Everything was great once we got to Mexico. The house is open air, but has AC in the rooms. Staff on property are so nice and very helpful and responsive. Location in in the heart of the Zona Romantica and we loved that. Biggest problem is that once you book the house, communication with the property manager is extremely difficult and frustrating. We were trying to put in a request for some groceries and the first meal, and the property manager insisted that the house didn’t serve food. She would not read the listing to see it came with a cook, And she certainly didn’t know it. On another occasion we asked for the address to arrange transportation, and again, very difficult to get a response.I would book this house again but it’s helpful to know Vicasa Property management is terrible, but don’t lose faith in the house. I was really nervous about what we had rented because of all the problems with Vicasa, but it was a great house once we got there. Also Vicasa doesn’t give you any check in info until after 5pm the day before. This is frustrating if you are trying to coordinate with a group of people about how to get in.