After a long day of travel we arrived to a kitchen and bathroom(s) that I had to clean immediately as the kitchen/dining countertops/floors looked like they had been wiped down with a dirty rag. Bathroom(s) had dried urine dribble on the floors, and the worst was a brown soiled blanket on the master bed. I spent my evening cleaning/washing and sterilizing as it was apparent that had not been taken care of properly. (We were promised a refund of our cleaning fee). Upon my complaint, NaPali properties did offer to have someone come back and re-clean. I declined as I had already cleaned and did not trust that the level of cleaning would be any better than when we arrived! On another note, the carpets in this beautifully appointed but dirty home need to be ripped out and replaced. They were dirty and had multiple chlorox stains everywhere. Perhaps their talented cleaning crew didn’t understand that you shouldn’t use chlorox on carpets as it leaves white marks?
Noise? Every morning we were there we were awakened at 8 am sharp by a contractor with his table saw cutting tiles for hours in the unit immediately below us. On the last morning our new neighbors outside our master bedroom were up at 6 am laughing and loud. I informed Na Pali properties of these issues as well and they basically said that the property owners in this complex have no obligation to inform other owners when construction is going on and contractors have permission to work 8-5 daily, including saturdays, our first morning in peaceful Princeville. As for the noisy neighbors outside our window, that was simply our misfortune. I must say, these units are really close to one another making it difficult to control noisy neighbors, contractors etc.
Oh and yes, there was no internet or television when we arrived Friday until Monday when a technician came out to repair. Thankfully that was a quick early morning appointment and we were up and running.
Between the dirty unit, a table saw and nosy neighbors, Princeville as I know it, was anything but peaceful.
I would not recommend staying here or relying on Napali properties to provide a supportive or clean and sterile (COVID)? friendly accommodation.