Thank you for the nice review...much appreciated.Hope you get a chance to return.

On behalf of the entire team at Ports of Call I thank you for taking the time to submit your rating...much appreciated

My apologies for the late reply. Thank you for both choosing to stay with us and also for taking the time to submitsuch a great rating... much appreciated. FYI we do have plans to complete a major breakfast room upgrade later this summer.

Thank you for the great rating. Much appreciated. Hope you get a chance to return.

Thank you for both choosing to stay with us and for taking the time to submit your great comments. Much appreciated.

Thank you for the nice review. Yes we are proud of our staff and how they go out of their way to make our guests feel part of the team. I apologize that our breakfast offering is not as extensive as it was pre-Covid but trust you understand that we are under some restrictions.

Thank you for the great rating...much appreciated. Hope you get a chance to return.

I believe you were mde aware of the fact that the housemaid was immediately fired as a result of your complaint so I am surorised with this review but once again please accpet our apologies.

Thank you for the nice review. I am sorry that you were not satisfied with our breakfast offerings. I am sure that you can appreciate that with the high prices of food on the island we do our best to provide a wide variety of options but are restricted a bit as to what we can provide free with our already low room rates..

Yes the island is a little more expensive than larger more popular desitinations but we believe the lack of crowds, the safety, cleanliness and the quality of the island are worth the extra cost. Thank you for choosing to stay with us.

Thank you for both choosing to return to stay with us and also for taking the time to submit such a nice review.

Thank you for both choosing to stay with us and also for taking the time to submit such a nice review...much appreciated

I apologize for the confusion but your issue is with Expedia as our agreement with them is that we charge for children over six.

Thank you for the great rating. I will definitely look into why proper towels were not delivered each day. Thank you for bringing this to our attention.

Thank you for both choosing to stay with us and for taking the time to submit such a nice rating.

Thank you for taking the time to submit your rating. We would really appreciate it if you could email us with suggestions as to what we could have improved on.

I am sorry that you were disappointed with your stay but you were told that one of the room types you selected was not available on the requested ground floor. You apparently then decided that you would take the room on the ground floor and send your sister who had the baby in the room on the 2nd floor. Unfortunately you have not been able to provide the name of who you apparently spoke to after your initial booking that said you could have the two rooms next to each other as all our calls are recorded and we could have investigated.Regardless, although we do try to meet all guests requests re room placement we do not guarantee such, especially when we are at full capacity as we were at the time of your stay.We did run low on beach towels for a 3 day period while we repaired our broken laundry machine but all guests were provided towels and certainly no one ever stated we only provide one towel per person.Our records do show that your room was cleaned each day. Yes it is possible that you were shortchanged a towel during one of the cleans. When this does happen guests generally just phone the Front Desk and we have them delivered to the room immediately.I can not comment on the apparent sarcastic smile of one of our Front Desk. As you will see from the other reviews, the majority of guests feel our customer service and cleaning is excellent.The above said we will take steps to ensure that in the future no one, other than the Reservations Staff deals with guests re room change requests to avoid similar issues..

Thank you for taking the time to submit your rating. We would sincerely appreciate you emailing us and informing us of any area where we could improve our service so we can receive an even higher rating should you visit again.

Thank you for the wonderful review...much appreciated.

Thnak you for the nice rating.

Thank you for both choosing to stay with us and also for taking the time to submit such a nice review. Hope you get chance to return.

Thank you for the wonderful praise...much appreciated.

So happy that you enjoyed your stay.Hope you get a chance to return.

Thank you for both choosing to stay with us and also for taking the time to submit your rating

Thank you for the great rating ....much appreciared.

Thank you for the great review. We chose to switch to Youtube and Streaming as the regular TV service provide on the island was limited and more and more of our guests prefer watching Netflix and Prime, That said we do offer live CNN and Fox.

Thanks for the nice review. Hope you get a chance to return.

Thank you for both choosing to stay with us and for taking the time to submit a review...much appreciated.

Thank you for both the nice rating and choosing to stay with us. Hope you get a chance to return.

Thank you for both chooisng to stay with us and also for taking the time to submit such a grea rating.

As you did not explain reasons for your low rating I can not respond. Fortunately as you can see, the majority of our guests give us a very high rating. Perhaps you could email me at the reservations email on our website and explain your concerns so they can be addressed.

On behalf of the entire team at Ports of Call I thank you for both choosing to stay with us and for taking the time to submit such an incredibe review...much appreciated.

Thank you for the nice review. Hope you get a chance to return.

Thank you for both choosing to stay with us and for taking the time to submit such a great rating.

Thank you so much for the great review. Hope you do get a chance to return.

Thank you for the nice rating. While we do update yearly (new breakfast area and new furniture in half our rooms this past year) we are planning another major renovation this fall, but still hope to retain the low key, old style Caribbean feel that our guests love.

Thank you for your compliment. Hope you get a chance to return.

Thank you for taking the time to submit your rating. It would be appreciated if you could email us and tell us what we could have done better to improve your stay.

Thank you for both choosing to stay with us as well as sending your feedback. FYI we are aware that sometimes certain rooms only receive luke warm water and the entire system is being updated in April when we slow down.

My apologies re the wifi but we are in the midst of upgrading our system (just completed yesterday) and there was some interuptions during the process, Unfortunately a room sensor set off the alarm two nights in a row, We are not sure why but it has not happened since. Fortunately most of our guests were understanding as the alarm last less than 30 seconds. Again my apologies but outside of our control.

On behalf of the entire team at Ports of Call I thank you for choosing to stay with us and for taking the time to submit such a great rating.

Thank you for the nice rating. Hope you get a chance to return.

Thank you for the nice rating. Would appreciate you emailing reservations and letting us know where you feel we could facelift as in the past two years we have renovated the pool, the breakfast area and installed all new furniture in all our poolview rooms. This fall we will be refurbishing the bar and lobby areas.

Tahnk you for taking the time to submit your rating. If you have the time we would really appreciate you emailing reservations and letting us know how we could have made your stay even better.