We have stayed at the Lagunas mayakoba 4 different times, because it’s such a beautiful place full of plants, flowers, and the sounds of nature. Also the double security is wonderful to have in a foreign country. We stayed Each time under different owners.
Upon arrival and after a very long day at customs there apparently was a miss communication problem between security and Vacasa and we had to wait 30 mins to access our room. Security wouldn’t let us in. Thankfully Leo who was very helpful came and got us into our room.
So let me begin with our actual experience and recommendation:
Id advise you not to stay here if you have more than 2 people who need a bed. We had 3 people in our party and they only provided bedding/linen for two beds, and only sheets for the futon. When we requested a blanket and pillow we were advised by Leo that those are not in the inventory so we could not get any. The futon is not the normal bed futon it’s a chair that lays into a single person bed and the leg part doesn’t go up so you are sleeping at an angle with your feet hanging down. We had to use two of the games to prop up the leg section. The futons are not located in the second room they are in the living room. We had to go buy a blanket and pillow because as stated above the owner would not provide anything else than a sheet for beds 3 & 4, which essentially are only the two futons. Upon our 7th night with 3 left the owner gave approval for only a blanket no pillow. 🙄 I suppose they wanted us to be grateful🤷🏻♀️🙃
Second it states it’s 1800 square feet condo, I’m not sure what else they are adding to that dimension but it’s definitely not that large.
The dish rack is extremely rusty so we had to go buy an extra towel to use to dry dishes. No dishwasher detergent is offered. Only dishwashing soap and one sponge which you will need to replace after a few days of using it. Once again a second one is not offered.
The strainer they provided had some kind of red paint on it “assuming purchased that way” so when we used it the paint from the bottom came off and went into our food🤢
We also had to buy garbage bags those are not provided either, only the initial one.
There are also no washcloths provided. Only hand towels, bath towels, and beach towels. So we had to go buy those too.
Our first night the patio door wouldn’t lock so we weren’t fully secured, the following day they did send maintenance and he fixed the problem, he stated it will need to