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Opiniones sobre Kimpton Hotel Monaco Pittsburgh, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Pittsburgh, an IHG Hotel
620 William Penn Place, Pittsburgh, PA

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 788 de 1002 opiniones" "
Evaluación: 8 - Bueno. 120 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 54 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 22 de 1002 opiniones" "
Evaluación: 2 - Terrible. 18 de 1002 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,0/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

VALERIA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Moderno
Un hotel diferente, moderno cumplio con todo lo q esperabamos
Se hospedó 2 noches en noviembre de 2021
Respuesta de Rob, General Manager el 14 dic. 2021
Muchas gracias, Valeria!

10/10 Excelente

Yenny l

Se hospedó 2 noches en octubre de 2021
Respuesta de Aasim Khan - Front Office Manager el 24 oct. 2021
Thank you so much for the perfect review, Yenny! Our team works hard to ensure that all of our guests have a perfect experience, and it is always great to receive a 10 out of 10 review that proves were doing it right. Thank you again for staying with us and we hope to see you again when your travels bring you back to the City of Bridges!

10/10 Excelente

Robin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay. Property well kept, friendly, helpful staff
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Tara

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel was beautiful and had very comfortable beds.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Mah-e-nou

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Shelly, Morgantown

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent property. My usual stay when in the Burg
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Srisatish

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would strongly recommend this place
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

KAYOWA

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff was very friendly and accommodating. The rooms were decorated beautifully and everything was very clean. I had the best sleep ever in the comfortable bed in our hotel room!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Xuhui

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing decoration
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Dino

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel!! Best espresso martini’s ever!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jacquelyn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the decor. Bed was comfy and the room was surprisingly quiet despite being in the city.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Carl, Upper Darby

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
clean rooms, up to date
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Praise

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
What an amazing stay we had. The service was incredible and the staff extremely friendly.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Antoinette Elizabeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We like the Kimpton properties. Dependably good!
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jessica

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was great. Love the happy hour. Valet was chaotic and took way too long.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Judimarie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Ciaire

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 2 may. 2024
Thank you for the perfect score, Ciaire!

8/10 Bueno

Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property with modern, fun decor. Staff was very friendly and the location was great. Minus one star for no coffee in the rooms. I understand there is complimentary coffee in the lobby, but only during certain hours. Having to go to the lobby for coffee is inconvenient, and sometimes I want coffee outside the "usual" coffee hours. The staff offered to send an "espresso machine" to the room, however, I don't want espresso and to fuss with a machine. A simple coffee pot in the rooms is preferred. I will continue to remove stars from hotels (especially high-rated properties) that do not offer simple coffee options in all rooms - always disappointing and a deal breaker going forward. I can find other nice hotels that put coffee in the guest rooms.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Mersad

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean property!
Se hospedó 4 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 2 may. 2024
Thank you so much, Mersad!

10/10 Excelente

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
IT problems during check in slowed process, and we were placed in a different room than we reserved. Unfortunate.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Rachel

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Such a quaint and unique hotel! Loved it’s designs, friendly and helpful staff, and location.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Jaswinder

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was exceptionally tidy, and the beds provided a comfortable sleeping experience. I admired the room's aesthetics. However, one notable absence was an exhaust fan in the bathroom. Evidence of moisture damage was visible on the lights/lamps due to the shower. I appreciated the cocktail hour upon arrival, especially the generosity with the wine, but I wished they offered complementary snacks like pre-packaged nuts and chips to accompany it. I absolutely adored the complimentary tea and coffee provided in the morning. An earlier check-in option would be greatly appreciated, and a noon check-out would be more convenient for many travelers, especially those who had late nights or families with children.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jody

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the style of property Dog friendly too!
Se hospedó 1 noche en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 2 may. 2024
Thank you very much for your review and kind words, Jody!

10/10 Excelente

Amy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 2 may. 2024
Thank you for the perfect score, Amy!

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay. Very clean and very cool place to stay. Staff was so friendly. Great location as well
Se hospedó 3 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 3 may. 2024
Thank you so much for you review, Robert! We are very pleased to hear you had a great stay and our staff was pleasant as well. We hope to host you again!

10/10 Excelente

Lou

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s a true boutique hotel, interesting and lovely
Se hospedó 1 noche en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 26 abr. 2024
Thank you very much for your lovely review, Lou.

10/10 Excelente

Amy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a slight issue with our room when we arrived but it was handled immediately and professionally by the great staff. We were given an upgrade which we tried to refuse but they insisted we take.
Se hospedó 4 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 23 abr. 2024
Thank you so much for your feedback and kind words, Amy! We are very glad to hear that our team was able to turn things around for you, Amy! We hope to welcome you back.

10/10 Excelente

mark

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay. Very clean and nice staff.
Se hospedó 5 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 23 abr. 2024
Thank you very much your review and kind words, Mark!

8/10 Bueno

Neer, Martinsville

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a nice, modern style renovated hotel in an old, historic building. We liked the interior of the hotel and the rooms were massive for a big city (I'm used to postage stamp rooms in NYC). The things we didn't love were that there was a constant, loud humming from the room fridge that was always on, the bathroom entrance is right next to one of the beds (so whoever sleeps there is going to be looking into the bathroom all night), and the parking is across the street. Otherwise, it's a really nice hotel and I would recommend it.
Se hospedó 1 noche en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 24 abr. 2024
Thank you so much for your kind words and feedback, Neer! We certainly appreciate this and will do our best to try and resolve these issues for future guests. We look forward to welcoming you back and thank you again!

10/10 Excelente

F

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 23 abr. 2024
Thank you very much!

10/10 Excelente

Issa

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is really prestigious with nice staff all around.
Se hospedó 2 noches en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 23 abr. 2024
Thank you for your lovely review and kind words Issa!

10/10 Excelente

Jeffrey, Ardmore

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No
Se hospedó 1 noche en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 23 abr. 2024
Thank you, Jeffrey!

10/10 Excelente

Abdul

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We used the parking on 6th street which is a much cheaper option. Overall an excellent hotel.
Se hospedó 3 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 17 abr. 2024
Thank you for your review and kind words, Abdul!

10/10 Excelente

Melanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 14 abr. 2024
Thank you for the 10, Melanie!

2/10 Terrible

ronald, northridge

No ac
Se hospedó 1 noche en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 23 abr. 2024
Thank you for your score, Ronald. We're extremely disheartened to hear you didn't enjoy your stay with us. Please contact us, should you'd be interested in sharing your experience with us. Thank you again.

10/10 Excelente

Antonio

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Love the modern look and style
Se hospedó 3 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 12 abr. 2024
Thank you so much for your kind words and perfect score, Antonio!

10/10 Excelente

Andrea

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everyone I met at the hotel was super friendly and accommodating. I received two texts from the front desk checking to see if I needed anything and if all was well.
Se hospedó 3 noches en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 14 abr. 2024
Thank you for your review and nice words, Andrea. We're so glad everyone was able to help.

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All of the staff were very friendly and helpful. The room was updated and very comfortable and quiet. The restaurant/bar had reasonably priced and delicious food.
Se hospedó 3 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 17 abr. 2024
Thank you for your review, Linda. We're so glad to hear you had a great stay and was able to dine at The Commoner as well. We look forward to hosting you again!

10/10 Excelente

Savannah

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very cute! Kind staff! Attached restaurant was delicious! Only downside was no complimentary WiFi
Se hospedó 1 noche en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 14 abr. 2024
Thank you so much for your kind words and feedback, Savannah!

10/10 Excelente

Holly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a wonderful stay at the Kimpton Monaco on our way to see the total eclipse. Too many things to list in a review, but here's my attempt: they texted when we got to our room to make sure we were enjoying our stay, the included breakfast was wonderful, the decor is fresh and upscale, it's dog friendly at no extra cost, the gym has peloton bikes and other nice equipment, the room and hotel was spotless, and it's in a great location for walking around the city. We will definitely be back with our dog in the near future!
Se hospedó 1 noche en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 14 abr. 2024
WOW! Thank you very much for your amazing review and kind words, Holly! We are so happy to hear that you had an awesome stay and enjoyed our hotel. We are certainly looking forward to welcoming you back during your next trip to The City of Bridges. Thank you again, Holly!

10/10 Excelente

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing Property!!! The staff were so helpful and friendly. Would highly recommend!! The Commoner restaurant that is located within the hotel is truly amazing. We had both dinner there and Sunday brunch and could not be happier. Amazing hotel with an even more amazing staff. And the decor is out of this world also.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Dawn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent staff & attention to detail. Location was fabulous!!!
Se hospedó 2 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 12 abr. 2024
Thank you very much for your kind words and review, Dawn. We greatly appreciate it!

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We loved the design of the building and the rooms. Parking was easy to do at the garage across the street.
Se hospedó 2 noches en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 14 abr. 2024
Thank you for your review, Andrew. We're so glad everything was convenient for you.

4/10 Mediocre

Jeff

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Was really taken back. Rooms extremely small, bathrooms not very clean, grime all over the grout, shower head had black mold spores growing on it. Speant $800 on a hotel that was supposed to be upper class. I wouldn’t stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 23 abr. 2024
Thank you for sharing this, Jeff. Our sincerest apologies for what you've experienced during your stay with us. This is certainly not our standard, nor is this the feedback we are used to receiving. We take all gust feedback seriously and would like to apologize for failing to meet your expectations.

10/10 Excelente

Maria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is located in a nice area of town. Very clean and friendly staff.
Se hospedó 2 noches en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 14 abr. 2024
Thank you so much for your review and kind words, Maria.

10/10 Excelente

Erin

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great experience
Se hospedó 1 noche en abril de 2024
Respuesta de Mira, Assistant Front Office Manager el 12 abr. 2024
Thank you for your review, Erin. We're so glad you enjoyed your stay!

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Mira, Assistant Front Office Manager el 12 abr. 2024
Thank you for the perfect score, Sarah!

6/10 Aceptable

Gary

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very unique and nice hotel. Parking is terrible and you will have to walk for or use the valet.
Se hospedó 1 noche en abril de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 15 abr. 2024
Thank you for your kind words about our hotel and feedback, Gary. While I'm glad you enjoyed your stay, I'm sorry you didn't have a great parking experience. Thank you again for sharing this and will discuss this matter with the team.

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Mira, Assistant Front Office Manager el 23 abr. 2024
Thank you for the perfect score, Christopher!

4/10 Mediocre

Ralph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel has the potential to provide a great vacation experience. However, there are a couple of easy to fix things that prevented us from having the experience we had hoped for and thus mean I would not recommend this hotel to others. For the price I would expect there to be facilities in the room to make a hot drink. In fact, apart from youth hostels, I haven't stayed in a hotel room without coffee / tea making facilities for over 30 years. There is coffee provided downstairs in the lobby, but this is a long trek for a cup of caffeine and every time I went it was out of coffee, tea or hot water. It is also only available till 10.30am so not very convenient. The other major disappointment was that despite advertising bicycles being available for all guests, this was not the case. Thus, we had to rent from bike the burgh (which is an experience I would recommend). I would also expect a hotel in this price range to include a bottle of water in the room, at least upon arrival. The use of umbrellas was a nice touch and the room was very comfortable. The location is great, but they need to make a few easy changes to their service as what should be a positive stay experience was not.
Se hospedó 6 noches en marzo de 2024
Respuesta de Mira Grinage, Assistant Front Office Manager el 15 abr. 2024
Thank you for the comments about your stay with us. We do have coffee makers available upon request for no additional charge and our bikes are seasonal. I certainly apologize if these were not communicated upon check in and am also disappointed to hear that you do not feel that your concerns were resolved when speaking with us. If you would like to discuss further, please feel free to contact me directly. I'm unsure as to your room number and with whom you spoke previously but would like to follow-up internally, as well.