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Opiniones sobre Comfort Inn & Suites Pueblo

2.5 out of 5
Comfort Inn & Suites Pueblo
3910 Outlook Blvd, Pueblo, CO

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 231 de 640 opiniones" "
Evaluación: 8 - Bueno. 226 de 640 opiniones" "
Evaluación: 6 - Aceptable. 94 de 640 opiniones" "
Evaluación: 4 - Mediocre. 53 de 640 opiniones" "
Evaluación: 2 - Terrible. 36 de 640 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

7,6/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Fabiola

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Todo muy bien
Se hospedó 1 noche en febrero de 2023
Respuesta de Wayne Robelia General Manager el 27 mar. 2023
Gracias

10/10 Excelente

Braden

Le gustó: Limpieza, personal y atención, servicios
Very good for the one night we will be here! Very nice service, our room very clean, and no noise around.
Se hospedó 1 noche en abril de 2024
Respuesta de Wayne General Manager el 30 abr. 2024
I am glad you found our hotel so quiet and relaxing. Thank you for letting us know. We look forward to your next visit.

10/10 Excelente

Karen

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pueblo Comfort Inn was just a good hotel. No complaints.
Se hospedó 2 noches en abril de 2024
Respuesta de Wayne General Manager el 29 abr. 2024
Thank you for letting us know what a wonderful stay you had.

8/10 Bueno

John W.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Served well. Good breakfast
Se hospedó 3 noches en abril de 2024
Respuesta de Wayne General Manager el 15 abr. 2024
I am glad you enjoyed out breakfast and hotel. Thank you for letting us know.

10/10 Excelente

Anita, Gypsum

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super comfortable bed, slept so well. Also super nice staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant Manager Robert Martinez el 7 mar. 2024
I am happy to see that our hospitality was acceptable and you were pleased with our accommodation's. looking forward to seeing you return

4/10 Mediocre

David

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Wayne Robelia General Manager el 26 feb. 2024
I am sorry you were not happy with your saty. We would very much like to know what if any issues you had so we can address them. Thank you.

4/10 Mediocre

Kathryn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Wayne Robelia General Manager el 26 feb. 2024
I am sorry you were upset with your stay and that we reqwuire a security deposit. it clearly states on the wesite you booked with that we do require a security deposit. I feel it is unfair of you to giver a negative revuiew to us because you chose to not read ot ignore the security deposit information that is clearly stated.

8/10 Bueno

Debra

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel, not fancy, but clean and quiet. Friendly, helpful staff. A short walk to a number of dining options, although the majority of dining options would require a long walk or a short drive to cross a busy street. Happy to see the pool and hot tub both working! The hot tub wasn't deathly hot, so some may not like it, but I loved it. The pool was too cold even for this warm blooded girl, despite being inside. One warning: DO NOT put your room keycard near your other credit cards or your phone- they will deactivate the keycard!
Se hospedó 5 noches en febrero de 2024
Respuesta de Wayne Robelia General Manager el 16 feb. 2024
I am happy to see you had an overall great stay.

10/10 Excelente

Lonnie

Se hospedó 2 noches en enero de 2024
Respuesta de Wayne General Manager el 20 mar. 2024
Thank you for letting us know what a great stay you had.

8/10 Bueno

Mario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Manager Robert Martinez el 22 ene. 2024
Thank you for taking time out of your day to give us a review we really appreciate the positive feedback. I will let my staff know we hope to see you again

10/10 Excelente

kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Wayne Robelia General Manager el 7 feb. 2024
Thank you for letting us know what a terrific stay you had.

2/10 Terrible

ZAC

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 2 noches en diciembre de 2023
Respuesta de Wayne Robelia General Manager el 8 ene. 2024
I am sorry you did not enjoy your stay. I would very much like to know the issue so we can resoplve it or at least make sure it is not repeated in the future.

10/10 Excelente

Jeanne

Se hospedó 1 noche en diciembre de 2023
Respuesta de Wayne Robelia General Manager el 8 ene. 2024
I am glad you had an amazing stay.

10/10 Excelente

RICKY

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk Manager Robert Martinez el 22 ene. 2024
Thank you so much for taking time out of your day to give us a 5/5 we really value positive reviews. We hope to see you again

8/10 Bueno

Natalie J

Se hospedó 1 noche en diciembre de 2023
Respuesta de Wayne Robelia General Manager el 3 ene. 2024
Thank you for letting us know what a great stay you had.

2/10 Terrible

Melissa

Viajó con mascotas
No le gustó: Personal y atención
It is not some place I felt safe & it's overall vibe was terribly ghetto like. It made me edgy, and I slept poorly there, and I am very sorry I did not stay at the Holiday express. My idea is your stay should be relaxing & you should not have to be concerned about your vehicle being safe or yourself. The rating was similar to the Holiday express, but I guarantee you it was no where near it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Wayne Robelia General Manager el 5 dic. 2023
I am sorry but our hotel is not ghetto. You did not report any issues during your stay so we could address them. We are one of the safest hotels in town because of our strick security procedures to the point that theh battered women's shelter uses are hotel .

8/10 Bueno

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was very clean, remodeled, reasonable price, and located near our destination.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Wayne Robelia General Manager el 28 nov. 2023
Thank you for takingthe time to let us know that you enjoyed our hotel and it's location.

10/10 Excelente

Emory

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Wayne Robelia General Manager el 18 dic. 2023
Thank you for letting us know what an aamzing stay you had.

6/10 Aceptable

Tommy

Se hospedó 2 noches en noviembre de 2023
Respuesta de Wayne Robelia General Manager el 18 dic. 2023
I am happoy to see you had agood stay. Thannk you.

10/10 Excelente

Jose

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed over a week and the management was very helpful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Wayne Robelia General Manager el 16 nov. 2023
I am glad I was able to help you with all you needed. Thank you for letting me know.

8/10 Bueno

Lynette

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Quiet and comfortable
The bed was comfortable and quiet to sleep. I enjoyed the pool and hot tub.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Wayne Robelia General Manager el 15 nov. 2023
I am glad you had such an enjoyable stay. Thank you for letting us know.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Had a great stay at the hotel. The room was nice and peaceful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Wayne Robelia General Manager el 8 nov. 2023
Thank you for letting us know you had such a great stay.

6/10 Aceptable

Tyrel

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, servicios
Room said they we're cleaned. Rooms were slightly dirty and hallway was extremely dirty. Very noisy with people slamming doors. Night staff was rude
Se hospedó 1 noche en noviembre de 2023
Respuesta de Wayne Robelai General Manager el 7 nov. 2023
I am sorry you heard guests slamming doors. However, if yo uwould have reported this to the Freont Desk Agent we would have addressed the issue with the guests making the noise. As this is revew is the first time you mentioned this,we cannot address the issue. We clean our hallways every shift adn I assure you they are not dirty

8/10 Bueno

Shaina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great room with a bad bathroom
There was a little bit of an issue with our room due to traveling with our small (17lb) dog - apparently only SOME rooms are pet friendly (this is listed in very small fine print- and it is listed as "pet friendly" everywhere else online). Dwayne - the manager called us and fixed the issue - however, he was only able to get us an ADA room since everything else was booked up. We appreciate this very much, however, due to the room accessibility requirements, there was not a bathtub, just a walk-in shower, which is not easy when traveling with an infant and small child. The shower was old with cracks in the floor at the wall, and it got water ALL over the bathroom. We had to place towels in a barricade to prevent water from running into our room. The entire bathroom floor had water on it after showering. Other then this, the stay was great- room very comfortable, pool was clean and well maintained.
Se hospedó 2 noches en octubre de 2023
Respuesta de Wayne Robelia General Manager el 2 nov. 2023
Yes only some rooms are pet friendly as is the case with all hotels that allow pets. It does clearly state on the online site which rooms they are. We have no control over the format these thrid party website use as they are not our sites. It also states that if you are trveling with a pet to contact the hotel directly to see about availability of the pet rooms.

10/10 Excelente

Fernando

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Wayne Robelia General Manager el 25 oct. 2023
I am glad you has such a great stay.

10/10 Excelente

Angel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Muy buen servicio, la habitacion muy comoda y limpia y excelente ubicacion
Se hospedó 3 noches en octubre de 2023
Respuesta de Wayne Robelia General Manager el 20 oct. 2023
Me alegra que haya tenido una estadía tan increíble y que haya encontrado nuestras habitaciones tan limpias y cómodas, así como nuestro servicio al cliente. Gracias por hacernos saber.

10/10 Excelente

Jodi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Wayne Robelia General Manager el 18 oct. 2023
Thank you for letting us know what a wonderful stay you had.

10/10 Excelente

Michelle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Wayne Robelia General Manager el 10 oct. 2023
Thank you for lettingus know what a terrific stay you had.

8/10 Bueno

Graciela

Se hospedó 1 noche en octubre de 2023
Respuesta de Wayne Robelia General Manager el 10 oct. 2023
I am glad to see you had a great stay.

8/10 Bueno

Eric

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No manner, no professionalism, no class
It was an alright stay. I would give it a better review but I found the front desk night worker rude and since she wasn’t doing a great job and messed things up because she is new, the least she could do was smile and be polite!!! I couldn’t even tell you a name since she wasn’t wearing a name plate. I also only know she was new because the guy who was at the front desk told me she was new and bragged that she only made two mistakes, one was on my room and the other my friends. It seemed he lacked professionalism as well.
Se hospedó 1 noche en octubre de 2023
Respuesta de SC el 7 oct. 2023
Eric, i understand when you come to a hotel the front desk should be able to get you in you room and make the check in as pleasant as we can and we do are best to do that. but we do have people training at times and yes we do make mistakes not olney at training at other times too we are human. nothing we do is done intentionally so I do apologize for inconvenience this may have cause you. and we do not like for anyone to fill we are being unfriendly are unprofessional we will talk to are frunt desk and let them know we need to try harder next time.

10/10 Excelente

Rhonda

Le gustó: Servicios, estado de la propiedad e instalaciones
Clean and comfortable
Se hospedó 2 noches en octubre de 2023
Respuesta de Wayne Robelia General Manager el 5 oct. 2023
I am glad you had such a wonderful stay

10/10 Excelente

Juana

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The weather was amazing
Se hospedó 1 noche en septiembre de 2023
Respuesta de Wayne Robelia General Manager el 26 sept. 2023
I am glad you enjoyed the weahter.

8/10 Bueno

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Wayne Robelia General Manager el 21 sept. 2023
I am glad you had a good stay. Thank you.

6/10 Aceptable

GLORI

Le gustó: Personal y atención, comodidad de la habitación
Room smelled like dirty feet. Other wise it was ok.
Se hospedó 1 noche en septiembre de 2023
Respuesta de sc el 10 sept. 2023
Glori Ifully regert this occurred.are housekeeping team will be making necessary changes to make sure nothing like this happens again.and it makes me happy to know you did not let this ruin your entier outlook on are hotel im thankfull to know eveyting eals was good with your stay.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I really liked it!
Nice, modern, comfortable and clean. Great breakfast!
Se hospedó 1 noche en septiembre de 2023
Respuesta de sc el 10 sept. 2023
David we are happy you had a nice comfortable stay. we look forward to your next stay.

8/10 Bueno

Renee

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A good safe choice.
The comfort inn was a safe clean room. It has complimentary breakfast and the basic amenities.
Se hospedó 1 noche en septiembre de 2023
Respuesta de sc el 9 sept. 2023
Renne we are happy you felt safe with us and your room was clean.

6/10 Aceptable

Terry

Le gustó: Personal y atención, comodidad de la habitación
Smelly Room
When we checked in the room it smelled like animal and the manager came in and sprayed some type of odor eater. It's not that we don't like animals, we just don't want to sleep in the same room that they have. I've stayed in Comfort Suite Hotels before that was much nicer than this one. We'll not be staying there again. My Husband and I were thinking of even changing hotels.The manager explained that there was only two maids working that day so that was a problem because neither one of us wanted to shower because we didn't know if the dog had been in the bathtub and whether it had been cleaned properly.Next time we'll be sure to ask if the hotel is pet friendly because we'll book somewhere else.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Wayne Robelia General Manager el 8 sept. 2023
You booked a room that clearly states it was a pet friendly room. We even explained this at check in. The room had a very slight smell and our rooms are cleaned very well. We even offered to move you rooms, which you declined.

2/10 Terrible

Angel

Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk trying to be nice but was rude. They had lemon water and sweet tea they didn't change daily they added more ice in the dispenser the next day.
Se hospedó 2 noches en agosto de 2023
Respuesta de Wayne Robelia General Manager el 7 sept. 2023
The lemon water and tea are changed every day. We are required to have it available 24/7. We do not change it every hour and dump out perfect fresh lemon water and tea just to ensure that our guests see that we have changed it out. The dutied of changing it completely fall to the breakfast attendant and the Night Audit.

10/10 Excelente

DONALD

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de sc el 3 sept. 2023
thanks for your 10 out of 10 review we are happy you enjoyed your stay with us.

10/10 Excelente

Isaiah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
For finding a place to stay a night quickly this was a good place for sure. Nice quite and easy. One thing I found disliking was the bed itself. Pretty dirty looking 😬 Over all great.
Se hospedó 1 noche en agosto de 2023
Respuesta de sc el 3 sept. 2023
i would like to thank you for staying at comofrt inn with us. im happy to here that you had a nice and quite stay with us. however im so sorry that you bed was not to your liking I will be speaking with the housekeeping manger to make sure this dose not happen again.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2023
Respuesta de Wayne Robelia General Manager el 28 ago. 2023
Thank you for letting us knoiw what an amazing stay you had.

2/10 Terrible

Tia

No le gustó: Personal y atención
Dont stay here auto theft
My vehicle was stolen. Was not given much time past checkout to get things figured out. No one offered to check camera even though they said the spot was on camera.
Se hospedó 2 noches en junio de 2023
Respuesta de Wayne Robelia General Manager el 30 ago. 2023
That is not true. I did check the cameras at your request and as I explained to you, the cameras did not show anything as many other vehicles in the parking lot were blocking the view. As I and my Assistant manger are the only ones with the pasword to the cameras, you had to wait unitl I came into work to view them.

4/10 Mediocre

Terry

Se hospedó 1 noche en agosto de 2023
Respuesta de Wayne Robelia General Manager el 17 ago. 2023
Judging by the review score, there was an issue with your stay. I would very much like to know what that was so we could possibly remedy it or at least make sure it does not occur in the future. Thank you.

8/10 Bueno

Bob

Se hospedó 1 noche en julio de 2023
Respuesta de Wayne Robelia General Manager el 28 ago. 2023
Thank you for taking the time to let us know you had a great stay.

10/10 Excelente

Samantha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Samantha at the front desk was very helpful, needed a bigger room and she immediately found me another room to my satisfaction, courteous and helpful. The hotel does need some remodeling.
Se hospedó 1 noche en agosto de 2023
Respuesta de Wayne Robelia General Manager el 7 ago. 2023
I am glad you were happy with the resolution Samantha offered. I will make sure she knows. Thank you.

8/10 Bueno

Thomas

Se hospedó 4 noches en julio de 2023
Respuesta de Wayne Robelia General Manager el 26 jul. 2023
Thank you for letting us know what a great stay you had.

10/10 Excelente

Myrna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was very friendly and helpful
Se hospedó 1 noche en julio de 2023
Respuesta de sc el 23 jul. 2023
We are happy you injoyed your stay here with us and are stuff was able to make you feel welcomed

8/10 Bueno

Randal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en julio de 2023
Respuesta de Samantha el 16 jul. 2023
Thanks

8/10 Bueno

Deborah

Se hospedó 3 noches en julio de 2023
Respuesta de Wayne Robelia General Manager el 12 jul. 2023
I ap[preciate you taking the time to let me know what a good stay you had. Thank you.

6/10 Aceptable

Michael

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Fair but not great
It was not as we expected. It was clean and the employees were nice. However, it wasn’t in the nicest area and it was a little rundown. There were men sitting around the outside table without shirts drinking and smoking. It wasn’t cared for as well as it could have been-maintenance wise.
Se hospedó 1 noche en junio de 2023
Respuesta de Wayne Robelia General Manager el 6 jul. 2023
I am sorry you were uncomfortable with the area around the hotel. However, we do not have any control over these businesses outside of our property. The men outside were contractors staying at the hotel as guests. If you would have let us know you were unconfortable with them being in the sun with shirts off, we could have said something to them.