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Opiniones sobre Black Swan Inn

2.5 out of 5
Black Swan Inn
746 E. Center, Pocatello, ID

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 147 de 181 opiniones" "
Evaluación: 8 - Bueno. 26 de 181 opiniones" "
Evaluación: 6 - Aceptable. 4 de 181 opiniones" "
Evaluación: 4 - Mediocre. 3 de 181 opiniones" "
Evaluación: 2 - Terrible. 1 de 181 opiniones" "

9,8/10

Limpieza

9,8/10

Personal y atención

9,2/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Vickye, Cleveland

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a very unique hotel and the staff was amazing
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Elizabeth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed in the Arabian Nights room. It was a lot of fun-stars over the bed, a waterfall shower with a genie lamp spout. I found the Black Swan Inn very quaint-
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Joshua

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
So clean. Staff was great.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Roberto

No le gustó: Estado de la propiedad e instalaciones
Every time someone flushes a toilet upstairs the sound of rushing water crescendos downstairs. The HVAC system is very noisy from upstairs and the sounds of footsteps above the bed are loud. An alley is behind the downstairs rooms with a door in the bathroom that leads to it. The carpet is worn and dirty. The toilet was not clean. The mirrored windows next to the bed are just creepy. Never again.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nicole

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Jessica

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
We stayed one night in the pirate room. It was pretty hilarious and fun. The staff was helpful. That said, it did feel like it could use a little updating. The AC unit was running because it was mid summer and 90 degrees out. While appreciate the cool, the unit was loud amd made the room smell like mildew. We thought the carpet was moldy by the tub until we turned the unit off at night and noticed the smell improved instantly. The sheets need to be replaced, as they felt oily with age/use.
Se hospedó 1 noche en julio de 2023
Respuesta de manager el 20 sept. 2023
Thank you for your review and feedback about the AC unit so we can change it out.

10/10 Excelente

Teresa

Se hospedó 1 noche en agosto de 2023
Respuesta de manager el 20 sept. 2023
Thank you for your review.

8/10 Bueno

Nancy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very unusual hotel. Themed suites, hot tub in room, comfortable bed. Definitely an experience to change up a boring chain hotel stay.
Se hospedó 1 noche en agosto de 2023
Respuesta de manager el 20 sept. 2023
Thank you for your review.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Another great anniversary trip
The room and property is very clean and comfortable. Parking is a little sketchy. Better instructions from the desk on where to park would have been appreciated.
Se hospedó 1 noche en agosto de 2023
Respuesta de manager el 20 sept. 2023
Thank you for your review and feedback.

10/10 Excelente

Donna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sweet Black Swan Inn
We loved our stay in the Sea Cave. The room was so relaxing with hot tub and king bed. Breakfast and late checkout was great too. Such a fun and relaxing experience - would highly recommend a stay here.
Se hospedó 1 noche en julio de 2023
Respuesta de manager el 20 sept. 2023
We are so happy to hear you enjoyed your stay. Thank you for your review.

10/10 Excelente

Sandy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property was beautiful and the room was amazing! Super deep and big jacuzzi tub/shower! I wish the area nearby was a bit nicer, but we were able to walk to a nice sushi place nearby. The guy at the front desk was friendly and helpful.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 2 ago. 2023
Thank you for your review.

10/10 Excelente

scott

Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 2 ago. 2023
Thank you for your review.

10/10 Excelente

Denice

Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 2 ago. 2023
Thank you for your review.

10/10 Excelente

Kristie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff is very kind and friendly.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 24 jul. 2023
Thank you for your review.

8/10 Bueno

Larry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quaint
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 21 jun. 2023
Thank you for your review.

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 21 jun. 2023
Thank you for your review.

10/10 Excelente

Kate

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 21 jun. 2023
Thank you for your review.

10/10 Excelente

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Unique and wonderful. Relaxing. Thanks.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager el 21 jun. 2023
Thank you for your review.

10/10 Excelente

Darci

Coming back
Nice quite place to stay just for adults. Front desk was great and the breakfast choices were excellent
Se hospedó 1 noche en abril de 2023
Respuesta de Manager el 21 jun. 2023
Thank you for your review.

10/10 Excelente

Brett

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly stay and good service
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Riley

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Lyle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This place is a must stay. We have stayed in a lot of hotels but this one is awesome. The staff are great and the rooms are to die for. I would highly recommend this hotel. We will definitely be staying there again. I give this a 5 star.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Sydney

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Tamra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Black Swan Visit
Wonderful stay, very convenient to downtown,
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager el 2 mar. 2023
Thank you for your review. We are so glad you enjoyed your stay.

10/10 Excelente

Andrew

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Chad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Kerri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Royal throne and comfort
Adorable hotel - loved the themed rooms - all so cute it was hard to choose! Comfortable bath, bed, great water pressure in the shower. Loved the “throne room” in our suite :-)
Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager el 16 dic. 2022
Thank you for your review. We are so glad to hear you enjoyed your stay.

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager el 16 dic. 2022
Thank you for your review. We are so glad to hear you enjoyed your stay.

10/10 Excelente

Jacob

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager el 16 dic. 2022
Thank you for your review. We are so glad to hear you enjoyed your stay.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Loved it!
The room was fantastic! Love to see the others. The people that run it are just as amazing! There might be places you can stay for a few bucks less but it’s much more worth it to stay here!
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager el 3 nov. 2022
Thank you for your review. We are so glad to hear you enjoyed your stay.

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager el 3 nov. 2022
Thank you for your review.

10/10 Excelente

Dan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Special place to stay. Great room.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager el 14 oct. 2022
Thank you for your review and staying with us.

10/10 Excelente

Ryan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent exceptional experience
We live 7 hours away from this Inn and it’s well worth the drive. The rooms are exceptionally done. The bed was comfortable and it was just a really fun place to stay. It’s a high class fantasy adventure. If I could give it 10 stars I would! Love love love ❤️
Egyptian room
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager el 14 oct. 2022
We are so glad to hear you enjoyed your stay. Thank you for the review and we hope to see you again soon!

10/10 Excelente

Marlene

Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Stephen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unique themed rooms in a classic inn setting. The owners have done an excellent job creating a work of art. The breakfast option didn’t meeting our needs, offered too late in the morning for our travel schedule.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager el 14 oct. 2022
Thank you for your review and feedback.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager el 14 oct. 2022
Thank you for your review and staying with us.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I don't give out 5's that often. Very impressive facility!!
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager el 14 oct. 2022
Thank you for your review. We are so glad to hear you enjoyed your stay!

4/10 Mediocre

Fraser

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Don’t stay in a room downstairs
We were really happy with the room when we arrived. The detail of the Wild West was excellent. The downside was that we didn’t sleep. The room upstairs arrived later than us and decided to have 2 baths. The pipes were next to our bed and extremely noisy. They then used the jacuzzi setting on their bath which sounded like an airplane taking off. I won’t mention what else we heard throughout the night but would strongly suggest that the hotel installs soundproofing.
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager el 14 oct. 2022
I am sorry I am just now seeing this review. We have double insulated all walls and floors, and I apologize for the noise. It is definitely not what we want for our guests. I am wondering if you left a survey card and if someone reached out to you about it. We would love the opportunity to make it right with you.

8/10 Bueno

Louis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wild West
Very nice stay. The room was spacious and had plenty of places to sit. Each room at the hotel has a theme so that was very interesting, did not realize how extensive that would be. Everyone who worked there was very nice. The immediate area around the hotel worked out very well for us, nice park across the street to walk to. However, nothing really was around the hotel. I will give a shout out to Bubba’s Italian restaurant. It was close by and very good.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Laurel

Le gustó: Limpieza, personal y atención
We stayed in the pirate room. It was so unique. I was impressed with the entire inn.
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager el 4 ago. 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excelente

Mandi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2022
Respuesta de Manager el 4 ago. 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excelente

tim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome. But could not get shower to turn on. Probably user error.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Randy, Firestone

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Amanda

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was amazingly kind and accommodating. The room was fantastic! No detail was overlooked!
Se hospedó 1 noche en julio de 2022
Respuesta de Manager el 4 ago. 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excelente

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasantly surprised
We had no real idea of what to expect, never having stayed at a theme hotel before. Check in was easy and quick. Found out a continental breakfast was included, but for a small fee we could upgrade to a hot breakfast delivered from a local restaurant. Well worth it. Only draw back for me was there was no place to hang up my dress/clothes.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager el 4 ago. 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excelente

Venkata Preethi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2022
Respuesta de Manager el 4 ago. 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excelente

Philip or Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fun experience
The themed rooms are great. The attention to details was amazing. The rooms offer a unique experience for your stay. The rooms are also quiet and you don't hear noise from surrounding rooms. Breakfast has several different options that are delivered to your room at a time that you can schedule. We would definitely stay again and try out a different room. 🙂
Se hospedó 1 noche en junio de 2022
Respuesta de Manager el 4 ago. 2022
We are so glad you enjoyed your stay. Thank you for staying with and leaving us a review.

10/10 Excelente

Christopher, Bradenton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Extraordinary artwork of tropical jungle in the tropical room. This is not your average boring hotel.
Se hospedó 1 noche en junio de 2022
Respuesta de Manager el 23 jun. 2022
Thank you for your review. We are so glad to hear you enjoyed your stay with us.

10/10 Excelente

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Black Swan Inn was amazing! We enjoyed everything from the marvelous front desk service to the beautifully decorated room. It was so fun to be taken away to a different place for an evening. Very relaxing and enjoyable with checkout at noon so you can continue to lounge and enjoy the room all morning. We loved it! Would definitely recommend!
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager el 23 jun. 2022
We are so glad to hear you enjoyed your stay. Thank you for taking the time to leave such a nice review.

6/10 Aceptable

Chris

Se hospedó 1 noche en mayo de 2022