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Opiniones sobre Pilgrim House

3.5 out of 5
Pilgrim House
336 Commercial St, Provincetown, MA

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 271 de 410 opiniones" "
Evaluación: 8 - Bueno. 108 de 410 opiniones" "
Evaluación: 6 - Aceptable. 26 de 410 opiniones" "
Evaluación: 4 - Mediocre. 1 de 410 opiniones" "
Evaluación: 2 - Terrible. 4 de 410 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

FRANK

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great clean rooms and location
Se hospedó 2 noches en marzo de 2024
Respuesta de Ken - Owner el 26 abr. 2024
Thank-you for the stay. We look forward to your next visit to Ptown and Pilgrim House. Make OUR house YOUR home!Ken HorganOwner - Pilgrim House Ptown

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful place Wish I could afford in Season lol
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Colin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

JoAnn

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
The request was for a review on the check in process. To be honest, it was awkward. I stood in the entrance to the restaurant for several minutes before anyone even acknowledged me. The check in, parking and directions to our room were all unclear and rushed.
Se hospedó 4 noches en octubre de 2023
Respuesta de KJS el 4 ene. 2024
Thank you for taking the time to write your review, I will share this with the staff and use it as a learning tool and to better improve our Check-In process.Thank you for staying at Pilgrim House - Provincetown

10/10 Excelente

Mark

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Eddy el 6 ene. 2024
Thank you for staying with us! Hope to see you back again.

8/10 Bueno

Tomas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ken Horgan el 2 ene. 2024
Thank you for the feedback

10/10 Excelente

Chad

Viajó con su pareja
Le gustó: Servicios
So convenient and quaint! Will definitely be booking again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de KJS el 28 dic. 2023
Thank you for taking the time to leave a review, all of us at Pilgrim House are thrilled you had a great stay with us.

2/10 Terrible

Marly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I am sorry for qualifying as a terrible experience. Not because of the facilities, staff, services, quiet, and cleanliness. It was a rough experience due to some incidents in the room in front of mine during the night, that brought police intervention to break down that door. Probably this type of incident does not happen often at that place however, to be my first stay there it was very freak out for the rest of us who tried to stay calm in our rooms while law forces did their job.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ken Horgan el 28 dic. 2023
Marly,The medical emergency that occurred on December 26th was a disturbing event for all of us. A registered guest had an episode causing them to lose consciousness and the amazing Provincetown Fire and Medical Rescue team did an amazing job responding to our property. The guest was transported for treatment and I am happy to report is doing well and has returned to their home. The commotion caused was unavoidable as we had to force entry into the guest room for our med rescue team. I can say, gratefully, that this type of incident has happened only twice since we purchased the property in 2017. I am so sorry that your experience was negatively affected but of course I understand. I would like to make it up to you by offering a complimentary stay with us in the future. I also send you a correspondence via email.Again, My sincerest apology. Ken Horgan Owner

6/10 Aceptable

Russell

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ken Horgan el 28 dic. 2023
Thank you for your feedback. I would love to hear about how we could have improved your experience.

10/10 Excelente

Benjamin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great. Nice, large room and excellent value!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Eddy el 6 dic. 2023
Thank you for staying with us. We hope to have you back with us again!

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent communication immediately after making reservation. After hours check-in easy. Located right on Commerce Street but set back and quiet (off season). Common areas and room nicely decorated. Room spotlessly clean but showing neglect with water stain under sink, mildew stains in shower. No espresso machine in lobby as advertised nor coffee maker in room. Off season no gas stations open in early morning hours; gas up evening before early departure. Parking severely limited in Provincetown; know options before arrival. Would recommend and stay again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eddy el 30 nov. 2023
Thank you. for staying with us and for your review. Our King rooms and suite have Keurig coffee makers. Our Staterooms have Nespresso machines. All the town lots, metered spaces, and street spots are free during the off-season to promote off-season tourism. Parking is so much easier during the off-season than in summer. We have been working through a list of painting, upgrades, and items that need freshening up. What everyone in town does during the slower season. We look forward to having you back again.

10/10 Excelente

Thomas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful room. Courteous staff!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eddy el 24 nov. 2023
Thank you for staying with us. We hope to have you back with us again!

10/10 Excelente

Gwen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel- comfortable, convenient, warm.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eddy el 24 nov. 2023
Thank you so much for your review and for staying with us. Hope to see you again

10/10 Excelente

Norbert

Se hospedó 1 noche en noviembre de 2023
Respuesta de Eddy el 24 nov. 2023
Thank you for staying at the Pilgrim House.

10/10 Excelente

Max

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent Thai restaurant on the first floor, quiet room, perfect downtown location right in the middle of things.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eddy el 24 nov. 2023
Thank you for your review of our hotel and restaurant. We are open year-round. Hope to have you back with us again.

8/10 Bueno

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It's all about the location. The room itself was underwhelming and since it was end of season the hotel seemed to be working with a skeleton crew (pun intended, but still an accurate assessment). But worth it if you simply need a place to lay your head after a night of partying.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lorraine J

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

william

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bed was very comfortable but could have better pillows. Ours was too soft
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Dianne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pilgrim House is centrally located. Kevin is a delight! His dinner reco. Mendations were also spot on.
Se hospedó 1 noche en octubre de 2023
Respuesta de KJS el 29 nov. 2023
Dianne, Thank you for taking the time to give us such a glowing review, and Thank you for the Shout Out!

10/10 Excelente

Patricia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en octubre de 2023
Respuesta de kjs el 29 nov. 2023
Thank you

8/10 Bueno

Craig

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de kjs el 29 nov. 2023
Thank you

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de kjs el 29 nov. 2023
Thank you

10/10 Excelente

Troy

Se hospedó 2 noches en septiembre de 2023
Respuesta de kjs el 29 nov. 2023
Thank you

8/10 Bueno

Edward

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Property is right smack dab in the middle of Ptown central, so everything is close by. Easy walk from ferry. There's an elevator (yay!) and good AC. The bed is comfortable. The only strange thing is there were no amenities like ice or a small fridge. No coffee maker either. Strange because there seemed to be a restaurant associated with the property that was never open. I stayed after Labor Day, which may be a factor. Wonderful staff except for the Thursday morning guy.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Ken - Owner el 24 sept. 2023
Edward,Thank-you for your recent stay with us at Pilgrim House. You are right with your observation on in-room amenities and we are taking steps to improve those little things that separate a good experience from a great experience. We strive to WOW and hope that you come back again in the future to experience these upgrades.

8/10 Bueno

Daniel

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en junio de 2023

8/10 Bueno

Jim

Viajó en grupo
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Hot in Paradise
The Pilgrim House staff were very warm and friendly. Unfortunately the room was very warm and unfriendly. Our AC was not working . They gave us a big fan, but it just moved around the warm air. There was another room we could move into but the AC did not work in there either. I was disappointed because I think the place is so nice and the staff were so wonderful. Fix AC and it's paradise.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Laura

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything about this place is perfect! I would highly recommend staying here. I would absolutely stay here again.
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My daughter and I loved this hotel. Very clean and well kept, everyone was so friendly and kind. Kevin was wonderful, so grateful for his help and hospitality. We felt at home, thank you so much Best wishes Linda and Karilyn
Se hospedó 3 noches en junio de 2023

2/10 Terrible

Lauren

I am so sorry to leave this review but the manager has dodged our in person, email and phone attempts to address a serious safety issue that occurred during our stay. I called and spoke with someone prior to our arrival to schedule our late night check in, which was confirmed via phone and email. When we arrived at 2am, there was no envelope left for us. We called the night manager on their emergency line repeatedly but he did not pick up (an employee later told us he had taken a sleeping pill). Eventually, we looked behind the front desk and found a list of all guests and their room numbers. Further, there was a shoe box of keys for every room underneath the desk. We took the key for our room. Essentially, the only reason we did not spend the night sleeping in our car was because of these really concerning safety issues.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would love to visit again in the summer when everything is popping
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A very nice stay
A very neat and clean place, very well located in the Provincetown’s heart.Nice and helpful staff.☺️
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Lucas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The entire staff went to great lengths to ensure our stay was as comfortable as could be. The food at Rosie's, the in-house restaurant, was also amazing!!! Absolutely five stars. We will definitely be coming back!
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Sandra

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was not the properties fault rather Expedia. I was booked in a handicap room. I was not alerted to this in advance so wasn’t able to change prior to arrival. The shower head was only able to be used at my waste. The hotel wasn’t able to move me, but was very nice and comped my parking.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Jordan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just What I Needed
It had a great rate, good location in the area where I was hanging out most, and was quick and easy check in and check out. Couldn’t have asked for a better weekend stay.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Mark

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Rocco

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is very queer friendly. Diverse group of attendants
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Michele

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Though no fault of the hotel, kids jumping upstairs until after 11:00pm was annoying.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Tor

Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Michaela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Stayed at the hotel before. Great location. Always had good friendly service. We were welcomed by Jeremy who was lovely and very helpful throughout our stay. Great staff is crucial to a good hotel.
Se hospedó 2 noches en enero de 2023

10/10 Excelente

BERNHARD

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2023

6/10 Aceptable

Edouard

Se hospedó 1 noche en enero de 2023

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Jeremy at the Front Desk was so nice. He even called while I was driving to Ptown to let me know that they were looking forward to my arrival. Lots of TV channels, huge bathroom, quiet, cozy and warm room for a rainy winter’s night. I love the Pilgrim House.
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Patrick

Se hospedó 3 noches en enero de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sweet Place
We had a sweet and cozy stay at the Pilgrim House. would recommend it to others.
Se hospedó 2 noches en diciembre de 2022

6/10 Aceptable

Beverly

10/10 Excelente

CHRISTOPHER

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place in the heart of Zptown
Very nice, super central place in Ptown. Jeremy the front desk manager couldn’t have been nicer or more helpful. Only downside is that onsite parking is a bit expensive - understandable given the area but they could reduce the cost off-season i would have thought.
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Matthew

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
All that I needed.
I was just there for one night. The room was clean, affordable, and well located. That’ll all that I needed.
Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Kristine

2/10 Terrible

Kristine

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room above us was profoundly noisy on night 1. We told the manager, he argued with us, eventually gave us a downgraded room (bathroom sink in bedroom, no air conditioning). They misled us about parking. Charged us $60 to park in a lot that was free. Said it was not their job to know about parking, again: our fault. Hair dryer set off smoke alarm 3 times. No front desk presence for majority of stay. Kevin the manager was extremely defensive and aggressive. We were actually afraid to stay there by the final night. Absolutely the worst hotel situation I have ever experienced.
Se hospedó 3 noches en noviembre de 2022