Hoteles con spa en Pontypool

"Upon arrival there was a sign saying the pool, sauna and steam room were going to be out if order for half of my stay, this was not communicated at all and no compensation or adjustment made to the room rate to compensate especially being in mid to high 3 figures. Tried to book a massage onb3 seperate occasions only to be told on Monday the entire afternoon had been blocked off for no reason, one day they had no availability and one day they had someone working who couldnt even offer the full...

"El hotel por fuera es muy bonito, pero por dentro muy viejo y sucio (bañera sucia con pelos, secador y mandos pegajosos, paredes y techo llenos de papeles para tapar imperfecciones, cortina q nunca con mal olor, ventanas con pestillos rotos) con habitaciones oscuras y muebles antiguos. Sólo estuvimos 5 minutos en la piscina porque no se aguantaba el olor a cloro. El desayuno básico, de panes sólo tenían pan de molde y pregunté si tenían cola cao para mi hijo, y la respuesta fue no. "

"Room wasn’t cleaned so also no tea/coffee/water replaced. Called reception and replacements promised within 10 minutes - never arrived after an hour so had to re request. No clean cups or spoons. Two power cuts first night with no answer to an Expedia message. Hotel was extremely dated and it is never a 4 star room and the receptionists all lacked basic pleasantries/communication skills. Much prefer Llechwen Hall stays. Golf course looked nice though"

"Parking was a bit of an adventure and it didn't mention that parking was £25 for overnight. Plenty of bars to eat and drink, thought £12 for 2 pepsi was a bit much but it is a fantastic place. Dinner in the grill was exceptionally good and descent price. Breakfast was best £9 each i have ever spent, but book it with booking or it £24 each in hotel. The breakfast had everything you could possible want and every ingredient was of excellent quality. Highly recommend this hotel. We plan to go back...

"A lovely hotel with beautiful views. Very nice restaurant with very good breakfast & dinner. Staff were very friendly and helpful. Very disappointed to find the pool out of order after our long drive, guess we should have rang ahead. Bedroom ok, bed & bedding good. There was an air on unit set up and plugged in but it was dead, there was a fan that was incredibly loud at night. Also most of the light fixtures didn’t seem to work. Shower was ok. A nice short stay but questionable if it was...

"Overall pretty great, but definitely a few negatives. Cleanliness was not 100%, by a long shot. Room was incredibly hot, oh so unbearably hot. We opened the sliding door as it was cool outside, but then flooded our room with bugs (100's of them). Room was close to the "lake", aka still water pond. Hence all of the bugs. If you are going to book this hotel, definitely book away from the pond or do not come in the hotter summer months. Staff were awesome, exceptionally amazing."

"Such a fantastic location for accessing the beautiful Brecon Beacons. We had a three night stay in an “Executive Suite”. This has plenty of room, a stand-alone shower (though no bath in our particular room) and we didn’t notice any insects. Everything worked (well except the 2nd TV in the living area but we didn’t mind so didn’t report it) even sauna and steam room at the weekend which at other hotels has been an issue. Every member of staff we interacted with was friendly and helpful. Yes, a...