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Opiniones sobre Sunlight Guest Hotel

3 out of 5
Sunlight Guest Hotel
Malvar Street, Brgy. Tagumpay, Puerto Princesa, Palawan

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 72 de 222 opiniones" "
Evaluación: 8 - Bueno. 92 de 222 opiniones" "
Evaluación: 6 - Aceptable. 37 de 222 opiniones" "
Evaluación: 4 - Mediocre. 16 de 222 opiniones" "
Evaluación: 2 - Terrible. 5 de 222 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

8,0/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Paul

I paid for checkin luggage on line with a link they sent me with the invoice and at check in they had no record of it being paid. I gave them an invoice number and they did t know how to pull it up. I had to go to my cc transactions to prove payment and then they couldn’t figure out how to clear it out of the system so they could check us in. The whole process took 35 min with no apologies
Se hospedó 3 noches en abril de 2024

4/10 Mediocre

MICHAEL, Puyallup

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The staff is nice, the room was good for the value. Roosters crow every morning at 4:30am. Your options is a room with no windows or a room on the mainstreet that is also loud. It is the owners responsibility to make a deal with a guy that has 10 chickens and 5 roosters. Hire him, buy his chickens or buy the property that has the roosters. Go to the city and complain This area is not zoned as a farm. Or your ratings will suffer. I complained to Expedia and they called the hotel and no one responded to Exoedia. This poor customer experience and noise level will get you bad reviews.
Se hospedó 7 noches en marzo de 2024

10/10 Excelente

Anthony

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is really close to the Bay Walk - spent a few nights there and just walked back. Close to most things that a visitor might need. Some great views too as advertised...it is called Sunlight Hotel afterall.
Se hospedó 2 noches en febrero de 2024

4/10 Mediocre

Jack

Le gustó: Personal y atención
Rooms are not sound proof as the rooms are so close to the main road with heavy traffic running through out the day and night.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

GREG, CHICAGO

Viajó en grupo
Very good location but the area around hotel …. Good for a short stay but not if you want to rest and enjoy the island life.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Roberto D

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Convenient to dining options. Walkable.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Rudis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A diamond in the rough
Not so nice outside but very nice inside. They were doing lots of renovation in the building and had a strong paint smell but overall i was very happy with it
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

wayne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My stay at the Sunlight exceeded expectations.
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Michel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Susan

Se hospedó 2 noches en julio de 2023

8/10 Bueno

MINH

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good
What the hotel lack in amenity, it makes up for staff's friendliness and helpfulness which is everything. Welldone
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sun light is a very nice place to stay. Big rooms also. Nice air conditioning that’s really cold. Shower is really great. I’ll stay there again. Don’t mess up the bed sheets that will cost you $40.00. Haha
Se hospedó 5 noches en abril de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Good value -- at a different 'cost'
ROOM TYPE: Deluxe PROS: Friendly and helpful staff Adaptable outlets [no USA Adapter req'd] Open Roof Deck for relaxing Large Room(s) Breakfast adequate [local] foods. Near Bayview Park [popular eateries, evening walks, etc.] Spacious Bath and separate tub CONS: WI-FI: Fair-Poor Ping:115-300ms; Download:15.66mbps Upload:7.8mbps "Ocean View" rooms, however, ALL come with not-the-nicest backyard view directly below at ground-level, as well as [possibly] THREE (3) Roosters that crow non-stop! Loud Karaoke bar nearby ... even on SUNDAY night. OBSERVATIONS: Gym is extra fee Hotel is ONLY the TOP (4th) floor of the large/expansive MegaMall; There are many rooms, but only "Ocean Views" (really "Bay View") have OUTSIDE views. Others are 'Superior Room' type, meaning 'windows' to hallways. Hotel is under airport/flight path. However, there are FEW flights daily. Firm/Hard Bed/bedding No internet when on the rooftop Deck. In the busiest part of the 'old' town/waterfront.
Se hospedó 4 noches en febrero de 2023

8/10 Bueno

James, West Covina

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Don’t let the front entrance fool you. The street side is extremely busy, noisy, and rather dirty. Once inside the hotel the small lobby is quite nice. The rooms are above are quiet and it feels completely different from outside. Two of us shared a room with two large beds quite spacious. We had a balcony with a commanding view of the bay. Breakfast buffet was enough mostly Filipino foods but did have toast and buns, oatmeal, cold cereals. The only complaint was the TV did not get any stations. Also the obscured glass enclosure for bathroom is not very private, especially with light on in bathroom. You can definitely see shadows of person inside and noise was not insulated. Parts of the glass covering were peeling so it was clear. Close to everything the SM Mall is 10 minutes away by walking also the bay front walk is around the corner. There is pharmacy downstairs as well as a supermarket and local department store

10/10 Excelente

Christopher T

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Located on the 4th floor above a multi-level mall, the room floor is bright, clean and modern. The rooms are big and the balcony is lovely. Puerto Princessa is loud and busy but being on the 4th floor puts you a bit above everything. Great location right in a busy shopping area with lots of restaurants and a short walk to the Baywalk area. The free, yes FREE airport shuttle was great and ready exactly when requested. The hotel provided us with a full to-go traditional Filipino style breakfast since we had to check out before breakfast started, it was a lot of food and very good. The only thin I can thin of was that the bed was pretty firm, a bit too firm for me but that is subjective of course.

4/10 Mediocre

René

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Kann ich nicht weiterempfehlen, da Zimmer nicht hygienisch

10/10 Excelente

Mieko

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great services
Se hospedó 4 noches en noviembre de 2022

8/10 Bueno

david

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Location was great. Gym was good. Staff very helpful. Breakfast buffet was good.
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Francisco Diola, Los Angeles

Le gustó: Limpieza
Se hospedó 2 noches en agosto de 2022

8/10 Bueno

HO

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2022

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hope apologies with contents
It was busy season, so we didn’t have choice to stay other places. Breakfast is disgusting not many choices. No option for vegetarian / vegan. Coffee isn’t good taste. The restaurant was fumed on going construction chemical smell. We booked underground river cave through the reception. They said the tour was cancelled because of bad weather. However it was fully booked. They gave us wrong information. Night time, kids were running in corridor with screaming, adults were having party with drinking alcohols near the guest room areas. It was really noisy. Equipment are old to need update. Staffs keep saying apologies.
Se hospedó 3 noches en diciembre de 2019
Respuesta de --- Guen C. Villanueva Resident Manager Sunlight G el 3 feb. 2020
Thank you for giving us your feedback. The comments and concerns raised up are truly valuable to us as it will help better our services in the future to our valued guests. On behalf of the management we sincerely apologize for all the inconveniences that you have experienced in our hotel. Rest assured that we will take and act upon your feedback seriously. Again, our sincerest apologies Best Regards

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Iivari

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Ok stay
Pleasant stay, hotel is quite old but the bed was comfortable and staff very friendly and helpful. I had some minor issues with my door lock and i was immediately transferred to another room. Breakfast was not so glorious but enough to get you ready for the day.
Se hospedó 3 noches en septiembre de 2019

8/10 Bueno

AB, Boise

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Overall I enjoyed my stay... my only serious gripe would be the mattress.. hard as the floor...please upgrade to more plush and softer bedding for future guests... I know their backs would appreciate it.. mine unfortunately did not..
Se hospedó 3 noches en mayo de 2019

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Unattentive front desk and dirty bathroom
The place needs general cleaning and a bit of renovation. The bathroom and tub was dirty, they need to clean the place even if it a bit old. During check in, we were sitting in the sofa at the receptions area, waiting for like 30 minutes. If I didn't ask for an update we wouldn't know that we are already done checking in. The lady staff said oh you're already checked in! I was like oh nobody informed us.
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
My stay at the sunlight guest hotel was nice...they have a free shuttle service from the airport arrived a little early room wasn't ready but it was ok..the rooms are super big with a balcony. My wife loved the tub in the bathroom. I loved the roof top bar. .nice view. The front desk was very friendly they even helped us to book a tour. Overall enjoyed our stay. .
Se hospedó 2 noches en marzo de 2019

4/10 Mediocre

Dayna

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Don't stay here!
First of all...good point about this hotel.. good location if you want to shop at a huge modern mall.. Also there is some souvenir shopping and groceries nearby. okay.. on to not so good points. Bed is as hard as a rock. Would be great if you were a dog. Almost like sleeping on the floor! Carpets are dirty. Shower sucks.. just a trickle. Internet is not good. Always off and on. Also, only works on the 4th floor which is where the hotel is. This is not a hotel building. It's one floor. Pay extra for the view or you will get a view of a wall. There is no beach nearby. You can take the tours from the hotel but if I had to do it again, I would stay about 45 minutes from this hotel and the airport on one of the beautiful beaches. There is really not a lot of beautiful things around this hotel. It's in the middle of a crowded downtown with lots of traffic. The breakfast is horrible. It was so bad that even though it was free, we didn't want it. Sometimes they had eggs to order and sometimes they had cold scrambled eggs. Everything else looked really scary. You had to hunt someone down to get anything extra like tea or salt. Staff was fairly friendly but not very helpful. They didn't seem to know a whole lot about anything. Price was not good for what you could get in other parts of Palawan. There is no pool, no beach, no relaxation. Just one floor of a building with a hard bed. That's all.
Se hospedó 4 noches en febrero de 2019

8/10 Bueno

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Four days in a decent jumping point
The room was spacious and part of a free upgrade, so I was definitely pleased with that. The location was convenient, with the waterfront, SM and many restaurants nearby, even if the adjacent street was often crowded and a bit of a rough road. The staff were good at helping me with concerns, such as making sure I had a pre-packed breakfast since I had to check out before the breakfast buffet opened. They arranged for me to get a tricycle to the beach and helped me schedule a few tours. Good job.
Se hospedó 4 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hood food and accomodating personnel
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
good value close to mall and shops. hotel staff were friendly and helpful
Se hospedó 1 noche en enero de 2019

2/10 Terrible

dan

Le gustó: Comodidad de la habitación
Change there restaurant!
This hotel has nice rooms if you get a bay view room it’s problems are all about the terrible restaurant Ricardos group run this buffet rubbish it’s all Chinese cheap food yes it’s cheap to eat there to but you can have water or camansi juice which is also your welcome drink choice there is no restaurant within walking distance hiking maybe I bought my own coffee for my room so I didn’t even use the included breakfast again buffet I can’t have water that’s not bottled as I have a condition and the water is not safe in there restaurant. I can’t comment on the spa or gym as i didn’t use them. The place is still having work done the staff are great though my advice there’s better in peurto Princesa. WiFi is only on 4th floor ok as so was my room if they had a good international restaurant I’d recommend it but it’s not it’s all about profit buffets are aren’t they.
Se hospedó 5 noches en enero de 2019

10/10 Excelente

Shannon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2018

8/10 Bueno

liyuan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
很好的景色，但早餐種類略少，整體周邊便利性高 很值得入住
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

Traveler, Toronto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No complaints about the hotel except the bed was incredibly hard which made for an uncomfortable night’s sleep.
Se hospedó 1 noche en septiembre de 2018

6/10 Aceptable

Imelda

We stayed one night and the staff was super nice. I love the rooftop bar! We got to enjoy the plac, loved the music played whil
Se hospedó 1 noche en septiembre de 2018
Respuesta de Flor Pelaro el 5 oct. 2018
Dear Ms. Imelda, Thank you so much for your time sharing your good experiences in our hotel.

10/10 Excelente

Ali h

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2018
Respuesta de Flor Pelaro el 19 oct. 2018
Thank you.

10/10 Excelente

John Arne, Norway

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
:)
A nice hotel so I have bin jusing before. It's close to the baywalk and the SM Mal
Se hospedó 3 noches en agosto de 2018
Respuesta de Flor Pelaro el 5 oct. 2018
Dear Mr. John Arne, Thank you very much for sharing your good reviews.

10/10 Excelente

Delane, California

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The room was very clean and service was quick and responsive. The location was perfect for what I wanted to do. Market across the street, mall up the street, Baywalk park around the corner.
Se hospedó 9 noches en agosto de 2018
Respuesta de Flor Pelaro el 19 oct. 2018
Dear Delane, Thank you so much for your time to share your experiences, during your stay in our Hotel.

10/10 Excelente

Kenny, Los Angeles.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel with very awesome staff willing to make your stay as comfortable as possible. Hotel is good for the price, it is located very close to airport and everything you need is right around you. I would recommend upgrading or getting the deluxe room for the extra bucks so you can get the view of the ocean with your own balcony.
Se hospedó 2 noches en agosto de 2018
Respuesta de Flor Pelaro el 19 oct. 2018
Dear Kenny, Thank you so much for your time sharing good reviews in our hotel.

6/10 Aceptable

Cliente verificado

위치 하나는 끝내줌
시설, 관리상태, 조식 모두 별로. 그러나 위치 하나는 환상적이다. 바로 옆에 대형 수퍼마켓이 있고 망고를 살 수 있는 전통시장이 있다. 베이워크 등도 도보 거리에 위치한다.
Se hospedó 3 noches en agosto de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Hotel close to market and bay area. It’s just the smell that concerns me since it’s close to the sea.
Se hospedó 2 noches en julio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
ACCESSIBLE
Perfect location everything is just walking distance. Staffs are friendly
Se hospedó 4 noches en junio de 2018

6/10 Aceptable

Henk, Nederland

Le gustó: Personal y atención
Prima hotel voor maximaal 2 a 3 dagen als je andere activiteiten gepland hebt. Matrassen van de bedden erg dun. Restaurant is niet aan te bevelen.
Se hospedó 2 noches en junio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Room bb kinda old and things broken If you good at dealing with broken things, this hotel is fine for you
Se hospedó 1 noche en junio de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
hotel is like in middle of comercial building. bar not function all time. breakfast was ok. staff very friendly.
Se hospedó 2 noches en mayo de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice hotel, 5min walk to the mall, in the heart of the city proper. Will definitely stay here again.
Se hospedó 1 noche en junio de 2018

10/10 Excelente

Judy, Paalm Springs California

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We had an excellent stay at this hotel. The staff were friendly and always ready to help. We had a couple of concerns about the room but were fixed real quick. I would stay at this hotel again mainly because of the excellent customer service. Overall it was A+
Se hospedó 3 noches en mayo de 2018

8/10 Bueno

Shun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
朝食バフェが最高でした
立地、価格 、サービス全てがこの価格なら満足できるホテルです。
Se hospedó 3 noches en mayo de 2018

10/10 Excelente

Max, USA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A Diamond in the Rough
For the rates we were charged this hotel was fantastic. Facilities were plush, my view of the harbor was great, the staff were very friendly and accommodating. The included breakfast was a full hot and cold buffet line. The rooftop lounge was great in the evening. I was truly surprised at the quality of the hotel, which would probably rate five stars in any major city. I stayed in about a dozen different hotels throughout the Philippines during my trip, but this was by far the best, given quality and cost.
Se hospedó 1 noche en mayo de 2018

6/10 Aceptable

hiroshi, japan

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
便利な場所にあるホテル。
翌朝 El nido に行くため1泊しました。 空港のピックアップをしていただき、スムースにチェックインができました。 wifiやお湯の温度、水量には問題ありません。 チェックインのてきホテルのフロントで翌朝El nido に行くバンを1人700ペソ、２人で1400ペソの予約と支払いを済ませました。 チェックインをせかされたためバンの領収書を受取るのを忘れてしまいました。 私が思ったとおりバンに乗ってから再び1400ペソの支払いを求められました。 El nido に行けないと困るので再び1400ペソを支払いました。 それに激怒した友人がホテルに電話してようやく1400ペソが戻りました。 皆さんも領収書の受け取りは必ず行ってください。もし言葉が通じなくて二重払いになる可能性があります。 そしてこれはホテルとは関係ないかも知れないが、バンが醜い。 翌朝、午前10時出発のバンが午前9時5分ころに来た。 あわてて乗り込んだがこのバンが多くのホテルを廻り、多くのお客を乗せようとします。危うく足元まで荷物置き場に取られるところでした。 最後の三人を乗せようとしたところ１人はキャンセルしたみたいでした。 後に座ったヨーロッパ人も家畜のようだと怒っていました。 そうやって9時過ぎに乗ったバンもEl nidoに向けて出発したのが午前11時近くになりました。
Se hospedó 1 noche en mayo de 2018