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Opiniones sobre Mercury Hotel

3 out of 5
Mercury Hotel
12 Winthrop St., Provincetown, MA

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 216 de 348 opiniones" "
Evaluación: 8 - Bueno. 88 de 348 opiniones" "
Evaluación: 6 - Aceptable. 22 de 348 opiniones" "
Evaluación: 4 - Mediocre. 8 de 348 opiniones" "
Evaluación: 2 - Terrible. 14 de 348 opiniones" "

9,6/10

Limpieza

8,8/10

Personal y atención

8,6/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ANA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
very quaint
Se hospedó 1 noche en marzo de 2024
Respuesta de Amy el 26 abr. 2024
Thank you for your review! We are happy that you enjoyed your stay with us, and hope to see you again the net time you are in town!

10/10 Excelente

Dan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient and comfortable and price was great
Se hospedó 1 noche en marzo de 2024
Respuesta de Amy el 11 abr. 2024
Hello Dan, We are happy to see that you enjoyed your stay with us, and hope to see you again the next time you are in town!

10/10 Excelente

Alain

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tres belle place, tres bien située
Se hospedó 2 noches en marzo de 2024
Respuesta de Amy el 24 mar. 2024
Merci pour votre excellente critique! Nous espérons vous revoir lorsque vous serez en ville!

10/10 Excelente

jaroslaw

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 2 noches en marzo de 2024
Respuesta de Amy el 31 mar. 2024
We are happy that you enjoyed your stay with us, and hope to see you again when you are in town! Call me for a 15% discount promo on the room rate!

4/10 Mediocre

michael

Se hospedó 1 noche en marzo de 2024
Respuesta de Amy el 26 abr. 2024
Hello Michael, Since this was not your first visit to the Mercury, we would love to hear your feedback from your second visit. Please contact us directly via phone or email.Thank you for staying with us again!

10/10 Excelente

KATHLEEN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todd, the host was helpful & friendly. The place has a great vibe & it’s artfully decorated. I loved the view from the rooftop terrace!
Se hospedó 2 noches en febrero de 2024
Respuesta de Amy el 26 feb. 2024
Kathleen, Thank you for your wonderful review! We are so happy you enjoyed your stay with us, and hope to see you again when you are in town!

8/10 Bueno

Rochelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing I did not like was the shower water temperature. Even after letting the water run for 5-6 minutes, the water was barely warm.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amy el 10 feb. 2024
Happy you enjoyed your stay Rochelle! We are looking into the water issue as well. Hope to see you again the next time you are in town!

8/10 Bueno

Holli

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall, the property was really nice. I had never had a shared bathroom experience anywhere before, but it went better than expected. There is a free coffee station, which is really nice. Decor was super cute, everything was super clean. However, I do agree with other reviewers that room #13 is NOT meant for tall people. I am not even 5’3” and my height was a tight squeeze in that room. It didn’t bother me, but definitely something to make others aware of. It also got SUPER HOT upstairs and there was not an adjustable thermostat so we resorted to opening windows. Bed was also not super comfortable, but for one night it was fine.
Se hospedó 1 noche en enero de 2024
Respuesta de Amy el 31 ene. 2024
Thank you for your review Holli! We are happy to hear you enjoyed your stay and thank you for insight that will help us serve guests better in the future. We hope to see your again when you return to Provincetown!

2/10 Terrible

Joshua

Se hospedó 2 noches en enero de 2024
Respuesta de Amy el 31 mar. 2024
We are sorry you did not enjoy your stay, and hope you will give us another chance at one of our other properties.

2/10 Terrible

Bernard

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
I was told to park my car on the street, even though I was told parking was included as it has been in the past. I have a brand new car, 2024 Acura. I parked on commercial street. I woke up and my car had been hit and run and my drivers side mirror was destroyed. I got no resolution nor any good follow up from management.
Respuesta de Thomie el 15 ene. 2024
Thank you for staying with us and for your response. Parking is complimentary but it is on a first come first serve basis. There was ample parking in the area that was free during the time of your reservation, you would need to read the signs. Management (Thomie) contacted you the same day and left a message to return the call, to date we have not heard from you.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Amy el 15 ene. 2024
Thank you for the 10 out of 10 rating! We are happy you enjoyed your stay and hope to see you again when you are in town!

10/10 Excelente

Danielle, Providence

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amy el 31 dic. 2023
Danielle, We are so happy you enjoyed your stay with us! We hope to see you again the next time you are in town!

2/10 Terrible

Arnaud

Se hospedó 1 noche en diciembre de 2023
Respuesta de Todd el 31 dic. 2023
We are very sorry you did not enjoy your stay. We would love to know the reason for your dissatisfaction. Perhaps you will give us another try in the future!

2/10 Terrible

Melford, Chatham

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Todd el 31 dic. 2023
We are very sorry you did not enjoy your stay. We would love to know the reason for your dissatisfaction. Perhaps you will give us another try in the future!

10/10 Excelente

Xavier

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Amy el 27 dic. 2023
Xavier, We are so happy you are enjoying your stay! Thank you for good review!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amy el 27 dic. 2023
Michael, We are so happy you enjoyed your stay with us, and hope to see you again the next time you're in town!

8/10 Bueno

Scott

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Overall the property was nice. Our room (13) was clean, however due to the slant of the roofline it made it difficult to get to the other side of the bed. I suggest you have a disclaimer for that room for people I er 6’ tall. Also on arrival the gentleman that was at the front desk took us to our room but did not mention any other feature of the property, such as the roof top deck of the coffee machine, or if we needed anything during our stay, how to get in touch with someone. I would suggest having making that info clear to the guests upon arrival.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Courtney el 15 dic. 2023
Thank you for your feedback and we have shared your experience with our staff

10/10 Excelente

Tom

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the proximity to downtown and we had the hotel all to our selves. Really comfy/cozy and super quaint. We’ll be back 😊
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amy el 11 dic. 2023
Tom, We are happy you enjoyed your stay with us, and look forward to seeing you again when you are back in town!

10/10 Excelente

Ralph

Se hospedó 1 noche en noviembre de 2023
Respuesta de Courtney el 15 dic. 2023
We are glad to hear your enjoyed your stay and we look forward to seeing you again.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amy el 15 nov. 2023
Robert, Thank you for your review! We hope to see you again when you are in town!

6/10 Aceptable

Carl

Le gustó: Limpieza, personal y atención
Uncomfortable bed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Courtney el 6 nov. 2023
Thank you for your feedback, we have shared your feedback with our team.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location with boutique style..
The hotel location is great and the room was comfortable. I enjoyed the gay friendly staff and the creative stylish decor of the hotel. While the design and room amenities were good, I did not like the noise of the AC unit when used and the outside noise at night.
Se hospedó 2 noches en octubre de 2023
Respuesta de Denise - General Manager el 20 oct. 2023
Thank you for you time and great review with pics! Call directly next time and ask about our return rate special

10/10 Excelente

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Denise - General Manager el 4 oct. 2023
Jefferey thank you for the BIG 10!!! I was glad to see you had an enjoyable stay. Please come back soon the fall is gorgeous and Halloween will be outrageous!

10/10 Excelente

Lisa

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had such a great stay at The Mercury. The Owner could have been nicer and the hotel was perfect for a weekend getaway. Super clean, comfortable beds and great areas to relax around the hotel. So convenient to walk around downtown P-town. Will definitely be back and highly recommend.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Denise - General Manager el 2 oct. 2023
Lisa so glad you had a great time with us. There is still plenty to see in the fall!

10/10 Excelente

Susanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy peasy checkin and electronic key, using the app. Property is modern, edgy and fun. Room was small but very neat and clean. Front desk was professional and friendly. Only critique, internet would drop often and within minutes. For a single traveler or a short stay, it was perfect with parking right on property. This location is ideal and close to the action yet a very short walk to a quiet stay. Lastly fun little sitting areas on decks and off the great room.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Denise - General Manager el 2 oct. 2023
Thank you for your kind words and great feedback!

10/10 Excelente

Jason

Se hospedó 4 noches en septiembre de 2023
Respuesta de Denise - General Manager el 20 oct. 2023
Jason thank you for your review! Please return soon!

10/10 Excelente

Burcin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super clean, friendly, and central location to bars and restaurants. The inn is modern and has a comfy common area to work and read. We will definitely stay here next time.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Denise - General Manager el 21 sept. 2023
We can't until your return - Glad we worked at every ear;u

10/10 Excelente

Ulrich

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Schöne, gemütliche Unterkunft
Se hospedó 1 noche en septiembre de 2023
Respuesta de Denise - General Manager el 2 oct. 2023
Please return soon

8/10 Bueno

The Vu

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Denise - General Manager el 2 oct. 2023
Please return soon!

10/10 Excelente

Jenny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Denise - General Manager el 2 oct. 2023
Jenny thank you for the review please come back and see the fall :)

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
Excellent location, very clean and when the staff are around they have been very friendly.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Denise - General Manager el 15 sept. 2023
Michael, thank you so very much for staying with us and your kind words! Halloween is right around the corner and we are booking up

8/10 Bueno

Jessie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our stay was great!! I just wish they had staff available to assist with check-in and any other problems we may have had. Older people are not always tech savvy!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Denise - General Manager el 15 sept. 2023
So glad to hear you had a great time! Please return back soon!

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice staff and well kept property that seems recently refurbished. Close to everything but in a quiet block. Would def return.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Denise - General Manager el 11 sept. 2023
David thank you for taking the time to give your feedback!Please return soon!

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The manager Todd was wonderful, he saw to our every need. Excellent customer service, thank you Todd!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Denise - General Manager el 11 sept. 2023
Todd is the HEAR & SOUL of the Mercury West. Todd is amazing and takes pride in each and every guest to ensure they are having a great stay.

10/10 Excelente

Kevin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de Denise - General Manager el 11 sept. 2023
Kevin thank you for the BIG 10 we hope to see you again very soon!

8/10 Bueno

Marian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant, conveniently located small inn
My husband and I only stayed one night, in room 1, and it was perfectly fine for our purposes. The hotel is really more of an inn, in an old house. There's a nice sitting room and another small room for drinking coffee, and the rooms are directly off those common spaces. Our room was small, but it was comfortable... until a group of guys came in around 1:30am laughing and shouting and crashing into things. I guess this shouldn't have surprised me on a Saturday night right in town, but since we were having a relaxing mini vacation, it was disruptive to us. The hotel staff were very nice and accommodating, letting us store our luggage on our check-out day in their staff kitchen. The price of this hotel was shocking given the size of the room and the lack of amenities (we only paid $130 because we had reward points that covered the other $650), but it was on par with other accommodations in P'town when I did my search for lodging about a month in advance.
Se hospedó 1 noche en agosto de 2023
Respuesta de Denise - General Manager el 11 sept. 2023
Marian thank you for the great feedback. Apologies about the disruption. Did speak the group the next morning. With the exception of the unexpected noise we certainly look forward to your next visit. email me when returning and I will do my best to keep you the quieter portion of the Inn

10/10 Excelente

Jeffery

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Denise - General Manager el 11 sept. 2023
Jeffery thank you for the BIG '10' we hope to see you back very soon!

10/10 Excelente

Sandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Denise - General Manager el 11 sept. 2023
Sandra, glad to see you had such a great time! Please return soon!

10/10 Excelente

Wendell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Small, cozy room with shared bath was perfect for a single person. Entire facility was updated, very neat, and well-maintained.
Se hospedó 2 noches en agosto de 2023
Respuesta de Denise - General Manager el 11 sept. 2023
Wendell thank you for the great feeback! Hurry back the beach is right where you left it!

2/10 Terrible

Deepak Kumar

Se hospedó 1 noche en agosto de 2023
Respuesta de Denise - General Manager el 15 sept. 2023
Dear Deepak I am please reach out to me at the Mercury and ask for Denise the General Manager

8/10 Bueno

YVES

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Denise - General Manager el 9 ago. 2023
Yves, please return soon and safe travels!

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Denise - General Manager el 9 ago. 2023
Thank you for the review

8/10 Bueno

Ricardo, Wakefield

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall, very well located, clean, nice having coffee available for free. Denise the property manager was very helpful in changing my room to a very nice one.
Se hospedó 2 noches en julio de 2023
Respuesta de Denise - General Manager el 9 ago. 2023
Ricardo thank you so much for the great feed back!See you soon!

6/10 Aceptable

Robert

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 5 noches en julio de 2023
Respuesta de Denise - General Manager el 9 ago. 2023
Thank you for your review if you have more feedback to share you can email me dhaddad@meadsbayhotelgroup.com

10/10 Excelente

Matthew

Se hospedó 1 noche en julio de 2023
Respuesta de Denise - General Manager el 9 ago. 2023
Thank you for the 10!!!! We will you soon!

8/10 Bueno

Gurinderpal

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Denise - General Manager el 9 ago. 2023
Thank you for your review!

10/10 Excelente

Emma

Se hospedó 1 noche en julio de 2023
Respuesta de Denise - General Manager el 9 ago. 2023
Emma so glad you had a great experience! See you again!

10/10 Excelente

Khalid, New York

Viajó con su familia
Great room, great service. Would definitely stay again
Se hospedó 2 noches en julio de 2023
Respuesta de Denise - General Manager el 17 jul. 2023
Thank you for staying with us at the Mercury West! Please come back soon! Always something fun in PTown

4/10 Mediocre

James

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en junio de 2023
Respuesta de Denise - General Manager el 9 ago. 2023
Thank your response. If you have any additional feedback please email us @ info@waterdinn.com

10/10 Excelente

Brian

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All around great stay -- I will be back!
Se hospedó 1 noche en junio de 2023
Respuesta de Denise - General Manager el 17 jul. 2023
Brian thank you for sharing!! Please return soon!