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Opiniones sobre Americana Inn, a Travelodge by Wyndham

2.5 out of 5
Americana Inn, a Travelodge by Wyndham
2825 Parkway, Pigeon Forge, TN

Opiniones

4,8
Evaluación: 10 - Excelente. 230 de 2057 opiniones" "
Evaluación: 8 - Bueno. 282 de 2057 opiniones" "
Evaluación: 6 - Aceptable. 362 de 2057 opiniones" "
Evaluación: 4 - Mediocre. 378 de 2057 opiniones" "
Evaluación: 2 - Terrible. 805 de 2057 opiniones" "

4,8/10

Limpieza

5,6/10

Personal y atención

4,6/10

Servicios

4,6/10

Estado de la propiedad e instalaciones

5,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

dayana

Viajó con su pareja
No le gustó: Limpieza
the bathroom is in terrible condition
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Carlos

Viajó con su familia
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Yorkel

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023

2/10 Terrible

emma

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023

2/10 Terrible

MELISSA

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El personal poco profesional. No tenían toallas limpias cada vez que pedía al front desk no había. Limpieza deficiente las imágenes no son nada comparado al lugar totalmente diferente. Pagué una noche adicional y habían removido todos mis artículos. Luego esperamos más de 1 hora y no llegó el manager nunca solo envió un msj otro fuera. Otro guess discutió con la del front desk por otra situación y llegó la policía los cuales nos ayudaron a obtener nuestras cosas. No lo recomiendo para nada.

8/10 Bueno

Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien pero con sus detalles
Por lo general estuvo muy bien y la ubicación excelente. Solo no tenía la cubeta para el hielo, el control remoto del TV estaba sin baterías y la placa de la puerta se desmontaba cada vez que se abría la puerta.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Karla

Viajó con su familia
No le gustó: Limpieza, personal y atención
Habían cambiadoi reservación x más que les enseñaba que era dos camas queen para 4 personas me dieron una king size y mi proveedor llamaba y su teléfono al costado de ella ni sonaba osea para no contestar tuve que pasarle mi teléfono con el agente y me confundieron con otra persona con otro apellido inclusive y otro nombre perdí dos horas nunca se disculparon
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Alex

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
elevator does not work, green and dirty pool, insecurity is reflected in the part of the park because the bushes reach there. The TV has 20 channels, of which only 2 work. I wrote to him by text message and called the reception a lot to inform him that he would arrive the day after and they never responded.... I explained clearly and precisely that I have a trailer and a truck... I received 2 registrations...the last day since it was 11am they started calling me to move my truck. A bad and terrible experience...I don't recommend it...a dump is cleaner than that hotel...and what about the mosquitoes there at night.
Se hospedó 3 noches en agosto de 2023

2/10 Terrible

Diana

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La plancha no servia. Nos dieron papel higiénico usado

6/10 Aceptable

ARACELIS

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
Check in an check out when i was available. My flight arrives late.
Se hospedó 5 noches en julio de 2023

2/10 Terrible

Yosvany

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Is the most dirtiest hotel i have ever been to ,one ofnthe rooms smells to cigars and the other to urine ,the beds are blocks literally and the housekeeer never cleaned the rooms .Trash container full with trash in the floor all arround the place .I'm very disappoinment with this hotel and they should close it
Se hospedó 4 noches en junio de 2023

4/10 Mediocre

Kimberly

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Es mal servicio no hay nada de seguridad se metieron a robar a mi carro y le quebraron los vidrios no recomendable
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Sergio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
👍
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Hasly

Le gustó: Comodidad de la habitación
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Abel Antonio

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Abel Antonio

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Abel Antonio

Se hospedó 4 noches en marzo de 2023

8/10 Bueno

Abel Antonio

Se hospedó 4 noches en marzo de 2023

8/10 Bueno

Nelson

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Cerca de atracciones y restaurantes
Se hospedó 3 noches en marzo de 2023

4/10 Mediocre

Madelin

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en enero de 2023

8/10 Bueno

Tarsis

No le gustó: Limpieza
Podrian mejorar la limpieza
El hotel esta biem, solo que necesitan limpiar mas el baño, tiene moho en las paredes. Tambien tratar de poner olor en la habitación, quizas alguien fumo en la habitacion y olia a cigarrillo. Pero lo demas esta bien
Se hospedó 1 noche en septiembre de 2022

4/10 Mediocre

Frank Reinaldo

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El Hotel estaba muy sucio
Se hospedó 2 noches en enero de 2022

8/10 Bueno

Keyla

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Para viajes familiares de pocos días esta bueno
Se hospedó 4 noches en diciembre de 2021

2/10 Terrible

Rina

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy mal servicio no tuve la atención que esperaba necesitan mejorar el personal de servicio, nunca salieron a recepción la verdad decepcionante
Se hospedó 3 noches en octubre de 2021

6/10 Aceptable

Yaneth

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Regular.
Regular,( bien por el precio de $100 por una noche.) Pero la limpieza no es nada buena. Pero aun asi, es mejor que otros de esa area que me eh hospedado. * si me volveria a hospedar por ese precio*
Se hospedó 1 noche en septiembre de 2021

4/10 Mediocre

Iraida Ramos

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Estaba deteriorado las puertas y gabinetes y la cama y almohadaa sucias
Se hospedó 2 noches en septiembre de 2021

4/10 Mediocre

Silverio

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Esteban

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pesimo mucha gente tomando alcohol en la alverca y mucho ruido no pudimos dormir esa noche
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

verlon farrell

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Every thing was good except the tv states Frozen
Se hospedó 3 noches en mayo de 2024

6/10 Aceptable

Seshagiri Prabhu

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The floor was so dirty. It hadn't been vacuumed or mopped for a while. The shower head wasn't working. I had to take a shower using my water bottle.
Se hospedó 3 noches en mayo de 2024

2/10 Terrible

Larry

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We checked in on Wednesday 5/15; there were no towels or wash cloths in the room and we were told none would be available and to "check back later". The room smelled of cigarette smoke badly and I requested a different room and was told that there were no other rooms available. We booked the room until Sunday the 19th. On Saturday, the 18th, we were STILL trying to get towels and wash cloths. My wife and I went to breakfast and walked around The Island for a bit and returned to the front desk for towels....still nothing. Upon returning to our room; I turned on the bathroom light and entered the bathroom and saw two cockroaches running across the bath tub. I smashed them and put them in a baggy and took them to the front desk. At this point; I just wanted a refund for our final day and to head back home a day early. I was told by the front desk that I missed the cut off to get a refund because it was after 10AM!! I guess you have to discover the roaches early in the morning to possibly get a refund. I would also like to note that it wasn't just us complaining; there were several families in front of us in line and behind us each day with the same complaints. I will never book this property again.
Se hospedó 3 noches en mayo de 2024

2/10 Terrible

Patty

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well when I got there the hotel assistant said that he couldn’t get me in the room and it would be awhile and I ask him to try to find out how long and he told me to check back in a few hours ask to use the restroom cause we had been on the road for hours and there wasn’t a public restroom for us to use so we went to eat dinner and came back still no room could be given to us and this time it was cause the system was down finally got in the room about 9 pm and the rooms had no towels to me a while to get towels and I just wasn’t satisfied and even left a day early because of the poor service
Se hospedó 4 noches en mayo de 2024

2/10 Terrible

Jack

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This whole place was extremely filthy. If it was free it would be too much for this place. Disgusting!!!!!! Entire property smells of weed and a rotten dumpster. Rooms are beyond filthy.
Se hospedó 2 noches en mayo de 2024

4/10 Mediocre

Tracy

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The bathtub faucet was coming off the wall & the "closet shelf" fell down when we looked at it. There are 3 little drawers in the entertainment center for your clothes. When we complained about the state of the room, the gentleman at the front desk gave us a different room...but it had the same problems. The guy was super nice & tried to be as accommodating as possible.
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

denny

Viajó con su pareja
No le gustó: Servicios
Misleading and dissatisfied/ room was nasty service was rude
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Anna

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The first room had poop all over the bathroom. Had to get a different room and that room had dirty sheets and blood all over the bathroom walls from what I am assywas drug use. They did not give my deposit back had to move to a third room Wich I cleaned with Lysol myself. The parking garage is a dope party people were overdosing on drugs . It was the most horrible experience. My room was left cleaner when I left then when we finally got into a third room with at least clean bedding I then cleaned it myself. I use expedia to avoid places like this. Very disappointed and feel I should receive a full refund as I was trying to contact Expedia about the conditions of this place and my complaint was referred to the hotel. I wanted a refund that night so I could have gone to a different location .
Se hospedó 8 noches en mayo de 2024

10/10 Excelente

William

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty, we all got our socks turned black, huge gap under door, Blood on pillow, had to ask for towels and wash cloths. Had to call and call and call to get deposit back,( the deposit was more than I paid for the room and I would have stayed in better hotel if it was noted when I reserved) and the person acted like it was a big ordeal. The short haired lady after check-in was like a telemarketer bugging the stuff out of every guest to join Windham rewards offering to comp stay. 11:30 pm Hotel staff tried to let drunk guests into my room wrong floor. The staff were not the best personalities at check-in the lady with longer bobbed hair laughed when she informed me of the deposit, and it was more than I paid for the room laughed when I asked about when I would get it back. Many others were complaining at the desk when I checked in too. It is a cheap hotel, and my 7th visit was my worse one and last one.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Kimberly, Aurora

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I don't know if there are enough characters to describe how terrible this place is. Do not stay here. It is a dump. The pics on the ad for Expedia are not accurate AT ALL! We had move rooms because the toilet didn't flush in the first room. The burr headed attendant at the front desk was extremely rude & said "I have to check the room & if the sheets have been messed up we can't move you." Who doesn't put their things on the bed or at least sit on them when you get into a room?! There just isn't enough time to write everything in this review. Read the other reviews also. If you do decide to stay here don't say you weren't warned!!
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Lewis

Viajó con su pareja
Le gustó: Personal y atención, servicios
What i liked about the place was it was pretty clean in the room except the bathroom i found long black hairs in the bathroom and on a clean washcloth that was really nasty and the door you can see outside or in the room through the door jam and the beds was clean and looked new but it was rock hard it felt like and the cable or internet they have sucked cause the tv channels would go in and out it said it was connected to an iphone but other than that i give it 3 stars and staff was friendly
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Jayne

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The floors in our room made our socks black. There was mold multiple places. The toilet paper roll holder was busted. The shower was too short for someone 5’5. There wasn’t anyone who came to replenish fresh towels. The pool not only wasn’t open I doubt it will ever be again. It looks so rundown. It was on a busy/loud stretch of town. The room beside us had a domestic disturbance that led us to call the police. There was so much pounding on doors and screaming we hid our kids in the corner until the cops cleared them out. The police told my husband it was not a safe motel to stay in.
Se hospedó 3 noches en mayo de 2024

4/10 Mediocre

James

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms are soundproof as advertised you can here everyone walking by lack of maintenance in the room ac falling apart toilet paper holder broken. Paper towels stuffed in the cable outlet. Needs upkeep
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

sheila

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
no parking
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Scotty

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Walls was dirty and battery on the doors was not covered
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Hubertha

Se hospedó 6 noches en diciembre de 2023

4/10 Mediocre

Jerri

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
Our second noght around 230 am someone else opened our door and tried to come in. It was shut and locked luckily we had the metal latch over and it stopped them. My husband Jumped out of bed and ended up putting the recliner to block the dorr after he secured it again.
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Chris

Se hospedó 2 noches en abril de 2024

2/10 Terrible

Joseph

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The man at the counter who did our check-in was very unprofessional. We checked in went to our room and checked right back out. The linens, towels, and bed sheets were all stained up, the room had a strong musty smell to it. We never unpacked or sat on the beds. Went back to the office to tell them we wasnt staying in that room, was not offered a different room or a refund of our money. I contacted expedia who i made the reservation through and they never got a response back so we are out that money we paid for the room. Would absolutely not recommend this hotel to a homeless person

2/10 Terrible

Teresa

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The morning we left at 4:30am the air conditioner blowed up filling the room with smoke after shooting out a huge flame that instantly woke us up. Room 223 had duct taped the cord together. We are so lucky noone got hurt. We went to let the office know, and found the attendant asleep on a couch with his shoes off. After explaining what happened he states 'I will let them know when they come in". Sent us back to our room to try and sleep the rest of the night. Not happening! After 5 days of 5ft freezing showers, hot water running in the toilet constantly, no towels or wash cloths, no coffee pot, kids running and screaming at all hours of the day, no pool water, and up every 2 hours checking on our vehicle. The area in the back is real shady. Several people were arrested and pulled out of their room. I will NEVER stay here again or recommend it to anyone. I know we stayed during Rod Run week but, we were constantly harassed by the ones who wanted their cars to sell. We weren't in the market the pressure was annoying.
Se hospedó 5 noches en abril de 2024

4/10 Mediocre

Julie

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The location was great, however, the room was filthy and smelled. The bedspread was stained. The entire place reeked of marijuana with lots of people sitting out on the balconies smoking. We cancelled our stay and did not spend more than a few minutes there. Safety with a small child was definitely a concern. The staff was extremely helpful and understood and reversed our charges quickly. We appreciated them.
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Susan

No le gustó: Limpieza, estado de la propiedad e instalaciones
Poor condition of hotel. Seemed unsafe and very loud from traffic. Had no bath towels or mat in bathroom. Definitely will not return.
Se hospedó 2 noches en abril de 2024