Luis, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management

Thank you for your feedback. It was disappointing to know our associates were not present at the front office on your arrival. We apologize for the inconvenience caused. We assure you to look into this situation and avoid any further lapse in service. We hope the rest of your stay was a pleasant one and that you will allow us to host you again. Sincerely, Hotel Management

Cristobal, thank you for the glowing review of Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. We value your business and look forward to hosting all your future visits to the area. Sincerely, Hotel Management

Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the difficulties you had during your stay. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management

Enrique, thank you for being our guest. We are glad to know you overall enjoyed your stay with us and that you liked your room. We appreciate you for acknowledging the service provided by our staff. We have made a note of your feedback in regard to our breakfast offerings. Thanks for your business, and we hope to see you back soon. Sincerely, General Manager

Dear Harbrinder, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced due to the lack of cleanliness and comfort in your room and the shower issue. Our maintenance team will take the necessary steps to resolve the issue and ensure our guests have a smooth and hassle-free experience. Additionally, we will communicate with our housekeeping staff to ensure that each room is adequately prepared for our guests. We hope you will give us another chance to serve you better and provide a relaxing and comfortable stay.Sincerely,Hotel Management

Dear Tai-Asia, Thank you for your review. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. We aim to keep our rates competitive and in line with other hotels in the area. Published prices may vary daily based on average room demand. We always post our fees on our website so guests can have this information before booking. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management

Dear Tameeka, Thank you for reviewing your recent stay at Extended Stay America. Your comfort is our priority, and we're sorry to hear about the issue with hot water. Please be assured that we will address this matter internally to ensure a more pleasant experience for our guests in the future. We appreciate your feedback and hope your overall stay was enjoyable. We look forward to providing you with a more seamless stay during your next visit.Sincerely,Hotel Management

Dear Daniel, We are delighted to hear that you received a friendly welcome at Extended Stay America. Providing warm hospitality is a top priority for us, and we're glad that our staff made you feel welcome. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Thomas, We're thrilled to hear that you found Extended Stay America to be a nice and affordable option for your Rutgers visit! Thank you for highlighting our clean and comfortable rooms. We apologize for any inconvenience regarding breakfast options and the gym closure. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay!Sincerely,Hotel Management

Dear Venkatarjun Reddy, We, the entire team at Extended Stay America, would like to express our gratitude for your kind comments about our hotel. We appreciate your kind words about our staff and their commitment to excellence. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. Your recognition of their efforts will surely brighten their day! Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Kevin, Thank you for reviewing your stay. We are glad that your overall stay was positive. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Kevin, Thank you for reviewing your stay. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Kevin, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Kevin, Thank you for staying with us. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely, Hotel Management

Dear Matt, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Dushyant, Thank you for writing a review of our hotel. It is good that you had a pleasant time and appreciated our price. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Patrick, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Please accept our apologies for the noise concerns you experienced from the neighboring room and hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Vanessa, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Diane, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Joseph, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Tai-Asia, Thank you for the review and for sharing your experience. We were glad to read that, overall, you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Dear Alice, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you here.Sincerely,Hotel Management