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Opiniones sobre Carlton Hotel

3 out of 5
Carlton Hotel
187 Ayr Road, Prestwick, Scotland

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 252 de 384 opiniones" "
Evaluación: 8 - Bueno. 102 de 384 opiniones" "
Evaluación: 6 - Aceptable. 18 de 384 opiniones" "
Evaluación: 4 - Mediocre. 11 de 384 opiniones" "
Evaluación: 2 - Terrible. 1 de 384 opiniones" "

9,2/10

Limpieza

9,4/10

Personal y atención

8,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Tineke, Quesnel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, convenient and friendly!
Se hospedó 1 noche en abril de 2024
Respuesta de Reception Manager el 28 abr. 2024
Thank you so much for your kind feedback, we sincerely hope to welcome you back soon!

10/10 Excelente

james

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
1st stay at the Carlton and very enjoyable. Check in quick and smooth. Rooms and all areas of hotel modern and spotless clean. Great staff who couldn't do enough. Plenty of choice at breakfast. Will definitely re-visit and can highly recommend to anyone.
Se hospedó 1 noche en marzo de 2024
Respuesta de Reception Manager el 12 mar. 2024
Thank you so much for taking the time to leave such kind feedback. I'm so glad to hear you enjoyed your first stay with and we sincerely hope to welcome you back soon.

10/10 Excelente

Susan

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Had a lovely overnight stay breakfast brilliant
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Manager el 24 feb. 2024
Hi Susan, I'm so happy to hear you enjoyed your stay and specifically our wonderful breakfast, we sincerely hope to welcome you back again soon.

10/10 Excelente

Kevin

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a great base for playing some of the great courses in the area at a value for money price
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Manager el 24 feb. 2024
Hi Kevin, I'm so glad to hear you enjoyed your visit and thank you for taking the time to leave such kind feedback. We hope to see you again soon!

10/10 Excelente

Slawomir

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de Reception Manager el 24 feb. 2024
Thank you so much for your kind feedback, I'm very pleased to hear you enjoyed your stay and we sincerely hope to welcome you back in the future.

8/10 Bueno

John

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Reception Manager el 6 feb. 2024
Thank you for taking the time to review. I'm very pleased to hear you enjoyed your stay, any feedback you may have on how to make your next visit even better, would be most welcome. We hope to welcome you back soon.

10/10 Excelente

Trevor

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect
Lovely place love it
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Manager el 6 feb. 2024
I'm so pleased to hear you enjoyed your stay with us, we sincerely hope to welcome you back soon to do it all over again!

10/10 Excelente

p

Se hospedó 1 noche en enero de 2024
Respuesta de Reception Manager el 6 feb. 2024
Thank you for taking the time to provide your feedback. I'm so pleased to hear you enjoyed your visit and we hope to welcome you back again soon!

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Manager el 4 feb. 2024
Thank you so much for taking the time to review, I'm so glad to hear you enjoyed your stay. If you have any further feedback on how to make your next visit even better, please don't hesitate to get in touch.

10/10 Excelente

Trevor

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
Love it here. Such a lovely place for stay and eat.
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Manager el 28 ene. 2024
Thank you for your kind feedback! We sincerely hope to welcome you back again soon!

10/10 Excelente

Anthony, London

Se hospedó 1 noche en enero de 2024
Respuesta de Reception Manager el 23 mar. 2024
Thank you so much for taking the time to review, Anthony. We greatly appreciate this and I'm so happy to hear you enjoyed your stay, we sincerely hope to welcome you back soon!

10/10 Excelente

Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Manager el 28 ene. 2024
Thank you for taking the time to leave such kind feedback, we sincerely hope to welcome you back in the future!

8/10 Bueno

Gordon

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very friendly and clean hotel, staff excellent and good food
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Manager el 28 ene. 2024
Thank you for taking the time to review, We're very glad to hear you enjoyed your stay and if you would have any further feedback on how to make your next visit even better this would be most welcome!

10/10 Excelente

Aron

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Reception Service Excellence
Brody on reception was fantastic.
Se hospedó 1 noche en enero de 2024
Respuesta de Reception Manager el 28 ene. 2024
Thank you so much for your kind feedback, I will be sure to pass your comments along to Brody also, I'm sure this will be much appreciated! We hope to welcome you back again soon

10/10 Excelente

Neil

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Faultless
Great hotel. The room, food and staff were all faultless.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Carlton Hotel el 31 dic. 2023
Dear Neil,Thank you for your great review! We are so happy to hear you had a great stay and I will pass your feedback onto the team. We hope to see you again in the future.Kind regards,

10/10 Excelente

Caroline

Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Supervisor el 18 dic. 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you back in the future. Have a lovely Christmas!

8/10 Bueno

Ian

Se hospedó 2 noches en diciembre de 2023
Respuesta de Reception Supervisor el 18 dic. 2023
Thank you so much for taking the time to review! Any feedback you may have on how to make your next stay a 10 out of 10 would be most welcome.We hope to welcome you back soon. Have a lovely Christmas!

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Looking forward to our next visit
Beautiful room, comfy bed, spotlessly clean and the breakfast was delicious
Se hospedó 1 noche en diciembre de 2023
Respuesta de Reception Supervisor el 7 dic. 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you again soon!

10/10 Excelente

Gordon

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Carlton Hotel el 27 nov. 2023
Dear Gordon, Thank you so much for your great review, we are so pleased we delivered a 10/10 service, I will pass your feedback onto the relevant teams. We hope to we see you back in the near future to do it all again!

10/10 Excelente

Katrina

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
You won’t be disappointed when booking this hotel.
Beautiful Hotel, very friendly staff, and food was amazing,
Se hospedó 1 noche en noviembre de 2023
Respuesta de Reception Supervisor el 8 nov. 2023
Thank you so much for your kind feedback Katrina, It's very much appreciated. I sincerely hope to welcome you again in the future!

8/10 Bueno

Jeanette

Se hospedó 1 noche en octubre de 2023
Respuesta de Reception Supervisor el 5 nov. 2023
Thank you so much for your kind feedback, we would love to welcome you back soon and any further feedback you may have on how to make your stay that 10/10 would be most welcome.

10/10 Excelente

Irene

Se hospedó 1 noche en octubre de 2023
Respuesta de Reception Supervisor el 5 nov. 2023
Thank you so much for your kind feedback, we sincerely hope to welcome you again soon!

10/10 Excelente

Andrew

Se hospedó 1 noche en octubre de 2023
Respuesta de Reception at The Carlton Hotel el 28 oct. 2023
Thank you for your great feedback, we are so glad you enjoyed your stay with us and we hope to see you again in the near future!

10/10 Excelente

Gareth

Se hospedó 2 noches en octubre de 2023
Respuesta de The Carlton Hotel el 16 oct. 2023
Thank you for your great score! We are so glad you enjoyed your stay with us and we hope to see you again soon.

10/10 Excelente

Zara

Se hospedó 3 noches en septiembre de 2023
Respuesta de Reception Supervisor el 8 oct. 2023
Thank you so much for taking the time to review. We are very glad to hear you enjoyed your stay and hope to welcome you back soon!

10/10 Excelente

William

Se hospedó 2 noches en septiembre de 2023
Respuesta de Reception Supervisor el 30 sept. 2023
Thank you for taking the time to review. I;m so glad to hear you enjoyed your stay with us and we hope to welcome you again in the future.

10/10 Excelente

Philip

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reception Supervisor el 27 sept. 2023
Thank you for taking the time to review. I'm so glad to hear you enjoyed your stay with us and we sincerely hope to welcome you back in the future!

8/10 Bueno

Jack, Stirling

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kind regards, Reception at The Carlton Hotel el 27 sept. 2023
Dear Jack,Thank you for you 4/5 star review, we are glad you enjoyed your stay and we hope to see you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kind regards, Reception at The Carlton Hotel el 27 sept. 2023
Dear Guest, Thank you so much for your great review! We are so pleased we delivered a 10/10 service and we do hope to see you back in the near future to do it all again!

10/10 Excelente

Helena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reception Supervisor el 20 sept. 2023
Thank you so much for taking the time to review and thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excelente

Paul

Se hospedó 4 noches en julio de 2023
Respuesta de Reception Supervisor el 20 sept. 2023
Thank you so much for taking the time to review and thank you for your kind feedback, we hope to welcome you again soon.

10/10 Excelente

Michelle

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great nights sleep
My double room was very comfortable and the hotel is lovely and quiet.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reception Supervisor el 18 sept. 2023
Thank you so much for your kind feedback, we hope to welcome you back soon!

10/10 Excelente

Helen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a lovely time, staff very friendly and helpful breakfast was excellent x
Se hospedó 2 noches en septiembre de 2023
Respuesta de Reception at Carlton Hotel el 13 sept. 2023
Dear Helen,Thank you for your amazing feedback! We are so glad we were able to deliver a 5 out of 5 service for you and we hope to see you back in the future to do it all again.

10/10 Excelente

Katrina

Se hospedó 1 noche en septiembre de 2023
Respuesta de Reception at Carlton Hotel el 13 sept. 2023
Dear Katrina,Thank you for your amazing feedback! We are so glad we were able to deliver a 10 out of 10 service for you and we hope to see you back in the future to do it all again.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Reception at Carlton Hotel el 11 sept. 2023
Dear Susan, Thank you so much for your great review, we are so pleased we delivered a 8/10 service, and we hope to see you back in the near future to do it all again! Kind regards

8/10 Bueno

Susan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Reception at The Carlton Hotel el 11 sept. 2023
Dear Susan, Thank you so much for your great review, we are so pleased we delivered a 8/10 service, and we hope to see you back in the near future to do it all again! Kind regards

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Slowest service ever
Receptionist told me wrong way to my room!? Service at breakfast was soooo slow! Was trying to get my own drink as no sign of staff to ask! Beware Bedroom doors bang loudly! Should put the gluten free menu in room as there’s no gluten free options on room service menu. Food was nice, just cold.
Se hospedó 1 noche en agosto de 2023
Respuesta de Reception Supervisor el 5 sept. 2023
Thank you for taking the time to review. We do take all feedback we receive into high consideration.We do have new staff on our reception desk and it sounds like they have gotten mixed up with the layout of the hotel, but I do appreciate that this was less than ideal for yourselves, please accept my sincere apologies for this.Regarding our Room Service menu, we do cater for all dietary requirements and have a large range of different dietary menus that are available on request.I can only apologise for the speed of service you received during your breakfast sitting, I will pass this on to our management team as this is not the standard of service we aim for.I sincerely hope this doesn't deter you from visiting again in the future and if you would like to contact us with any additional feedback, please don't hesitate to get in touch at, reception@carlton-prestwick.com

10/10 Excelente

Caroline

Viajó en grupo
The hotel is beautiful rooms really nice, we did have an issue with evening meal, we were booked in 7.30 and got starter fairly quickly however it was approx 9.15 before we received the main course a bit too late which then resulted the sweet arriving about half hour later but we weren't able to eat much of it as too late now, we did get a free drink and an apology from waiting staff but overall wasn't best experience
Se hospedó 1 noche en agosto de 2023
Respuesta de Reception el 5 sept. 2023
Thank you for taking the time to review. I'm so glad to here you enjoyed your stay with us and I'm sorry that you had a long wait time in our restaurant, I believe our restaurant manager, Darren, has already reached out to you regarding this and I hope it doesn't deter you from visiting again in the future.

10/10 Excelente

Alan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice friendly staff,room nice and clean.
Se hospedó 1 noche en agosto de 2023
Respuesta de Carlton Reception el 24 ago. 2023
Dear Alan,Thank you for your recent review, I'm so glad we were able to deliver a 10 out of 10 service for the duration of your stay with us. We hope to see you in the near future to do it all again!

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
3/10
Very hot, no AC, no lift to 2nd floor, no help with bags, poor breakfast selection.
Se hospedó 1 noche en agosto de 2023
Respuesta de Reception el 5 sept. 2023
Good morning,Thank you taking time to leave us a review. We take all feedback we receive into high consideration. Unfortunately, most hotels in Scotland along with residential buildings will no have in built air conditioning, although we do provide fans in all of our rooms and are more than happy to provide an additional fan, where possible.If you required assistance with your luggage, our reception team would have been more than willing to help with this, or if you required a ground floor room, we can accommodate this on request.Regarding our breakfast selection, we do try and offer a varied selection to cater to everyone's needs including our continental and cooked options, we would love to hear further feedback on this. If you would like to contact us further, please don't hesitate. Our email address is reception@carlton-prestwick.com and I truly hope this doesn't deter you from visiting in the future.

8/10 Bueno

Allister

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Carlton Reception el 16 ago. 2023
Dear Tim,Thank you so much for your great feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 Excelente

paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Carlton Reception el 16 ago. 2023
Dear Paul,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 Excelente

Anne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Carlton Reception el 16 ago. 2023
Dear Anne,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

10/10 Excelente

Tim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Reception el 10 ago. 2023
Dear Tim,Thank you so much for your amazing feedback! We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!Kind regards

6/10 Aceptable

Carole

Se hospedó 1 noche en julio de 2023
Respuesta de Carlton Reception el 24 ago. 2023
Dear Carole,Thank you for your recent review, I'm glad to hea that you enjoyed your stay with us and we do hope to see you again in the near future to do it all again!

8/10 Bueno

Fiona

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very helpful staff - especially on reception where they tried 3 shops early morning to try and find requested newspaper.
Se hospedó 3 noches en julio de 2023
Respuesta de Carlton Reception el 30 jul. 2023
Thanks so much for your recent review Fiona. We are so glad to hear you had such a great stay. Hopefully we will see you again in the not too distant future!

10/10 Excelente

Antonio

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good
Se hospedó 4 noches en julio de 2023
Respuesta de Carlton Reception el 30 jul. 2023
Thank you for your recent 10 out of 10 review, we are so glad to hear you had such a great stay and we hope to see you again in the near future!

10/10 Excelente

moazzam

Se hospedó 1 noche en julio de 2023
Respuesta de Sarah el 22 jul. 2023
Thank you so much for your recent feedback. I'm so glad you had a great stay with us and we hope to see you again soon!

10/10 Excelente

Lorna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff were very friendly and extremely helpful - my husband is gluten free and they had a great selection for him - would highly recommend
Se hospedó 1 noche en julio de 2023
Respuesta de Brody el 18 jul. 2023
Thank you so much for your kind feedback, we're so glad to hear you enjoyed your stay and hope to see you again soon.

8/10 Bueno

William

Se hospedó 1 noche en julio de 2023
Respuesta de Brody el 17 jul. 2023
Thank you for taking the time to review, we would love to hear any feedback you may have and hope to welcome you again soon.