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Opiniones sobre Holiday Inn Express & Suites Port Huron, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Port Huron, an IHG Hotel
2021 Water Street, Port Huron, MI

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 293 de 428 opiniones" "
Evaluación: 8 - Bueno. 97 de 428 opiniones" "
Evaluación: 6 - Aceptable. 17 de 428 opiniones" "
Evaluación: 4 - Mediocre. 12 de 428 opiniones" "
Evaluación: 2 - Terrible. 9 de 428 opiniones" "

9,2/10

Limpieza

9,4/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jessica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Smooth experience. Very kind staff. Room was spacious and clean. Would definitely stay here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Jennifer K. el 4 may. 2024
Thank You, Jessica!

6/10 Aceptable

richard

Viajó con su familia
Le gustó: Personal y atención
Property looks like it has been remodeled a lot. It was okay but nothing spectacular. Breakfast was good, lots of choices so not a continental type. Staff was very friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer K. el 27 abr. 2024
Thank you, Richard.

10/10 Excelente

Lisa

Le gustó: Estado de la propiedad e instalaciones
My hotel stay was really nice. The night manager was so helpful in assisting me. She made signs that she posted in the front lobby for the Miss Michigan USA Contestants. That was so thoughtful and kind of her. 👸
Se hospedó 2 noches en abril de 2024
Respuesta de Jennifer K. el 21 abr. 2024
Thank you, Lisa! it was our pleasure to have you!!

10/10 Excelente

Jody

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
From check in with staff Rhonda, breakfast with staff Marie and check out with Staff Jennifer - this stay was excellent. It was so nice to see such positive customer service all under one roof. It was a great place.
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer K. el 21 abr. 2024
Thank you, Jody! We really enjoyed having you stay with us!

10/10 Excelente

LeAsha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The beds were so comfortable
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer K. el 15 abr. 2024
Thank you, LeAsha!

10/10 Excelente

Sheilla

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very friendly, Rhonda made us feel welcome immediately. Found a half eaten candy bar under the bed 😂 but otherwise clean and quiet.
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer K. el 7 abr. 2024
Thank You, Sheilla!

10/10 Excelente

Timothy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a great hotel with fantastic staff. Very clean in a nice quiet area and it over looks the boat docks. Nice hot showers and a surprisingly heated pool! Breakfast was also really nice for options. Would stay again!
Se hospedó 1 noche en abril de 2024
Respuesta de Jennifer K. el 7 abr. 2024
Thank You, Timothy! We will look forward to having you stay with us again!

6/10 Aceptable

Mary

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios
We really did enjoy our stay! The staff was amazing and so helpful. The rooms was very clean we loved that. The pool was so warm and they have the pool area heated like a sauna! Was amazing. Our only downside was the carpets in thenstair cases was very very dirty and smelled bad. We emptied the trash can in our room to notice it was very sticky and filthy underneath and was just covered by a extra bag. We was on the 3rd level and the floor in the halls was very unsteady and lumpy. Makes you feel a tad uneasy as if you might fall through. We didnt though! The front check in area was well updated, they just need to update the rest. The breakfast was hot and plentiful. It was delicious. We would definitely return, just wish they would work on those things.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennifer K. el 1 abr. 2024
Thank you, Mary. Your comments were shared with our Staff and we are looking into replacing flooring. thank you for your Candid review.

10/10 Excelente

Shane

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennifer K. el 9 mar. 2024
Thank You, Shane!

8/10 Bueno

David

Se hospedó 1 noche en febrero de 2024
Respuesta de Jennifer K. el 13 feb. 2024
Thank you, David!

10/10 Excelente

Reva Love

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Jennifer K. el 5 feb. 2024
Thank you, Reva!!

10/10 Excelente

Johnnie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the bed quality and the friendly staff..
Se hospedó 1 noche en enero de 2024
Respuesta de Jennifer K. el 15 ene. 2024
Thank you, Johnnie!

10/10 Excelente

Kerry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Jennifer K. el 13 feb. 2024
Thank you, Kerry!

10/10 Excelente

fred

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jennifer K. el 8 dic. 2023
Thank you, Fred!

10/10 Excelente

NANCY

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jennifer K. el 8 dic. 2023
Thank you, Nancy!

10/10 Excelente

Darcy

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A little gem in Port Huron. Very pleasant person at reception, and check-in was efficient. The room was spacious with a lovely view of the marina out back.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jennifer K. el 24 nov. 2023
Thank You, Darcy! It was our pleasure to have you!

8/10 Bueno

Heather

Se hospedó 1 noche en octubre de 2023
Respuesta de Jennifer K. el 19 nov. 2023
Thank you Heather!

10/10 Excelente

Bryon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would recommend this property if Catching the train as well as for shopping in the area. As well a Cracker Barrell Restaurant is just a few feet away. Bobbi at the front desk arranged a cab for us for early morning departure to train station as well.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jennifer K. el 26 oct. 2023
Thank you, Byron!

10/10 Excelente

ARBEN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really nice place to spend 1-2 nights
Se hospedó 1 noche en octubre de 2023
Respuesta de Jennifer K. el 22 oct. 2023
Thank you So Much!!

10/10 Excelente

Ann

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is a lovely, very clean property with water views in the back. The breakfast service had many tasty options. The staff was exceptionally friendly and efficient. I wish I could give the staff more than 5 stars!
Se hospedó 1 noche en octubre de 2023
Respuesta de Sincerely, Ashleigh Property GM el 20 oct. 2023
Thank you for such a great review! We are so glad to hear you enjoyed your stay with us!

10/10 Excelente

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jennifer K. el 10 oct. 2023
Thank You, Steve!

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jennifer K. el 1 oct. 2023
Thank You very Much, David!

8/10 Bueno

terry

Viajó con su pareja
Le gustó: Personal y atención, servicios
front lobby clean and welcoming floorbcarpets badly in need of change hall windows are filthy room is clean and large receptionisrpt at front desk friendly and helpful
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jennifer K. el 17 sept. 2023
Thank you for your Feedback! Carpets to be replaced soon.

10/10 Excelente

Steven

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jennifer K. el 14 sept. 2023
Thank you, Steven!

10/10 Excelente

Cathi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jennifer K. el 6 sept. 2023
Thank You, Cathi!

10/10 Excelente

Sharon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Shooing trip
Very friendly man at check in. I had requested not the ground floor and had called the hotel to ask about that. I mentioned to the girl that the last time we stayed there we had a view of the bridge which the grandkids loved so she made sure we had a room with a great view. Internet didn’t work the greatest
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 1 sept. 2023
Thank you very much for taking the time to share your experience about your recent stay with us. I am delighted that you enjoyed your visit and very pleased with the high rating of our services and facilities.

10/10 Excelente

Leslie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is so nice, friendly and helpful
Se hospedó 2 noches en agosto de 2023
Respuesta de Jennifer K. el 30 ago. 2023
Thank You, Leslie!!

4/10 Mediocre

Peter

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
It was right across the border. Very convenient for international trip.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 29 ago. 2023
I would like to apologize to you failing to meet your expectations. We strive to make each stay as pleasant and comfortable as possible.

6/10 Aceptable

richard

Le gustó: Personal y atención, comodidad de la habitación
Disapointed
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 16 ago. 2023
We are very Sorry that we failed to meet your expectations, Richard.

4/10 Mediocre

Gloria

Viajó con su pareja
No le gustó: Servicios
The cleaning ladies left cleaning rag on floor. No soap in bathroom to wash hands. The price we paid for this crappy room was too much($262) I thought 💭I was paying less for it
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 16 ago. 2023
Dear Gloria, We are very sorry to hear that we failed to meet your expectations. i will share your review with our cleaning staff as we strive for improvement. Thank you.

10/10 Excelente

Bethany

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Jennifer K. el 16 ago. 2023
Thank you, Bethany!

8/10 Bueno

Tracy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 13 ago. 2023
Thank you, Tracy!

2/10 Terrible

Jeffrey

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 13 ago. 2023
Apologies that we failed to meet your expectations.

10/10 Excelente

barbara, Ingersoll

Viajó con su pareja
Le gustó: Servicios
I stayed here because we saw the marina in pics, there was only rotten wooden docks. The pool was not open. This was all very disappointing. However the room and hotel was very well kept. The breakfast was as wonderful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 11 ago. 2023
Thank you For Your Feedback, Barbara!

10/10 Excelente

RODNEY

Se hospedó 2 noches en agosto de 2023
Respuesta de Jennifer K. el 12 ago. 2023
Thank You, Rodney!!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice hotel, reasonably priced. Surrounding area not so nice.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 11 ago. 2023
Thank you so Much!

10/10 Excelente

Deb

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Understanding that there were many construction workers staying at this location, the elevator floor was in rough condition. But other than that, the hotel was great!
Se hospedó 1 noche en agosto de 2023
Respuesta de Jennifer K. el 8 ago. 2023
Thank you for Understanding! Come back and Stay with us Soon!

4/10 Mediocre

Angela

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Stains in the carpets everywhere. The staircase felt like you could fall through a step at anytime, very crappy for the expensive price. Staff were very nice, but will not be back to this one again.
Se hospedó 2 noches en julio de 2023
Respuesta de Jennifer K. el 8 ago. 2023
I am sorry to hear you were disappointed in your stay with us. Carpets will be replaced soon.

10/10 Excelente

Emily

Se hospedó 1 noche en julio de 2023
Respuesta de Sincerely, Ashleigh Property GM el 23 ago. 2023
Thank you for your review!

8/10 Bueno

Duane

Viajó con su familia
Le gustó: Personal y atención, servicios
Bathroom floor wasn’t clean.
Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer K. el 30 jul. 2023
Sincere Apologies, Duane. Thank you for staying with us, I will share your concern with Housekeeping.

4/10 Mediocre

Mandi

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
The Expedia reviews for this hotel are wildly inaccurate. The hotel was dirty and didn't seem to be cleaned regularly (spills on the floor and spiderwebs in hallways that were there the whole time). The room smelled like mold/mildew. People walking around above and in hallways was extremely loud. The bed seemed clean, but was not very comfortable. Overall our experience at this hotel did not meet the expectations set by the rating on Expedia!
Se hospedó 3 noches en julio de 2023
Respuesta de Jennifer K. el 28 jul. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Carpeting in the Hallways are due to be replaced.

10/10 Excelente

Bonneville, ROCKFORD

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean rooms and helpful staff, always a pleasure to deal with, never had any problems and I stay frequently.
Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer K. el 24 jul. 2023
Thank you So Much! It's our Pleasure!!

10/10 Excelente

Paulette

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is a fresh, friendly hotel. From check in to check out the staff were pleasant and eager to help. When we first arrived we were given a room. When we went into our room and was looking into going out for dinner we realized that the adjoining room had a small child in it - now don’t get me wrong we don’t mind children but we were not wanting have kids around. Neal the manager quickly looked into changing our room to a quieter area of the hotel- and we were so thankful after a long day in the car. The rooms were bright and welcoming. The pool was a bit warmer then I would like but it was a nice place to get some exercise. The bed was comfortable and we slept well. Check out was a breeze . We will keep this place in mind on our next trip through Michigan.
Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer K. el 24 jul. 2023
We really appreciate all your Kind Feedback! Hope to see you next time you are in the Area!!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Top notch stay!
Hospitality was fantastic and the amenities were terrific for a family with kids. Photos don’t do it justice! Lovely outdoor space overlooking the water. Pool water was so warm we could have swam all day! Excellent breakfast (minus all the styrofoam). Would happily stay again!
Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer K. el 19 jul. 2023
Thank you So Much!! We appreciate your Fantastic Review!!!

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Jennifer K. el 18 jul. 2023
Thank you So Much!!

8/10 Bueno

Darren

Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer K. el 19 jul. 2023
Thank You Darren!!!

10/10 Excelente

MARK, St Paul

Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer K. el 8 ago. 2023
Thank you, Mark!

10/10 Excelente

Wilma

Se hospedó 1 noche en julio de 2023
Respuesta de Sincerely, Ashleigh Property GM el 31 jul. 2023
Thank you for your review. We are glad to know you enjoyed your stay.

10/10 Excelente

Ric

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property, and the manager went out of her way to help upgrade our room since we checked in late and there was a nicer one available. Pool is great, and there are even rooms with giant jacuzzi tubs! Will stop back here again!
Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer K. el 9 jul. 2023
Thank You So Much, Ric! It was our pleasure to have you stay with us!

8/10 Bueno

Wayne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Highly recommend
Great hotel! Room spotless clean and fresh. Beds super comfortable! Nice decor in room. We had a water view, but its just over a defunct marina, but still good with me. Obviously no view of St Clair river, but only a short 5min drive. Loved the property’s outside lounge area…they have a free use grill there! Definitely stay again!
Se hospedó 1 noche en julio de 2023
Respuesta de Jennifer K. el 5 jul. 2023
Thank you so much for your amazing review!! We are so very happy to hear how much you enjoyed your stay at our hotel and in Port Huron! A positive guest experience is something our staff takes great pride in, so we really value your feedback. We would love to have you stay with us again if you are ever back in Port Huron!