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Opiniones sobre The Hideaway Hotel

3 out of 5
The Hideaway Hotel
459 Tamara Road, Port Moresby

Opiniones

6,4
Evaluación: 10 - Excelente. 8 de 51 opiniones" "
Evaluación: 8 - Bueno. 13 de 51 opiniones" "
Evaluación: 6 - Aceptable. 14 de 51 opiniones" "
Evaluación: 4 - Mediocre. 9 de 51 opiniones" "
Evaluación: 2 - Terrible. 7 de 51 opiniones" "

6,6/10

Limpieza

7,0/10

Personal y atención

6,4/10

Servicios

6,0/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything perfect. Clean and good service. Maybe can upgrade the TV channels service.
Se hospedó 6 noches en marzo de 2021
Respuesta de Hideaway Hotel el 22 mar. 2021
Dear Valued Guest, your comment and recommendation is valued and we will look forward to upgrade. Thank you for staying with us and hope to see you again

8/10 Bueno

Jillian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cost for rooms is equal to PNG experience and expectation. Like a lodge or motel in Australia. Not 3star hotel Love the staff. Friendly and helpful. Love ambience Room service lady was awesome and i had clean sheets towels, water daily. It would be great to have papuan food on menu please. The shower curtain needs cleaning in Room 101 and fridge frosts up and leaks. These are 1st world problems..... am booked in again. 😃
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Rebecca

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Delayed attendance to issues, especially with room items such as TV settings etc.
Se hospedó 1 noche en febrero de 2024
Respuesta de LT - Sales & Marketing Rep el 1 abr. 2024
Dear Rebecca,Thank you for your feedback. Your feedback helps us to improve in the areas lackingMy sincere apologies on the issue. I will handle this with responsible department.Please do come.

8/10 Bueno

Wade

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Wade

Se hospedó 1 noche en abril de 2022
Respuesta de LB el 5 abr. 2022
Hi Wade, Thank you for staying at Hideaway Hotel & appreciate your rating

4/10 Mediocre

Michaela

No le gustó: Limpieza, personal y atención
No in room coffee/ tea provided. Had to chase them for airport pickup had to wake them for airport drop off. Food awful in general a terrible choice
Se hospedó 1 noche en febrero de 2022
Respuesta de LB el 8 mar. 2022
Hi Micheala, Your comments are acknowledged. A single mistake on a day is always paints a bad image. Thank you for bringing it out so I can improve in these areas Thanks

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en mayo de 2021

2/10 Terrible

Terry

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disgusted
The confirmed booking was NOT received by the hotel either on Sat or Sunday and my friend, Tracey Yawing was refused her Accomodation at the hotel, this is not good enough and is very bad service, I expect a full refund.
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en febrero de 2021
Respuesta de Hideaway Hotel el 22 mar. 2021
Please tell us how we can assist you. feel free to express your dissatisfaction

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en diciembre de 2020
Respuesta de Hideaway el 27 dic. 2020
Thank you so much for being here and we look forward to see you again.

8/10 Bueno

Dale

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en mayo de 2020

6/10 Aceptable

Cliente verificado

Se hospedó 5 noches en enero de 2020

8/10 Bueno

Mickey, Japan

Le gustó: Limpieza, personal y atención
スタッフの方は明るく非常に対応が良かったです。
Se hospedó 2 noches en febrero de 2020
Respuesta de TC el 16 mar. 2020
Thank you very much for your review ..

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, older property, could do with a facelift over a few years would be a good idea
Se hospedó 1 noche en diciembre de 2019
Respuesta de TC el 20 ene. 2020
Good morning, Thank you for your review and we hope to uplift the face of our property. Thank you.

6/10 Aceptable

Jacob

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de TC el 20 ene. 2020
Hello, Thank you for your review..

2/10 Terrible

Phil

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Think very carefully before booking this property. The place is a dump and the management are unprofessional clowns. The pool is a giant green slimy swamp. The first room I was in had no hot water and the shower was just a trickle, although the sink in the room had only hot water. The bathroom door auto locked when shut and needed maintenance to come open the door with a screw driver or housekeeping to use a key. A K75 lamb curry consisted of exactly 5 large mutton bones with barely any meat on them. The butter put out for breakfast was rancid and the staff didn't know/couldn't tell/didn't understand. They were unable to generate a correct account on two occasions from reception. On the Saturday night the property was over run with loud fighting drunkards and despite numerous security nothing was done. There was a large noisy fight in the pool area around 1am At 6.45am on Sunday the pool area was littered with empty beer bottles and sleeping drunks including one who was barely dressed. Leaving my room at 6.45am I was harassed by a drunk holding a beer who could barely stand up, security removed him only after i complained. At 6,45am a young drunkard was "pretending"to play the piano (very badly) in the breakfast buffet - hardly a peaceful eating environment- he was apparently the "directors nephew". This place is a disgrace to PNG and is not somewhere any international traveller would want to stay. Pay the extra to stay in a decent property. This place is a dump run by clowns
Se hospedó 1 noche en noviembre de 2019

4/10 Mediocre

ALEXANDER

No le gustó: Personal y atención
near the airport in a disadvantaged area
Hotel for a short stop - it is not recommended to go outside the perimeter. Take the shuttle. The staff is amazingly stupid - they can’t even find the paid client reservation for 10 minutes. The restaurant is not recommended (expensive with poor quality). The Internet almost does not work (that is, the network is formally there, but it is impossible to use)
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2019
Respuesta de tc el 2 sept. 2019
Hi, Thank you very much for your reviews.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed here at least 4 times, and have never been disappointed.
Se hospedó 1 noche en agosto de 2019
Respuesta de CT el 7 ago. 2019
Hi Sir/Madam, Thank you very much for you review. We hope that you will always enjoy your stay at our hotel when you come again for vacation.

4/10 Mediocre

anonymous

Viajó por negocios, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My room was dirty please check rooms before guests arrive and the bathroom mats were dirty haven't been changed. also the smell please clean rooms
Se hospedó 1 noche en junio de 2019
Respuesta de CT el 7 ago. 2019
Dear sir/Madam, We apologise for what has happened to you when you stayed here in our hotel. We hope to improve on our amenities and try to keep all things well cleaned. Thank you.

6/10 Aceptable

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de CT el 23 may. 2019
Thank you for your review..

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great area, staff are friendly helpful people and I wish to go again
Se hospedó 5 noches en abril de 2019
Respuesta de ct el 21 may. 2019
Thank you very much for your review..

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en abril de 2019
Respuesta de CT el 21 may. 2019
Thank you for your review..

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Big room and clean. However you can see and hear whoever's in the bathroom. Should be closed off instead of the wooden windows
Se hospedó 2 noches en diciembre de 2018
Respuesta de FM el 8 feb. 2019
Much appreciated. Will improve the bathroom setting. Cheers

4/10 Mediocre

Laura, Australia

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Really tired, disappointing hotel. Really, really poor food. No change at the bar. No pickup at airport (had to call). No free wifi - paid only (cheaper to get your own SIM at the airport). Don't waste your money.
Se hospedó 2 noches en noviembre de 2018
Respuesta de Sherlon Adrales/General Manager el 6 dic. 2018
Hi Ms. Laura, I was very ashamed and disappointed as a General Manager as it is my full responsibility and reflection on how I manage the hotel, I cannot bring back those bad times but I guarantee you that Hideaway Hotel Team is striving hard to address all this short comings and lapses from our end. I really appreciate your comments for us to strive even more that one day we will live by our standards. Thank you

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en octubre de 2018
Respuesta de C.T el 24 nov. 2018
Hi, Thank you very much for sending us your review so that we can improve our hotel ammaties so that the next stay you make it will be much more perfect..

10/10 Excelente

Anne-Marie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2018
Respuesta de C.T el 24 nov. 2018
Hi,thank you very for choosing hideawayhotel to stay.. Hope to see you again staying at our hotel..

6/10 Aceptable

John, Townsville, Australia

No le gustó: Estado de la propiedad e instalaciones
first romm leakage, second no curtain
firs room had leakage from updatirs near the bed, second room had no covering or curtain to block view from the bedroom to block off bath romm and toilet. The water in toilet kept flowing making difficult to flush out waste, had to use another water tap near by
Se hospedó 3 noches en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de la habitación
good for a pit stop
nothing exceptional, but good to stay one night waiting for the flight next day
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

andy, aust

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean good location value for money
Great friendly staff. Clean room. Pool side room very spacious. Bath and walk in shower. Cant wait to return.
Se hospedó 4 noches en julio de 2018
Respuesta de C.T el 9 ago. 2018
Dear Guest, Thankyou for taking the time to write a review of your stay in the hotel.We hope to improve our amenities. Regards, Carolyn Tona

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel but the bed was uncomfortable. Many mosquitoes inside the room. Kindly people and good prices
Se hospedó 1 noche en julio de 2018

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Old-world charm (including no internet)
Just 1 night. Convenient to be so close to the airport and have a shuttle bus service. Also convenient for us to have dinner and breakfast there, which was ok, except with limited choices. In a very large room with ambience of former glory and old-world charm. Enjoyed a quick swim in the pool in the morning. Quite disappointed that there was no internet access though. Advertising said it was available in the foyer only and free. There was also a display on the front desk saying internet available. But when we asked for the password we were told that it hasn't been available for a long time because of issues with the internet supplier. A little less old-world charm in that respect would have been better.
Se hospedó 1 noche en junio de 2018
Respuesta de Carol el 12 jul. 2018
Dear Guest, Thank you for taking time to write a review of your stay in the hotel. We apologize for any convenience that you experience while staying here at the hotel. We will try to upgrade the hotels wifi and amenities of the hotel. Thank you

2/10 Terrible

Barnabas, Gold Coast, Australia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Poor experience
I called a couple of times and Receptionist was unhelpful and always hung up staright away and tone of voice seemed uninterested to help. I called couple of times before my flight to inform and confirm with reception that I should be picked up at the International aiport. When I arrived no one was waiting so I walked to domestic aiport looking for the hotel pick up. Very disorganised even though specific information were given. Room bathroom smelt very bad of urine and Tv wasn’t working.
Se hospedó 1 noche en julio de 2018
Respuesta de Carol el 12 jul. 2018
Dear Guest, Thankyou for taking time to write a review of your stay in the hotel. We apologize for any inconeience that you exprience while staying here at the hotel. The management is checking reported complains and will not not happen again. Staff training to be more friendly and accommodating will continue with our front staff. Thankyou..

6/10 Aceptable

Soni

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en enero de 2018

2/10 Terrible

Phil, Brisbane, Australia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Their advertising is false...barely a 2 star
On arrival the reception staff were too shy and spoke so quietly that I had to ask them to repeat themselves many times. The room they gave me was at the back of the hotel. It was dirty, had no soaps or bath towels, had no beverage making supplies, the bed covering was stained, and the doors on the vanity unit were hanging off. I asked for a better room...something that matched the photos and description when I booked. This room was better but also had no soaps or bath towels, and had no beverage making supplies. Also the shower was filthy. A cleaner came and made the room a little better. Next day I had to specifically ask the cleaner for soaps, toilet paper, and beverage making supplies. Repairs had been done in the bathroom and the workmanship was amateurish to say the least. I ate twice in the restaurant and regretted doing so both times. The Filipino Adobo meal tasted nothing like adobo...it was sweet and sour, and the next night the pizza base was undercooked and doughy. When I checked out the reception staff could't provide with all the receipts for my meal and other spending. Then I was informed that the airport shuttle driver hadn't turned up so they had a taxi waiting for me. I hesitated knowing the potential danger of taking a taxi at 4am in Port Moresby. I was assured that the driver was trusted and that I would be safe. Fortunately I was delivered safely to the airport but it was a nervous finale to an unsatisfactory and disappointing weekend stay.
Se hospedó 3 noches en septiembre de 2017

8/10 Bueno

Gregory Norris, Washington, DC

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Don't stay in PM, but if you do, it's ok here
Dangerous. PM is Dangerous. This hotel picks you up and drops you off because of how dangerous it is. They Rob you by charging 20 per Hour to use WIFI (when it's working) The restaurant food is adequate at best. Happy hour is a good deal though. They will arrange for a taxi but MAKE SURE IT'S THE RIGHT ONE. We were sent with a guy who we later found out the hotel didn't trust. The pool was always "under maintenance" so we didn't use that either. Basically we got ripped off for what we paid.
Se hospedó 3 noches en julio de 2017
Dear Mr Gregory, Thank you for taking time to write a review of your staying here at the hotel. We apologized for any inconvenience that you experience while staying here at the hotel. The Management is already checking all reported complains to ensure that things will not happen again. Staff training continues to be more friendly and accommodating and upgrading hotel amenities is currently on process. Thank you for your time and staying here at our Hotel. Regards Reservation Officer

2/10 Terrible

Mike, Brisbane

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not a nice way to leave the country
We were shown to our room (108) by a nice porter and turned the aircon on to cool the room. We noticed the fridge wasn't on, no water, no milk or coffee .. just 2 satchets of "three in one", which we didn't want. No plugs for sink of bath .. taps and spouts dirty ... green scum around taps. About that time, we noticed a drip of water from the aircon, which soon became a constant flow. Soaked up much with towels, but ended up asking for another room. We moved to room 110 and started again. TV didn't work, so we managed to fix the problem and all seemed fine. Bathroom and tea services as in room 108 .. lousy. When registering, we asked to be woken in time to get to the airport for our 6:30 flight. We weren't and had trouble paying our account, which was more than quoted, because they didn't have change. We missed our flight and had to pay another $480 for a later flight and sit at the terminal for 5.5 hours. The entire staff seemed very morose, like they didn't care one iota about their clients. They whispered, rather than spoke and being hard of hearing didn't help me. They DID NOT SMILE ONCE, even though we tried to be friendly. It was not a good experience, especially after having such a fabulous time in Rabaul, with the friendliest of people and great service at Kabaira Beach Hideaway Resort. I couldn't recommend the Hideaway Hotel at Port Moresby to my worst enemy!
Respuesta de Reservation Officer el 18 jul. 2017
Dear Mr Mike , Thank you for taking time to write a review of your staying here at the hotel. We apologized inconvenience that you experience while staying here at the hotel. The Management is already checking all reported complains to ensure that things will not happen again. Staff training continues to be more friendly and accommodating and upgrading hotel amenities is currently on process. Thank you for your time and staying here at our Hotel. Regards Reservation Officer

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, comodidad de la habitación
Staff nice enough but no management.
Rats in the room - many! Price promoted at the hotel LOWER than we had paid via our internet booking! Dirty room due to cigaret ash.

6/10 Aceptable

Elanden, Australia

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Close to airport
Nice to have courtesy bus to access hotel from airport. Every hotel in Pt Moresby is overpriced for what is offered. Reasonable rooms. Limited options for meals.

4/10 Mediocre

Michael

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Might be the best of a very bad lot
Port Moresby is short on mid-priced hotels so you may be forced to stay at the Hideaway but lower your expectations - the hotel is terribly dated and in general disrepair. It's location near the hotel is good for overnight transfers but you'll need to hire a car to see anything of the city/ country. The restaurant is fair - reasonable food and comparatively reasonably priced. Overall however the standard is poor and you'll want to spend as much time out of the hotel as possible.

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
To be honest a dump
Could not wait to get out of the place to be honest the food was terrible the internet was nill, the service was terrible not whT it was supposed to be never again ever .i would not put my dog in tnere

6/10 Aceptable

Chas, Melbourne

Le gustó: Personal y atención
Quiet and restful
Housekeeping staff had to be reminded to change linen and bring new towels. No water jug or glasses in refrigerator No laundry bag or dockets in room Advertised Wi-Fi did not work No in--house directory with internal phone listing and available services

6/10 Aceptable

Colin, Somerset, UK

Le gustó: Personal y atención
Average hotel, reasonably close to the airport.
A relatively average hotel, showing signs of wear, clean, but with a few details missed. About a mile from the airport, but did free airport pick up and drop. Better priced than most of the local hotels.

4/10 Mediocre

Dusty, Cairns Australia

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
It's PNG situation, strange set-up
They need electrical cables to be cable ties up and away, have hot water at all time, Air/Con need fixed or get new one/s as they scream, so sleep is very hard, really they need have look what they are doing, and it possibly better than right now, also there other things wrong, like showers are not cleaned or water on floor, etc but I was in 3 rooms cause 2 where real bad, A have look yourself, also see the Chef and tell me, I know right & wrong

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Poor Location
Poor location for Port Moresby. Nothing around the hotel. Wifi expensive=K20 per hour.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel in PNG.
Never have been there but have heard that it can be dangerous. The hotel has a lot of security ans watchful eyes which is what is necessary in a poor country.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
まあまあかなというホテル
場所は空港から近く、便利だが、周りの治安には不安がある セキュリティは良いと思うし、従業員もとても良い ポートモレスビーの治安と宿泊料を考えた場合、 充分と考えられます

6/10 Aceptable

Charles

Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Hidden away near the airport.
Basic hotel - good for overnight but little space in the room for doing much. Needs maintenance, but AC works well. Not a resort, but adequate for the night.