When we arrived to check in, the woman who greeted us was hostile, she was not friendly or cordial. They assigned us the first room number 428 which was never opened, we went to the front desk to inform them and they moved us to room 412, when we arrived it was horrible, the air was barely cold, when you walked your shoes stayed stuck to the floor because it was sticky , we demanded again that they move us and they still gave us room 443 which was worse, the floor was just as sticky, the TV did not have its remote control, the bed where my daughter was going to sleep had a blood stain, the bathroom had hair without having even used it and worst of all, there were cockroaches. It was definitely the worst weekend at that hotel, nothing is like the photos. The elevator just smells like urine. We were very disappointed, WE WILL NEVER BE BACK AGAIN.
