Daniella and Emilia were quite good with responses to take care of any questions my party and I had.The location and the quality of the actual condo-apartment was fantastic, with great views, spacious interior and wonderful variety of pools to swim in, though when we asked for pool towels and pillows to sleep with for a bed/room it took two days to have them finally connect to deliver them. The delay time was so poor. I cannot give a good review to this booking. And if I were the manager, I would have done it myself during the daytime hours or nighttime hours whenever the client was available and not to enter the property since there were people of the party who were sensitive to that request.Secondly, people are very sensitive to their morning coffee and it would’ve have been nice to have the coffee maker ready to go with the time adjusted and any instructions to use the machine.Since we were on the first floor we took the stairwell often because to wait for the elevator to come down from the 25th floor took a bit of time and the stairwell was quite dusty, so it seems like the building is not completely constructed.The security around the property is pretty high though the ocean water seemed a bit dangerous in this area, especially in comparison to the main beaches at PV. This is not a ocean swimming area. BTW, at the time we were there, there is some type of pollution at the beach where we were, in the water in front of the building.