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Opiniones sobre Deluxe Handcrafted 4 BR Oceanfront Treehouse

Deluxe Handcrafted 4 BR Oceanfront Treehouse
Playa del Carmen, Quintana Roo

Opiniones

9,8

Excepcional

Evaluación: 10 - Excelente. 27 de 29 opiniones" "
Evaluación: 8 - Bueno. 1 de 29 opiniones" "
Evaluación: 6 - Aceptable. 0 de 29 opiniones" "
Evaluación: 4 - Mediocre. 0 de 29 opiniones" "
Evaluación: 2 - Terrible. 1 de 29 opiniones" "

10/10

Limpieza

Opiniones

10/10 Excelente

Lex S.

Le gustó: Limpieza
Epic
Over the years, I have stayed at more than a dozen VRBOs in exotic locations all over the world. Above all, this property exceeds its description. It's just a really special place with a dedicated services team that makes your stay magical. We had eight members of the family on this particular trip, so I highly recommend the "Chef package" because the food was fantastic. During your stay, Alberto, who designed and built the house, coordinates everything via WhatsApp and is very knowledgeable and responsive. The freshwater cenote down the beach is great for a dip. The home itself is beautiful and unique. I would definitely recommend this experience for a family reunion.
Se hospedó 7 noches en diciembre de 2022
Respuesta de VrboOwner el 7 ene. 2023
Lex - thank you so much for your kind words. It means a lot to our team that you had a wonderful stay. Everyone on our side enjoyed attending to your needs and hope to see you back again soon. You were great guests!

10/10 Excelente

Sara G.

Le gustó: Limpieza
Beautiful beach house
We had a wonderful stay over Thanksgiving. 4 adults and 7 kids ages 3-14. We were able to arrange everything ahead of time including airport transfers, excursions, food ideas (we hired a chef) and food and beverages to have stocked at the house. I emailed with both the house manager Alberto and the owner Bruce as well as spoke to Bruce on the phone. Every detail was taken care of including a very traditional American Thanksgiving meal, which was amazing! We ended up changing our plans a few different times due to the kids wanting to do different activities and it was no problem at all. I simply messaged Alberto using the WhatsApp and arrangements were immediately taken care of. We gave the chefs ideas ahead of time and they were very good about fixing not only traditional Mexican foods but also some typical kids foods such as pizza, cheeseburgers and chicken strips in case the kids didn't care for the Mexican fare. The chefs were amazing and very friendly. We used a translation app to communicate with them better. My kids now know how to ask for ice cream in Spanish - "More helado por favor!" The house itself was roomy, clean and beautiful. It is exactly as it looks in the pictures. The beach was amazing. The only reason I gave it 4 stars for location was that the water right in front of the house is not that great for swimming. Our kids wanted to swim and boogie board so we ended up going to a different beach in Tulum for that but it was nice to go off on a few excursions which we would have done anyway. If you don't care about swimming, the beach is amazing and you can kayak and use the stand up paddle boards. You can also walk down the beach to the cenote and swim in that which is very refreshing. There are tons of activities in the area if you care to go on excursions such as cenotes, mayan ruins at Coba and Tulum, the Xcaret parks (which we were planning to do but ended up going to Tortuga cenotes and Tulum beach instead.) It's nice to come back to a quiet beautiful house at the end of the day. If you simply want to relax in peace and quiet the whole time, this house is for you. Alberto arranged a masseuse to come, we had chefs on hand and 24 hour security. No reason to leave if you don't want to. It could use a few more activities for kids so keep that in mind. We ended up going to Walmart and purchased some balls, beach toys and boogie boards as there were none at the house. Overall we had a great stay!
Se hospedó 6 noches en noviembre de 2019
Respuesta de VrboOwner el 1 abr. 2020
Sara - Thank yo so much for your kind comments. Our team really enjoyed working with you during your Thanksgiving vacation at Casa Vela and were pleased to make a holiday feast for you, as well as adapt the daily menu to fit your family's preferences. We're glad you took great advantage of the many activities in the area and were able to come back to our quiet space overlooking the ocean. We hope to see you back at Casa Vela! Bruce and Alberto

10/10 Excelente

Terry M.

Le gustó: Limpieza
I want to keep this my own little secret.
I hope Bruce and Alberto are ready for 6 new roomates as we never wanted to leave. From the moment we arrived to the moment we left we were 100% taken care of. The property was exactly as described and honestly was even better in person (if that's even possible). It had every amenity you could ever want and everything was glorious. The staff was incredible and very unobtrusive but were there for us for everything we needed. They became our mini family while we were there. The rooms and common areas were perfect, location was exactly what we needed and the nearby cenote was perfection. We paddleboarded and kyaked every day, we even took a snorkel and centoe tour and had a day of whale watching and fishing. We truly are all heartbroken to have to leave. But i guarantee we will be back. Thanks to Bruce, Alberto, CeCe and Anibar for making this the best birthday I will ever have.
Se hospedó 6 noches en julio de 2019
Respuesta de VrboOwner el 1 abr. 2020
Terry - we are so happy to learn that you enjoyed your stay at Casa Vela. You were wonderful guests and we look forward to hosting you again, maybe on your next birthday! All the best, Bruce and Alberto

10/10 Excelente

John S.

Casa Vela Retreat
This is just the perfect get away. From the layout of the house to the location to chief and all the staff. This is the place to go relax and enjoy a vacation. You live your idea of a dream spot. You think back and smile about every little thing, the flowers, the furniture, the folded towel animals. The open airy architecture that makes you feel as though you are part of your surroundings and simply relaxes you both at the dinner table and lounging afterward. With the ground level sitting areas for afternoon cool off or evening cocktails at the swinging chair bar, pool and storage for water enjoyment equipment this place fully accommodates kids and adults. Love it! John
Se hospedó 7 noches en abril de 2019
Respuesta de VrboOwner el 1 abr. 2020
John - We're really glad to learn that that you enjoyed your stay at Casa Vela. Our team looks forward to your visiting us again soon.

10/10 Excelente

Brendan S.

Excellent & Professional
Casa Vela was amazing - everything from the view to the beach to the kitchen was 5 stars. The house was top notch and the cleaning staff kept things in great shape by cleaning each morning. The living room area where we spent most of the time was perfect for groups - open air and plenty of comfortable seating. The staff was friendly and always helpful. A great, peaceful house to relax and getaway from the crowds. The property is super secluded and very safe. Downtown playa is about a 15 minute drive - convenient for those who want to go out, but make sure to plan a taxi in advance. Overall, a great stay - perfect for groups or large families.
Se hospedó 5 noches en diciembre de 2018
Respuesta de VrboOwner el 1 abr. 2020
We're really pleased that Casa Vela met your needs and you were able to relax. Our staff enjoyed taking care of your group and we all hope to see you back in the near future.

10/10 Excelente

tom

Amazing property right on the beach.
We had a wonderful time staying here over spring break. We stayed with our entire family, 13 people in all, and everyone was comfortable. Great bedrooms and bathrooms. The back deck is amazing with great breezes. Well appointed kitchen and open air dining were fantastic. Great outdoor seating and wonderful equipment for water sports. The staff and cooks took great care of us and food was fantastic!! I couldn't rank this place higher.
Se hospedó 8 noches en marzo de 2018
Respuesta de VrboOwner el 1 abr. 2020
Thank you so much for your kind words - we're glad that Casa Vela worked out well for your family.! Our team really enjoyed you as guests and look forward to hosting you again next year if it fits into your plans. Bruce, Alberto and Gloria Co-owners, Casa Vela

10/10 Excelente

Gerald G., New York

We had a wonderful week! It's really being on the beach and eco, but in a luxurious house.
We woke up to the sunrise over the ocean, luxuriated all day on the beach, had wonderful meals by the property's chef, and this week, enjoyed the full moon over the ocean. The house is very comfortable. Everything is top drawer, kitchen, bedrooms, bathrooms, TVs, etc. We didn't have to shop, cook, clean, anything! Some of us used the kayaks and paddle boards, right off the beach in front of the house. Everyone was sorry to leave and would love to return.
Se hospedó 7 noches en febrero de 2018

10/10 Excelente

cristina a.

spent a magical week in paradise. spoiled by two most talented chefs with amazing Mexical dishes.
The house is beyond expectations. Alberto took care of every single detail. Organized a superb trip for us to visit mayan sites and cenotes. could not be more thrilled with our vacation. a very warm thank you for the entire staff, including Tomas, Rosario, Hannibal and all the others.
Se hospedó 7 noches en febrero de 2018
Respuesta de VrboOwner el 1 abr. 2020
Dear Cristina - We're glad the stay worked out for you and your group. Our team really enjoyed hosting you and hope to see you back with us at Casa Vela in future years. All the best, Bruce, Alberto and the Casa Vela family

10/10 Excelente

Lindsey C.

Magnificent and so luxurious!
Wow! From the moment we arrived at Casa Vela we we're treated to the utmost luxury and service. We arrived with our 3 small children (4, 2 and 4 months)... they were given fresh juice and we were given margaritas along with some guacamole and pico de Gallo! We sat on the swings under the house and took it all in! Alberto, the property manager had pack n plays and high chairs ready for use. He also helped me to arrange a surprise for my husband for his 50th birthday. Our friends flew in a few hours after us and Alberto sent me a text to let me know when they were on their way from the airport so I could get him in place! He also arranged for a birthday celebration one night. Everything we wanted was delivered promptly or ready for us when we got there. My Spanish is atrocious so I spoke into my phone using Google translate so the staff knew exactly what we wanted, what we needed or how appreciative we were of their efforts. Oh... the maid service! Every day, the maid created some kind of animal or design in the rooms. My kids loved it and I have never seen such intricate designs with towels. It was truly impressive and a wonderful touch. It was quite a humid time when we went but with the breeze at night, it was heaven on the large lanai. One afternoon it rained and the day staff gentleman promptly ran upstairs to lower the shades to block the rain. Oh... And the day staff grounds helper/do anything you need him to was super attentive. It seemed like every time we moved from an area, he would come tidy up without us even noticing. The food... WOW WOW WOW! Absolutely incredible. The food was actually my favorite part. We had two chefs throughout the course of our week. They had different styles but both equally delectable. To say the food was sensational would be an understatement. We had different juice pairings with each meal, juices I had never even heard of before and they were so refreshing. The beds were extremely comfortable, AC worked great, showers were so cool, rooms were spacious and had good wifi connection. The TVs could be turned to English which was great for occupying our children while we got ready for dinner. We walked just north to the cenote and saw crabs, a barracuda and other local wildlife. It was beautiful. The kayaks and paddle boards were so fun too! If you paddle out you can see massive starfish! I can't say enough good things about this place. We will definitely be back!
Se hospedó 7 noches en octubre de 2017

2/10 Terrible

Terry B.

Great House ,False advertising ,bad service
Ok , We booked for 13 people and arrived waited 30 min for a ride . We got there and was greated by owners son that said it was his summer job but just wanted to be back in NYC.He said there were events he could plan but only answered by text .Randomly This was the last time he showed up till we had problems.It says it's close to Mayakoba ..nope 30 min away . Says cenote you can swim up .nope it's owned by hotel next door and you can't use.100acre property is all mangroves and not usable . Oceanfront is old mangroves spungey and a little smelly. House is amazing and all would have still been ok if service wasn't completely terrible. The cook made decent food but not worth the price. Chef was creepy and rude as possible only wanted to get out of there after each meal didn't speak much and would not do anything extra. 2nd chef it least smiled and was pleasant. Beach boys and cleaning staff don't smile don't help much at all and we're constantly late picking us up. This place would be great if they had any service what so ever. Cleaners go in rooms and shut off AC every time they go in . On top of that hot water was enter-mitten.Even after they said it was fixed. They did fedex a ring back my little girl left in the house unfortunately that was the best service of the trip. Way better places for the price...
Se hospedó 7 noches en julio de 2017
Respuesta de VrboOwner el 1 abr. 2020
Our staff are warm and caring people, and respond to guests who are appreciative of their services. I understand that your spouse thought you were staying at or adjacent to Mayacoba, and took this disappointment out on our staff. They did their best to help you despite not feeling appreciated. To address specific comments, Mayacoba is just a five minute taxi ride, and they pick people up for free at our place if going there to play golf. It is also less than a 45 minute stroll up the beach, and we (and most of our guests) choose it as a destination for a morning walk to get some exercise. You can easily see each property on Google maps and decide if it is too far for you. Within our own property, we have nearly 3 miles of forested walking trails which you evidently did not explore. The adjacent river has been enjoyed by all of our guests and is lovely for swimming against the current, as we mention on our website. The mouth of the river (in the federal zone) is public property, while swimming further up river depends on whether anyone on their staff notices and feels like telling you to stop, so we do not promote it. The 30 minutes you waited at Xplor was because you did not phone the driver (as instructed) a few minutes before you were ready to leave the park, and in fact you called our manager instead, adding to the delay. Since not all guests have free international voice telephone plans, we often text them to see if they need anything. Our manager checked in with you but you said you said did not need anything. Once he learned of your complaints at the end of your stay, as at least partial compensation for your concerns, he did not charge you for the items you ordered (massage, beer, daily laundry service, and a driver to take you to Xplor) but you did not mention these gestures. Based on our 5-star reviews, you were also the only guest in four years who apparently did not enjoy their stay. Needless to stay, we regret it wasn't a great match of guest and environment, and hope you do better in future vacations.

10/10 Excelente

PAULINA S.

Excellent
Everything super clean!! Really nice house with beach front!!
Se hospedó 7 noches en julio de 2017
Respuesta de VrboOwner el 1 abr. 2020
We're really glad you enjoyed your stay. You were terrific guests and we hope you will return soon. All the best, Bruce and Alberto and Gloria

10/10 Excelente

russ m.

Our stay at Casa Vela was fantastic! It truly was the.best family vacation we have had!!!
The property is impeccable, is beautiful and incredibly well cared for with the friendliest and most helpful of staff. The chef, Tomas, prepared one great meal after another and was totally attentive to our dietary needs and wishes. We felt totally and royally taken care of!!! The teenage boys loved the ping pong table! We took full advantage of the paddle boards and the kayaks, loved sitting under the beach umbrellas and making sand castles with the little ones. Each bedroom is beautiful and the common area is equipped with games and provided ample room for our family of 13. Casa Vela is a totally unique and spectacular property. We all give it Five +++++ stars!!
Se hospedó 8 noches en febrero de 2017
Respuesta de VrboOwner el 1 abr. 2020
We are so pleased that everything worked out for you. You were great guests and our staff enjoyed your visit, and especially hosting your 75th birthday party. We look forward to hosting your 76th!

10/10 Excelente

Bruce S.

Outstanding location, amazing chef, wonderful service
8 of us (four couples) stayed here for Valentine's Week. We paddled every day using the kayaks and stand up paddle boards, snorkeled in the adjacent fresh water river and were welcomed by the chef serving healthy and tasty breakfast, lunch and dinner. He even made special variants for our gluten free guest ad or non-dairy guest. The hosts arranged tours to see the pyramids at Tulum and we spent an afternoon lounging at the beach just south of there while the driver waited for us. The best vacation for friends or a multi-generational family as there are extra beds in several of the suites for children. We'l be back again next year.
Se hospedó 7 noches en febrero de 2017

10/10 Excelente

Michael G.

Amazing house and amazing staff.
This is one of if not the best vacation I've had. The house is beautiful. Roomy. Comfortable. Great views right on the ocean. Perfect pool to relax in that overlooks the beach and water. Hammocks. Paddle boards kayaks and more. You can do as much you'd like or as little as you'd like. Relaxing was the main ingredient. This house is perfect for that. Clean large comfortable rooms and bathrooms. Super open space for gathering and meals. The chef was 5 star. Every meal was different unique and flavorful The entire staff was so accommodating to everyone's needs yet very unobtrusive. They were always there when needed. The excursion suggestions were perfect and nice to have them take care of everything without any worries. Would HIGHLY recommend this for a perfect vacation retreat. Will definitely make this a regular place to stay.
Se hospedó 5 noches en julio de 2016