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Opiniones sobre Windmill Suites Surprise, Ascend Hotel Collection

2.5 out of 5
Windmill Suites Surprise, Ascend Hotel Collection
12545 W Bell Road, Surprise, AZ

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 563 de 1006 opiniones" "
Evaluación: 8 - Bueno. 260 de 1006 opiniones" "
Evaluación: 6 - Aceptable. 113 de 1006 opiniones" "
Evaluación: 4 - Mediocre. 43 de 1006 opiniones" "
Evaluación: 2 - Terrible. 27 de 1006 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marisol

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place si clean and the people very nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sandra Briseno el 28 nov. 2023
Thank you for taking the time to review your recent stay. We appreciate you giving us 5 out of 5 and appreciate your kind words about out staff. Safe travels.

10/10 Excelente

Madel

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Limpio y muy comodo
Se hospedó 1 noche en abril de 2023
Respuesta de Sandra el 10 abr. 2023
Gracias por tomarse el tiempo para revisar su estancia. Esperamos verlos otra vez pronto .

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en mayo de 2021
Respuesta de Sandra el 12 jun. 2021
Thank you for taking the time to review your recent stay. We appreciate your feedback and hope to see you back again soon !!!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en mayo de 2021
Respuesta de Sandra el 4 jun. 2021
Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon .

8/10 Bueno

Janine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a nice stay at this property. It was conveniently located near family’s residence. The bed was comfortable, the space was roomy, and the A/C in the room was a little loud but otherwise everything worked out well for what we needed.
Se hospedó 2 noches en abril de 2024
Respuesta de Jessica el 2 may. 2024
Thank you for taking the time to review your stay! We're so happy to hear the hotel checked so many of your boxes for comfort and convenience. We will be using your feedback to better the property for future stays. We do hope you keep us in mind whenever you're back in the area!

10/10 Excelente

Austin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra Briseno el 29 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and the rating of 5 out of 5. We hope to get the opportunity to have you as our guest again . Safe travels !!!

10/10 Excelente

matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean hotel with wonderful grassy area for walking my dog.
Se hospedó 5 noches en abril de 2024
Respuesta de Sandra Briseno el 29 abr. 2024
Thank you for taking the time to share feedback on your recent stay. We are glad you enjoyed your time at our property . We hope that you can stay with us again soon. Safe travels !!

10/10 Excelente

Caren

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra Briseno el 29 abr. 2024
Thank you for taking the time to share feedback on your recent stay. We are glad you enjoyed your time at our property . We hope that you can stay with us again soon. Safe travels !!

10/10 Excelente

Selena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Sandra Briseno el 29 abr. 2024
Thank you for taking the time to share feedback on your recent stay. We are glad you enjoyed your time at our property . We hope that you can stay with us again soon. Safe travels !!

10/10 Excelente

Berlyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel room was cozy. Soft comfortable bed and it’s clean. I would this hotel any day.
Se hospedó 3 noches en abril de 2024
Respuesta de Sandra Briseno el 29 abr. 2024
Thank you for taking the time to share feedback on your recent stay. We are glad you enjoyed your time at our property . We hope that you can stay with us again soon. Safe travels !!

8/10 Bueno

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en abril de 2024
Respuesta de Sandra Briseno el 25 abr. 2024
thank you for taking the time to review your recent stay. We appreciate your feedback and hope that you can stay with us again soon. Safe Travels !!!

10/10 Excelente

Stanislaw

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Breakfast service.
Se hospedó 3 noches en abril de 2024
Respuesta de Sandra Briseno el 24 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 Excelente

Bruce, Lemon Grove

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and well maintained.
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra Briseno el 24 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 Excelente

Antoine

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Sandra Briseno el 19 abr. 2024
Thank you for taking the time to review your stay. We appreciate your rating of 10 out of 10. Safe travels!!!

8/10 Bueno

Christopher, Calistoga

Viajó con su familia
Le gustó: Personal y atención
The property is very tired. The hallways smelled of mold and/or stale beer. The staff lacked enthusiasm. The gym was lacking some basic items (mats, dumbbell variety, bench).
Se hospedó 2 noches en abril de 2024
Respuesta de Sandra Briseno el 19 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and will be using it to make improvements. Safe Travels !!!

8/10 Bueno

Charles

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Very nice motel. Huge suite. Lots of room. Great breakfast. Only issue is the airconditioner was very loud and the filter hasnt been changed in years. Gross
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra Briseno el 19 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and apologize for the ax filter. We will be sharing this feedback with our maintenance department. Safe Travels !!!

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We like the breakfast, and like the suite style rooms. Enjoyed the pool area.
Se hospedó 3 noches en abril de 2024
Respuesta de Sandra Briseno el 19 abr. 2024
Thank you for taking the time to review your recent stay. We are glad you enjoyed your time at our property. Safe Travels !!!

8/10 Bueno

chuck

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The staff were amazing. Room was clean and comfortable. With the exception of the pull out bed. The framework was broken and needed to be supported with the couch cushions to be used.
Se hospedó 4 noches en abril de 2024
Respuesta de Sandra Briseno el 15 abr. 2024
Thank you for sharing feedback about your recent stay . We appreciate your feedback and apologize if the sofa bed was not available for use. We hope that you can stay with us again in the near future. Safe Travels .

2/10 Terrible

Javier

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Sandra Briseno el 15 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback .

10/10 Excelente

Gene

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Reasonable price
Se hospedó 2 noches en abril de 2024
Respuesta de Sandra Briseno el 15 abr. 2024
Thank you for sharing feedback about your recent stay . We appreciate your rating of 5 out of 5 . We hope to see you back again soon . Safe travels !!!

8/10 Bueno

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Loved the pool and courtyard. Will stay there again when I come to the area but please fix treadmill and exercise bike in the gym.
Se hospedó 4 noches en abril de 2024
Respuesta de Sandra Briseno el 15 abr. 2024
Thank you for sharing your feedback with us. W appreciate your comments about our gym , we will have our maintenance take care of those issues. We hope to see you back again . Safe Travels !!!

10/10 Excelente

Belinda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the room layout. Spacious lobby. Wonderful outdoor covered patio.
Se hospedó 3 noches en abril de 2024
Respuesta de Sandra Briseno el 15 abr. 2024
Thank you for taking the time to review your recent stay and for giving us a rating of 5 out of 5 we appreciate your feedback and hope to see you back again soon . Safe Travels .

10/10 Excelente

Lytton

Se hospedó 2 noches en abril de 2024
Respuesta de Jessica el 2 may. 2024
Thank you for taking the time to review your stay! We're so happy to hear you enjoyed your time with us, and we thank you for saying so with that 5 out of 5 score. We do hope you keep us in mind for future stays!

8/10 Bueno

Michael

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Sandra Briseno el 11 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and we hope to see you back again soon . Safe travels !!!

10/10 Excelente

Theresa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I’ve stayed at this hotel several times when visiting the area. The staff is friendly, the property is clean, and I feel safe coming in alone. I will continue to stay here.
Se hospedó 3 noches en abril de 2024
Respuesta de Sandra Briseno el 11 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and your rating of 5 out of 5. We hope that you can stay with us again on your next trip to Surprise. Safe Travels !!!!

8/10 Bueno

Alexander

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our overall experience was good. It's an excellent value given what you get. * Suite: The space is nice to have for a family of 4. I would have preferred a queen size bed. * Pool: It was clean but there were a few stain spots. * Breakfast: It had a good selection and the quality was above average.
Se hospedó 1 noche en abril de 2024
Respuesta de Sandra Briseno el 11 abr. 2024
Thank you for taking the time to review your stay. We appreciate your feedback and we hope that you can stay with us again on your next visit to Surprise !! Safe Travels !!

10/10 Excelente

Lawrence

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Sandra Briseno el 11 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 and we hope to see you back again soon .Safe Travels !!!

10/10 Excelente

Christy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was perfect! Staff friendly
Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra Briseno el 11 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again soon . Safe Travels !!!

10/10 Excelente

Troy

Se hospedó 2 noches en abril de 2024
Respuesta de Sandra Briseno el 24 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5 . We hope to see you back again on your next visit. Safe Travels !!!

10/10 Excelente

nick

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect location for us
Se hospedó 5 noches en marzo de 2024
Respuesta de Sandra Briseno el 1 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 Excelente

Rebecca

Viajó con su familia
Polite staff, clean rooms
Se hospedó 4 noches en marzo de 2024
Respuesta de Sandra Briseno el 1 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 Excelente

Annelise

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic property - room was clean and spacious nice grounds and pool area and hot breakfast included
Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra Briseno el 1 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

10/10 Excelente

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel. Would stay again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sandra Briseno el 25 mar. 2024
Thank you for taking the time to review your recent stay . We appreciate your feedback and hope to see you back again soon !!!!

6/10 Aceptable

Rob

Le gustó: Personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra Briseno el 22 mar. 2024
Thank you for taking the time to review your recent stay. We will be using this feedback to make improvements. We hope you can stay with us again soon. Safe Travels !!!

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
clean enough to eat off the floor,looks like a new property
Se hospedó 3 noches en marzo de 2024
Respuesta de Sandra Briseno el 22 mar. 2024
Thank you for taking the time to review your recent stay. We are glad you noticed our efforts in cleanliness. We hope that you can stay with us again on your next trip to Surprise, Arizona .Safe Travels!!!

10/10 Excelente

Terrie, Happy jack

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great as always. Really loved room 134, definitely our favorite!
Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra Briseno el 22 mar. 2024
Thank you for staying with us. We are glad that you enjoyed your stay and even have a favorite room . We appreciate you coming back . See you next time. Safe Travels !!!

10/10 Excelente

Theodore, Olathe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great suite for the price. Clever design.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra Briseno el 22 mar. 2024
Thank you for taking the time to review your stay. We appreciate your feedback and we hope to see you back again on your next visit to Surprise Arizona. Safe Travels!!!

6/10 Aceptable

Dustin

Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra Briseno el 11 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your feedback and we hope to see you back again soon . Safe Travels !!!

6/10 Aceptable

Terry

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Old and need’s maintenance and updating.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sandra Briseno el 22 mar. 2024
Thank you for taking the time to review your stay. We will be sharing this feedback with our team in hopes for improvements . Safe Travels !!!

10/10 Excelente

Karissa

Viajó con su familia
Very clean. Very friendly. I would come back in a heartbeat and highly recommend!
Se hospedó 1 noche en marzo de 2024
Respuesta de Sandra Briseno el 16 mar. 2024
Thank you for your feedback . We are glad you enjoyed your time at our property and we hope to see you back again soon !!!! safe Travels !!!

6/10 Aceptable

AUDREY, Vancouver

Viajó con su pareja
Le gustó: Personal y atención
Nice hotel, but a bit worn in the bathroom on the walls, scuffed and marred. Filter in the airflow hadn’t been changed in quite some time. Bed was very nice, it was quiet, pleasant staff.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sandra Briseno el 16 mar. 2024
Thank you for taking the time to review your stay. We apologize if the AC filter in the room was not clean . We hope that you can give our property another chance and stay with us again .

6/10 Aceptable

Don

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
staff was friendly, location was good. carpets were worn and need to be replaced in hallways and room. furniture in room was old and worn, need to be replaced.
Se hospedó 5 noches en marzo de 2024
Respuesta de Jessica el 14 mar. 2024
Thank you for taking the time to review your stay! We appreciate the feedback, we can use it to better our property for the future. We do hope you keep us in mind for any other trips to the area!

8/10 Bueno

Patti

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Jessica el 14 mar. 2024
Thank you for taking the time to review your stay! We appreciate the feedback and will use it to better our property. We do hope you keep us in mind for future stays!

10/10 Excelente

Ronald

Se hospedó 2 noches en marzo de 2024
Respuesta de Sandra Briseno el 1 abr. 2024
Thank you for taking the time to review your recent stay. We appreciate your rating of 5 out of 5. We hope to see you back again soon !!! Safe travels .

6/10 Aceptable

shawn

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Dirty, smelly common areas and corridors and elevator; nice receptionist; breakfast food okay and average; apples available all the time were excellent; housekeeping service done only if you put card on door; someone put towel over lock mechanism on back door to hotel to bypass security which made us feel unsafe.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jessica el 14 mar. 2024
Thank you for taking the time to review your stay! We appreciate the feedback and will be using it to better our property for the future. And thank you for bringing the towel on the lock to our attention. We apologize for any stress that caused, and will be adding that to the list of things for our employees to keep an eye out for. We do hope you keep us in mind for any future stays.

8/10 Bueno

Brent

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Well kept older property.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jessica el 14 mar. 2024
Thank you for taking the time to review your stay! We appreciate the feedback, and do hope you keep us in mind for future visits.

10/10 Excelente

Liliana, antioch

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean room, nice layout, decent breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de Sandra Briseno el 4 mar. 2024
Thank you for taking the time to review your stay. We appreciate your feedback and hope to see you back again soon .

10/10 Excelente

KAREN, Haysville

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful, clean room. Nice water pressure, amazing breakfast with lots of food choices.
Se hospedó 4 noches en febrero de 2024
Respuesta de Sandra Briseno el 2 mar. 2024
Thank you for taking the time to review your stay. We appreciate your feedback . Safe Travels.

10/10 Excelente

Emerita

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sandra Briseno el 2 mar. 2024
Thank you for taking the time to review your stay. We appreciate your feedback . Safe Travels.

8/10 Bueno

CHRISTOPHER

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Sandra Briseno el 29 feb. 2024
Thank you for taking the time to review your recent stay. We are glad that you enjoyed your time at our property We hope to see you back again on your next visit to Surprise. Safe Travels !!!!