience. That is why I have earned “premier partner status”. Most people really appreciate the 5 master suites with gorgeously tile marble baths, the 3 very large well furnished balconies, the location and proximity to the “world famous” beach, and the many great restaurants that are right outside of the gates of the community. Most people appreciate the hospitality booklet that gives you all of the information needed to plan a truly great vacation. Most people appreciate being able to work directly with an owner. Believe me, Ill move heaven and earth to resolve a problem if ever there is one. But This young lady didn’t see all of these great things. All she saw was a string of small problems . . . sad. Should you decide to rent this house, you will experience a very caring owner who is committed to your group having a wonderful vacation. I am available before and during your stay to answer any question or concern during your stay here. If you are ever unhappy about anything, I will personally work diligently to remedy the situation asap.

I take a lot of pride in managing this property myself. It is unusual to be able to deal directly with an owner of the property on these sites. The benefit is that the guests get better attention, more information as requested and a better vacation. I contact every rental several times after they book and before they arrive to give them a hospitality book that is designed to exponentially increase the great time that I expect ALL of my guests to have when visiting. I also check in with my guests the morning after arrival, once during their stay and another time to arrange for transportation to return to the airport . I always ask “how’s it going? Anything I can help you with?” I expect if there is any problem, it will be communicated and fixed. To that end, Gregory – the onsite property manager is available and can resolve any perceived difficulty. Honestly almost all of the perceived difficulties – turn out to be operational issues. We have a repair staff ready to help if there is any real problem. We have a cleaning staff if there is a cleaning problem. I am fully committed to our guests having an incredibly fine time while staying at our house. In this case, there was NEVER any dissatisfaction with anything mentioned during the time the guests were there. I feel really badly about guests who were unhappy but never gave us the chance to make it right for them. Btw, the house was built in 2005 – its not that old. The kitchen will be remodeled this upcoming winter. Notice the calendar is blocked for 3.5 months so this can happen. If anything was not cleaned properly, all they needed to do was inform us and it would have been corrected. The belt of the convert a bed was not tightened – could have ben fixed so that it is 100% undetectable that the king size bed converts to twins . here is how it works https://www.amazon.com/Premium-Bridge-Twin-King-Converter/dp/B07C2TQRVN?th=1 SO SAD that these guests didn’t communicate any problem. They could have easily had a 5 ***** vacation if they did. Patricia Fahy - owner :(

Yes. the house is a short walk to the beach. people often come back and forth during the day. The beach has 3 great restaurants with servers who will keep your glasses full or alternatively BYOB is quite OK. There are 2 restaurants within the gates of our community ( los Corales' signature community) plus 20+ restaurants outside the gates. I send a 50 page hospitality document plus a restaurant guide with menues and photos for ambience to reduce your learning curve before your visit and amplify you incredibly fine vacation.

Thanks, Mel I really enjoy hosting . Its more than just a great big house withe 5 master suites and fabulous furnished balconies. Its more than the great location perfectly stated. It is the attention that I give each and every guest to make sure you are having a great time. That is what being a premiere partner of VRBO is all about. Pat Fahy - owner

Thanks Lina, It is really important to me that every guest has a really wonderful vacation . I am happy to be a part of that process. Pat Fahy - owner

Oh Julie, I am so sorry that you paid $10 a day. The sun beds are free - although I do recommend giving the beach attendants $1. a day per person becuase especially in the winter months - the beach attendants will make sure they get you a palapa with sun beds - just tell them you are Guests of J2. The hospitality document explains all of thei and even gives you a picture of the beach attendants and myself so they know you are a guest of my house.

Thanks Lolita, it is a little confusing about the 5 bedrooms each with an en suite bath. We just completed a renovation in June 2021 which added that extra space along with The Sky deck which is an iawesome place to be at sunrise or at sunset. I will take pictures of the new bedrooms and skydeck in Dec 2021 when I come to check the house. And I agree about the hot tub. It was removed for that big renovation but honestly since we built the pool right in front of the house last winter no one was using the hot tub anyway. I am really glad to clear up any confusion about that and I had already taken out all photos of the hot tub. Admittedly, there are references about the hot tub in some of the older reviews. Anyway, I am super happy that you had a really great time. Gregory( property manager) and Cesar ( driver) and the entire cleaning team will all be thrilled!!

Update May 2022 - Randi IS coming back. The restaurants are totally open . The house has been expended to a 5 bedroom - all with attached baths. This is the way to travel! A happy ending is in store for a group that left their vacation early due to the pandemic. ... and our new SKY deck is waiting with inspiring views!

I am the owner/property manager responsible for this home. As a premiere partner of VRBO, what I can do is to be 110% attentive to the needs of my guests I am told by this rental platform that my house is one of the most popular rentals in Punta Cana. We want every guest to have an incredibly fine vacation with their family and friends while at my house. In pursuit of this goal, I had 14 communications with this guest before they arrived, and communicated daily with this group of 6 adults and 5 children while they were in my house. Some groups need more attention than other groups and I am committed to that high level of service that really supports the needs of each group. Previous to their arrival, I gave them a restaurant guide that I recently had created that details 30 nearby restaurants with photos and menus and a 100-page hospitality book that explains everything you need to know to have a fabulous time here ( info on beach, community, house, excursions, maps, tipping policies, transportation,) I tell all of my guests before they arrive that if they have a question or a concern – contact me immediately and I will fix the problem. IT IS NOT AN ALL INCLUSIVE. But if you want a daily chef and maid – that can be arranged at a cost dramatically less than an all-inclusive. The all inclusives that are on the same gorgeous world-renown beach were charging $175 daily per child and $225 daily per adult that week for a suite that is located furthest from the beach which takes a jitney to get to the beach in 15 minutes. That equates to $15,575 plus 28% tax = $19,936 as an alternative for 11 people staying for a week. Let's address specifics: WiFI – my house has extraordinarily good wifi. 25mbps dedicated service to my house alone. There are 4 extenders within the concrete walls of my home that you need to connect to in order to get wifi reception. The dad had mentioned he had a problem with wifi during the week. I reminded him to connect to all of the extenders. Problem solved. We then added a Google ORBI system which does not require additional sign ins. The answer was in the hospitality book as well. Bug bites – No issue of bug bites was ever reported during their stay. If they had reported it, I would have reminded them that Children sometimes forget to close the screen doors to the house which will invite mosquitos. Currently, there is another group of 10 people at my house and 4 children sleeping in the same room. They are not having any problems at all with bug bites. Water issues: I have the most expensive/ advanced water filtration system in the entire area. It is a quadruple system which cleans and purifies the tap water by using chlorine, sand, salt, and carbon filters sequentially. I received a complaint about the water quality on Sunday afternoon and immediately went to the house and changed the whole house carbon filter, and scheduled maintenance for 9 o'clock the next morning. Maintenance came and removed the water heater from the house and rinsed it out before replacing it, and serviced the system. The thatched roof did not collapse. One bolt became dislodged from the connection to the main roof, and the roof drooped in one corner. It was reported at 10:30 one morning and I immediately got a repair crew within the hour and stayed at the house until 4 pm the same day when the roof was completely repaired. Dad was interested in the repair, but it was not in any way necessary for him to stay at the house that day. No one was inconvenienced in any way. While I was at the house, I noticed that the guests had already used up the 20 gallons of bottled drinking water that I had given them so I paid for another delivery of 4 more 5-gallon bottles as a courtesy. Jacuzzi – I request that everyone especially children rinse off with a garden hose that I supply before going in the Jacuzzi. Otherwise, the Jacuzzi gets sandy. Bath Mats/Towels – I have a big plastic container full of bath mats. They are cleaned and rotated in between every rental. Every adult is given 2 Bath towels and 1 Beach Towel upon arriving. Children are given 1 Bath towel and 1 beach towel. A HUGE washing machine and dryer are supplied to wash towels should you desire clean ones. Something left in a dresser drawer – absolutely inexcusable.! No one ever mentioned this to me while they were there. I spoke to the maids about it. They will be more attentive in the future. Finding the beach – as I explained and showed the group from the balcony of the house – the beach is directly in front of the house. If anyone feels that they would like me to walk them down to the beach, I will be happy to do so. No one has ever had a problem finding the beach before. But when they called me from a beach that was ½ mile away, I helped them find the correct beach and straightened it out. Expensive comments regarding restaurants. Given the fact that there is more than a $17,000 difference in the cost of renting my home for a week for 11 people and the cost of an all-inclusive for this size group – it would be nearly impossible to spend that amount of money on food, restaurants, excursions maids and chefs. On my restaurant guide are the prices for platters. You can easily see that there are many restaurants with dinner platters that cost $7 - $10. I usually eat dinner out every night. I sometimes eat at the most expensive restaurants and sometimes I eat specials at some of my favorite inexpensive restaurants. I have had really great chicken breast on the grill at Kioskos for $4.80 complete meal. I ate dinner last night at Goss’ and had fabulous Mediterranean fish complete tax and tip for $15. – that is a fair range. If you want to eat very well here for VERY inexpensive – ask me. I am happy to share how it is exactly done. I believe that when I have guests in my home , it is my responsibility to do everything I can to help them have an extraordinarily good vacation. We have a world-renown beach with our own attendants, lounge chairs and palapas for shade,. We have a very large house with a great pool beside it with 5 balconies ( 3 of which are very large and furnished), and 3 master suites, and a 4th bedroom, half bath. We have 5 restaurants within our gated community and on the beach. We have 30 restaurants which have great food and nightly entertainment within the walking community just beyond the gates and 3 supermarkets, pharmacy. Also, a full-time maintenance crew that works 6 days a week I can't guarantee that nothing will ever go wrong. All I can do is to do everything I can to help keep my house in great condition and to have something fixed asap if anything is reported that it doesn’t work. Pat Fahy - owner/ property manager

I love having multi generational families at the house because the house is so spacious - there's plenty of room for togetherness as well as privacy.

Jacuzzi has a leak that is scheduled for repair shortly. translation: Top location and plenty to do! We stayed here for 2 weeks in November 2019, 2 adults and our 4 children (12, 14, 16 and 17). The apartment is in a neat, small-scale park. There are nice restaurants within 100 meters and the beach is a 3-minute walk away. Everything was neat and clean, enough plates, towels, etc. Very nice that there is a water cooler with enough water. The beds were good and the terraces nice to sit. The dishwasher and jacuzzi didn't work properly, but Pat did a great job making this right for us. Pat is a super host! The hospitality document is no longer up to date, many restaurants have been closed or moved. We happily ate breakfast at Joy (everything fresh and home-made), 100 meters from the apartment. Lunch is delicious at Soles on the beach (right), also for dinner and cocktails. We definitely recommend the food trucks, a 10-minute walk, lots of choices, including healthy choices. Taino, 5 minutes walk, slightly more expensive but beautiful ambiance and great food. Citrus, 7 minutes walk, for sushi on Friday but also during the week, very tasty food and lots of choice. During our stay the pool in front of the door was almost finished, I think it can be used from December. We have also booked a boat trip to Saona island, just through the boys on the beach. They charge normal prices, cheaper than the prices that we have seen further. Fun to do but very massive, even outside the high season. We have also done a ride on Buggies, affordable and a lot of fun. In short, top house, super location, super host! We would definitely book with Pat again

this is more than a spacious home in a great location on a poivate beachfront community with tons of restaurants nearby. it is honestly our sincere goal to help every group of guests ahe the vacation of a lifetime. To that end, we wrote a comprehensive hospitality guid e which is being updated as we speak for its 2020 edition. It outlines all of the restaurants, excursions, beach info, house info, community info. 100 pages of great information to help you plan an awesome vacation.

Thanks. It is my sincere goal that every group of guests has an incredible vacation . That is the purpose of being a premiere partner of VRBO

Thanks for that wonderful review. It is my intention to continually lead the hospitality industry here in developing a better product/service in everything we do. So in addition to the spacious home in beachfront community with fabulous restaurants and great beach - we developed a 100 page guide that is designed to do all of the research necessary to plan a great vacation. Our guests tell us that it has been invaluable to their wonderful vacations. Soon to be released is our restaurant guide of Punta Cana - which supplies location of restaurants within walking distance. . Also menus, and photos! Enjoy! Pat Fahy - owner

Short sweet and to the point. It is our goal to provide you not just a well kept spacious home within a beautiful beach front gated community with more great restaurants than you will ever be able to go to during your vacation. No! that's not enough. We want you to forever remember this incredible vacation that fulfills your expectations and exceeds. I love doing this Coming soon: restaurant guide to over 20 local restaurants completely with photos, locations, and menus

It is my sincere intention to help my guests create memories for their family and friends that last a lifetime. That is what a good host(ess) does. Tell me what you want to do and/or tell me about the purpose of your trip and I will be more than happy to assist you in creating a very special vacation. We certainly have an unusually spacious house, a fabulous location with great beach and pool access, tons of really good affordable restaurants and entertainment nearby, excursions, golf – all that is lacking is YOU and a slight spirit of adventure.

Yves is our driver and also the property manager in the summer months. He has some great inexpensive excursions that everyone seems to really enjoy. Saona island is another favorite- its the same Saona Island excursion that the big buses go on - the differerence is that He takes you directly to and from the island. The other excursions take you to a lot of all inclusives first to pick up/ drop off other guests. I e mailed you and called you on whats App to see if there were any questions. The use of the beach lounge chairs and Palapas are included in the rental. I really wish that you had returned my call. I wish you had asked me about the hot water for the kitchen sink. There is a special hot water tank under the sink and a switch turns it on.

I have booked a flight to Punta Cana asap to verify the state of maintenance at my house. Sometimes guests have complaints but actually it is an operational problem. The property manager is telling me that everything is in working order but if it is not 100% perfect – I will attend to it immediately. VRBO has elevated my listing to PREMIERE PARTNER. I really do care about all of my guests having a wonderful time when at my 3200 square foot house. I have never advertised that any guest has free usage of the facilities at any of the all inclusive resorts. The community pool is closed temporarily for repairs. It will re open shortly.

Thanks for your thoughtful response. We have done some major updates. New refrigerator, new stove, new Gas Barbq, new air conditioning units. and lots of paint and new decorations. Every year we do our upgrades in October - you arrived just before the annual

The entire Caribbean has had a problem with excessive seaweed this past summer (2018). It was at its worse when this group was here. The seaweed is starting to clear up now. It is a phenomena called Sargassum, and it happens every once in a while in the summer. It usually completely dissipates by October and we return to normal. Unfortunately, our community pool also closed during this time BUT it recently reopened. Normally hardly anyone uses the pool because the beach is world famous as one of the top 20 beaches in the world ( Bavaro Beach) . I did not include a pool in my listings during this time so this group was aware of this when they rented. This group had a total of 9 people and used all 4 air conditioners in the house. $22. For 2 nights stay is about average for summer usage if you use all 4 air conditoners in the summer. I have a standard document which I send to every rental group to explain how to cool the house naturally by opening up all of the windows and letting the sea breeze through. This works well in the spring, fall and winter Regarding the WIFI – it is very important if you want the wifi to work seamlessly throughout the house that you log in the password on your electronic device with all 4 internet extenders. This is a BIG vacation house made of concrete block. The wifi only works throughout the house if you enter the password for all 4 extenders. The WIFI is dedicated service for this house alone which is very unusual in this area. It is 25MBPS service which is the exact same service I have in the USA. It is blazingly fast! Our WIFI is the best/fastest service available. It powers the 4 smart Tvs and the internet throughout the house. I felt very badly for this group so I refunded their entire rental amount except for the 2 nights they stayed. I felt given the circumstances – it was the best thing to do. I really do care about my guests having a great vacation while they stay at my house. Yves, our property manager deserves some credit here as he really helped them by driving them everywhere to child centered activities during this difficult time.

The Kitchen did need some updating and we already replaced the refrigerator and next we plan on replacing the stove. It is fully functional but not as aethetically pleasing as we would like. Toaster Oven/Convection oven Coffe pot, microwave all work fine. we painted. I am alwys happy to answer questions before during and after your vacation. to me being a host is more than giving you access to a lovely spacious house in a wonderrful location on a great beach. It really is about helping you to plan to have an incredible vacation with your family and friends and create wonderful memories.

Thank you. Hosting your extended family was a real pleasure. We worked everything out together. From a grandad's birthday cake to a port a crib for the grandchild born exactly a year before. It was a great experience !

Isn't this what a good hostess is suppose to do. Listen to your questions and help you create a wonderful memorable vacation that your family will cherish for many years. I am so happy that we succeeded!

Oui, le nouvel accès à la plage rend encore plus facile de se promener à la plage pour le déjeuner, les boissons et le nouveau bar de la plage. Je suis heureux d'avoir pu résoudre le problème avec la machine à glaçons et le distributeur d'eau froide, et nous avons pu le réparer rapidement.

That's the goal - to deliver a fantastic vacation experience. Its a big spacious house in a fabulous location is a quiet safe beachfront community with 5 restaurants within the community. 2 beach bars/restaurants, a lovely pool and 20+ restaurants just beyond the gates of our community along with some really great nightly entertainment from the competing restaurants.

Oh I feel really badly about this. I texted you on the very first day of your vacation to assure your satisfaction but did not hear back. I wish you had replied and told me . I would have talked you through how to fix it. Perhaps you only logged into 1 wifi system- there are 3 extenders for the wifi because of the concrete walls which are typical of Caribbean housing– instead of logging in separately to all 4 wifi extenders – that instruction is in the hospitality document. I feel really bad about this because My house has 25MBPS dedicated wifi. I have never heard of anyone who has wifi that is dedicated to their house alone with speeds anywhere near that - most rentals here in Punta Cana share their wifi with the entire community and the speed is ridiculously slow . My WIFI IS ONE OF MY MAJOR SELLING ADVANTAGES Also everyone else has only 1 TV with all Spanish programs and I have 4 smart TVs which allow you to get English programming from the USA. I take pride in offering a far superior rental experience and I was there at the house just before you arrived and everything was working perfectly. I feel really badly that your experience was not absolutely perfect. I am going to buy another smart TV to put in the 4th bedroom so ever bedroom has a smart TV, It will be installed shortly Pat Fahy - owner

Thanks. I, along with my entire team of driver, repair staff, chef, masseuse, cleaning staff all work diligently to provide an incredible vacation. We add to that a hospitality book which ties it all together giving each group of guests all of the information necessary to create a most memorable vacation for each group. This document is very well organisded with a table of contents and gives detail information on more than 20 nearby restaurants in our walk around community, info on excursions, the community itself, the house itself, exchange rates, tipping policies - its all there. - even transportation options.

Some groups like this group of 9 ladies had never been outside of the walls of the “all inclusive”. We are very happy to be able to provide the TLC and leisure info help to turn a first experience with VRBO into a home run vacation.

That is what it is all about - helping you have a wonderful vacation. anything you need - just ask.

Thanks. That is the goal - to provide you with a great spacious house, a super location easy walk to beach and over a dozen restaurants. Yet safe and quiet within the gates of Los Corales.. . and life long memories!

That is my goal. To help you make memories that last a lifetime. Thanks for being part of it.

Let’s get to the bottom of this electricity issue: Electricity must be charged separately in any of the larger Villas in Punta Cana. The reason is simple. There is far too much variance in the possible electric charge to include it. Variance because of the time of year and the number of people using the Villa and the use of air conditioning. There are 4 air conditioners at my Villa. We must encourage our guests to conserve electricity because it is far more expensive in Punta Cana than in the Unites States. A few days before occupancy, I send out a standard letter explaining the costs and the need to conserve electricity. I remind my guests to KEEP the bedroom and adjoining bathroom door shut, and to CLOSE the windows when using air. If you do this and only use the air conditioners at night when you are there – the electric bills are normally approximately $10 a day for a group of 6 people. The house does get a lovely gentle ocean breeze all day. I have had groups who did not use the air conditioning at all and only used $4. A day. This particular group used more electricity than any other rental group to date and we have had 46 rental groups as of this writing. Interestingly enough, this group never complained about anything during the rental week. They paid the electric bill when they left without compliant. It was only afterwards that he contacted me to complain about the electric and that was the first time that I heard about any other complaints as well. Everything he brought to our attention was immediately looked into and resolved immediately. Except for the electricity. He wanted a huge rebate. BUT as I explained to him several times. They used the electricity. I even checked the local electricity office and verified the usage for the days they had rented. Trust me: I feel really bad for their carelessness. BUT that is exactly why electricity MUST be charged separately. I could never charge the very competitive rental rates that I do if I had to pay for electricity because generally speaking people are far more conservative in the use of electricity when they are paying for it than when they are not. It is my way of keeping the rates down and passing that savings on to the guests who choose to be conservative in their usage of electricity. . I will happily verify this to anyone who is interested by e mailing an electric bill which shows the usage and costs of electricity for the last 12 mo. My house is about 90% rented yearly

That's what it is all about. Creating magical memories for every group of guests that stay here. As well as being prepared to handle every possible problem that can possibly arise quickly and well. Its more than a great big house in a private gated beachfront community with a world famous beach with beach attendants, lounge chairs and palaps for shade. Its the community with its many restaurants and nightly entertainment and grocery stores that cater to international visitors. Its about tying it all together with lots of help along the way to create that magical vacation. This is my goal with every group that stays at my home.

This is the Dominican Republic. I can’t tell you that nothing will ever go wrong What I can tell you is that I take great pride in providing the best vacation experience possible. I can also tell you that if you report a problem- I will go the extra mile to get it remedied ASAP. We have had over 40 groups of VERY satisfied customers over the 2 years that I have rented my Villa. Not just satisfied with the home BUT also satisfied with the whole experience. I provide a 100 page guide book that gives you information on how you can plan and execute a most memorable vacation with your family or friends. We provide tons of information on restaurants menus , specials, entertainment ( what/where) excursions – everything! We can provide a Dominican cook who everyone seems to really love. We can provide a driver to be sure your transportation to/from the local airport is stress free. He even stops at the HUGE grocery store en route if you like. We can provide very professional massage packages at the house on a professional massage table for $25. Here is what happened. This group arrived late Friday night. They reported a problem with hot water in 1 bathroom Monday morning. I had the plumber there within the hour. They then told me about a toilet that was running. It needed a new toilet kit which was fixed later that day. Then then told me that they made a mistake and actually had a problem with a different toilet. It needed a part which was fixed the next morning. I credited practically their entire electric bill which they said was more than fair to compensate them for their inconvenience. As for the electric – ALL of the documentation in VRBO and my hospitality guide stipulates that electricity is extra. This is a 3200 sq. ft. home, and ALL of the big villas in Punta Cana need to charge extra for electricity because electricity in Punta Cana costs $.30 per kwh it is highly dependent upon the use of the air conditioners.. My documentation correctly states that most groups are using between $10 - $15 a day in electricity. I think we had communication issues.The husband was communicating with me and he kept telling me that everything is great and thanks for the quick response. Apparently, the writer of this E mail was not happy, greatly exaggerated the facts and never spoke up. All I can say is that I will go the extra mile to help you have the most incredible vacation ever. I honestly appreciate it if there is any problem that you let me know asap.

I am so happy that you had a great time.The most common remark that groups say when they only can stay for 4 nights is that 4 nights is just not enough and they wish they had booked for a few more nights