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Opiniones sobre Tropical Lagoon Resort

3 out of 5
Tropical Lagoon Resort
Blue Hole Road, Port Antonio, Portland

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 21 de 74 opiniones" "
Evaluación: 8 - Bueno. 24 de 74 opiniones" "
Evaluación: 6 - Aceptable. 13 de 74 opiniones" "
Evaluación: 4 - Mediocre. 8 de 74 opiniones" "
Evaluación: 2 - Terrible. 8 de 74 opiniones" "

8,2/10

Limpieza

8,0/10

Personal y atención

7,0/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Mikiko

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Madusha

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Sergio

Se hospedó 4 noches en enero de 2024

4/10 Mediocre

Donissa

Se hospedó 2 noches en diciembre de 2023

4/10 Mediocre

Christine

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
But the Resort is not open noch restaurant no bar no breakfeast big construction site.Please put out on the booking side!
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Shemar

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
There wasn't any water there at one point, no wifi
Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Gabriel Roy

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
we had no electricity for 2 days, no water for almost all the duration of the stay. no wifi at all had to use all my data. the restaurant was completely closed. the place was not like the pictures. pictures dated for a least 10 years ago! the place is in construction and dangerous for children
Se hospedó 8 noches en julio de 2023

8/10 Bueno

Khamika

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Moesha

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terrible stay
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Marcia

Se hospedó 3 noches en julio de 2023

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, comodidad de la habitación
Wasnt what we expected
We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests.
Se hospedó 3 noches en diciembre de 2022

6/10 Aceptable

Camell

Le gustó: Limpieza, comodidad de la habitación
Nice property
The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property. The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was.
Se hospedó 4 noches en noviembre de 2022

10/10 Excelente

Alexia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
om this property you have s piece of mind wake up to birds and a beautiful view of the hills
Se hospedó 3 noches en septiembre de 2022

2/10 Terrible

Lyris

Se hospedó 5 noches en agosto de 2022

6/10 Aceptable

Donrad

The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit
Se hospedó 1 noche en julio de 2022

4/10 Mediocre

Paul

Se hospedó 3 noches en junio de 2022

8/10 Bueno

Miguelle

Viajó en grupo
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there!
Se hospedó 1 noche en junio de 2022
Respuesta de TLR el 14 jul. 2022
We do regret to hear all this issues and we will promptly address these matter and ensure that our guest are properly accommodated. Regards, Alecia

4/10 Mediocre

Mirella

Se hospedó 1 noche en marzo de 2022

4/10 Mediocre

jerome

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Personnel désinvolte en travaux pas de piscine pas de restauration la route d acces en travaux une horreur
Se hospedó 3 noches en marzo de 2022

10/10 Excelente

Yvonne

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”.
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

Eliza

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability.
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Nicole

Se hospedó 2 noches en febrero de 2022

6/10 Aceptable

Carlene H.

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención
It’s quaint and the view is beautiful. Staff is very helpful and courteous. Wi-Fi is not consistent but overall a great stay.
Se hospedó 4 noches en octubre de 2021
Respuesta de Donovan el 6 nov. 2021
Hi Carlene, Thank you for taking the time to write a review. We are happy to hear that your stay was enjoyable. We have plans to correct the limited wi-fi In tge future.

8/10 Bueno

Jodaye

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2021

10/10 Excelente

Carlene H.

Se hospedó 5 noches en septiembre de 2021

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was amazing. We celebrated my husbands birthday and was surprised in our villa with ice cream for everyone by our housekeeper Nicola. Everyone from the front desk staff was awesome. This was our second stay at the resort. We look forward to many more future stays.
Se hospedó 6 noches en julio de 2021
Respuesta de Donovan el 2 ago. 2021
We're delighted that your stay was enjoyable. Thanks for coming. We look forward to hosting you again.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
It’s a beautiful place, staff was ok. Only issue is there wasn’t much utensils we had to buy our own stuff, the place is private and quiet the grounds is green and very clean. Much recommended
Se hospedó 1 noche en febrero de 2021
Respuesta de Donovan el 30 jul. 2021
Thanks for the review. We're in the middle of a renovation so we'll be sure to note your observations. Thanks for coming, do come again when you can.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Not hot water in the pipe
Se hospedó 1 noche en julio de 2021
Respuesta de Donovan el 20 jul. 2021
Hello Anil. We will come have a look in a few minutes

10/10 Excelente

Jasmine

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
These villas
Se hospedó 2 noches en junio de 2021
Respuesta de Donovan el 26 jun. 2021
Hi Jasmine, Thanks for coming. We appreciate the positive review and are very happy that you enjoyed your stay. Please come and again when next you can. Warm regards,

8/10 Bueno

Maura, Harvard, MA

Le gustó: Personal y atención
This is a great spot for a quiet getaway. The views are spectacular! The room we had booked was not available upon check in, so they put us in one room for the first night then upgraded us to a beautiful suite for the rest of our stay! Yes, the walk down to the lagoon is a bit steep, but definitely worth the trek. The meals we ate were tasty and made to order. When we go back to Jamaica (whenever that may be) we would definitely stay here again!
Se hospedó 5 noches en febrero de 2020
Respuesta de Donovan el 22 feb. 2020
Hello Maura, Thanks for coming and thank you for your kind review. We are thrilled to hear of your pleasurable experience and hope it was also adventure worth sharing with friends and family. Come again when next you can. Warm regards,

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Did not meet our expectations
The hotel did not really meet our expectations, when comparing to the other 3 hotels we stayed at during our Jamaica trip. We stayed at the hotel for 3 nights. Pros: - Location is good, right next door to blue lagoon and has own beachfront with bar/grill, kayaks, etc. - Also the property area is nice in a steep hill with beautiful views. - Friendly and helpful staff Cons: - The first room (Room name: Banana) we were given had no hot water during the first 2 nights, after this they changed us to another room for the last night - The Banana room was moldy, water even dripping from roof from apartment above - The whole apartment was falling into the canyon below, cracks in floor and the floor was not level - Overall condition not good of our room or the other buildings in the hotel, or pool areas - Breakfast not that versatile - Expensive compared to overall quality
Se hospedó 3 noches en enero de 2020
Respuesta de Donovan el 22 feb. 2020
Hello Anonymous, Thank you for your review. We are sorry that your stay did not meet your expectations. There was a broken hot water pipe in the floor of the villa above you. That problem has been fixed. We understand that you were upgraded to a suite as soon as an alternative room was available. If there were problems there as well we would have prefered to do something about it if you had reported it to the front desk. Let me also take this opportunity to inform future guests, that there is a new villa under advanced construction on the property. Also we are in the process of renovating all rooms and the cracks in the floor of the Banana villa has already been fixed as the next guest to visit will be able to see for themselves. We must correct an inaccuracy in your review though, there are no buildings here falling into any canyon here as future guests may confirm with the last reviewer posted feb 21, 2020. or simply use google earth, where you will find the Tropical Lagoon Resort eloquently perched on the cusp of a verdant hill overlooking the world famous Blue Lagoon. Thank you for coming and we hope you come again. Best,

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
beautiful scenery and property---------walkway to lagoon too steep and slippery--------great staff------friendly people---very helpful--Ill be back!!
Se hospedó 7 noches en agosto de 2019
Respuesta de Donovan el 1 sept. 2019
Thanks for coming, also thanks for the review. We would be happy to have you back when you can. Best,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en agosto de 2019
Respuesta de Carene el 27 ago. 2019
Thank You for your review!!!!

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The surroundings are impressive and view breathtaking... really wonderful view of the sea and lush vegetation! The property is very well kept and painstakingly clean (including the two swimming pools)! Access to a private beach not for the physically unfit, but well worth the journey down a steep hill).. Meals are good and staff are pleasant and make an effort to address problems (would be nice if there weren't any!). Internet access needs to be improved,
Se hospedó 2 noches en julio de 2019
Respuesta de Don el 23 jul. 2019
Thank you for your review and feed-back. We are delighted to hear that you have enjoyed your stay and that you appreciate the effort of the grounds staff to ensure that the environment is clean. Please, come again soon when next you are in this area. Best, Donovan

8/10 Bueno

JaredPurdy, Toronto, Ontario

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is quite beautiful with lovely views of the lagoon, and the surrounding mountains. The first night we were there, there were a few deficiencies with our room, which were rectified the following day. Over all, our room, and I suspect the others need a refit/reno, which I believe they are in the process of doing. The staff were fantastic: Cordaline in the restaurant went above and beyond the call of duty. Devina who cleaned our room was fantastic and a joy. Monique in the front desk, who was just one of two front desk staff that I spoke with was wonderful. The food in the restaurant was also quite good, though our experience was limited. We ate breakfast every day, and I had ackee and salt fish with boiled banana and boiled breadfruit. It was excellent. My wife was happy to have fried eggs with hard dough, and she was happy. Our first dinner there was "okay". My wife was not pleased with her stewed chicken (she's Jamaican and knows how to cook stewed chicken). It was clear that it was a rush job. I had curried shrimp, and it was "okay". I informed the chef of our somewhat disappointed experience with the dinner, and he asked me to give him another chance with a fish dish, and so I obliged, and he delivered. We ad dinner there the last night. A word of caution: the road to the lagoon is VERY steep. Elderly, people in not so great health and people wot bad knees or bad hips would be advised to access the lagoon from the other side.
Se hospedó 3 noches en julio de 2019
Respuesta de Don el 11 jul. 2019
Hello Jared, Thank you for your invaluable feedback and review! We are pleased that you chose to stay with us and we would be happy to have you back soon. Best, Donovan

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2019
Respuesta de Don el 3 jul. 2019
Thank you for choosing Tropical Lagoon Resort. We appreciate the favorable review! Please join us again when next you are in Port Antonio. Best, Donovan

8/10 Bueno

Petri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good Time at Tropical Lagoon
Enjoyable stay at Tropical Lagoon. Banana Room was a convenient choice for us, a bit overpriced though. Considering the room fee, breakfast should have been more varied, not only toast+butter/marmalade, egg, coffee/tea, juice... Some fruits (local fresh banana or something...) & something for the toast perhaps? Little things, but make a difference. Also, one morning they had no bread at all at the restaurant, one evening no fresh fish... All in all, restaurant service leaves some room for improvement. More positive sides: Most of staff helpful & friendly, surroundings beautiful, location near perfect. Nice, safe and quiet place. (apart from "nature's sounds"...) Phillip H. & Kemar (D. Mckenzie) our drivers for airport transportation & some daily trips deserve some praise here, recommended! Also Attractions Link tours. Route taxis work great when heading out to town or the other way from Tropical Lagoon... cheap & fun way to get familiar with locals and the area.
Se hospedó 9 noches en febrero de 2019
Respuesta de Don el 6 mar. 2019
Hello Petri, Thanks much for the review and feed-back, we will work on the breakfast, especially for guests who stayed as long as you did. We take note of your suggestions until next visit. Best, Donovan TLR family

8/10 Bueno

Simona

Le gustó: Limpieza, personal y atención
Wir würden wieder kommen!
Die Lage des Hotels ist super, der Privatstrand direkt an der Blue Lagoon ist sehr idyllisch! Das Personal war sehr freundlich, doch obwohl Golfwagen bereit standen mussten wir unsere offensichtlich schweren Gepäckstücke den ultrasteilen Weg zu unserem Zimmer selbst hoch schleppen. Wir wurden upgegradet und erhielten ein besseres Zimmer als wir gebucht hatten, das Zimmer war schön und komfortabel. Das Essen war in Ordnung. Das Wlan funktionierte nicht immer und im Zimmer nur an gewissen Stellen. Ansonsten alles tiptop, wir würden für einen Kurzaufenthalt gerne wieder kommen.
Se hospedó 1 noche en febrero de 2019
Respuesta de Donovan el 14 feb. 2019
Hallo Simona, Vielen Dank für Ihre freundliche Bewertung! Das Personal und ich waren sehr erfreut, Sie begrüßen zu dürfen. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns abseits der ausgetretenen Pfade genossen haben. Wir hoffen, es war eine Erfahrung, die es wert war, mit Freunden und Familie geteilt zu werden. Bitte komm wieder, wenn du kannst. Herzliche Grüße, Donovan TLR-Familie

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful, peaceful and relaxing. If you are disabled or have a problem with walking the slope getting to the beach would be too much.
Se hospedó 1 noche en enero de 2019
Respuesta de Don el 30 mar. 2019
Thank you for your review! Delighted to see you enjoyed the serene atmosphere of Port Antonio. We would love to host you here again in the near future. Best, Don TLR family

8/10 Bueno

KJ

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was beautiful. Access to the blue lagoon was a plus!
Se hospedó 1 noche en diciembre de 2018
Respuesta de Don el 29 dic. 2018
Thank you for your review, we are very happy to see that you enjoyed your stay. Do come again when you can. Best, Donovan

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice resort overall ; staff was great have 3 critiques 1. I know they inform you that the resort is on hill and that the path to the lagoon is steep ; however I think that with some slight capital improvement a railing system should be put in place on the walkway down as to make to walk not so dangerous . my wife had a slip going down on the first day and hurt her wrist . 2/ Wifi is not really available everywhere on the grounds . in our very villa there was no wifi and was told by the staff that it would work by the poolside and the restaurant . well that's fine . But is having wifi in the rooms for customer ease that much to ask for . and finally we stayed in the black mango . there is a mold water spot that is very apparent on the bathroom ceiling ??? no one took care of it . and also the fridge needs updating ; the compressor is very noisy and can break to peace and serenity that could be present in the quiet nights in Port A . nice place to visit but they should invest a little more in the issue I mentioned above to improve the overall experience .
Se hospedó 4 noches en noviembre de 2018
Respuesta de Don el 14 dic. 2018
Greetings, I think i responded to this review before, but I still see it in my notifications. Firstly, thank you for your review and constructive feed-back. We were happy to have you here and happy that you are pleased with our tropical escape environment, the blue lagoon is great for R&R. 1. We are sorry to hear about your wife's slip, there are plans projected to install the rail. 2. The wi-fi is only on property and not in the rooms. Our service providers are not very consistent. We have already put plans in place to correct this problem by purchasing our own band-width and fibre, this will benefit some of the neighboring hoteliers suffering from this same problem. 3. The mold spot was removed and the new refrigerators have already been bought. Here at Tropical Lagoon Resort we work hard everyday to ensure that your experience is perfect. Again, we are grateful for your review and feed-back. Please come again when you can. Regards, Donovan TLR family

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en noviembre de 2018
Respuesta de Donovan el 20 nov. 2018
Thank you for your kind review, we are very happy to hear that you enjoyed your stay. Please come again as soon as you can. One Love, Donovan TLR family

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en septiembre de 2018
Respuesta de Donovan el 3 oct. 2018
Thank you for your feedback, do come again when you can. TLR family

2/10 Terrible

C

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This place lacks proper coordination with services. My booking was changed without notice even at check in I was not notified. When I questioned the change I was given a lame excuse. No internet service for an entire weekend. Iron or board. Cable also out. This is a poor excuse for a resort. Friendly staff not properly trained. No organization and poor management. Not ready for travelers in large groups.
Se hospedó 3 noches en mayo de 2018
Respuesta de Donovan el 7 jun. 2018
Thank you for your feed-back, we are sorry that we did not meet your expectations. We work hard daily to provide the very best guest experience and hope we can host you again in the near future. Best regards,

4/10 Mediocre

Gopinath, Toronto, Canada

Le gustó: Personal y atención, comodidad de la habitación
The hotel has a great view but....
The location and view were good but the general level of comfort left something to be desired. Most disappointing of all was the fact that the room facilities were not good. There was no coffee machine or even a sachet of instant coffee, no drinking water bottles were placed in the room nor was there a kettle to boil water for a cup of tea. There was a fridge and microwave but that was it. The breakfast provided was below standard - there was no coffee or tea available even in the dining area! The staff were helpful but clearly the place was running on a tight budget and the facilities reflected that.
Se hospedó 2 noches en mayo de 2018
Respuesta de Donovan el 7 jun. 2018
Thank you for your feed-back, We are sorry that your expectations were not met and look forward to your next visit where we can delight you with our hospitality. Warm regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel is central to everywhere i wanted to be , facility is clean and staff were very friendly.i definately will stay there on my next trip.
Se hospedó 1 noche en abril de 2018
Respuesta de Donovan el 18 abr. 2018
Thank you for your kind review, we are very happy to hear that you enjoyed your stay. Please come again when you can.

6/10 Aceptable

Carsten

Le gustó: Limpieza, comodidad de la habitación
Nioce location
Wonderful resort, great location, nice rooms, friendly and helpful staff, but the water pressure (defective pressure switch), wifi and restaurant/bar needs "fixing".
Respuesta de Donovan el 31 mar. 2018
Hi guys, thanks for your review, we got the wifi back, the pressure switch will be replaced on the pump, please come again when you can

10/10 Excelente

Myc, Kingston, Jamaica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Short (albeit steep) trip to the Blue Lagoon.
Staff was excellent. Offered to work out transport if we didn’t want to walk the hill. Very quiet and unbelievably beautiful.
Se hospedó 3 noches en febrero de 2018
Respuesta de Donovan el 4 mar. 2018
Thank you for your review and feed back. The staff is delighted to hear that your trip stay was enjoyable. We would be happy to repeat the experience for again at your earliest convenience.

10/10 Excelente

rose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant and private
As a couple, there is plenty of privacy and the beach is lovely.people are friendly and helpful.
Se hospedó 2 noches en febrero de 2018
Respuesta de Donovan el 22 feb. 2018
Hello Rose, Thank you for your kind review. We are happy that your expectations were met. Please come again as soon as you can, the staff and I will be happy to serve you. Best, Donovan