Hi Juan,Thank you for your feedback and 5-star rating. We have a dedicated entertainment team with a nightly entertainent schedule with events than range from DJ night, a live steel pan band, jazz and karaoke. Though is seems we can do more to communicate our nightly schedule. Yes, the music ends at 10pm - this is to comply with local regulations as Grace Bay is part of a protected national park. These regulations apply to all resorts along Grace Bay. Our bar and midnight snacks continue until 12 midnight. We are sorry that we did not meet expectations in regards to the music, though we are happy you enjoyed your stay overall. Sincerely,Guest Services

Gracias

Thank you for a 5 out of 5 star review of Alexandra Resort and we hope to welcome you back soon!

Estimado Invitado, Gracias por haber elegido vacacionar con nosotros en Alexandra y por tomarse el tiempo para compartir sus comentarios. Nos disculpamos sinceramente por las inconsistencias de nuestra parte y ciertamente intentamos utilizar esta información de manera constructiva para mejorar en este sentido. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro El más cálido saludo, Phillipa H.

Thank you for having chosen the Alexandra and for giving us this positive rating

Dear Denise,Thank you for your wonderful review! We're thrilled that you had such a positive experience at our resort. We're delighted that you loved everything about your time with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Guest Services

Dear Kyle,Thank you for your review! We're delighted to hear that you had a great stay and enjoyed our beachfront location. We appreciate your feedback regarding the fitness center and will consider it for future improvements. We hope to welcome you back again soon for another wonderful stay!Best regards,Guest Services

Dear Drew,Thank you for your review. We're glad to hear you enjoyed your stay. We hope you had a fantastic time swimming and participating in non-motorized water sports. Best regards,Guest Services

Hi Daniel,Thank you for your feedback. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.Best regards,Guest Services

Thank you!

Hi Steven,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and felt like you were in paradise. It's wonderful to know that Clawdy and Priscila, along with our entire team, went above and beyond to make your stay memorable. We're delighted that you appreciated the accommodations, dining, and the warm hospitality extended by our staff. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Guest Services

Thank you!

Hi Melanie,Thank you for sharing your experience with us. We're glad to hear that you found our front desk personnel nice and enjoyed the dining options. However, we apologize for the lackluster service from the waitstaff and the issue with water pressure. Your feedback is valuable to us, and we have addressed these areas for improvement. We appreciate your input and hope to provide a better experience in the future.Sincerely,Guest Services

Thank you!

Hi Andrea,Thank you for sharing your feedback. We're sorry to hear that you found the restaurant options limited and encountered issues with the wine selection and beach bar service. Your comments have been noted, and we will work to improve in these areas. Please note that each evening we have a minimum of 3 to 4 dinner options at Alexandra Resort + 2 options at Blue Haven for a minimum of 5 dining options nightly. We're glad to hear that you found your room comfortable and clean and that our staff was friendly. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Guest Services

Thank you! We hope to welcome you back.Sincerely,Guest Services

Hello Jerry, thank you for choosing to stay with us. We appreciate your generous review. We hope to see you back with us!

Dear Kimberly, thank you so much for choosing to stay with us although there was an uncommon instance, We hope to provide all of our guest value without compromising on comfort or convenience. Thank you so much for choosing to stay with us!

Thank you!

Hi Cheryl,Thank you for taking the time to share your detailed feedback with us.We're glad to hear that you found our staff nice and helpful, and that you enjoyed the food, particularly at the Black Rock Grill and the breakfast buffet at Asu. We appreciate your honesty about the areas where we can improve.Your insights are valuable, and we'll certainly take them into consideration as we work to enhance our offerings. We hope that despite the shortcomings, you were able to enjoy some aspects of your stay.Sincerely,Guest Services

Hi Rhonda,Thank you for sharing your feedback with us!We're thrilled to hear that you had an amazing experience at our resort. We hope to have the pleasure of welcoming you back for another fantastic stay.Sincerely,Guest Services

Hi Jessica,Thank you for sharing your experience with us.We're delighted to hear that you found our staff lovely. However, we're sorry to learn that the resort's amenities did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we continue to enhance our offerings.Sincerely,Guest Services

Dear Catherine,Thank you for sharing your positive experience at Alexandra Resort. We're delighted to hear that you found the resort beautiful, well-maintained, and enjoyed the dining options. It's wonderful to know that our team made your stay enjoyable. We appreciate your recommendation and look forward to welcoming you back to Alexandra Resort in the future.Best regards,Guest Services

Thank you!

Hi Bradley,Thank you for taking the time to share your rating. We value all feedback, and we're sorry to see that your experience fell short of expectations. Your insights are essential to our continuous improvement. We encourage you to provide more detailed feedback through our in-stay or post-stay surveys so that we can better understand your concerns and work towards addressing them.We appreciate your input.Sincerely,Guest Services

Thank you

Hi Elias,We're thrilled to hear that you had an incredible experience at the hotel. It's great to know that the beautiful beach and accommodations. We appreciate your feedback on the food.We look forward to welcoming you back one day for another fantastic stay.Sincerely,Guest Services

Dear Mike,Thank you for sharing your feedback about your recent stay at Alexandra Resort. We appreciate your comments about the room's interior and will take them into consideration for future improvements. Please note that your room category was an oceanfront studio, not a suite. Our suites are much larger with fully-equipped kitchens and living spaces.It's great to know that you found the food enjoyable, especially at our sister property, Blue Haven. We're glad you had a positive overall experience, and we hope to welcome you back in the future for another enjoyable stay.Best regards,Guest Services

Thank you!

Thank you!

Hi Binal,Thank you for your positive feedback and kind words about our hospitality. We're thrilled to hear that you found our resort to have great facilities. We appreciate your comment about the evening events.We hope to welcome you back for another enjoyable stay and continue providing you with great service.Sincerely,Guest Services

Hi Luis,We're delighted to learn that you had a positive experience during your stay! We hope to welcome you back for another excellent stay in the future.Sincerely,Guest Services

Hi Jaclyn,We're thrilled to hear about your fantastic experience! It warms our hearts to know that our team went above and beyond. It's wonderful to learn that you enjoyed the atmosphere, various dining options. We're glad you had the chance to explore Blue Haven through our complimentary shuttle service and appreciate your recommendation.We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Guest Services

Hi Sabrina,We're delighted to hear that you loved your time with us! It's always wonderful to know that our guests had a positive experience. Looking forward to hosting you again soon!Best regards,Guest Services

Hi Malika,We're delighted to hear that you had a quiet and pleasant week with us. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay.Sincerely,Guest Services

Thank you!

Hi Roger,Thank you for your review. We appreciate your recommendation and can't wait to welcome you back as soon as possible. Sincerely,Guest Services