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Opiniones sobre Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

4 out of 5
Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
3171 Parkway, Pigeon Forge, TN

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 661 de 1000 opiniones" "
Evaluación: 8 - Bueno. 202 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 87 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 35 de 1000 opiniones" "
Evaluación: 2 - Terrible. 15 de 1000 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

hector

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

Nikol

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed 5 days and no day did they clean our room, nor did they take out the garbage, very bad attention, they made us check in late
Respuesta de Teresa, AGM el 5 ene. 2023
Nikol, Thank you for rating your stay with us. We appreciate your feedback, and are always looking for ways in which we can improve. Our stayover service is by request only. There should have been a letter in your room stating that and with a 24 hour notice. If you requested the service and we failed to follow through, my apologies to you. We hope to see you again in any future travels!

8/10 Bueno

Roynel

Se hospedó 3 noches en diciembre de 2020
Respuesta de Sarah Crisp, Operations Manager el 15 ene. 2021
Roynel, Thank you for being a guest of ours recently, at Black Fox Lodge. We appreciate your rating, and hope to serve you again very soon! Best wishes,

6/10 Aceptable

Katie

Viajó con su familia y niños pequeños, Viajó con su familia
Not the cleanest hotel but rooms were clean. Humid building. We had to blast our AC and a fan.
Se hospedó 3 noches en mayo de 2024
Respuesta de Teresa el 19 may. 2024
Hi Katie, Thank you for your feedback. We're glad you found the rooms clean and apologize for any other cleanliness issues you encountered. We'll address this with our team to improve standards. We hope to welcome you back for a better experience. Thank you, Teresa

10/10 Excelente

HARRY DAVID

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
central location to various events
Se hospedó 3 noches en mayo de 2024
Respuesta de Teresa el 12 may. 2024
Hi Harry David, Thank you for leaving an excellent review of your recent stay with us. We are glad to hear that you enjoyed the location of the hotel. We hope to welcome you back for another stay with us soon. Thank you, Teresa

10/10 Excelente

Laura

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay with good food. Clean and the staff was friendly.
Se hospedó 1 noche en mayo de 2024
Respuesta de jmoon el 4 may. 2024
Thank you so much for the amazing review!

10/10 Excelente

Grecia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Within walking distance to restaurants and stores. A lot of attractions close by as well. Staff was friendly and the 2 bedroom suite was nice. Would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Teresa el 18 abr. 2024
Hi Grecia,Thank you for leaving an excellent review of your recent stay with us. We value and appreciate your feedback, we hope that you will stay again with us in any future travels to the Pigeon Forge area. Thank you Teresa

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Teresa el 18 abr. 2024
Hi Mark, Thank you for leaving an excellent review of your recent stay with us. We value and appreciate your feedback. We hope that you will stay again with us in any future travels to the Pigeon Forge area. Thank you Teresa

8/10 Bueno

Isaac

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de Teresa el 7 abr. 2024
Hi Issac,Thank you for leaving a review of your stay with us. We appreciate your feedback and hope that you will stay again with us when you are in the Pigeon Forge area. Thank you, Teresa

8/10 Bueno

Candace

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Teresa el 1 abr. 2024
Hi Candace, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

8/10 Bueno

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel. Construction across the creek only distraction.
Se hospedó 2 noches en marzo de 2024
Respuesta de Teresa el 25 mar. 2024
Hi William, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Liked the beautiful river view, very close to everything. Breakfast was yummy! Liked the spacious rooms
Se hospedó 2 noches en marzo de 2024
Respuesta de Thank you, Teresa el 11 mar. 2024
Hi Susan, Thank you for leaving an excellent review of your most recent stay at Black Fox Lodge. We hope that you will choose to stay with us again in any future travels to the Pigeon Forge area.

8/10 Bueno

mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved the lobby area, gas fireplace was great and we had the best Bloody Mary's at the bar..
Se hospedó 1 noche en marzo de 2024
Respuesta de Teresa el 3 mar. 2024
Hi Mark, Thank you for leaving a review of your stay with us. We hope that you will choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

8/10 Bueno

Andre

Se hospedó 4 noches en febrero de 2024
Respuesta de Teresa el 22 mar. 2024
Hi Andre, Thank you for your recent survey. We appreciate your business and feedback. We hope that you will choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Megan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Teresa el 26 feb. 2024
Hi Megan,Thank you for leaving an excellent review of your stay at Black Fox Lodge. We hope that you will stay again in any future travels. Thank you, Teresa

4/10 Mediocre

Sean

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Rude staff
Horrible staff was ridiculously rude, especially the guy at the check in for breakfast was gone for 10 minutes I got tired of waiting so I started fixing my plate, guy was rude and told me to check I. First I said I have been waiting for 10 minutes and he said to that I’m the only one here…… well Hilton that’s not my fault
Se hospedó 2 noches en febrero de 2024
Respuesta de Teresa el 16 feb. 2024
Hi Sean,Thank you for leaving a review of your most recent stay. I apologize for the negative experience you had with our breakfast server. This will be addressed with our team member. We hope that you would choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Guadalupe

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Teresa el 15 feb. 2024
Hi Guadalupe,Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope you will choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

4/10 Mediocre

ABBY

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
BUMMER
I booked this particular hotel based on other positive reviews, so I feel the need to chime in with my own after our experience. This hotel room was disgusting; the floor didn’t look as if it had been vacuumed from multiple previous guests, there were scuffs and grime all over the walls, the bathroom was covered in hard water stains. Beyond that, the furniture in the room was cheap and uncomfortable and the mini fridge smelt like mold. The “suite” which is normally 2 rooms divided by a door was in this case just one open room with a hallway, MUCH to our dismay when we arrived with 2 toddlers that needed a separate nap/sleeping area. There was no breakfast offered, only a drastically overpriced and poor quality restaurant that served frozen pizzas from a “brick oven.” My husband and I so regretted not just booking a room at an Econolodge or something; for the price we paid for this room we didn’t even begin to feel we got what we paid for.
Se hospedó 2 noches en febrero de 2024
Respuesta de Teresa el 14 feb. 2024
Hi Abby,Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Teresa

8/10 Bueno

Nathaniel

Le gustó: Personal y atención
Se hospedó 3 noches en febrero de 2024
Respuesta de Teresa el 14 feb. 2024
Hi Nathaniel,Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Teresa

10/10 Excelente

Stephen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Place looked new and nicely designed/built. Restaurant was good and convenient.
Se hospedó 1 noche en febrero de 2024
Respuesta de Teresa el 14 feb. 2024
Hi Stephen,Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Teresa

10/10 Excelente

Theresa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A weekend getaway at Black Fox Lodge was exceptional. The lodge was clean. Room was spacious and the view from the balcony was beautiful overlooking the river.
Se hospedó 2 noches en febrero de 2024
Respuesta de Teresa el 5 feb. 2024
Hi Theresa,Thank you for leaving an excellent review of your most recent stay with us.We hope you will choose to stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

TRACEY

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean and the staff was very friendly. I will stay there again.
Se hospedó 1 noche en enero de 2024
Respuesta de Thank you. Teresa el 31 ene. 2024
Hi Tracey, Thank you for leaving an excellent review, we appreciate it. We hope that you would stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Teresa el 26 ene. 2024
Hi John,Thank you for leaving a review of your most recent stay. We hope that you will stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Christel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Thank you. Teresa el 16 ene. 2024
Hi Christel,Thank you for leaving an excellent review of your recent stay with us. We hope that you would choose to stay with us again in any future travels to the Pigeon Forge area.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Personal y atención
This place has definitely went down hill since our stay here two years ago. We had a few maintenance issues in our room that were remedied, but needed many prompts. The rooms looked very, very worn. We also were surprised that after cutting a finger, we asked for a bandaid at the front desk and was told they didn't have any, and directed to a drugstore down the street.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Teresa el 10 ene. 2024
Thank you for leaving a review or your most recent stay at Black Fox Lodge.We are always looking for ways to improve and appreciate the feedback from our guests. We hope that you will choose to stay again if you are ever in the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Katherine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Black Fox Lodge was great! The hotel is beautiful and comfortable. The room was nice and super convenient to so many Pigeon Forge attractions. We will be back to this property!
Se hospedó 2 noches en enero de 2024
Respuesta de Teresa el 8 ene. 2024
Hi Katherine,Thank you for leaving a review of your recent stay with us at Black Fox Lodge. We hope that you would stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

JUSTIN

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great new years weekend staying here. Took the riverwalk to the Island for New Years Eve! Had a blast! Definitely will come back!
Se hospedó 4 noches en diciembre de 2023
Respuesta de Teresa el 8 ene. 2024
Hi Justin,Thank you for leaving a review of your recent stay with us at Black Fox Lodge. We hope that you would stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Russell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Few days in Tenn.
Besides a slow draining sink, all was very good….clean and friendly. Close to what we wanted.
Se hospedó 3 noches en enero de 2024
Respuesta de Teresa el 8 ene. 2024
Hi Russell, Thank you for leaving a review of your recent stay with us at Black Fox Lodge. We hope that you would stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

4/10 Mediocre

Jeff

Se hospedó 1 noche en enero de 2024
Respuesta de Teresa el 31 ene. 2024
Hi Jeff, Thank you for your review, we appreciate it. We hope that you would stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Charles, hobart

Se hospedó 4 noches en enero de 2024
Respuesta de Teresa el 26 ene. 2024
Hi Charles,Thank you for leaving an excellent review of your most recent stay. We hope that you will stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Deysi

Viajó con su familia
Se hospedó 4 noches en diciembre de 2023
Respuesta de Teresa el 3 ene. 2024
Hi Deysi,Thank you for your excellent review of your most recent stay. I hope that you will stay again in any future travels to the Pigeon Forge area. Thank you,Teresa

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice and clean
Se hospedó 2 noches en diciembre de 2023
Respuesta de Teresa el 3 ene. 2024
Hi Angela,Thank you for your excellent review of your most recent stay. I hope that you will stay again in any future travels to the Pigeon Forge area. Thank you,Teresa

10/10 Excelente

Brandon

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will stay here again.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Teresa el 3 ene. 2024
Hi Brandon,Thank you for your excellent review of your most recent stay. I am glad to hear that you will stay again in any future travels to the Pigeon Forge area. Thank you,Teresa

10/10 Excelente

Jon and Amy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean ice machines .
Se hospedó 3 noches en diciembre de 2023
Respuesta de Teresa el 3 ene. 2024
Hi Jon and Amy,Thank you for your excellent review of your most recent stay. I hope that you will stay again in any future travels to the Pigeon Forge area. Thank you,Teresa

10/10 Excelente

Gerson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jocelyne el 1 ene. 2024
Thank you for taking the time to leave us a review! We are so happy to hear that you had a great stay here with us at The Black Fox Lodge! We look forward to seeing you all again!

10/10 Excelente

Claudia

Se hospedó 4 noches en diciembre de 2023
Respuesta de Thank you. Teresa el 31 ene. 2024
Hi Claudia, Thank you for leaving an excellent review of your stay at Black Fox Lodge. We hope that you would stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Lesa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely river walk
Se hospedó 1 noche en diciembre de 2023
Respuesta de Teresa el 28 dic. 2023
Hi Lesa, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Thank you, Teresa

4/10 Mediocre

Tina

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Breakfast too expensive, bathroom shower out of body soap, front counter not too friendly, Great location, good cookies.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Teresa el 26 dic. 2023
Hi Tina, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Allison

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay. Close to amenities. Very clean and attentive staff. My room didn’t have a hairdryer, but the front desk was able to remedy that. I was surprised to find that the breakfast was not complementary, but it was very good.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Teresa el 26 dic. 2023
Hi Allison, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Thomas

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Going thru town
Great place to stay good location friendly staff very clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Teresa el 26 dic. 2023
Hi Thomas, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

8/10 Bueno

lita

Viajó con su familia y niños pequeños
Le gustó: Servicios
Great place
Se hospedó 1 noche en diciembre de 2023
Respuesta de Teresa el 26 dic. 2023
Hi Lita, Thank you for leaving a review of your recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

6/10 Aceptable

CATHY

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Teresa el 26 dic. 2023
Hi Cathy, Thank you for leaving a review of your ,most recent stay. We hope that you will choose to stay again in any future visits to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

Jeff

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Teresa el 18 dic. 2023
Hi Jeff, Thank you for leaving an excellent review of your stay at Black Fox Lodge. We hope that you would visit us again in any future travels to the Pigeon Forge area. Thank you, Teresa

8/10 Bueno

Marsha

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The heating unit made a noise all night long.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Teresa el 12 dic. 2023
Hi Marsha, Thank you for leaving a review of your stay at Black Fox Lodge. We hope that you will choose to stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa

10/10 Excelente

steve

Respuesta de Teresa el 14 feb. 2024
Hi Steve, Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Teresa

10/10 Excelente

angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Thank you. Teresa el 7 dic. 2023
Hi Angela, Thank you for leaving an excellent review of your recent stay at Black Fox Lodge.We hope that you will choose to stay again in any future travels to the Pigeon Forge area. Thank you,

10/10 Excelente

Jay

Le gustó: Limpieza, servicios
Nice place would stop back
Se hospedó 1 noche en diciembre de 2023
Respuesta de Teresa el 5 dic. 2023
Hi Jay,Thank you for leaving an excellent review of your most recent stay at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area.

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Thanksgiving family trip
Great staff, great location, breakfast was good , beds are comfy. Great Hotel will return for sure
Se hospedó 3 noches en noviembre de 2023
Respuesta de Teresa el 4 dic. 2023
Hi Michael, thank you for leaving an excellent review of your most recent stay at Black Fox Lodge. We hope that you will choose to stay again in any future travels to the Pigeon forge area. Thank you, Teresa

8/10 Bueno

Dannier

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good hotel, but IMO the breakfast should be included, given the cost.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Teresa el 28 nov. 2023
Hi Dannier, Thank you for leaving a review of your most recent stay with Black Fox Lodge. We hope that you will choose to stay again in any future travels to the Pigeon Forge area.

8/10 Bueno

Laura

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our toilet ran. It did not get cool enough in the room.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Teresa el 27 nov. 2023
Hi Laura, Thank you for leaving a review of your most recent stay. We hope that you will choose to stay with us again.