Hello Mark, We appreciate your positive feedback and are thrilled to hear that you found our property to be homely. Your comments inspire us to continue creating a welcoming environment for all our guests. We look forward to hosting you again for another comfortable stay! Best regards, Team Kasa

Hi Jenna,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa

Hi Justin,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Heather, We are delighted to hear that you had a fantastic experience at Kasa South Side Pittsburgh! Thank you for highlighting the cleanliness and well-stocked amenities that enhanced your stay. Your feedback regarding the parking distance is duly noted, and we appreciate your valuable input. We can't wait to welcome you back for another wonderful stay! Best regards, Team Kasa

Hi Abigail,We are delighted to hear that you found our property to be really great and loved the amazing atmosphere and room. It's fantastic to know that you had a wonderful solo trip experience at our residence. Your kind words truly brighten our day! See you back soon!Best regards,Team Kasa

Hi Donny,We're thrilled to hear that your first stay at Kasa South Side Pittsburgh was absolutely perfect! It sounds like the heated pool and spa added an extra touch of luxury, especially while it was snowing outside and 8 degrees. We strive to create a comfortable and enjoyable experience for our guests, and we're delighted that we succeeded during your visit. Thank you for choosing Kasa South Side Pittsburgh, and we eagerly anticipate your return in the near future.Best regards,Team Kasa

Hi Evette,Thank you for choosing Kasa South Side Pittsburgh for your birthday getaway! We're delighted to hear that you had a very enjoyable stay with us. It's great to know that the property was clean and quiet, creating a peaceful environment for your celebration. We're also glad that you liked the room decor, which we carefully selected to provide a pleasant atmosphere for our guests. While we apologize for the lack of TV in the rooms, we're thrilled that you found the 2-bedroom/2-bath suite to be very enjoyable. It's wonderful to hear that you spent six days and five nights with us, allowing you to fully experience all that our property has to offer. We appreciate your feedback and hope that your birthday getaway was truly memorable. We look forward to welcoming you back on your future travels!Best regards,Team Kasa

Hi Patrick,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Cara,We're delighted that you chose Kasa South Side Pittsburgh and had a great experience exploring Pittsburgh to its fullest! It's wonderful to know that we met your expectations. We would love to welcome you back to Kasa South Side Pittsburgh or any of our other properties, so you can continue to enjoy exceptional stays with us. We eagerly anticipate your return in the near future.Best regards,Team Kasa

Dear Bryan,Thank you for sharing your concerns about your recent stay with Kasa. We always aim to deliver a great experience, and we regret that your stay did not meet your expectations.Regarding the virtual check-in process, we continuously strive to enhance its efficiency and user-friendliness. Your feedback is essential in guiding these improvements.On the cleanliness and maintenance of the room, we take such feedback seriously and have relayed your comments to our housekeeping team. We consistently aim to maintain high standards of cleanliness and comfort for our guests.As for the charge related to the refrigerator drawer, we adhere to a meticulous process for assessing any damages post-checkout. This process is part of our commitment to maintaining the quality and standards of our accommodations.We understand your frustration and want to assure you that we are dedicated to providing a reliable and enjoyable experience for our guests. While we stand by the decisions made in this instance, we genuinely appreciate your feedback and will use it to evaluate and improve our services.We hope to have the opportunity to host you again in the future, ensuring a stay that aligns with the high standards Kasa is known for.Best regards,The Kasa Team

Hi Carlos,Thank you so much for your wonderful review of Kasa South Side Pittsburgh! We are thrilled to hear that you had an amazing experience with us. Our team takes great pride in providing the best accommodations in Pittsburgh, and it's truly rewarding to know that our efforts made your stay memorable. We appreciate your kind words and look forward to welcoming you back in the near future.Best regards,Team Kasa

Hi Kaelyn,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Andrei,We're glad you enjoyed the great location of Kasa South Side Pittsburgh. We strive to provide convenient and accessible accommodations, and we're glad to meet your expectations. Thank you for your positive review!Best regards,Team Kasa

Hi Seetha,Thank you for your positive review! We're delighted that you had a great experience at Kasa South Side Pittsburgh. Our goal is to provide comfortable and stylish accommodations in a convenient location. It's wonderful to know that you enjoyed the best view of downtown. We appreciate your feedback and look forward to welcoming you back!Best regards,Team Kasa

Dear Sean, We apologize that our service did not meet your expectations when we assisted you with your requests. Our records indicate that we communicated with you both over the phone and through email. Please inform us if there are any specific areas we may have overlooked that we can improve upon. We appreciate your feedback.

Dear Dustin, Thank you for bringing this to our attention and allowing us to clarify the elements of our tech-enabled hospitality. Aside from providing this information in our Guest Accommodation Agreement, our Privacy Policy outlines how we implement security. Our units are equipped with two sensors, one to monitor smoking and the second to monitor noise. We apologize if the presence of these devices has caused you any discomfort. They are in place to ensure that you and the rest of our guests have a relaxing experience that is unbothered by odors or noise. Thank you for your feedback!

Thank you for your feedback! We are very sorry if the parking instructions at our property were not very clear, and we apologize for the inconvenience it has caused you. If there is a specific part of the instructions that need clarification, please let us know so we can improve it.We look forward to having you back!

Dear Atticus, We are very sorry for failing to meet your expectations. Our general reviews will show that we've had favorable experiences with previous guests who have enjoyed their stay at our property. We appreciate the details you've provided, and we'll work towards addressing these issues to improve our guests' experience. We regret not being able to turn things around for you during your visit. Hopefully, as our company grows and we elevate our offerings, we can entice you to give us a second chance in your future travels. Thank you for your honest feedback.

Hi Ludmia,We are very sorry to hear that the carpet installation at our building caused you discomfort. We typically know of these renovations ahead, and we regret that we were only informed of it at the last minute; as such, we were not able to relay this to you before your arrival. We sincerely apologize for the inconvenience and hope we can make it up to you next time!

Hi Pamela,We are delighted to hear that you had a wonderful experience, and we thank you so much for taking the time to leave a review! We hope to be able to host you again at our many Kasa locations in the future. Safe travels!

Thank you for sharing your positive experience Adamaris! We are delighted to hear that you had a wonderful experience, and we thank you so much for taking the time to leave a review! We hope to be able to host you again at our many Kasa locations in the future. Safe travels!

Hi Jung Won, Thank you for your feedback! Our rooms are priced competitively within the same range as other comparable properties in our location. If there’s anything further you’d like to share that we can improve upon and add value to your stay, please do not hesitate to contact our Guest Experience Team.

Hi Carrie, thank you for sharing your experience. We are very sorry to hear that you had an unpleasant experience during your visit due to our elevator being inoperable. Please be assured that this is not the norm at our property. Unfortunately, we could not immediately resolve the issue sooner than we expected. We hope you can give us another chance to provide you with a memorable visit the next time you are in our city, under more favorable conditions. We appreciate you for bringing this to our attention.

Nick, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

Jennifer, We're glad to hear you enjoyed your stay with Kasa! Thank you for your feedback, we will definitely review this! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa