Plushy Host is lying in the advertisement. The posting clearly lists washer and dryer in the amenities. It's the very first one listed. I use washer and dryer as a filter when searching properties on VRBO and this one was on the list. The property management know this is false and still chooses to list this. It is essential that we have this when we travel as the activities that we do and the fact that we travel light (carry on only) requires frequent use of laundry. When I inquired about this I was told I could go to Kapa'a, which is 30-45 minutes away, for pay laundry or arrange with Kristin for an extra charge! I'm not even sure who Kristin is. Never had spoke to or dealt with any Kristin. Also with everything we had planned, spending a day driving to Kapa'a to sit around in a laundromat is incredibly inconvenient and a waste of our time when on vacation. Bottom line, if I had known that there was no washer and dryer I never would have booked this property.
I informed Plushy Host the morning after and asked about the false advertisement. They didn't get back to me until the next day with their BS answer. I have been in contact with them on this issue since my stay. Every time I spoke with them they told me it was in review. Basically I got the hint they were just stringing me along hoping I'd forget about it. Horrible to deal with.
Some other issues:
-We were only provided with three bath towels and two beach towels. With no washer and dryer we were just forced to have dirty and always damp towels.
-One of the window cranks on the left side of the sliding door is broken and unable to close. Not able to secure.
-The deadbolt on the auto lock does not line up correctly with the door frame. This causes it not to be able to lock automatically unless the door is pulled from the outside or pushed from the inside. I finally figured this out but not until the property had gone unsecured for a night while we were there a day while we were not there. Anybody could have walked right in.
-The screen door needs fixed or replaced. Slides off track every time it is opened.
-The ceiling fan is barely functional. For one, the pull chain is broken and you can barely even grasp the last couple balls still hanging down. When you are finally able to you can't even really tell what is the "high" setting. It just moves incredibly slow no matter what. Pretty useless.
-Another extra floor fan provided is tiny and produces not much air at all.