Penelope, the owner, was great to work with, very professional and responsive. An onsite agent was also available if we needed anything. The unit was well equipped, had fabulous views of the whole bay and had great ventilation (rarely needed air conditioner). The unit and everything in it was brand new. In fact, the tower in which it is located was still being partially constructed (hence only 4 stars). It is part of a large three tower project with several pools and beach cabanas. Most of the pools were pretty crowded poolside. There is a restaurant onsite that is great for lunch. Penelope recommended several restaurants downtown and a great breakfast place nearby. I'd follow her recommendations. You won't go wrong! The property itself is located in a newer part of town, and is about a 20 - 30 minute cab ride to the malecon and the old part of town (but it cost only $5 each way). The security in the project was excellent (but security staff not particularly friendly), and the area itself seemed very safe. It was our first trip to Puerto Vallarta, so I don't know how the experience compares to staying closer to the hub of activity. We were only there two nights and spent our days at the project and went to the old part of town in the evenings, so we don't really feel we know much about Puerto Vallarta, but the condo was a great place to stay for a couple of days.