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Opiniones sobre Pickering Casino Resort Hotel

4 out of 5
Pickering Casino Resort Hotel
888 Durham Live Ave, Pickering, ON

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 531 de 826 opiniones" "
Evaluación: 8 - Bueno. 179 de 826 opiniones" "
Evaluación: 6 - Aceptable. 61 de 826 opiniones" "
Evaluación: 4 - Mediocre. 24 de 826 opiniones" "
Evaluación: 2 - Terrible. 31 de 826 opiniones" "

9,4/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alejandro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Management el 14 nov. 2023
Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience and look forward to welcoming you back in the future.

10/10 Excelente

alvaro

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Management el 6 nov. 2023
Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience and look forward to welcoming you back in the future.

8/10 Bueno

ROGELIO

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2023
Respuesta de Front Office Management el 4 oct. 2023
Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience and look forward to welcoming you back in the future.

10/10 Excelente

Carolina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy limpia y cómoda las instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Management el 21 sept. 2023
Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience and look forward to welcoming you back in the future.

8/10 Bueno

Bernardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Viaje a Toronto
Muy bien, lejos de grandes audiencias
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Management el 11 sept. 2023
Thank you for the wonderful review, we look forward to growing as well and to your future stays with us.

8/10 Bueno

ROGELIO

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en julio de 2023
Respuesta de Front Office Management el 11 jul. 2023
We are so thrilled you enjoyed your stay with us! Look forward to seeing you again.

10/10 Excelente

Jude

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean and quiet. The casino and eating places were an unexpected, pleasant bonus.
Se hospedó 3 noches en abril de 2024
Respuesta de Comment from Hotel Management el 17 may. 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excelente

Pa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 12 may. 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excelente

Philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Comment from Hotel Management el 13 may. 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excelente

Marie-Helene

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Large clean rooms. Parking was a bit complicated. Big property with much to offer for entertainment and dining.
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Office Management el 12 may. 2024
Dear Marie-Helene. We are delighted you enjoyed our rooms. Now that you are more familiar with our property we hope to welcome you again in the near future.

8/10 Bueno

Angeline

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and quiet. The only thing I didn't like was the dining/food options. Fast food breakfast. On my second morning, I drove to a nearby breakfast spot for healthier options. I wish there was a nice restaurant/bar on site. I worked out in the gym and tried to find sugar-free energy drinks but they didn't have any. So, the site does not really cater to healthy, fitness people.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 12 may. 2024
Dear Angeline, thank you for your mostly positive review, hopefully in the future we can have food options that are more to your liking. We hope to welcome you again soon.

10/10 Excelente

Craig

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very new hotel. Our room was much larger than we anticipated. Great surprise.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 11 may. 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excelente

Laurie

Le gustó: Limpieza, estado de la propiedad e instalaciones
Z
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 11 may. 2024
Thank you for the great score.

8/10 Bueno

Sal

Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management el 12 may. 2024
Thank you for the good score.

10/10 Excelente

Dhanuka

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 8 may. 2024
Thank you for the great score.

10/10 Excelente

kris

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Management el 8 may. 2024
Dear Kris, thank you for the great score. We look forward to your future return.

10/10 Excelente

Nathalie, Phoenix

Viajó en grupo
Excellent place! Very clean and the rooms are spa. The only issue is the bar in the casino. The staff can be more attentive and the soda was flat.
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 7 may. 2024
Hi Nathalie, Thank you for leaving a review! We are happy to see you enjoyed your stay and we hope you consider staying with us again in the future.

10/10 Excelente

RUTH

Pricing ok
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Management el 7 may. 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excelente

Barbara

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was perfect. The staff helpful and pleasant. The casino fun, but it didn't dominate the entire place.
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Office Management el 10 may. 2024
Dear Barbara, we are delighted that you enjoyed your stay and your interactions with our staff. We look forward to seeing you again.

6/10 Aceptable

Jacob

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios
We appreciate the early check in. restaurants were expensive and overpriced and we left to get dinner at a reasonably price restaurant near by. Minibar was empty, we had higher expectations for a 'resort'.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 6 may. 2024
Dear Jacob, we are glad that we were able to accommodate your early check in request. We are disappointed that you did not find our restaurants to your liking. You are correct that we do not have mini-bars in the room as they are just fridges that you can use for your own produce or drinks. We do hope that we can welcome you again in the future.

10/10 Excelente

Madeline

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 6 may. 2024
Dear Madeline, thank you for the great score. We look forward to your future return.

10/10 Excelente

Christopher

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very spacious rooms with very comfortable beds. Extremely clean ! Free parking and many good options for dining. Steak house was delicious and very affordable .
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Office Management el 4 may. 2024
Thank you so much for the review! We are happy to hear you enjoyed the beds and also got to try the steak house. Thank you for choosing to stay with us and we hope to welcome you back again soon.

10/10 Excelente

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I highly recommend the corner King suite.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 1 may. 2024
Thank you for the review! We are delighted that you were happy with the corner suite and we appreciate that you would recommend it. Thank you for choosing to stay with us and we hope to see you again.

10/10 Excelente

Emmanuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 1 may. 2024
Thank you for your review! We are happy to see you had an enjoyable stay and we hope to welcome you back again soon.

10/10 Excelente

Virginia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a beautiful hotel with friendly staff The rooms are clean, bed is comfy, and having a cadino attached is a bonus I would recommend this place to family n friends
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 29 abr. 2024
Thank you so much for the lovely review. We hope to see you again soon.

10/10 Excelente

Mary-Luyza

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Great new hotel, very clean, dining options in hotel, friendly staff. Area around sill under development otherwise I would give 5stars.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 28 abr. 2024
Thank you for leaving a review! We are happy to see you enjoyed your stay and we hope you consider staying with us again in the future.

6/10 Aceptable

Brianna

Viajó con su pareja
Na
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 30 abr. 2024
Thank you for leaving a review. We are grateful you chose to stay with us and we hope you considering doing so again in the future.

2/10 Terrible

Muhammad

Viajó con su familia
No le gustó: Servicios
The staff was super rude. We asked for room service they bluntly refused and we said with this behavior we might leave the hotel and the manager said. ‘ sure you are welcome to leave but we don’t provide room ‘ Never heard this before Terrible terrible
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Management el 30 abr. 2024
Thank you for providing feedback. We are sorry this stay was not up to the standard it should have been. We will take this opportunity to address these issues with our staff members and will work hard to make sure issues like this do not happen again.

6/10 Aceptable

Cassy

Viajó en grupo
Le gustó: Personal y atención, servicios
No where to go without a cab. Food not great for price! And drinks overpriced! Staff lovely otherwise!
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 28 abr. 2024
Thank your for the compliment on our Staff, we do hope that when you stay again that you will find value in our establishment.

8/10 Bueno

Gerard

Viajó en grupo
Le gustó: Limpieza
Casino
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 28 abr. 2024
Thank you for your score, we look forward to your future visits.

10/10 Excelente

Karin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amaxing
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 28 abr. 2024
Thank you for review. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon!

6/10 Aceptable

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Comfortable beds, large room and bathroom. Front desk staff and room service waiter pleasant. Dislked having to walk through casino to get to one of three restaurants and a small food court. On site Starbucks nice.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 28 abr. 2024
Thank you for leaving a review! We hope you consider staying with us again in the future.

8/10 Bueno

Lisa-Rae

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 28 abr. 2024
Thank you for your score, we look forward to your future visits.

10/10 Excelente

Dianne

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Construction area
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 28 abr. 2024
Thank you for leaving a review! We are happy to see you enjoyed your stay and we hope you consider staying with us again in the future.

10/10 Excelente

Jean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 28 abr. 2024
Thank you for your score, we look forward to your future visits.

10/10 Excelente

Manuel

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management el 28 abr. 2024
Thank you for your score, we look forward to your future visits.

10/10 Excelente

Dianne

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
The hotel was beautiful. My room was 811 and it was HUGE! Awesome deep bathtub (couldn’t figure out how to let the water out-maybe the mechanism wasn’t working) bright window and a really thick robe to use during my stay. The make-up mirror was a nice touch for my old eyes. Really comfy bed. Figuring out the parking was a bit tricky, but not a deal breaker. The view out my humongous window wasn’t very attractive due to all the construction nearby, but hopefully it will be beautiful green space someday. Check-in person was very professional and friendly. At check-out, I went to ask for a printed receipt and was curtly told that, “well, since you booked on Expedia, the only thing I can print for you is the resort fees.” It wasn’t what she said, but her tone. I just chalked-it-up to her having a bad day, but she certainly wasn’t friendly at all. I would definitely stay there again. I didn’t gamble while there, but I did use the sauna and hottub and everything was spotlessly clean. Sometimes, my keycard was a bit finicky when accessing the elevator to my correct hotel room floor, and one of those times, a really friendly staff member helped me out. I wish I had asked her name.
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 26 abr. 2024
Hi Dianne, Thank you for taking the time to let us know about your experience as it helps us identify areas in need of improvement. You can be assured that we will be sharing your feedback with our front office team and addressing these concerns. Please accept our apologies for the disappointments you encountered during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Jean-Claude

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only downsize is parking area is a bit of a walk to get to the hotel its a huge parking and a huge building. But nothing crazy other than its nice hotel
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management el 26 abr. 2024
Thank you for review. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon!

6/10 Aceptable

Nikole

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 16 may. 2024
Thank you for the good score.

10/10 Excelente

Cristopher

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 11 noches en abril de 2024
Respuesta de Hotel Management el 27 abr. 2024
Thank you for your score, we look forward to your future visits.

10/10 Excelente

Pa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 26 abr. 2024
Thank you for leaving a review! We are happy to see you enjoyed your stay and we hope you consider staying with us again in the future.

10/10 Excelente

Anujan

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 16 may. 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

6/10 Aceptable

Nicole

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
It is unfortunate that every staff member I dealt with were not very pleasant. Information given on chceck in was inadequate. We were not told to find the room service menu on the TV. When I called down, the woman that answered the phone was quite rude about it. Staff at the front desk, not very welcoming. When going to the front desk, every time it seemed like we were interrupting them. Lovely center, enjoyed the casino and asian restaurant. However the staff needs customer service training!
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Front Office Management el 25 abr. 2024
Nicole,Thank you for taking the time to let us know about your experience as it helps us identify areas in need of improvement. You can be assured that we will be sharing your feedback with our front office team and addressing these concerns. Please accept our apologies for the disappointments you encountered during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Judith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel was amazing!
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Front Office Management el 25 abr. 2024
Judith,Thank you for review. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excelente

Angela

Se hospedó 1 noche en abril de 2024
Respuesta de Comment from Hotel Management el 14 may. 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

4/10 Mediocre

Natasha

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Pool was closed without notice until we got to the actual hotel. Was closed for our entire stay. Disappointed because we were really looking forward to it, and wouldn’t have booked if we knew.
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Management el 23 abr. 2024
Dear NatashaWe are sorry to hear that your stay did not meet your expectations. Unfortunately, sometimes our pool does go down for maintenance and we apologize for the inconvenience. We hope that we can welcome you in the future again.

8/10 Bueno

Magda

Le gustó: Limpieza, personal y atención
n/a
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Management el 23 abr. 2024
Thank you for your score, we look forward to your future visits.

10/10 Excelente

karolina

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Great hotel king rooms are so big
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 21 abr. 2024
Thank you for leaving a review! We are delighted to hear that you were pleased with the room. We are happy you chose to stay with us and we hope to welcome you back again.

10/10 Excelente

Bianca

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and quiet for a quick escape. Super easy to navigate with kids and the FREE parking garage was a great bonus!
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 21 abr. 2024
Thank you for leaving a review! We are happy to see you enjoyed your stay and we hope you consider staying with us again in the future.

10/10 Excelente

Salvatore

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed my stay and the Australian Bee Gees show. A great performance, the sound was fabulous.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Management el 20 abr. 2024
Thank you for leaving a review! We are so happy to hear you enjoyed your stay and especially the concert. Thank you for staying with us and we hope to welcome you back again soon.