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Opiniones sobre Comfort Inn Pinehurst

2.5 out of 5
Comfort Inn Pinehurst
9801 Us Highway 15 501, Pinehurst, NC

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 322 de 727 opiniones" "
Evaluación: 8 - Bueno. 245 de 727 opiniones" "
Evaluación: 6 - Aceptable. 91 de 727 opiniones" "
Evaluación: 4 - Mediocre. 44 de 727 opiniones" "
Evaluación: 2 - Terrible. 25 de 727 opiniones" "

8,4/10

Limpieza

8,8/10

Personal y atención

7,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carlos

Se hospedó 1 noche en julio de 2021
Respuesta de Kathy el 17 sept. 2021
Dear Mr. Carlos, Thank you for staying with us while you were visiting in the Pinehurst area and also for the wonderful review. We are so glad that you enjoyed your visit and we look forward to seeing you soon. Have a great day!

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
El entorno es muy bonito. El hotel está rodeado de canchas de golf y bosques
Se hospedó 2 noches en junio de 2019
Respuesta de Kathy el 26 jun. 2019
Dear Guest! Thanks for staying with us. We appreciate your feedback! Hope you will stay with us again when you are in the Pinehurst area!

4/10 Mediocre

Arthur

Viajó con su familia
No le gustó: Limpieza, servicios
The hotel seemed a bit run down. When we first arrived for our two day stay, we were given a room that was already occupied. On our 2nd day, we returned to the hotel to find our card keys would not work to let us into the hotel and our room. The desk staff was friendly, but seemed overwhelmed by issues with reservations. The complimentary breakfast was poor.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager. el 22 may. 2024
Dear Guest,Thank you for writing the review. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re involved in a continuous improvement process and will use your comments as we change and improve. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

10/10 Excelente

Brian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean & accommodating.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager. el 18 may. 2024
Dear Brian,Thank you for the review. We are glad to hear that you found our establishment to be clean and accommodating. We strive to provide excellent service and meet the needs of our guests to ensure a pleasant stay. We look forward to welcoming you back in the future!Sincerely,Hotel Manager.

4/10 Mediocre

Gregory

Viajó con su familia, Viajó en grupo
Rooms and bathrooms were outdated and not maintained well. Staff was accommodating but complained about the upgrades being made to each other in front of customers
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager. el 7 may. 2024
Dear Guest,Thank you for providing the review. I am sorry that we didn't live up to your expectations in some way. We have taken note of your comment and shared it with our team. We take real pride in providing the best possible guest experience. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.

6/10 Aceptable

Bryan

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
Not enough staff to perform daily housekeeping. Ran out of breakfast food after 1 hr.
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Manager el 30 abr. 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with our housekeeping services and the availability of breakfast food. Your feedback is valuable to us, and we'll address these issues to ensure improvements are made. We appreciate ur understanding and hope to have the opportunity to provide you with a much more satisfying stay in the future.Sincerely, Hotel Manager

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Inside is a work in progress. Walls are thin, you can hear everyone around you
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager. el 29 abr. 2024
Dear Guest,Thank you for the review. I am pleased that you had a nice experience with us. We regret any inconvenience you had. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We guarantee that your next experience will be overwhelmingly positive. I hope that you will give us another chance to serve you.Sincerely,Hotel Manager.

6/10 Aceptable

rebecca

Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Room was dirty, had to wipe all surfaces and buy bleach for the bathroom
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager. el 27 abr. 2024
Dear Rebecca,Thank you for your stay. We sincerely apologize for the disappointing experience you had regarding the cleanliness of your room. Please know that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that such issues are not repeated in the future. We guarantee that your next experience will be overwhelmingly positive. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 Aceptable

Athena

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Staff was nice, but there was a need for more staff. The rooms need a makeover, paint and wood not in greatest condition. It was clean though. I would stay again.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager. el 17 abr. 2024
Dear Guest,Thank you for commenting. It is truly captivating to learn that your experience encompassed exceptional staff service, a clean room, and an overall enjoyable stay. Guests who choose our hotel are mostly happy and satisfied. Every day we take committed actions to ensure that we are the best hotel in the area. We're sure we can go above and beyond for you next time. I look forward to serving you again soon.Sincerely,Hotel Manager.

6/10 Aceptable

Catherine, Montgomery

Viajó con su familia
Stained chairs, broken plumbing, scuffed paintwork.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager el 8 abr. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the stained chairs, broken plumbing, and scuffed paintwork during your stay. We are committed to addressing these issues promptly to enhance the overall guest experience. Your comments will certainly help us improve our services. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Jamie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property feels safe and secure.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager. el 23 mar. 2024
Dear Jamie,Thank you for the review. We are delighted to hear that you felt safe and secure during your stay at our property. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

4/10 Mediocre

Ryan

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nobody was at the front desk for 5-10 minutes to check us in. Once checked in, the KB eyes had not been programmed and didn’t work. The hall outside the room smelled of pot. The room floors had not been swept and were Sandy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager. el 7 mar. 2024
Dear Ryan,Thank you for your stay. I am sorry for the negative experience due to cleanliness issues and other concerns. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

8/10 Bueno

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager. el 4 mar. 2024
Dear Eric,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We're committed to our goal of a perfect stay for you next time. We look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Excelente

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager. el 1 mar. 2024
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

8/10 Bueno

PATRICIA A

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We have stayed at this hotel many times and will continue to stay here. It is convenient to family, shopping and restaurants.
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager. el 20 feb. 2024
Dear Guest,Thank you for choosing our hotel for your stay. We are happy to see that you found a good location and had a pleasant experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excelente

Monica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager. el 15 feb. 2024
Dear Monica,Thank you for your feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excelente

stephen

Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Manager. el 12 feb. 2024
Dear Stephen,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon.Sincerely,Hotel Manager.

8/10 Bueno

John

Respuesta de Hotel Manager. el 23 ene. 2024
Dear John,Thank you for your feedback. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Bueno

Kimberly

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Room was adequate but needs improvement
The staff was nice but the room was not comfortable in that it was lacking in a couple of things. The room was so dark with only a couple of lamps that weren't even that bright. It felt like a cave. And there was only one hook on the bathroom door with no towel bars for towels. It's not convenient, especially when there are 3 people in the room that need space to hang towels and wash cloths. It was clean and adequate otherwise.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager. el 9 ene. 2024
Dear Kimberly,Thank you for choosing our hotel for your stay. I am glad that you found anice staff service and an overall good experience. But, we regret some inconvenience you faced. Every day we take committed actions to ensure that we are the best hotel in the area. Our assurance to you is this: Staying with us again will give you a great experience. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

8/10 Bueno

Susan, Elizabethtown

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager. el 9 ene. 2024
Dear Guest,Thank you for the review. I’m pleased you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope your next visit will be even more pleasant than this one.Sincerely,Hotel Manager.

10/10 Excelente

Veronica

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager. el 9 ene. 2024
Dear Veronica,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Excelente

Jerry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager. el 9 ene. 2024
Dear Jerry,Thank you for the feedback. I’m glad you had such a nice experience with us. We take great pride in being a pleasant, friendly, and accommodating place to stay. We hope to see you again soon.Sincerely,Hotel Manager.

10/10 Excelente

CESAR

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager. el 31 ene. 2024
Dear Guest,Thank you for your feedback. I’m pleased we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to see you again soon.Sincerely,Hotel Manager.

6/10 Aceptable

steve

Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager. el 26 dic. 2023
Dear Steve,Thank you for the feedback. I am pleased that you had an overall good experience. We regret if we let you down in any way. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will consider staying again.Sincerely,Hotel Manager.

6/10 Aceptable

Rochelle

Se hospedó 5 noches en diciembre de 2023
Respuesta de Hotel Manager. el 13 ene. 2024
Dear Rochelle,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

2/10 Terrible

Utkur

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager. el 23 dic. 2023
Dear Guest,Thank you for the review.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely, Hotel Manager.

6/10 Aceptable

Cecil

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed at this facility once of twice a year for over 25 years. The quality is no longer good as it was.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager el 12 dic. 2023
Dear Cecil, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 Bueno

Boe

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Hotel Manager. el 8 feb. 2024
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 Mediocre

Steve

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager. el 7 dic. 2023
Dear Steve,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good customer service
Convenient stay for my business trip. Super nice front desk attendants.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager. el 6 dic. 2023
Dear Guest,Thank you for the review. We are thrilled to hear that you had a positive experience with our staff, enjoyed the convenient location, and found everything to be good. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to extending our excellent service to you in the future.Sincerely,Hotel Manager.

8/10 Bueno

TEYONIA

Viajó en grupo
Le gustó: Servicios
Employees were not knowledgeable and they tried to go up on the rate
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager. el 6 dic. 2023
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely, Hotel Manager.

10/10 Excelente

Katelin

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager. el 9 dic. 2023
Dear Guest,Thank you for the review. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Debbie

No le gustó: Limpieza
Dirty towel folded up and put where clean towels were. Fixtures in bathtub old, rusty. All pillows very lumpy. HVAC very loud. Carpet in hallway outside of room not vacuumed. Food is not edible. Coffee terrible. Have stayed here before and it has gone downhill. Will never stay here again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager. el 16 nov. 2023
Dear Debbie,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 Bueno

Brad

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quiet in a great location!
Staff were very nice! It's in a great location and very quiet. Will stay again!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager. el 14 nov. 2023
Dear Guest,Thank you for the great comments. I am so happy that you liked the staff service, nice location, and had a quiet stay. We take serving our guests very seriously and are very pleased that we met your needs so well. It's nice to see that you will stay with us again, and I hope you have the opportunity to do that soon.Sincerely,Hotel Manager.

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Cleanliness was okay but the room smell old and musty. Like sewage coming back up the pipe. Had to keep spraying air freshener to be able to tolerate stay there. Breakfast was a disappointment. Not enough variety and whatever was there was gone by 6:45 am. The reason we picked to stay there was for the breakfast. We go to Pinehurst often for golf and breakfast was the main attraction for us. Sorry not going to stay there again.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager. el 6 nov. 2023
Dear Guest,Thank you for your comments. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 Bueno

RODNEY, CHARLOTTESVILLE

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay. Nice beds. Breakfast just ok. Id still stay again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager. el 4 nov. 2023
Dear Guest,Thank you for the review. We're glad to hear that you had a great stay and found our beds to be comfortable. Guests who trust us with their business are usually satisfied and happy. Our vision is to be our guests' favorite hotel destination when they visit the area. We value your input and will consider it as we strive to improve our offerings. We look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 Mediocre

Malinda

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Toilet tissue dispensers were dirty. Airline baggage claim stickers of a previous guest were still stuck to the top of the headboard. Dust behind the TV in clear view due to placement on top the f the bureau.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager. el 1 nov. 2023
Dear Malinda,Thank you for writing the review. I apologize that an unexpected problem caused some major issues. We are dedicated to ongoing improvements, ensuring that each guest's experience surpasses all previous ones. Our deep sense of pride in this hotel permeates every aspect of our work, evident in everything we undertake. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

4/10 Mediocre

Vicki

No le gustó: Estado de la propiedad e instalaciones
The worst part was the breakfast. But it was just average to below average in every way.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager. el 31 oct. 2023
Dear Vicki,Thank you for your stay. I'm sorry to hear that you had a disappointing experience you had. We will use your comments and we take committed actions to ensure that we are the best hotel in the area. We guarantee that you'll like your next experience. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 Aceptable

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
The staff was good. The beds were hard and the bright security light outside shown brightly around the too small blackout curtains
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager. el 23 oct. 2023
Dear Michael,Thank you for providing the review. It's nice to see that the staff service was good. Our apologies for the dissatisfaction. We’re involved in a continuous improvement process and will use your comments as we change and improve. We take real pride in our hotel and in taking good care of our guests. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

2/10 Terrible

Steve

Viajó con su pareja
No le gustó: Personal y atención
Room not serviced, bathroom dirty floor stinky commode,loud noises in corridor after 11pm, desk attendant didn’t know how to credit my points on Choice account. Wouldn’t ever go back
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager el 9 oct. 2023
Dear Steve, Thank you so much for sharing your recent stay with us. It is very unfortunate that we did not create that positive experience to inspire a return visit. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager

6/10 Aceptable

Connie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager. el 20 oct. 2023
Dear Connie,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

4/10 Mediocre

TERRY

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property was old and needing refreshing. My shower would not drain water.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel manager el 27 sept. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Aceptable

Mark

Se hospedó 4 noches en septiembre de 2023
Respuesta de Hotel manager el 27 sept. 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excelente

Deryl

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very nice. The location felt safe and clean.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager el 20 sept. 2023
Dear Deryl,Thank you for you positive feedback. We're pleased to hear that you had a positive experience with our staff and that you felt the location was safe and clean. Providing a welcoming and secure environment for our guests is important to us. We look forward to your next visit.Sincerely,Hotel Manager

10/10 Excelente

Stephen

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager el 17 sept. 2023
Dear Guest,Thank you for rating your experience with us a perfect 10 out of 10. We're absolutely delighted to hear that you had such an exceptional stay at our hotel. Your satisfaction is our priority, and we hope to continue exceeding your expectations on your future visits. If there's anything you'd like to highlight or if you have any special requests for your next stay, please feel free to let us know.Sincerely,Hotel Manager

10/10 Excelente

Dennis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager el 16 sept. 2023
Dear Dennis,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

4/10 Mediocre

Vince

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios
Rooms can use maintenance. Molding was loose from wall. Shower had mold around edges. shower hook broke off wall. stains on chairs. Staff was friendly and exterior and lobby was well maintained.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager. el 14 sept. 2023
Dear Vince,Thanks for the contribution you have made through this review. We are really sorry for the negative experience due to the cleanliness and maintenance issues. We’re involved in a continuous improvement process that is resulting in an increasingly nice experience for our guests. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Excelente

Duane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Service. Location
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Manager el 3 sept. 2023
Dear Guest,Thank you for highlighting our service and location as positive aspects of your stay. Providing excellent service and a convenient location are top priorities for us, and we're glad to know that we met your expectations in these areas. If you have any further feedback or if there's anything specific you appreciated about our service or location, please feel free to share.Sincerely,Hotel Manager

10/10 Excelente

Duane

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel manager el 4 sept. 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Aceptable

William

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Manager el 21 ago. 2023
Dear William,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager