The pictures online were accurate of the rental. The directions were quite cumbersome with too many details. If it had stated stay straight on Leeward Highway that would have been so much easier. In the directions it stated to turn opposite the Movie Cinema, which does not exsist any longer. The 8 minute ride turned into almost 45 minutes. No one seems to know Pratt Road and very difficult to see at night. A BETTER landmark would have been to look for a sign for Richmond Hill which is a huge sign and very visible.
House keeping did not hold up their end as we had no paper towels, trash bags, dishtowels and various light bulbs not working. Remotes went out for AC and TV within a day.
There is a need for more bowls and coffee cups in the unit.There were 2 cups/ bowls only. There were many plates,containers, pans etc That part was fine, just the things we needed were not plentiful. The clock in bedroom is just broken!
We had one full day of rain and 5 leaks in the ceiling. We had to use all the towels in the unit to soak up water, then wash them. Not their fault.
It sounds as if we hated it but in reality we had a great time. This was about our 6th visit to Provo and we just love it.
The appliances are new and worked. One issue was the icemaker froze up and large chunks of ice appeared.
Ben was FANTASTIC and repsonded quickly to each of our concerns,which were daily and numerous. Definitely suggest you stay here. The view is beautiful.Enjoy the patio and chill.